Join the team as Twilio’s next Manager, Sales Support Specialists (Americas).
\nThis position is needed to centralize and optimize the Sales Support function across the Americas, ensuring standardized execution and equitable resource distribution for our Sales organization. You will lead a newly unified pillar of sales support specialists across NAMER and LATAM.
\nAs a leader, strategist, and builder of this function, you will build a data-driven culture to optimize our sales processes and create efficiencies. This role is at the intersection of strategy and execution, transforming how Twilio supports complex sales cycles.
\nResponsibilities
\nQualifications
\nTravel
\nWe prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
\nWhat We Offer
\nWorking at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
\nCompensation
\nThe estimated pay ranges for this role are as follows:
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\nThis position is needed to centralize and optimize the Sales Support function across the Americas, ensuring standardized execution and equitable resource distribution for our Sales organization.
\nYou will lead a newly unified pillar of sales support specialists across NAMER and LATAM. As a leader, strategist, and builder of this function, you will build a data-driven culture to optimize our sales processes and create efficiencies.
\nResponsibilities:
\nDirectly manage and lead a regional team of Sales Support Specialists, providing day-to-day guidance, performance management, and professional mentorship.
\nStandardize regional playbooks for Tasks, Tickets, Cases, and Deal-related Workflows to ensure global consistency and accountability.
\nAnalyse team utilisation and performance metrics to shift from anecdotal feedback to data-driven resourcing decisions.
\nOptimise SSS:AE alignment to ensure Account Executives receive equitable and efficient support for high-priority deals.
\nCollaborate with the Chief of Staff and cross-functional Ops teams to identify and solve recurring bottlenecks in the sales workflow.
\nQualifications:
\nDesired:
\nWhat We Offer:
\nWorking at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
\nCompensation:
\nThe estimated pay ranges for this role are as follows:
\nThis role may be eligible to participate in Twilio's equity plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.
\nThis role is eligible to earn commissions. The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.
\nApplications for this role are intended to be accepted until May 5th, but may change based on business needs.
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