The Specialist, Global Clinical Solutions (IRT Lead) provides global centralized services across drug projects and related activities, helping clinical development programs meet time, cost, and quality expectations across all delivery models.

Key Responsibilities

• Deliver GCS services that support clinical development activities across multiple projects and stakeholders.
• Set up and maintain systems, tools, and data associated with projects, services, and technology in partnership with Study Teams and external partners, ensuring appropriate standards, completeness, quality, and consistency.
• Support life cycle management and business continuity for operational processes, procedures, systems, tools, standards, procedural documentation, and training materials.
• Provide support to user communities by conducting relevant process, system, and tool trainings, facilitating knowledge sharing, establishing best practice, and maintaining effective communication with stakeholders across GCS and AstraZeneca.
• Perform analyses of processes and tools to define business usage and identify opportunities to improve efficiency and effectiveness of systems, methods, and processes; support the development of User Requirement Specifications and User Acceptance Tests.
• Contribute to business cases for continuous improvement projects that enhance how we deliver clinical studies.
• Prioritize workload effectively to achieve personal and work unit targets in a dynamic environment.
• Participate in change initiatives that evolve our ways of working and enable better outcomes for patients.

Essential Skills and Experience

• Bachelor's degree with 0+ years of work experience in the pharmaceutical industry or in clinical study delivery/clinical development processes.
• Proven organizational and analytical skills, as well as proven ability to multitask.
• Strong time management skills and task-oriented performance.
• Previous administrative training/experience.
• Computer proficiency.
• Excellent knowledge of spoken and written English.
• Strong communication skills.

Desirable Skills and Experience

• A good understanding of the clinical study process.
• Programming experience or programming aptitude.
• Knowledge of pharmaceutical drug development and clinical study processes and associated government regulations, ICH GCP.
• Shown willingness and ability to train others on study support processes and procedures.
• Demonstrate the ability to proactively identify risks and issues as well as possible solutions.
• GxP trained.

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Key responsibilities include: Develop and implement material management strategies, policies, and procedures to comply with regulations and over-deliver against operational metrics. Hiring & training talent who can manage material flow per Anduril standard work guidelines. Develop processes that increase the efficiency (speed & elimination of waste) and effectiveness of Anduril materials management. Implement necessary systems that match Anduril Federal policies on management of government property & inventory management. Implement End-to-End material management measures, including FIFO adherence, material variances, cycle time optimization, scrap/obsolescence management, cycle/physical counting, and audits, etc., to ensure inventory accuracy and to mitigate stockouts or overstocking. Analyze material usage trends, identify opportunities for process improvements, and implement lean practices to optimize material handling, storage, and distribution. Collaborate with cross-functional teams, including deployments, planning, procurement, production, manufacturing engineering, logistics, and quality, to aid in accurate forecasting, deployment planning, and timely execution of material receipts and shipments. Utilize ERP & WMS software systems and tools to track inventory, generate reports, and provide data-driven insights to support decision-making and optimize material-related processes. Ensure compliance with regulatory requirements, safety standards, and quality control protocols in all material management activities. Lead and develop a high-performing warehouse team, providing guidance, training, and performance feedback to foster a culture of excellence and continuous improvement.

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The incumbent initiates and maintains customer relationships and uses strong technical research skills within multi-jurisdictional and multi-functional teams supporting AGL, CG, and VNG. This position interacts with customers by phone, email, and fax, supporting a service population of more than two million.

Responsibilities include adherence to regulatory standards, compliance with policies and procedures, and supporting training of new employees.

Key responsibilities include:

• Initiating new residential and commercial projects
• Providing specialized support for account executives across AGL, CG, and VNG
• Gathering and documenting essential project information
• Responding to inquiries regarding natural gas availability
• Maintaining high volumes of documentation for fuel line inspections and pending meter sets
• Preparing field orders and updating customer account information
• Providing problem-solving solutions, including conceptual thinking when required
• Coordinating work requests with internal departments and service centers
• Serving as primary municipal contact for resolving fuel line inspection requirements and updating reference materials
• Researching and verifying service card information
• Troubleshooting missing contract submissions
• Processing high-volume email requests
• Managing NGAD referrals and marketer dashboard orders
• Acting as liaison for multi-family master meter conversions and municipality acquisition projects
• Completing onboarding tasks in the BCA work queue
• Working proactive reports to expedite customer requests
• Addressing electronic notifications to prevent onboarding delays
• Processing all online customer requests across all construction types
• Scheduling residential and commercial meter sets via customer or marketer requests
• Promoting natural gas benefits and additional equipment opportunities
• Overseeing large commercial projects through meter installation
• Promoting energy efficiency programs and rebates
• Determining and maintaining required documentation
• Providing site-related information to contractors
• Assisting employees when leadership is unavailable
• Supporting executive-level escalations
• Training and coaching new employees
• Assisting with system testing for new implementations
• Providing backup call support during peak volume
• Identifying and resolving complex ECC issues
• Reporting service disruptions
• Adhering to policy, procedure, and quality standards
• Tracking work activity for business process reporting
• Redirecting misrouted customer requests as appropriate

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