Customer Success Manager, Ads Solutions · OpenAI

Fri, 24 Apr 2026 12:18:32 GMT
Sales

OpenAI · Tokyo, Japan · hybrid

We're looking for a Customer Success Manager to support advertisers in onboarding, launching, and growing on OpenAI's advertising platform. You will manage a portfolio of partners and serve as a trusted advisor, helping them achieve their business objectives while ensuring a strong and responsible experience on our platform.

This role sits at the intersection of relationship management, strategy, and execution. You'll work closely with Sales to drive long-term partner growth and with internal teams to continuously improve the advertiser experience.

Key responsibilities include:

Owning relationships with a portfolio of advertising partners, serving as their primary point of contact.

Guiding advertisers through onboarding and campaign launches to ensure strong adoption of OpenAI's ads products.

Analyzing campaign performance and providing clear, actionable recommendations to improve outcomes.

Identifying opportunities to expand partnerships through increased product adoption and incremental investment.

Partnering cross-functionally with Sales, Product, Analytics, Policy, and Operations to resolve issues and enhance platform value.

Surfacing advertiser feedback and insights to inform product improvements and long-term strategy.

Helping build scalable processes and best practices that support the growth of OpenAI's advertising ecosystem.

To succeed in this position, you must be fully bilingual – fluent in both Japanese and English (spoken and written).