Your expertise will be valuable in making sensible legal risk assessments that consider practical solutions to mitigate legal risk while keeping business priorities at the forefront. You will work closely with our Legal Counsel within the Korea Legal Team and serve as a legal partner to many other teams outside Legal.

Key responsibilities include: Acting as an effective and trusted partner to the fast-paced and high-performing Airbnb team. Delivering clear, effective, and practical legal advice to the various business functions. Being adept in making sensible legal risk assessments. Collaborating with the Legal Counsel within the Korea Legal Team and serving as a legal partner to many other teams outside Legal.

Requirements include: Qualification in Korea. Native-level command of Korean (written and oral). Business-level English (written and oral) is essential. Minimum 2-5 years post-qualification experience. In-house (including secondment from a law firm) in an MNC and/or start-up is a plus. Consistently delivering creative, thoughtful, and business-oriented results. Tech-forward mindset with a proactive willingness to leverage AI tools to optimize legal productivity. Team player, highly collaborative with excellent communication and listening skills. Proactive owner who takes initiative while navigating competing priorities in a fast-paced environment. Empathetic, caring, and humble. Occasional international travel (typically once a year for a few days) may be required, with full consideration for individual circumstances and family commitments.

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The Compliance team is responsible for ensuring Compliance at Plaid with all the laws and regulations that apply to us, as well as our internal policies. We help make sure Plaid stays within the bounds of our legal obligations, and partner with business stakeholders to build processes and systems to demonstrate our compliance.

As a Consumer Compliance Analyst, you'll be the front line of Plaid's consumer complaint program. You'll review escalated complaints, dig into the data to spot patterns and systemic issues, and work cross-functionally to drive fixes that improve the consumer experience. You'll own reporting to senior leadership, build relationships with compliance teams at Plaid's customers, and help calibrate our Consumer Support team to maintain quality and consistency.

This role sits at the intersection of compliance, product, and operations , you'll need to be equal parts analytical, empathetic, and collaborative.

Responsibilities

• Review escalated consumer complaints, ensuring timely and accurate resolution with a consumer-first approach grounded in empathy and transparency
• Screen complaints for potential regulatory and legal risks and escalate as appropriate
• Conduct quarterly sample testing of non-escalated consumer inquiries to verify correct categorization and handling by the Consumer Support team
• Analyze complaint trends and root causes to identify systemic issues, partnering with product, engineering, operations, and legal to implement preventative solutions
• Prepare and deliver regular reporting on complaint performance, insights, and key metrics to senior leadership and stakeholders
• Support quarterly complaint reporting to the Board's Audit and Risk Committee (ARC) and partner banks
• Build and maintain relationships with compliance counterparts at Plaid's customers
• Manage bi-weekly office hours for Consumer Support to address real-time compliance questions
• Run calibrations with the Consumer Support team to identify training gaps and ensure alignment with internal policies and procedures

Qualifications

• 4-6 years of experience in Compliance, Legal, Risk, or a related function in a regulatory or consumer-facing environment
• Experience in Fintech and consumer-focused financial products, preferred
• Deep understanding of consumer protection regulations and industry best practices (e.g., UDAAP, CCPA, GDPR, TILA, EFTA), preferred
• Exceptional written and verbal communication skills, with the ability to prepare clear regulatory summaries and executive-level reporting
• Strategic mindset with the ability to balance compliance requirements, risk considerations, and consumer experience
• Proven ability to collaborate with technical teams, Marketing/Communications, Account Owners, and other cross-functional partners to advance compliance initiatives, communicate findings, and drive remediation efforts
• Strong analytical capabilities and problem-solving skills, including trend identification, root-cause analysis, and transforming data into actionable recommendations
• Self-motivated with a strong sense of ownership
• Experience building or improving complaint taxonomy/classification systems
• Experience working with partner banks or in a BaaS/program management model
• Experience with QA programs for consumer-facing support teams

Additional Information

Our mission at Plaid is to unlock financial freedom for everyone. To support that mission, we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable. We recognize that strong qualifications can come from both prior work experiences and lived experiences. We encourage you to apply to a role even if your experience doesn't fully match the job description. We are always looking for team members that will bring something unique to Plaid!

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Your primary responsibility will be to advise colleagues on agreements with advertisers, publishers, advertising technology platforms, and third-party vendors. You will also support compliance with regulatory requirements as Spotify's advertising business expands.

In addition to providing legal guidance, you will work closely with our advertising business to understand their priorities and help them achieve their objectives. You will also manage contract drafting, review, and negotiation across a range of commercial agreements with external partners.

As a subject matter expert within the legal team for international advertising matters, you will work alongside other legal team members to prepare guidance materials and deliver training sessions aimed at achieving scalability and greater efficiencies.

To succeed in this role, you will need to have a robust understanding of the legal principles in the advertising sector, including privacy requirements, regulatory developments, and consumer protection laws. You will also need to have strong working knowledge and experience working with product counselling, intellectual property, and legal issues relating to programmatic advertising, digital products, technology, privacy, consumer protection, and media.

We offer a competitive salary range of $170,366 - $243,380 plus equity, as well as a range of benefits including health insurance, six-month paid parental leave, 401(k) retirement plan, monthly meal allowance, 23 paid days off, 13 paid flexible holidays, and paid sick leave.

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