In this role, you'll work closely with customers and GitLab's product and engineering teams to drive customer success and share feedback that improves GitLab and how we deliver services. You'll manage multiple projects at once, mentor other Professional Services Engineers, and help streamline how we deliver consistent outcomes in a remote, largely asynchronous environment.

Some examples of our projects:

• Designing and delivering GitLab installations and reference architectures using tools like Terraform and Ansible across major cloud providers

• Leading migrations to GitLab SaaS or self-managed GitLab, and turning customer feedback into actionable improvements for GitLab's product and engineering teams

You'll deliver GitLab Professional Services engagements, including installation, migration, training, and advisory services across GitLab capabilities. You'll plan and execute deployments ranging from single-node Omnibus installations to large reference architectures using Infrastructure as Code and Configuration as Code practices. You'll lead migrations from multiple source systems to GitLab SaaS or self-managed GitLab, helping customers adopt secure, reliable workflows.

You'll serve as a trusted technical advisor for customers, translating goals and constraints into practical implementation plans and clear next steps. You'll interface with GitLab's product and engineering teams to unblock customer outcomes and share feedback that helps improve GitLab features and services. You'll mentor Associate and Intermediate Professional Services Engineers, providing technical guidance, helping remove blockers, and supporting increased autonomy.

You'll manage and deliver multiple customer engagements at once, either as the primary engineer or as a lead providing oversight and direction to other engineers.

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KoBold's IT function supports a globally distributed team of ~280 geoscientists, data scientists, and engineers working across North America, Zambia, the DRC, and field exploration sites around the world. As we scale, our IT needs are evolving rapidly,from reactive, break/fix helpdesk support toward proactive, automated IT operations that work seamlessly across geographies, including remote field sites with limited connectivity.

In this role, you will own the full operational scope of Global IT. That means endpoint management, software procurement and renewals, identity and access administration, license optimization, vendor management, employee onboarding and offboarding, hardware lifecycle management, and IT training. You’ll lead a team of IT support staff, set technical direction, manage the annual software budget, and be the person who makes sure nothing falls through the cracks,renewals don’t expire, new hires have everything they need on day one, and the fleet is healthy and compliant.

Responsibilities

Endpoint Management & Fleet Operations

• Own the Global IT roadmap, setting technical direction for endpoint management, fleet automation, and IT operations across all KoBold offices and field sites in 10+ countries
• Design and implement zero-touch provisioning and automated reimaging workflows for macOS (Jamf) and Windows (Intune) endpoints
• Build endpoint monitoring, alerting, and fleet health dashboards to shift IT from reactive to proactive support
• Drive device lifecycle management including EoL/EoS tracking, hardware refresh planning, and inventory management across Jamf, Intune, CrowdStrike, and related tooling
• Create self-service application deployment and access workflows to reduce helpdesk volume and empower employees
• Apply DevOps principles to IT operations: configuration-as-code (e.g. managing Intune policies via Terraform), infrastructure automation, version-controlled policies, and repeatable processes
• Own internet reliability and network performance at all global remote KoBold sites

Software Procurement, Licensing & Vendor Management

• Manage the full software procurement lifecycle: new purchases, renewals, expansions, and cancellations, ensuring user access is never disrupted by lapsed licenses or last-minute renewals
• Own and drive execution of the annual software budget, including process improvements year-over-year and proactive renewal pipeline visibility for legal and finance
• Optimize license utilization across the SaaS portfolio,track usage, right-size seat counts, consolidate redundant tools, and negotiate pricing with vendors
• Coordinate with legal on contract review, working within the existing procurement process to move quickly on low-risk purchases while ensuring appropriate review for larger spend
• Onboard new SaaS applications with proper Okta integration (SSO, SCIM) before launch, and manage decommissioning of deprecated tools

Identity, Access & Employee Lifecycle

• Own Okta administration including SSO integrations, SCIM provisioning, group management, access request workflows, and lifecycle automation
• Manage Google Workspace administration, including license management, security settings, and break-glass super-admin governance
• Build automation for minimal-touch employee onboarding and offboarding,ensuring new hires are fully provisioned on day one and departing employees are cleanly deprovisioned
• Support AI tooling rollout (Claude Desktop, Claude Code, and related tools) across the endpoint fleet, including deployment, configuration, and employee training

Team Leadership & Training

• Supervise and mentor IT support staff, providing technical coaching, priority-setting, performance management, and career development
• Develop and maintain IT training programs for new hires and ongoing employee enablement, including documentation, video walkthroughs, and live onboarding sessions
• Provide helpdesk backup on high-volume days, modeling the standard of responsiveness and quality you expect from the team

Cross-Functional Collaboration

• Learn about mineral exploration by working closely with exploration teams, including time in the field in remote operations
• Collaborate with infrastructure engineering and security teams on cross-cutting initiatives including observability, access controls, endpoint security posture, and incident response
• Partner across the company to contribute to specification, vendor selection, and change management on new software requests
• Partner with finance on budget tracking, invoice approvals, and AFE submissions for software spend
• Work with legal to streamline the contract review pipeline, maintain lead times on renewals, and advocate for tiered review processes that match risk to effort
• Coordinate digitization efforts across the globe, ensuring consistent standards and tooling for converting physical records to digital archives at field and office sites

Qualifications

• 5+ years of experience in IT engineering, IT management, or a similar role combining hands-on technical depth with operational ownership
• Strong experience with MDM platforms, particularly Jamf (macOS) and Microsoft Intune (Windows), including policy configuration, automated enrollment, compliance enforcement

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