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YubHub-native raw fields carry `x-` prefix.","jobs":[{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_ad5ca1b2-43a"},"title":"Embedded Expert - SaaS Software (Contact Center)","description":"<p><strong>Job Description</strong></p>\n<p>Cresta is seeking an Embedded Expert to join our team and work closely with our customers in a tactical execution role. As an Embedded Expert, you will be responsible for configuring and maintaining our self-service product, as well as sharing insights and building insight/performance reports. Additionally, you will monitor trends and anomalies using the Cresta application, respond to ad hoc business requests for analysis, and provide ongoing mentoring and support for our customers&#39; own analysts.</p>\n<p><strong>Responsibilities</strong></p>\n<ul>\n<li>Work closely with customers to operationalize their program strategy using Cresta&#39;s self-service product, Opera.</li>\n<li>Obtain Opera certification and utilize keyword and utterance rules to identify key moments in contact center conversations and set up resulting actions.</li>\n<li>Utilize Cresta&#39;s voice analytics tools to understand emerging topics in contact center conversations and communicate them to the customer.</li>\n<li>Monitor trends and anomalies using Cresta&#39;s tools to identify emerging topics and insights in customer conversations.</li>\n<li>Use Cresta&#39;s self-service tools to align the customer&#39;s business priorities with the contact center operations.</li>\n<li>Respond to ad hoc business requests for analysis and provide actionable insights derived from contact center data.</li>\n<li>Offer ongoing mentoring and support to the customer&#39;s own analysts, guiding them in effectively utilizing Cresta tools.</li>\n<li>Collaborate closely with the Cresta team and customers to drive success and maximize the value of Cresta&#39;s solutions.</li>\n</ul>\n<p><strong>Qualifications</strong></p>\n<ul>\n<li>Contact center experience preferred.</li>\n<li>Excellent written and verbal communication skills to effectively communicate insights and collaborate with customers and internal teams.</li>\n<li>Strong problem-solving skills to analyze complex data and provide actionable recommendations.</li>\n<li>Comfortable working with SaaS software and quickly adapting to new tools and technologies.</li>\n<li>Comfortable speaking with senior level executives at customers.</li>\n<li>Proficient in Microsoft Word, Excel, and PowerPoint/Google Slides.</li>\n<li>Familiarity with speech analytics is preferred, but not critical.</li>\n</ul>\n<p><strong>Perks &amp; Benefits</strong></p>\n<ul>\n<li>We offer Cresta employees a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.</li>\n<li>Flexible vacation time to promote a healthy work-life blend.</li>\n<li>Paid parental leave to support you and your family.</li>\n<li>Communication &amp; Wellness Stipend.</li>\n<li>Comprehensive training and onboarding programs provided by Cresta.</li>\n<li>Opportunities for growth and professional development within the organization.</li>\n<li>Collaborative and supportive work environment with both Cresta and customer teams.</li>\n</ul>\n<p><strong>Compensation</strong></p>\n<p>Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table. Compensation for this position includes a Base salary + Bonus + Equity.</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_ad5ca1b2-43a","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Cresta","sameAs":"https://www.cresta.ai/","logo":"https://logos.yubhub.co/cresta.ai.png"},"x-apply-url":"https://job-boards.greenhouse.io/cresta/jobs/4919163008","x-work-arrangement":"remote","x-experience-level":"mid","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["Contact center experience","Excellent written and verbal communication skills","Strong problem-solving skills","Comfortable working with SaaS software","Proficient in Microsoft Word, Excel, and PowerPoint/Google Slides"],"x-skills-preferred":["Speech analytics","AI and machine learning"],"datePosted":"2026-04-17T12:25:11.563Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"United States, Remote"}},"jobLocationType":"TELECOMMUTE","employmentType":"FULL_TIME","occupationalCategory":"Engineering","industry":"Technology","skills":"Contact center experience, Excellent written and verbal communication skills, Strong problem-solving skills, Comfortable working with SaaS software, Proficient in Microsoft Word, Excel, and PowerPoint/Google Slides, Speech analytics, AI and machine learning"}]}