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You’ll partner closely with teams across ChatGPT, the API, Growth, and Research to ensure that teams within OpenAI can move fast while maintaining strong experimentation practices and safe rollout mechanisms.</p>\n<p><strong>Key Responsibilities:</strong></p>\n<ul>\n<li>Design and build core experimentation and rollout infrastructure used by teams across OpenAI to launch and evaluate product and model changes safely.</li>\n</ul>\n<ul>\n<li>Develop systems for feature management, progressive rollouts, and canary deployments that allow engineers to ship quickly while minimizing risk to users.</li>\n</ul>\n<ul>\n<li>Partner directly with Data Science to enable scaled adoption of advanced statistical methodologies</li>\n</ul>\n<ul>\n<li>Partner with product, infrastructure, and research teams across the organization to integrate experimentation and rollout systems deeply into their product development lifecycle.</li>\n</ul>\n<ul>\n<li>Lead large technical initiatives, shaping the architecture and long-term evolution of OpenAI’s experimentation and launch infrastructure.</li>\n</ul>\n<p><strong>Requirements:</strong></p>\n<ul>\n<li>Strong experience building internal tooling infrastructure, such as internal data or experimentation platforms, feature flagging systems, rollout tooling, or internal developer platforms.</li>\n</ul>\n<ul>\n<li>Enjoy working on systems that enable other engineers to move faster, and care deeply about developer experience and platform usability.</li>\n</ul>\n<ul>\n<li>Are comfortable designing and operating large-scale distributed systems that support high traffic products and rapid iteration cycles.</li>\n</ul>\n<ul>\n<li>Take ownership of complex technical problems end-to-end and enjoy driving architectural decisions that impact many teams.</li>\n</ul>\n<ul>\n<li>Thrive in fast-moving environments where ambiguity is high and the opportunity for impact is large.</li>\n</ul>\n<p><strong>Additional Information:</strong></p>\n<ul>\n<li>This role is based in Bellevue, WA. 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You will be part of the best technical troubleshooting team at OpenAI, and our Customers and Engineering teams will look to you for technical guidance in addressing the most technically difficult issues in our environment.</p>\n<p>As a Senior Support Engineer, you will design and run operational processes to monitor our top strategic customers and a 24x7 response team. You’ll work closely with our Infrastructure and Engineering teams to deliver the best possible experience to customers at scale. Working directly with our most strategic Customers - You will be crucial to the success of the most innovative, disruptive, and high-scale AI solutions being built with the OpenAI API platform.</p>\n<p>The nature of this role will be low volume, high difficulty.</p>\n<p>This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.</p>\n<p><strong>In this role, you will:</strong></p>\n<ul>\n<li>Be among the foremost technical and troubleshooting experts for our API platform at OpenAI. You are the last line of defense before the core Engineering team.</li>\n</ul>\n<ul>\n<li>Proactively identify and implement opportunities to scale support operations by leveraging automation and advancements in AI technologies. Contribute to shaping the future of technical support in an AI-driven era.</li>\n</ul>\n<ul>\n<li>Configure and use advanced monitoring and alerting workflows to proactively detect customer impacting issues in real time.</li>\n</ul>\n<ul>\n<li>In partnership with engineering, contribute to reliability reviews and preparedness for new features, launches, or strategic customer requirement updates. 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