Solutions Consultant · Synthesia

Fri, 24 Apr 2026 13:15:08 GMT
Sales

Synthesia · UK Remote · remote

We are looking for a commercially sharp, consultative Solutions Consultant to drive technical validation and value realization for Synthesia across both prospects and customers.

This role sits at the intersection of Sales, Customer Success, and Product, and is responsible for ensuring that Synthesia is not only understood - but proven, adopted, and expanded based on clear business outcomes.

You will own the technical win in deals, shape high-impact use cases, and ensure customers achieve first successful workflows that create the foundation for long-term adoption and growth.

Lead Discovery and Qualification

Run structured discovery with senior stakeholders to uncover business priorities, workflows, constraints, and success metrics

Challenge vague requests and reframe them into clear, high-impact use cases

Qualify rigorously: assess fit, urgency, stakeholder commitment, and path to value before committing support

Surface adoption, technical, and organisational risks early, before they derail the deal or weaken rollout

Own Solution Design and Technical Validation

Translate business needs into clear solution approaches, validation plans, and customer-facing recommendations

Design and run pilots, workshops, demos, and proof points with explicit success criteria and business outcomes

Connect Synthesia capabilities to customer KPIs such as efficiency, engagement, speed, consistency, or cost reduction

Lead technical and business-value conversations that reduce risk, build conviction, and advance the deal

Make Value Tangible

Deliver demos, workshops, and first-workflow experiences tailored to the customer's business context

Create assets that make value tangible: demo videos, pilot outputs, solution narratives, and launch plans

Position Synthesia clearly against alternatives and handle objections with commercial credibility

Turn product interest into business conviction by showing where Synthesia fits and why it matters

Drive First Value, Onboarding, and Early Adoption

Own the path from signed deal to first live workflow, ensuring customers reach value quickly

Build onboarding that drives behaviour change and usage, not just product understanding

Define early success measures, track them tightly, and intervene fast when adoption risk appears

Establish the conditions for repeatable usage, strong champions, and broader rollout

Unlock Expansion

Identify additional teams, workflows, and use cases where Synthesia can deliver more value

Define the right starting point and a credible path to broader adoption over time

Partner with Customer Success to ensure strong handoff, continuity of context, and a clear expansion pathway

Stay close to strategic accounts where deeper solutioning is required to unlock adoption and expansion

Build Repeatability Across the Business

Capture reusable solution patterns, validation frameworks, and use-case assets that improve quality at scale

Build the tools and playbooks that make the function more repeatable: demo environments, onboarding plays, and solution libraries

Turn customer insight into structured product, positioning, and go-to-market feedback

Raise the quality of how Synthesia sells, delivers, and scales value across the customer lifecycle

Operate as a True Cross-Functional Leader

Partner with Account Executives on account strategy, qualification, deal progression, and executive messaging

Align with Customer Success on adoption risk, rollout design, and expansion opportunities

Work with Product, Marketing, and Support to improve messaging, solution fit, and customer outcomes

Act as a connective layer across teams, ensuring customer needs are translated into action and business impact

About You

2+ years in Solutions Consulting, Sales Engineering, pre-sales, consulting, or a similar customer-facing role

Commercially sharp and consultative: you uncover customer needs and turn them into clear, high-value solutions

Strong in discovery, demos, and business conversations with both practitioners and senior stakeholders

Experience bridging pre-sale and post-sale, from discovery and validation through to first value and early adoption

Comfortable across SaaS, AI, or enterprise technology environments

Able to manage multiple priorities with pace, structure, and sound judgment

Strong problem solver who brings clarity to ambiguity

Builder mindset with high ownership and a bias for action

Effective cross-functional partner who cares about outcomes, not activity