Honda has a clear vision for the future, and it’s a joyful one. We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals. At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success. We strive to be a company that serves as a source of “power” that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realise “the joy and freedom of mobility” by developing new technologies and an innovative approach to achieve a “zero environmental footprint.”

We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team.

If your goals and values align with Honda’s, we want you to join our team to Bring the Future!

Job Purpose

Lead the daily design, operational and administrative functions, including department policy/business process management, process improvement management, organisational/resource management, and preventing/resolving issues to ensure the function group focuses on efficient and effective output.

Key Accountabilities

• Direct a multi-functional team consisting of several design engineers, controls engineers, and contingents to output key contents such as specifications, confirmation results/judgments, and drawings for concurrent model developments. Provide leadership to the function group for balancing priorities, overcoming obstacles, aligning expectations with stakeholders, and managing work hours to minimise risks for not achieving targets.

• Decide assignments for the entirety of work within the function group, conduct associate performance reviews to provide feedback on results and instruction on personal development, and supply supervisor with input on associate career planning to yield successive leadership. Actively contribute in the hiring process with the Unit Head to identify/select candidates for maintaining target headcount.

• Ensure the function group is communicating and collaborating internally on a regular basis to align output, drive collaboration between design/purchasing on issues that result in improving our cost characteristics, and maintain awareness of topics relevant to their daily work. Create an environment of strong communication to avoid conflicts and aid in better decision-making.

• Represent the function group viewpoint to assist management in discussions related to resource planning, equipment needs, associate matters, and project responsibilities.

• Substitute for the department manager occasionally for responsibilities related to travel approvals, timekeeping, and/or facility access to prevent disruptions of business operations.

Qualifications, Experience, and Skills

Minimum Educational Qualifications:

Bachelors Degree or equivalent in related field.

Minimum Experience:

8 years related work experience preferably in Powersports or Automotive field.

Other Job-Specific Skills:

• Knowledge of department operation, policies and practices

• Strong leadership, coaching and mentoring skills

• Strong interpersonal, communication and presentation skills

• Strong conflict resolution skills

• Ability to interact/communicate effectively with staff/management

• Strong problem solving, judgment, decision-making skills

• Excellent time management skills

• Must be able to operate with high level of confidentiality

Working Conditions

Travel: Average of 1-3 times monthly. Amount varies based on project demands/responsibilities, conferences, etc.; includes possible overseas travel.

Physical: Primarily works at a desk or scope; frequent keyboarding. Limited kneeling, standing, squatting, reaching or bending.

Hazards: Risks found in a typical office & shop setting. May be exposed to explosives/flammables, pressurized equipment, toxic chemicals and moving parts.

Overtime: Overtime expected based on project demands/responsibilities.

Maintains professional conduct and follows all departmental, safety DEPARTMENT, and COMPANY policies, Procedures, AND rules.

What differentiates Honda and makes us an employer of choice?

Total Rewards:

• Competitive Base Salary (pay will be based on several variables that include, but not limited to geographic location, work experience, etc.)

• Regional Bonus (when applicable)

• Manager Lease Car Program (No Cost - Car, Maintenance, and Insurance included)

• Industry-leading Benefit Plans (Medical, Dental, Vision, Rx)

• Paid time off, including vacation, holidays, shutdown

• Company Paid Short-Term and Long-Term Disability

• 401K Plan with company match + additional contribution

• Relocation assistance (if eligible)

Career Growth:

• Advancement Opportunities

• Career Mobility

• Education Reimbursement for Continued learning

• Training and Development Programs

Additional Offerings:

• Lifestyle Account

• Childcare Reimbursement Account

• Elder Care Support

• Tuition Assistance & Student Loan Repayment

• Wellbeing Program

• Community Service and Engagement Programs

• Product Programs

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Honda has a clear vision for the future, and it’s a joyful one. We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals. At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success.

We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team.

If your goals and values align with Honda’s, we want you to join our team to Bring the Future!

Job Purpose

Assists the New Model Project Manager in the management and execution of the overall development schedule as well as the project’s lifetime cost and resources.

Key Accountabilities

• Proactively manage auto development schedules to achieve related project deliverables
• Facilitates and coordinates meetings to resolve/escalate project concerns and track project milestones
• Establish business relationships vital to the success of the project within Sales, Engineering (including Manufacturing), and Design/Development
• Coordinates the project’s daily activities amongst the team and function groups
• Manages schedule changes, delays, and/or recovery efforts within the team and function groups
• Supports new model initiatives collaborating with the team to clarify how development decisions may impact project schedules and budget and implement solutions to minimize potential risks
• Maintains accurate project documentation as required by company guidelines
• Maintains professional conduct and follows all company safety policies and procedures
• Ability to multi-task multiple projects/objectives/deadlines in a highly ambiguous environment

Qualifications, Experience, and Skills

Minimum Educational Qualifications: Bachelor’s degree in related Business field Minimum Experience: 0-4 years of experience, based on education

Other Job-Specific Skills:

• Excellent project management and process improvement skills
• Excellent analytical, decision-making, prioritization and problem-solving skill
• Excellent communication, interpersonal, presentation and relationship building skills
• Excellent negotiation, diplomatic and conflict resolution skills
• Excellent working knowledge of Microsoft Office tools (Power Point, Excel, Word)
• Excellent attention to detail skills
• Japanese language capability strongly recommended

Working Conditions

• OT required during peak project activity
• Some travel may be required

Total Rewards

• Competitive Base Salary (pay will be based on several variables that include, but not limited to geographic location, work experience, etc.)
• Paid Overtime
• Regional Bonus (when applicable)
• Industry-leading Benefit Plans (Medical, Dental, Vision, Rx)
• Paid time off, including vacation, holidays, shutdown
• Company Paid Short-Term and Long-Term Disability
• 401K Plan with company match + additional contribution
• Relocation assistance (if eligible)

Career Growth

• Advancement Opportunities
• Career Mobility
• Education Reimbursement for Continued Learning
• Training and Development programs

Additional Offerings

• Tuition Assistance & Student Loan Repayment
• Lifestyle Account
• Childcare Reimbursement Account
• Elder Care Support
• Wellbeing Program
• Community Service and Engagement Programs
• Product Programs

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We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team.

This position is responsible for spearheading the expansion of our Outside Group Sales (OGS) business in the United States. This critical role will be responsible for developing and implementing innovative sales, marketing, and growth strategies for new OGS business models. This initiative aligns with Honda Trading's strategic objective to diversify revenue streams beyond traditional Honda-related businesses, while significantly enhancing market share and customer satisfaction in this emerging sector.

The Technical Sales Engineer / Outside Sales Development Lead plays a pivotal role in identifying, developing, and closing new business opportunities within this specific sector. This requires a proactive and strategic approach to sales, emphasizing the cultivation of strong client relationships, a deep understanding of their unique needs, and the delivery of tailored raw materials solutions. Ideal candidates will possess excellent communication and negotiation skills, a proven track record in sales or business development within the automotive or raw material industries, and a strong understanding of industry trends and competitive landscapes.

Key responsibilities include:

• Spearheading the creation of innovative business models within the raw materials sector, including formulating strategic growth plans.
• Collaborating with existing and potential clients to identify challenges, propose solutions, and develop new OGS revenue streams.
• Offering creative solutions to optimize material usage and client inventory management.
• Championing HTNA business promotion and fostering strong relationships with prospective clients and suppliers.
• Proactively initiating contact with prospective clients through phone calls, emails, and in-person meetings.

Establishing new business models and structure involves:

• Cultivating and fostering strong relationships with steel and aluminum mills as well as resin suppliers.
• Developing and negotiating supply agreements for new Outside Group Sales (OGS) business, including material sourcing and pricing.
• Conducting proactive customer visits to understand potential customer needs and requirements, identify and obtain Requests for Quotations (RFQs).
• Establishing new pricing models tailored to the needs of new customer segments and defining and implementing appropriate sales terms and conditions.
• Negotiating and finalizing rates, product specifications, service agreements, and contract amendments with customers, mills, and other vendors.

Strategic planning and sales execution involve:

• Formulating and implementing strategic plans to identify and capitalize on emerging business opportunities within the raw materials sector.
• Spearheading the conceptualization and development of innovative business models that align with corporate objectives and evolving market dynamics.
• Developing and delivering impactful sales presentations and product demonstrations tailored to specific raw material applications.

Industry research and lead generation involve:

• Conducting thorough research and identifying potential clients and Original Equipment Manufacturers (OEMs) through diverse channels, including online databases, industry publications, networking events, and trade shows.
• Actively participating in raw materials industry conferences and seminars to deepen understanding of market dynamics, foster relationships with key suppliers, and identify potential business partnerships.
• Continuously monitoring market trends, analyzing competitor activities, and tracking industry developments to identify emerging opportunities and inform effective sales strategies.

The ideal candidate will have:

• A Bachelor's degree in Engineering or a Bachelor's degree in Business with technical sales experience.
• 10-15 years of experience in technical sales, business development, or a related role within the manufacturing, automotive or raw material industries.
• In-depth knowledge of automotive manufacturing processes and raw material applications.
• Proven track record of exceeding sales targets and driving significant business growth.
• Excellent communication, presentation, conflict resolution, and negotiation skills.
• Exceptional organizational and time management skills with the ability to prioritize effectively and meet deadlines.
• Proficiency in Microsoft Office Suite and other relevant software applications.
• Proven ability to work independently and collaboratively within a high-performing team environment.
• Strong understanding of general business principles and concepts.
• Proven project management skills with the ability to plan, execute, and monitor projects effectively.
• Willingness and ability to travel up to 25% of time, including domestic and international travel.

This role offers a competitive base salary, regional bonus, manager lease car program, industry-leading benefit plans, paid time off, company-paid short-term and long-term disability, 401K plan with company match, relocation assistance, lifestyle account, childcare reimbursement account, elder care support, tuition assistance & student loan repayment, wellbeing program, community service and engagement programs, and product programs.

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Tony's Chocolonely is committed to ending exploitation in cocoa. We are an impact company that makes chocolate, not a chocolate company that makes impact.

As the Creative Operations Studio Project Manager, you'll be the operational heartbeat of our Creative team - the person who brings calm, clarity and a cheeky bit of structure to the beautiful creative chaos.

You keep a full-view dashboard in your head (and in tools): what's coming, what's blocked, what needs love, and what needs a polite 'not right now.'

You're the strategic right hand to our Global Head of Creative and the connector across Brand Comms, Digital, NPD, markets and partners - making sure we deliver brilliant work on time, every time.

You make it easier for designers and copy to do their best work by removing friction, untangling priorities and setting up smart ways of working.

And because we're raising the bar, you'll help level up how the team runs - without killing the creative vibe.

All wrapped up - Run the creative 'traffic control tower': manage intake, scope requests, align expectations and keep priorities crystal clear across markets and teams.

Own resourcing & planning: create and maintain a clear weekly plan so the right people are on the right work at the right time (even when everything feels urgent).

Project-produce like a pro: lead delivery for campaigns, studio work, TV/film productions, packaging and innovation launches - timelines, budgets (where relevant), risks, the lot.

Spot bottlenecks early & unblock fast: raise flags, propose solutions, and keep stakeholders aligned (with just the right mix of kindness and firmness).

Build better ways of working: improve workflows, templates, playbooks, onboarding and tooling so we can scale without chaos.

Protect quality and consistency: partner with the Global Head of Creative to ensure the work lands beautifully and consistently across channels and countries.

Requirements

Our new flavor:

Relevant experience in creative operations / project management / production (agency or in-house), with a strong understanding of how creative work actually gets made.

A natural planner + connector: you love clarity, you see the moving parts, and you make it easy for others to collaborate (even with loads of stakeholders).

Stakeholder magic: you can read the room, communicate clearly, handle conflict calmly, and de-escalate when things get spicy.

Operational excellence with creative empathy: you bring structure that enables creativity - you're here to help the work fly, not to police it.

Comfortable using planning/PM tools and spreadsheets (Asana/Trello/ClickUp vibes are a plus), and you're not afraid to improve how the system works.

We are all about being more in person than apart; this means we offer flexibility but see each other in the office on average 3 days a week. More is fine too!

Believe wholeheartedly in Tony's purpose. You live our core values: outspoken, in it together, entrepreneurial, raise the bar and makes you smile.

Our benefits (the icing on the cake)

At Tony's you will get the opportunity to be part of something extraordinary; first and foremost, by making real impact in the world but also enjoying the nice benefits we provide as you help us succeed.

We're dedicated to enabling all Tonys to grow and develop their careers and therefore we offer training programs, regular feedback cycles, coaching and a generous L&D budget.

We also offer a wide range of additional benefits, including a luxurious vega-lunch, company bonus, minimum of 28 holidays, inspirational team updates, unforgettable events and unlimited chocolate.

But we also know chocolate won't cover the bills, so we've made sure your salary is just as rewarding, for this role that means a salary between EUR 56k-70k on a yearly basis, including holiday pay.

Sounds like you? Are you passionate about making a difference in the world? Look no further! If you're ready to take the chocolate industry to new heights with us, we'd love to hear from you!

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Key responsibilities include:

• Leading Procurement data analytics, reporting and system administration for various procurement tools
• Reviewing Corporate Services and Marketing & Events contracts in close collaboration with Legal, Cross-functional Team and Sourcing teams
• Creating RFP/RFI, Vendor negotiations across a range of Non Technology services
• Reviewing, summarizing, and analyzing data and presenting findings in a concise and structured manner
• Supporting sourcing strategy and procurement optimization processes by providing data insights and recommendations

Requirements include:

• Bachelor's or master's degree experience in business or finance/accounting or equivalent
• 3 to 5 years work experience in purchasing or finance data analysis
• Strong ability to collect and interpret data, identify and communicate potential opportunities and risks
• Strong data analytics and report building skills through tools such as MS Excel & Google G-Suite
• Experience with procurement tools such as Workday Strategic Sourcing (ScoutRFP), ServiceNow, Monday.com, Netsuite, and Confluence Wiki

Additional requirements include:

• Project management (including change management) experience and skills
• Strong communication, influencing, negotiation and conflict resolution skills
• Possess high integrity combined with good judgement, with the ability to identify, recommend and select the best overall solution
• Proficiency to develop and manage relationships with key business partners and suppliers
• Be a self-starter with a positive, can-do attitude. Willing to work on one's own initiative and focused on achieving goals.

Work hours are EMEA shift (1pm to 10pm IST) aligning with North America time zones overlap including flexibility in work times to support all other global time zones when needed.

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Responsibilities: Collaborate with Fortune 500 advertisers to understand their objectives, recommend best practices, and develop effective, high-impact advertising campaigns. Educate and consult clients on how to leverage X's advertising products, sharing best practices to create and execute successful campaigns. Execute, optimize, and analyze advertising programs using internal tools and dashboards to maximize performance and results. Resolve campaign issues promptly and effectively, identifying and implementing process improvements to enhance efficiency. Manage contracts and renewals, supporting the Sales Finance team with payables and collections to ensure smooth operations. Provide actionable feedback to product and tools teams to help scale and improve X's advertising platform. Mentor new team members, fostering a collaborative and high-performing team culture as the organization grows.

Basic Qualifications: Fluency in Japanese (spoken and written) 3+ years of experience managing digital marketing programs for advertisers or their agencies. Demonstrated ability to create, develop, and enhance customer relationships, driving trust and collaboration. Proven skills in managing large customer relationships, navigating conflicts, and guiding groups to effective business decisions. Track record of translating marketing objectives into measurable results, with experience optimizing campaigns by analyzing performance and adjusting key drivers. Excellent communication and presentation skills, with strong attention to detail and a proactive approach to resolving issues. Aptitude, creativity, and a preference for working in small, collaborative teams with minimal supervision. Strong understanding of the digital marketplace and the competitive landscape in which X operates. Bachelor's degree (BA/BS) or equivalent relevant experience.

Preferred Skills and Experience: Experience working with Fortune 500 advertisers or agencies in verticals such as retail, technology, or media. Familiarity with X's advertising products and the broader social media advertising ecosystem. Proven ability to mentor or onboard team members in a fast-paced, high-growth environment. A passion for X's mission to protect freedom of speech and foster open public discourse. Strong analytical skills, with experience using data to drive campaign optimization and strategic decisions. A sense of humor and adaptability to thrive in a dynamic, mission-driven organization.

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This is a full-time position based in Japan. The Senior Specialist, Premium Support functions on the front line interacting directly with both customers & internal stakeholders. As a Senior Specialist, Premium Support, you will be primarily responsible for providing end-to-end support to key members of our community experiencing an issue with their reservation, including but not limited to the Luxury segment.

A Senior Specialist, Premium Support needs strong communication skills, problem-solving abilities, and customer service expertise. They will be expected to work in strong autonomy, being able to assess a case & constantly looking for the right solution for both Host, Users and internal stakeholders.

As part of this role, you are required to be flexible and may be required to move to different teams within Community Support and/or take up different responsibilities from those set out below.

The ideal candidate will be open to a role which will evolve based on business needs and will be flexible to meet those needs.

Complex Case Management Provide the highest level of service to our community in each and every case, including handling the service’s most severe and urgent cases. Interact with Airbnb customers and community members through all current and future channels, both inside and outside of Airbnb tools. Take end-to-end ownership of all assigned cases: ensuring a complete final resolution is reached based on workflows, management guidelines & your own assessment of the case situation. Become a subject matter expert in Airbnb policies and procedures. Explains and simplify complex information, provide appropriate context, and address complex questions with confidence. Ability to negotiate & mediate between Host & Guest in resolving the issues at hand on high-stake & high-value reservations. Proactively anticipate users expectations regarding case resolution and work towards the best outcome for all parties involved, thinking outside the box & constantly looking for compromises. Manage highly sensitive cases end to end that might include working cross functionally with Legal, Policy, other services, etc. Operate in full autonomy, making the decisions to follow or go outside of workflows to resolve our customers issues with the best outcome possible from both our community & business expectations

Combining Efficiency with Bespoke Quality Set the gold standard for performance for the service, providing consistently personalized and exceptional customer support to guests and Hosts, ensuring their unique needs and preferences are met with the highest level of care and attention. Acts consistently impeccably in handling of customer-facing casework, personalizing communications and demonstrating the highest hospitality standards. Drive cases to conclusion with a sense of urgency and without error, using strong judgment to make exceptions in ambiguous situations.

Participating in Your Team’s Improvement Leverage your functional operational knowledge to proactively lead the team to succeed. Provide insights about community experience and continuous improvement opportunities to your Management. Supports the simplification of complex processes and ways of working within the team. Supports Management on initiatives as assigned, such as to drive performance improvements, supporting management on consultations, acting as an SME, etc. Supports onboarding of new employees. Be a positive force in the team and help management drive & land changes with the least frictions possible. Willing to take on various tasks and responsibilities as needed (including moving teams) and showing openness to new challenges and a proactive approach to work

Stakeholder Engagement You build and maintain strategic partnerships to achieve team or functional goals. Demonstrates a high degree of flexibility, approachability, and integrity when resolving sensitive/complex issues relying on management when in doubt. Write clearly and concisely, translating complex ideas to multiple audiences, and knowing which stakeholder needs to be consulted about what. Build & nurture relationships outside of your team. You are on-call to handle emergency situations in the evenings & weekends. Inspire a culture where quality is a core principle.

Your Expertise Your background & experience 5+ years of relevant experience in multicultural customer service teams, preferably in the hospitality industry (experience with high-profile and influential clientele is preferred) and in a role making calls and handling customer/client contacts. Hospitality experience is a plus, in particular working for technology platforms. Prior experience using phone, messaging, or live chat to interact with users/customers is preferred. Experience engaging with executive-level stakeholders to resolve conflicts in a detailed, effective and timely manner, and demonstrated ability to explain complex ideas simply and clearly. Ability to work weekend days and public holidays, as well as early morning / evening shifts. Your schedule can change to meet business needs.

Your Skills & Expertise World-class interpersonal and communication skills, both written and spoken, including conflict resolution. Active listening skills. Empathy and patience in dealing with customers, especially in high-pressure situations. Excellent organizational skills, including prioritization, multitasking, attention to detail, and meeting goals and commitments. Passion for delivering exceptional customer service and setting a high bar. Ability to thrive in an ambiguous, fast-paced, and complex environment, acting proactively to respond quickly and decisively. Ability to adapt to new tasks and responsibilities as needed. Proactive attitude towards embracing new challenges and adjusting to changing priorities and environments. Capable of adjusting to evolving roles and job duties with openness and flexibility, as well as moving to a new team. Experience engaging with executive-level stakeholders, and demonstrated ability to explain complex ideas simply and clearly. Able to assess risk accurately, understand level of urgency, exercise good judgment, and share the most pertinent information with stakeholders, including Executives. Advanced computer skills, including Apple/Mac OS, Google Suite, and familiarity with CRM systems and the ability to quickly learn new tools. Language proficiency in both English and Japanese.

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This is a full-time position based in Ireland. The Senior Specialist, Premium Support functions on the front line interacting directly with both customers & internal stakeholders. As a Senior Specialist, Premium Support, you will be primarily responsible for providing end-to-end support to key members of our community experiencing an issue with their reservation, including but not limited to the Luxury segment.

A Senior Specialist, Premium Support needs strong communication skills, problem-solving abilities, and customer service expertise. They will be expected to work in strong autonomy, being able to assess a case & constantly looking for the right solution for both Host, Users and internal stakeholders.

As part of this role, you are required to be flexible and may be required to move to different teams within Community Support and/or take up different responsibilities from those set out below.

The ideal candidate will be open to a role which will evolve based on business needs and will be flexible to meet those needs.

A Typical Day:

Complex case management: Provide the highest level of service to our community in each and every case, including handling the service’s most severe and urgent cases - Interact with Airbnb customers and community members through all current and future channels, both inside and outside of Airbnb tools - Take end-to-end ownership of all assigned cases: ensuring a complete final resolution is reached based on workflows, management guidelines & your own assessment of the case situation - Become a subject matter expert in Airbnb policies and procedures - Explains and simplify complex information, provide appropriate context, and address complex questions with confidence - Ability to negotiate & mediate between Host & Guest in resolving the issues at hand on high-stake & high-value reservations - Proactively anticipate users expectations regarding case resolution and work towards the best outcome for all parties involved, thinking outside the box & constantly looking for compromises - Manage highly sensitive cases end to end that might include working cross functionally with Legal, Policy, other services, etc. - Operate in full autonomy, making the decisions to follow or go outside of workflows to resolve our customers issues with the best outcome possible from both our community & business expectations

Combining efficiency with bespoke quality: Set the gold standard for performance for the service, providing consistently personalized and exceptional customer support to guests and Hosts, ensuring their unique needs and preferences are met with the highest level of care and attention - Acts consistently impeccably in handling of customer-facing casework, personalizing communications and demonstrating the highest hospitality standards - Drive cases to conclusion with a sense of urgency and without error, using strong judgment to make exceptions in ambiguous situations

Participating in your team’s improvement: Leverage your functional operational knowledge to proactively lead the team to succeed - Provide insights about community experience and continuous improvement opportunities to your Management - Supports the simplification of complex processes and ways of working within the team - Supports Management on initiatives as assigned, such as to drive performance improvements, supporting management on consultations, acting as an SME, etc. - Supports onboarding of new employees - Be a positive force in the team and help management drive & land changes with the least frictions possible - Willing to take on various tasks and responsibilities as needed (including moving teams) and showing openness to new challenges and a proactive approach to work

Stakeholder engagement: You build and maintain strategic partnerships to achieve team or functional goals - Demonstrates a high degree of flexibility, approachability, and integrity when resolving sensitive/complex issues relying on management when in doubt - Write clearly and concisely, translating complex ideas to multiple audiences, and knowing which stakeholder needs to be consulted about what - Build & nurture relationships outside of your team - You are on-call to handle emergency situations in the evenings & weekends - Inspire a culture where quality is a core principle.

Your Expertise:

Your background & experience - 5+ years of relevant experience in multicultural customer service teams, preferably in the hospitality industry (experience with high-profile and influential clientele is preferred) and in a role making calls and handling customer/client contacts - Hospitality experience is a plus, in particular working for technology platforms. Prior experience using phone, messaging, or live chat to interact with users/customers is preferred. - Experience engaging with executive-level stakeholders to resolve conflicts in a detailed, effective and timely manner, and demonstrated ability to explain complex ideas simply and clearly. - Ability to work weekend days and public holidays, as well as early morning / evening shifts. Your schedule can change to meet business needs

Your skills & expertise - World class interpersonal and communication skills, both written and spoken, including conflict resolution. - Active listening skills - Empathy and patience in dealing with customers, especially in high-pressure situations - Excellent organizational skills, including prioritization, multitasking, attention to detail, and meeting goals and commitments - Passion for delivering exceptional customer service and setting a high bar - Ability to thrive in an ambiguous, fast-paced, and complex environment, acting proactively to respond quickly and decisively - Ability to adapt to new tasks and responsibilities as needed. - Proactive attitude towards embracing new challenges and adjusting to changing priorities and environments. - Capable of adjusting to evolving roles and job duties with openness and flexibility, as well as moving to a new team. - Experience engaging with executive-level stakeholders, and demonstrated ability to explain complex ideas simply and clearly - Able to assess risk accurately, understand level of urgency, exercise good judgment, and share the most pertinent information with stakeholders, including Executives - Advanced computer skills, including Apple/Mac OS, Google Suite, and familiarity with CRM systems and the ability to quickly learn new tools - Language proficiency in English and German, spoken and written, is required.

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As a Global ER Partner, you'll lead complex ER cases, provide expert advice, and develop frameworks that empower our leaders and employees to do their best work. Reporting to the Director HRBP, International and working closely with HRBPs, senior stakeholders, and our Legal team, your contributions will strengthen performance impact and enhance the employee experience.

Responsibilities:

• Lead the management of ER matters end-to-end, including disciplinary matters, grievances, policy investigations
• Advise and support managers on managing long-term leaves of absence and underperformance cases with care and efficiency
• Create and maintain country-specific ER resources, including toolkits, templates, and process guides
• Tracking and logging cases to ensure accurate reporting and compliance with audit requirements
• Partner with HRBPs to identify trends in ER matters, contributing to the design and delivery of business-targeted initiatives such as workshops and training to enhance people management skills
• Collaborate with Legal and external counsel to seek employment-related advice where needed
• Provide expert guidance on organisational changes, including managing risks and people impacts across regions
• Support HRBPs with sensitive and complex matters such as severance, redundancies, and settlement agreements
• Offer mediation and conflict resolution support where required
• Partner with the HR Operations and Legal teams to develop and update Employee Handbooks and policies across regions

Required Experience:

• At least 8+ years total HR / 4+ years specialised ER experience with exposure to complex end-to-end casework in a global business
• Expert-level fluency with current European (UK, Ireland, Netherlands, German, Italian) & US employment laws and practice, wanting to explore employee relations in global contexts and cross-border management best practices
• Knowledge of employment laws and practice in our other global locations (APAC) is preferred
• You can thrive in an outcome-focused environment and are resourceful
• You're a relationship builder. You handle difficult conversations with understanding, diplomacy, and professionalism
• An ability to maintain confidentiality on sensitive matters and build relationships with stakeholders at all levels
• Effective time management to ensure cases are managed in alignment with SLAs
• An ability to work with little supervision and handle responsibilities in a global organization while communicating with stakeholders around the world

Pay Transparency:

This job posting may span more than one career level. In addition to base salary, this job is eligible to receive equity in the form of restricted stock units, and depending on the position offered, it may also be eligible to receive a commission.

Additionally, Reddit offers a wide range of benefits to U.S.-based employees, including medical, dental, and vision insurance, 401(k) program with employer match, generous time off for vacation, and parental leave. To learn more, please visit https://www.redditinc.com/careers/

To provide greater transparency to candidates, we share base salary ranges for all US-based job postings regardless of state. We set standard base pay ranges for all roles based on function, level, and country location, benchmarked against similar stage growth companies.

Final offer amounts are determined by multiple factors including, skills, depth of work experience, and relevant licenses/credentials, and may vary from the amounts listed below.

The base salary range for this position is $180,200-$252,300 USD

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This is a full-time position based in Singapore. The Senior Specialist, Premium Support functions on the front line interacting directly with both customers & internal stakeholders. As a Senior Specialist, Premium Support, you will be primarily responsible for providing end-to-end support to key members of our community experiencing an issue with their reservation, including but not limited to the Luxury segment.

A Senior Specialist, Premium Support needs strong communication skills, problem-solving abilities, and customer service expertise. They will be expected to work in strong autonomy, being able to assess a case & constantly looking for the right solution for both Host, Users and internal stakeholders.

As part of this role, you are required to be flexible and may be required to move to different teams within Community Support and/or take up different responsibilities from those set out below.

The ideal candidate will be open to a role which will evolve based on business needs and will be flexible to meet those needs.

Complex Case Management Provide the highest level of service to our community in each and every case, including handling the service’s most severe and urgent cases.

Interacting with Customers and Community Members Interact with Airbnb customers and community members through all current and future channels, both inside and outside of Airbnb tools.

End-to-End Ownership of Cases Take end-to-end ownership of all assigned cases: ensuring a complete final resolution is reached based on workflows, management guidelines & your own assessment of the case situation.

Subject Matter Expertise Become a subject matter expert in Airbnb policies and procedures.

Explaining Complex Information Explains and simplify complex information, provide appropriate context, and address complex questions with confidence.

Negotiating and Mediating Ability to negotiate & mediate between Host & Guest in resolving the issues at hand on high-stake & high-value reservations.

Proactive Anticipation Proactively anticipate users expectations regarding case resolution and work towards the best outcome for all parties involved, thinking outside the box & constantly looking for compromises.

Managing Highly Sensitive Cases Manage highly sensitive cases end to end that might include working cross functionally with Legal, Policy, other services, etc.

Operating in Autonomy Operate in full autonomy, making the decisions to follow or go outside of workflows to resolve our customers issues with the best outcome possible from both our community & business expectations.

Combining Efficiency with Bespoke Quality Set the gold standard for performance for the service, providing consistently personalized and exceptional customer support to guests and Hosts, ensuring their unique needs and preferences are met with the highest level of care and attention.

Participating in Team Improvement Leverage your functional operational knowledge to proactively lead the team to succeed.

Stakeholder Engagement Build and maintain strategic partnerships to achieve team or functional goals.

Your Expertise 5+ years of relevant experience in multicultural customer service teams, preferably in the hospitality industry (experience with high-profile and influential clientele is preferred) and in a role making calls and handling customer/client contacts.

Your Skills and Expertise World-class interpersonal and communication skills, both written and spoken, including conflict resolution. Active listening skills. Empathy and patience in dealing with customers, especially in high-pressure situations. Excellent organizational skills, including prioritization, multitasking, attention to detail, and meeting goals and commitments. Passion for delivering exceptional customer service and setting a high bar. Ability to thrive in an ambiguous, fast-paced, and complex environment, acting proactively to respond quickly and decisively. Ability to adapt to new tasks and responsibilities as needed. Proactive attitude towards embracing new challenges and adjusting to changing priorities and environments. Capable of adjusting to evolving roles and job duties with openness and flexibility, as well as moving to a new team. Experience engaging with executive-level stakeholders, and demonstrated ability to explain complex ideas simply and clearly. Able to assess risk accurately, understand level of urgency, exercise good judgment, and share the most pertinent information with stakeholders, including Executives. Advanced computer skills, including Apple/Mac OS, Google Suite, and familiarity with CRM systems and the ability to quickly learn new tools. Language proficiency in English and Mandarin.

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The ideal candidate is professional, detail-oriented, and customer-focused, with strong communication skills and a commitment to maintaining a safe and secure environment. The ability to operate in a fast-paced, dynamic setting are required.

Responsibilities:

• Assist with employee and contractor badge creation, activation, and deactivation
• Assist with maintaining accurate records of badge issuance and access levels
• Implement and maintain a culture of customer service excellence while enforcing security policies
• Ensure adherence to company security policies and procedures
• Assist in developing security training
• Maintain organized and accurate documentation of security activities
• Support audits and inspections as required

Qualifications:

• High school diploma or equivalent required
• Ability to work in a fast-paced, dynamic environment
• English language proficiency

Preferred Skills:

• Ability to handle sensitive information with discretion
• Strong interpersonal and communication skills
• Ability to de-escalate and diffuse situations professionally
• Basic computer skills for reporting and access systems

Work Environment:

This role will require working both indoors and outdoors, including extended periods outside depending on operational needs.

Physical Demands:

Ability to stand or sit for extended periods as required.

Additional Information:

Benefits:

• Medical Insurance: Comprehensive health insurance plans covering a range of services
• Saronic pays 100% of the premium for employees and 80% for dependents
• Dental and Vision Insurance: Coverage for routine dental check-ups, orthodontics, and vision care
• Saronic pays 100% of the premium under the basic plan for employees and 80% for dependents
• Time Off: Generous PTO and Holidays
• Parental Leave: Paid maternity and paternity leave to support new parents
• Competitive Salary: Industry-standard salaries with opportunities for performance-based bonuses
• Retirement Plan: 401(k) plan with company match
• Stock Options: Equity options to give employees a stake in the company’s success
• Life and Disability Insurance: Basic life insurance and short- and long-term disability coverage
• Pet Insurance: Discounted pet insurance options including 24/7 Telehealth helpline
• Additional Perks: Free lunch benefit and unlimited free drinks and snacks in the office

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The ideal candidate is professional, detail-oriented, and customer-focused, with strong communication skills and a commitment to maintaining a safe and secure environment. The ability to operate in a fast-paced, dynamic setting are required.

Responsibilities:

• Assist with employee and contractor badge creation, activation, and deactivation
• Assist with maintaining accurate records of badge issuance and access levels
• Implement and maintain a culture of customer service excellence while enforcing security policies.
• Ensure adherence to company security policies and procedures
• Assist in developing security training
• Maintain organized and accurate documentation of security activities
• Support audits and inspections as required

Qualifications:

• High school diploma or equivalent required.
• Ability to work in a fast-paced, dynamic environment.
• English language proficiency.

Preferred Skills:

• Ability to handle sensitive information with discretion.
• Strong interpersonal and communication skills.
• Ability to de-escalate and diffuse situations professionally.
• Basic computer skills for reporting and access systems.

Work Environment:

This role will require working both indoors and outdoors, including extended periods outside depending on operational needs.

Physical Demands:

Ability to stand or sit for extended periods as required.

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Responsibilities:

• Lead development, identification, and scoping of projects including requirements, goals, budgets, schedules, and implementation approaches
• Work in partnership with internal team members including technical SME's, project sponsors, construction, facilities, and EHS
• Develop RFP's for design and construction proposals from external 3rd parties
• Design review and approval
• Engagement with AHJ's and municipalities as required for project approvals

Requirements:

• Minimum 2 years proven experience leading a multi-discipline design teams
• Minimum 4 years of actual design experience in one of the following areas of focus: architecture, structural, MEP, site/civil
• Demonstrated experience with leading and facilitating project teams comprised of technical SME's, manufacturing representatives, facilities and EHS representatives, and construction/commissioning representatives
• Experience and understanding of project scheduling and capital project budget development and tracking, with a proven track record of meeting schedules and budgets
• Excellent organizational and communication skills, ability to pivot between in-depth detail to high level concepts, and experience with conflict resolution

Physical Demands:

• Prolonged periods of sitting at a desk and working on a computer
• Occasional standing and walking within the office
• Manual dexterity to operate a computer keyboard, mouse, and other office equipment
• Visual acuity to read screens, documents, and reports
• Occasional reaching, bending, or stooping to access file drawers, cabinets, or office supplies
• Lifting and carrying items up to 20 pounds occasionally (e.g., office supplies, packages)

Benefits:

• Medical Insurance: Comprehensive health insurance plans covering a range of services
• Dental and Vision Insurance: Coverage for routine dental check-ups, orthodontics, and vision care
• Saronic pays 100% of the premium for employees and 80% for dependents
• Time Off: Generous PTO and Holidays
• Parental Leave: Paid maternity and paternity leave to support new parents
• Competitive Salary: Industry-standard salaries with opportunities for performance-based bonuses
• Retirement Plan: 401(k) plan
• Stock Options: Equity options to give employees a stake in the company’s success
• Life and Disability Insurance: Basic life insurance and short- and long-term disability coverage
• Additional Perks: Free lunch benefit and unlimited free drinks and snacks in the office

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Joining our collaborative community of Villagers, you'll leverage your deep expertise to shape organisational strategy, enhance the employee experience, and drive exceptional results in a fast-paced, intellectually curious environment.

This role offers the unique opportunity to lead complex people initiatives, from strategic compensation and succession planning to navigating the specific needs of our regulatory-bound teams, ensuring Anchorage continues to attract, develop, and retain the best talent in the financial services industry while upholding our commitment to integrity and excellence.

We have created the Factors of Growth & Impact to help Villagers better measure impact and articulate coaching, feedback, and the rich and rewarding learning that happens while exploring, developing, and mastering the capabilities and contributions within and outside of the People Business Partner, Corporate role:

Technical Skills

• Applies profound expertise in all facets of the employee lifecycle, including complex compensation structures, equity strategy, and robust performance management frameworks, specifically within a financial services context.

• Defines and refines HR strategies, processes, and programs for critical corporate functions (Global Operations, Compliance, Legal, Internal Audit), contributing directly to Anchorage’s overarching people and business objectives.

Complexity and impact of work

• Leverages independent judgment to navigate highly ambiguous and complex HR challenges, such as strategic compensation and succession planning for regulatory-bound teams, delivering innovative and compliant solutions.

• Leads mission-critical people projects and initiatives that significantly impact the effectiveness and success of Anchorage's corporate functions and overall organisational resilience.

• Drives the definition and execution of HR processes and operations, demonstrating extreme ownership and ensuring successful cross-functional implementation, with accountability for results across the organisation.

Organisational knowledge

• Engages directly with Anchorage leadership on critical strategic planning and decision-making, ensuring people strategies are deeply aligned with business objectives and future growth.

• Develops and champions people programs and initiatives that support Anchorage’s strategic objectives and foster an inclusive, high-performance culture across diverse teams, particularly those in regulatory environments.

• Acts as a cultural steward and role model, actively mentoring Villagers and fostering an environment of collaboration, integrity, and intellectual curiosity across teams.

Communication and influence

• Clearly articulates and influences critical people strategies and decisions with senior leadership, including navigating complex topics, often in situations requiring alignment across diverse stakeholders.

• Serves as a trusted strategic advisor and subject matter expert to leaders and Villagers across Global Operations, Compliance, Legal, and Internal Audit, guiding them in people-related matters.

• Mentors team members at various levels, fostering thoughtful discussions and providing leadership that shapes the direction of strategic people programs and initiatives organisation-wide.

You may be a fit for this role if you have:

• Demonstrated expertise in designing, implementing, and driving organisational HR strategies that align with business goals in a complex, regulated environment.

• Profound knowledge of the entire employee lifecycle, including talent acquisition, onboarding, performance management, growth & development, retention, and offboarding.

• Extensive experience navigating strategic compensation decisions, including equity planning, executive compensation, and total rewards philosophy, specifically within financial services firms.

• Proven ability to act as a strategic advisor and consultant to senior leaders, particularly within Global Operations, Compliance, Legal, and Internal Audit functions.

• Deep understanding of succession planning and workforce development strategies to build a robust talent pipeline and ensure long-term organisational success.

• Expertise in managing HR considerations and compliance for teams operating under regulatory requirements, demonstrating a strong grasp of risk management in HR.

• Exceptional communication, influencing, and conflict resolution skills, with the ability to engage effectively and build trust with all levels of the organisation, including executive leadership.

• Ability to work autonomously, demonstrate extreme ownership, and drive complex, cross-functional projects to successful completion, even in ambiguous situations.

Although not a requirement, bonus points if:

• You were emotionally moved by the soundtrack to Hamilton, which chronicles the founding of a new financial system. :)

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Key Responsibilities:

• Leverage relationships with local government officials and community leaders to ensure a positive operating environment and reputation for Atlanta Gas Light
• Research plans for significant capital/infrastructure projects and develop and execute plans for communicating project details with key stakeholders
• Advise communities on needs to build or increase investment in utility infrastructure to foster economic growth
• Provide leadership and expertise on complex commercial and industrial expansions and relocations
• Support public presence/community involvement initiatives

Business Acumen:

• Manage involvement with local associations and organizations (chambers, development authorities, economic development, and other business interests)
• Seek opportunities to speak about company programs and initiatives at membership organizations or other key venues
• Develop plans to strategically manage the territory considering key constituents, significant capital/infrastructure work scheduled, past (or potential) issues
• Assist operating departments with issues inhibiting work progress (run interference between the company and municipal officials to help ensure that scheduled work is completed on time and on budget)
• Assist in obtaining municipal planning maps/long-term growth plans for use in gas system planning
• Support energy efficiency and energy assistance initiatives

Engagement:

• Provide ongoing communications (face-to-face and written) with Chamber of Commerce and local government officials, economic development officials, and other constituent groups
• Provide timely responses to inquiries from economic development organizations and new business prospects
• Assess impact of business development opportunities and proactively pursue and participate on project teams that encourage economic growth
• Coordinate the management of escalated complaints with the Customer Relations/Customer Experience Department
• Participate regularly at Chamber of Commerce and economic development organizations
• Lead groups or project teams as needed to facilitate company initiatives such as energy fairs, United Way campaigns, and volunteer initiatives

Driving Results:

• Create and maintain a directory of key territory contacts and track important interactions with constituents and other job tasks using a relationship management database
• Manage a territory budget

Qualifications:

• Bachelor's Degree in Marketing, Public Administration, Political Science, Engineering, or related field
• Experience in interaction with internal and external stakeholders, including municipal, business, and community leaders
• Experience and thorough knowledge of natural gas distribution systems
• Excellent written and verbal communication skills
• Demonstrated ability to build and maintain effective interpersonal relationships
• Exemplify a high level of diplomacy and decorum
• Strong analytical and problem-solving skills
• Experience in negotiating and conflict resolution
• Public speaking/presentation skills
• Familiarity with local government structure, processes, and decision-makers
• Customer service-oriented

Working Conditions/Physical Requirements:

• Must always be ready to respond to field emergencies
• If away from territory, backup arrangements must be made and communicated internally as necessary
• Some evening and weekend requirements
• Must have a valid driver's license and access to transportation to attend meetings/events in territory

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You will work closely with leadership to ensure DEI goals align with business objectives, fostering an environment where all employees feel valued and included. If you're an experienced leader with a commitment to driving meaningful change, we want you to join our team.

Key Responsibilities

In this role, you will drive DEI strategies across the UK, working closely with leadership to ensure initiatives are aligned with the company’s mission. You will lead the development and implementation of DEI programs, focusing on recruitment, retention, and inclusion efforts. Regularly measuring and reporting on DEI progress, you will foster an environment that promotes belonging for all employees. Additionally, you will advocate for DEI throughout the organization, providing guidance and support to ensure that diversity and inclusion are integrated into the company culture.

Strategic Leadership and DEI Integration

• Lead the development and implementation of DEI strategies across the UK operations.
• Ensure DEI initiatives align with the company’s overall business goals and culture.
• Drive efforts to recruit and retain a diverse workforce through inclusive hiring practices.

DEI Training and Development

• Design and implement DEI training programs for employees at all levels.
• Facilitate workshops and discussions that promote inclusion and belonging in the workplace.
• Monitor and measure the success of DEI programs and report progress to senior leadership.
• Collaborate with department heads to integrate DEI best practices into all areas of the business.
• Provide guidance and resources to employees and leaders on DEI-related matters.

Advocacy and External Partnerships

• Champion DEI efforts across the company, advocating for diversity and inclusion at all levels.
• Develop relationships with external organizations to support and promote diversity in the workplace.

Skills, Knowledge & Expertise

We are looking for an experienced and passionate Head of Diversity, Equity, and Inclusion (DEI) to lead our DEI initiatives across the UK. In this role, you will drive the development and implementation of DEI strategies, fostering a diverse and inclusive workplace. You will work closely with leadership to ensure DEI is integrated into the company's culture and business objectives, providing support, guidance, and leadership across the organization.

As the Head of DEI UK, you will lead efforts to improve diversity in hiring, retention, and promotion. You will oversee the creation of inclusive programs, training, and policies, while measuring the effectiveness of DEI initiatives. Your role will also involve working with internal and external stakeholders to ensure the company's commitment to diversity and inclusion is communicated effectively and consistently.

Essential

• Extensive experience in leading and managing DEI programs in a corporate environment.
• Strong knowledge of DEI best practices and UK-specific diversity legislation.
• Proven ability to influence and engage senior leadership on DEI issues.
• Experience developing and delivering DEI training and educational initiatives.
• Demonstrated success in fostering an inclusive culture across large, diverse teams.
• Degree in Human Resources, Organizational Development, or a related field.

Desirable

• Experience with diversity and inclusion metrics and tools for measuring impact.
• Knowledge of best practices for diverse recruitment and talent development.
• Experience in building partnerships with external organizations to promote DEI.
• Relevant certifications in DEI, HR, or leadership development.

Benefits

We offer a competitive salary and a comprehensive benefits package that includes health and dental coverage, pension contributions, and generous paid time off. You will have access to professional development opportunities, including DEI-focused training programs and leadership workshops. We value work-life balance and offer flexible working arrangements to support your personal and professional needs. In addition, we provide an inclusive and collaborative work environment where diversity is celebrated and everyone’s voice is heard.

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Responsibilities:

• Provide support to or personally lead medium to high complexity employee relations investigations, making recommendations on appropriate courses of action, matching investigation strategy to the complexity, risk, sensitivity, and confidentiality of the investigation
• Guide escalated performance management cases, supporting our People Partner and People Specialist teams
• Ensure cases are handled fairly, consistently, transparently, in a timely fashion, and in line with operating principles, policies, and appropriate local laws

Advising:

• Counsel People Partners, People Specialists, and business leaders on ER issues, trends and risks to foster sound business decisions
• Ensure that optimal decisions are made by leaders, People Partners/Specialists and other stakeholders through influencing, coaching, and by providing technical expertise and sound strategy
• Collect, analyze, interpret and make recommendations on ER related data

Other Projects:

• Conduct training for leaders, managers, employees, People Partners, People Specialists, Talent Partners, and other stakeholders
• Establish best practices for working within an organized case management system (HR Acuity preferred) and ensure that we are leveraging data and insights from the system to inform our approach to employee relations
• Other projects as assigned

We are looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements:

• Bachelor’s degree required; JD, MBA, or other Advanced Degree preferred
• 3-5 years of Employee Relations/Human Resources or equivalent experience managing complex global investigations
• Superior written oral communication skills
• Ability to be discreet and maintain confidentiality is required
• Must be self-motivated and have an enhanced ability to prioritize/plan in a fast-paced, high growth environment
• Strong analytical skills and experienced decision maker who uses good reasoning and sound judgment required
• Must be able to work under pressure and deal with complex issues, while maintaining composure
• Ability to remain positive, collaborative, and objective while under pressure
• Proven track record of positively influencing leaders, teams, and stakeholders
• Ability to be a coach, mentor, advise, and partner with stakeholders at varying levels of seniority
• Strong knowledge of ER, labor relations, training, and conflict resolution, along with direct experience leading complex global investigations at all levels, including executive level
• Deep understanding of FMLA, EEO laws, ADA and other employment-related state and federal laws & regulations in the United States
• Open to travel, as some travel may be required

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We are seeking a skilled Collections Specialist to join our team in Mexico City. As a Collections Specialist, you will provide surprisingly great, empathetic, and strategic support to Stripe Capital merchants who have missed payments.

Responsibilities:

• Manage multiple delinquent accounts for debt collection efforts
• Keep track of assigned accounts to identify outstanding debts
• Plan a course of action to recover outstanding payments
• Negotiate payoff deadlines or payment plans
• Handle merchant questions or complaints
• Investigate and resolve discrepancies in payments or accounts
• Propose process, tooling, and product enhancements to improve the Collections experience for Stripe merchants

Requirements:

• Office and database software skills
• Ability to pick up new tooling and technology quickly
• Ability to explain complex financial topics succinctly and clearly
• Multi-tasking, time management, and prioritization skills
• Ability to grasp and navigate relevant legal requirements
• Ability to work independently, with strong attention to detail
• Negotiation and conflict resolution skills
• Strong written and verbal communication skills

If you meet the minimum requirements, you are encouraged to apply.

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As a Scrum Master at Capgemini, you will consistently demonstrate leadership qualities that enable teams to deliver via effective Lean-Agile practices. You will coordinate with internal and external teams to resolve dependencies, identify and eliminate impediments, and facilitate flow.

Key Activities

Servant Leadership

As a Scrum Master, you will consistently demonstrate qualities of a servant leader, focusing on enabling teams to deliver via effective Lean-Agile practices. This includes coordinating with internal and external teams to resolve dependencies, eliminate impediments, and facilitate flow.

Team Dynamics and Performance

You will place a strong emphasis on continually improving team dynamics and performance. This involves assisting the team in managing interpersonal conflicts, challenges, and exploiting opportunities for team growth.

Coaching and Mentoring

You will provide ongoing coaching on Lean-Agile principles and ensure that teams maintain a Lean-Agile mindset. You will also mentor and guide junior-level Scrum Masters on SAFe principles and manifesto.

Facilitation of Agile Ceremonies

You will independently participate in, facilitate, and manage the outputs of all agile ceremonies, including daily stand-up meetings, sprint reviews, sprint retrospectives, sprint planning, and backlog refinement sessions.

Collaboration and Communication

You will aid the team and Product Owner in managing and sequencing the backlog. You will lead moderately complex teams with work involving routine external team impact or dependencies and may have multiple system integration points.

Continuous Improvement

You will foster a culture of continuous learning and improvement by creating an environment for continuous learning and pursuing everything Agile. This includes participating in user groups, attending conferences, reading books, and writing blogs.

Problem Solving and Decision Making

With occasional support from the Release Train Engineer (RTE) and other resources, you will guide teams through the decision-making process and teach techniques on how to problem-solve, improve communication, self-manage, and self-organize.

Requirements

• Minimum 2 years' experience in Scrum Master role
• 1-3 years in an Agile environment experience or 4 years of experience in a project environment required
• English Proficiency required
• Bachelor's degree preferred
• SAFe Certified Scrum Master certification (within 180 days of hire) required
• SAFe Certified Practitioner or Agilist (within 180 days of hire) preferred

Benefits

This position comes with a competitive compensation and benefits package:

1. Competitive salary and performance-based bonuses
2. Comprehensive benefits package
3. Career development and training opportunities
4. Flexible work arrangements (remote and/or office-based)
5. Dynamic and inclusive work culture within a globally renowned group
6. Private Health Insurance
7. Pension Plan
8. Paid Time Off
9. Training & Development

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We believe that the foundation of every successful business lies in having the right people with the right skills. That is where we come in—helping Farmers build a winning team that delivers consistent and sustainable results.

This role is focused in supporting strategic data programs that are highly visible and require collaboration across multiple data teams is essential for aligning technology initiatives with organisational goals. This involves coordinating efforts among data scientists, analysts, engineers, and business intelligence experts to ensure seamless communication and effective teamwork.

Some of the Key Responsibilities

• Servant Leadership: The Scrum Master II consistently demonstrates qualities of a servant leader, focusing on enabling teams to deliver via effective Lean-Agile practices. This includes coordinating with internal and external teams to resolve dependencies, eliminate impediments, and facilitate flow.
• Team Dynamics and Performance: The role places a strong emphasis on continually improving team dynamics and performance. This involves assisting the team in managing interpersonal conflicts, challenges, and exploiting opportunities for team growth.
• Coaching and Mentoring: The Scrum Master II provides ongoing coaching on Lean-Agile principles and ensures that teams maintain a Lean-Agile mindset. They also mentor and guide junior-level scrum masters on SAFe principles (Agile) and manifesto.
• Facilitation of Agile Ceremonies: This role independently participates in, facilitates, and manages the outputs of all agile ceremonies, including daily stand-up meetings, sprint reviews, sprint retrospectives, sprint planning, and backlog refinement sessions.
• Collaboration and Communication: The Scrum Master II aids the team and Product Owner in managing and sequencing the backlog. They lead moderately complex teams with work involving routine external team impact or dependencies and may have multiple system integration points.

Requirements

• 4-6 years of experience in a similar role as a SCRUM Master
• BS in Computer Science or similar
• Full English Fluency
• Exp Insurance within finance area (PLUS)
• Data Analytics Exp (Desirable) Devops, Agile (Desirable), Waterfall (Desirable)

Technical Experience

• Rally - Intermediate (4-6 Years) MUST
• MS Office Suite - Intermediate (4-6 Years)
• PowerBI - Entry Level (1-3 Years) (Desirable)
• POPM – Product Owner Product Manager Certification (PLUS)
• Business Acumen: Business Needs translation to the technical side (MUST)

Soft Skills

• Communication – Advanced
• Influence / Leadership – Advanced
• Conflict Resolution – Advanced
• Problem Solving – Intermediate
• Presentation Skills – Intermediate

Benefits

This position comes with a competitive compensation and benefits package.

• A competitive salary and performance-based bonuses.
• Comprehensive benefits package.
• Flexible work arrangements (remote and/or office-based).
• You will also enjoy a dynamic and inclusive work culture within a globally renowned group.
• Private Health Insurance.
• Paid Time Off.
• Training & Development opportunities in partnership with renowned companies.

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Responsibilities:

• Single point of contact in the core functional area for all product safety and compliance topics.
• Translate system-level regulatory requirements to component-level engineering requirements to ensure robust compliance.
• Maintain awareness of technology and regulatory development to help Ford's vehicles robustly comply globally.
• Ensure Safety and Compliance requirements are cascaded at the right time, understood by the right stakeholders, and include system and component implications.
• Represent safety and compliance for the core functional area in all Design Reviews and key decision forums, including review of all deviation requests and change requests.
• Ensure alignment of key safety and compliance controls of components, sub-systems, and systems throughout the Failure Mode Avoidance process, facilitating cross-functional collaboration between hardware, software, and features engineering teams as well as downstream manufacturing and supplier processes.
• Partner with Campaign Prevent Specialists and Program Compliance Attribute Leads in Fresh Eyes Reviews and issue resolution.
• Assess Stop Ships and field or build issues for potential cross-vehicle line effects, ensure process improvements and Prevent Action Closure remedies are properly communicated and implemented into Failure Mode Avoidance documents, deliverables, and processes beyond same-part assessment to include related families or functional considerations.
• Deliver on-going training to core functional area, technical specialists, and Hardware/Software/Features Engineering teams to promote a strong safety/compliance culture throughout the enterprise.
• Review processes, connected data, warranty, prototype issues, Compliance Demonstration Report timing, and functional performance to recommend changes to audits and checks of Design, Release, and Manufacturing attributes.

Qualifications:

• Bachelor's Degree in Engineering
• Experience in Product Development (PD) and/or Vehicle Homologation & Compliance (VH&C)
• Experience in powertrain, fuel systems, or thermal systems as a D&R engineer
• FEDE experience with requirements: classification, assessment, and evidence
• Strong basis of understanding Ford's processes (technology development, product development (GPDS), design validation and verification, vehicle operations, and potential defect investigations)
• Positive problem-solving attitude and conflict resolution skills
• Experience with 3L5W, G8D, and PAC papers
• Familiarity with DFMEA's and severity ratings, including the new rating tables
• Knowledge of FMVSS requirements and ability to apply them throughout the engineering process
• Ability to collaborate and connect cross-functionally to implement transformative process improvements
• Strong communication and cross-functional networking skills
• Strong decision-making skills and resolve to raise issues to the right people at the right time
• Global understanding of Ford's processes and products for technical read-across
• Ability to critically evaluate data to make key decisions
• Strong desire to improve safety and drive safety culture throughout Ford
• Desire to get hands-on during Fresh Eyes Reviews (FER's)

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:

• Immediate medical, dental, vision, and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care, and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year's Day
• Paid time off and the option to purchase additional vacation time.

For more information on salary and benefits, click here: https://fordcareers.co/GSRSP1

This position is a range of salary grades SG5-SG8.

Visa sponsorship is not available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

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Responsibilities

• Serve as a trusted advisor to business leaders on talent strategy, team development, and organisational effectiveness.
• Align HR initiatives with business goals, offering best practices and external insights.
• Support change management and leadership development efforts.
• Promote a positive work environment through proactive employee relations support.
• Guide conflict resolution and conduct investigations as needed.
• Drive employee engagement initiatives and provide coaching to managers and team members.
• Manage the annual performance review process and support goal-setting and feedback discussions.
• Coach leaders on addressing performance concerns and development planning.
• Assist with compensation planning and benefits administration, including open enrollment and leave management.
• Respond to employee inquiries and partner with Corporate Benefits for issue resolution.
• Ensure compliance with local labor laws and internal policies.
• Assist in the development and communication of HR policies and procedures.
• Maintain HRIS (Workday) data integrity and generate reports for audits and planning.
• Process job and personal changes and support payroll with attendance and data requests.
• Facilitate new hire orientation and offboarding processes.
• Ensure accurate and timely maintenance of personnel files and HR documentation.
• Partner with Corporate HR teams (Benefits, Training, Legal, Immigration) to support employee needs.
• Maintain internal HR resources, policies, and documentation (e.g., Confluence)

Requirements

• Must have experience in policy development and maintenance communication rollout.
• Proven track record of positively influencing teams and their leaders.
• Comfortable working in a dynamic, and constantly changing environment.
• Must have exceptional people skills and be able to interact with employees at all levels, as well as vendors and suppliers, in a professional and straightforward manner.
• Must be highly collaborative and able to work in a team-based environment.
• Expert Excel, PowerPoint, and HRIS system skills.
• Knowledge of employment law and HR best practices.
• Requires strong organisational and time management skills, close attention to detail and be able to effectively handle multiple priorities.
• Able to evaluate situations, identify options, and implement effective solutions quickly and efficiently.
• Must possess a thorough knowledge of administrative and office procedures.
• Must have excellent verbal and written communications skills and be able to communicate effectively across all levels of the organisation.
• Must be an effective listener, able to maintain focus extract necessary information and validate understanding of the information.
• Must have solid business acumen and understanding of a variety of functional areas within the business.
• Must be able to balance needs of people within the framework of business needs of company.

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