Strategic Operations Manager, Claude Marketplace · Anthropic

Fri, 24 Apr 2026 11:25:25 GMT
Operations

Anthropic · San Francisco, CA · $300,000-$355,000 USD · hybrid

We're looking for a strategic operations manager to help build and scale Claude Marketplace. Marketplace connects Claude-powered enterprise tools through technology partnerships and deeper customer relationships.

As the operational backbone of the Marketplace team, you'll work across business development, sales, product, and engineering to keep the marketplace running smoothly. You'll use your on-the-ground operational experience to work closely with product and engineering to inform how we build marketplace for growth and long-term scale.

This role blends program operations, program management, and product management. You'll be expected to seamlessly interface between cross-functional teams to set up and enable marketplace transactions, and partner with those same teams to help the program scale through repeatable mechanisms and operations.

You'll work with partners and customers throughout the deal lifecycle, and work across Sales, GTM, and Product teams to surface customer feedback into ongoing product builds to ensure all participants are set up for success. You'll also own the operational workflows that keep the program on track , managing the onboarding pipeline, deal health, tracking deliverables, and building the processes and tooling the team needs to scale.

Responsibilities:

Own the marketplace transaction. You will run point across cross-functional teams including BD, Legal, Accounting, Finance, Product, and Engineering for each marketplace deal and develop the right processes help drive more transaction volume over time

Roll up your sleeves to fill operational gaps as the program scales , whether that means managing data in spreadsheets, triaging partner or customer requests, or standing up lightweight processes before permanent tooling is in place

Own and continuously improve the operational processes that support the Marketplace program , including partner and customer onboarding, billing, reporting, and cross-functional coordination.

Wear your product hat. Translate what you're seeing on the ground into product and policy requirements that inform the Marketplace roadmap.Work closely with BD, Product, Engineering, Legal, and Finance to drive Marketplace workstreams forward and with an eye towards automation and scale.

Design and build the operational scaffolding for the program. Monitor and report on program health and throughput to Marketplace leadership

You may be a good fit if you have:

4-7 years of experience in partner management, program management, account management, or a related commercial operations role at a technology company

A track record of managing multiple external relationships simultaneously while keeping internal stakeholders aligned and informed

Experience running programs across organizational boundaries where you had no direct authority over most of the people whose work you depended on, and delivered anyway

Strong organizational skills and a demonstrated ability to build and improve processes in fast-moving, ambiguous environments

Experience working closely with sales or GTM teams, with a feel for how partnerships translate into customer value and commercial outcomes

Clear, concise communication skills , both written and verbal , and comfort engaging with senior stakeholders

A collaborative, low-ego working style and willingness to take on whatever the team needs, from strategic analysis to day-to-day coordination

Comfort with ambiguity and shifting priorities in a high-growth environment where you'll often need to exercise judgment with incomplete information

Comfort being the person who notices when something is broken before it shows up in a number, and the judgment to know how to triage versus design for the future

Strong candidates may also have:

Experience in the enterprise SaaS or developer platform ecosystem, particularly in roles involving technology partnerships or integrations

Familiarity with AI/ML products and how enterprises are adopting AI into their technology stacks

A background in consulting, business operations, or strategy roles that involved both analytical work and cross-functional coordination

Experience at a high-growth technology company during a period of rapid scaling, particularly in a role that required building new programs or processes from the ground up

Experience operating a two-sided marketplace, app store, or platform partner program with a transaction or revenue-share component

Enough technical fluency to be a credible partner to product and engineering on integration and data-flow questions