Associate System Owner · Electronic Arts

Fri, 24 Apr 2026 13:13:58 GMT
Engineering

Electronic Arts · Hyderabad · hybrid

You will be part of EA's Fan Care organization, a team dedicated to helping fans get the most fun from their games by onboarding them, supporting them through issues, and keeping them safe online.

As an Associate Systems Owner, you will manage a dynamic systems portfolio within our Customer Experience organization, leveraging your background in technology and collaboration to build empathetic, player-first support experiences.

Key responsibilities include:

Partnering with Technology & Services partner teams to deliver full-spectrum solutions

Building strong, collaborative relationships with stakeholders to ensure stakeholder needs are actively considered

Exploring data from your systems and stakeholders to formulate and share actionable insights

Understanding the needs of EA players and fans, applying these insights to formulate system strategies and roadmaps that align with EA's business goals

Introducing new systems and enhancements, partnering with Management and fellow Systems Owners to ensure predictable, effective delivery

Prioritizing and managing systems backlogs, keeping development partners and stakeholders updated on priority shifts

Identifying and mitigating system risks while developing effective contingency plans

The ideal candidate will have 3+ years of experience in Computer Science, Information Systems, Technology Consulting, and/or related disciplines, with a proven ability to partner with IT to transform complex business needs into high-quality Business Requirement Documents (BRDs) and technical specifications.

Additional requirements include:

2+ years of experience working with Customer Service tools (CRMs, Admin tools) in Technical or Program Management roles

2+ years of experience using Agile methodologies to manage business and technical stakeholder interests with a people-first approach and a bias for action

Proficiency in managing ambiguity through analytical thinking and decisive communication in rapidly evolving technical environments and contexts

A forward-thinking advocate for AI and emerging tech, leveraging strong communication skills to advocate for and implement innovative solutions

In return, we offer a competitive salary and benefits package, including healthcare coverage, mental well-being support, retirement savings, paid time off, family leaves, complimentary games, and more.