Key responsibilities include:

• Conducting planned and unplanned post-delivery customer visits, communications, and facilitating resolution of technical and customer satisfaction issues.
• Setting priorities and effectively escalating technical and/or aircraft operational concerns within the Customer's organization and Honda Aircraft Company.
• Visiting Authorized Service Centers (ASCs) and supporting onsite audits in accordance with the Standard Operations Manual.
• Working with the Technical Support and Engineering teams to troubleshoot, resolve uncommon technical difficulties, and to initiate development of approved repair procedures and drawings.
• Updating management of customer's key aircraft operational and maintenance concerns/issues.
• Understanding the Flight Ready and Engine Maintenance Programs to support customers' questions on program agreements.
• Understanding and being able to effectively utilize Honda Aircraft Company's internal (customer support/in-service-related) processes, support resources to better support the customer.

The ideal candidate will have a Bachelor's degree from a four-year college or university in Business, Aviation Management, or a related technical field, and at least 5 years of experience in general aviation, with previous directly related work experience in customer support and/or product support.

The role requires excellent communication and problem-solving skills, with the ability to work effectively in a team environment and to facilitate resolution to complex technical issues and customer concerns.

Benefits include competitive base salary, paid overtime, regional bonus, industry-leading benefit plans, paid time off, company-paid short-term and long-term disability, 401K plan with company match, and relocation assistance.

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You are a visionary leader and technical expert with a passion for driving customer success in advanced semiconductor design. You thrive in dynamic, collaborative environments and excel at building and leading high-performance teams. With extensive experience in 3DIC design and multiphysics analysis, you have a proven track record of delivering innovative solutions to complex technical challenges.

Responsibilities

• Lead and mentor a team of applications engineers and sales specialists focused on 3DIC technology, fostering technical excellence and professional growth.
• Drive customer engagements, ensuring successful adoption and deployment of Synopsys 3DIC solutions across key accounts.
• Collaborate with R&D, product management, and account teams to define product direction and influence the 3DIC roadmap based on customer feedback and market demands.
• Develop and implement strategies for solving complex technical challenges related to 3DIC design, integration, packaging, and verification.
• Represent Synopsys at industry events, conferences, and customer meetings, showcasing thought leadership and technical expertise.
• Oversee the creation and delivery of technical collateral, including application notes, best practices, and training materials.
• Ensure continuous improvement of customer support processes and technical engagement models to maximize customer success and satisfaction.

Impact

• Leverage Ansys market-leading multiphysics analysis to accelerate the adoption of Synopsys' 3DIC solutions, driving revenue growth and expanding our leadership in advanced semiconductor markets.
• Shape the future of 3DIC technology through strategic customer partnerships and by influencing product innovation.
• Empower customers to overcome technical barriers, enabling them to deliver next-generation, high-performance silicon solutions.
• Enhance Synopsys' reputation as a trusted technology partner and thought leader in the 3DIC space.
• Drive cross-functional collaboration to deliver seamless, integrated solutions that address critical industry challenges.
• Foster a high-performance team culture that attracts, develops, and retains top engineering talent.
• Ensure customer feedback and market insights are systematically integrated into product development cycles.

Requirements

• Deep technical expertise in 3DIC planning, design, multiphysics analysis, and verification methodologies (EDA tools, advanced packaging, TSV, HBM, etc.).
• Proven leadership experience managing large, geographically distributed applications engineering or technical sales teams.
• Strong background in semiconductor design flows, system integration, and silicon implementation.
• Excellent problem-solving skills, with the ability to diagnose and resolve complex technical issues in real-time customer environments.
• Familiarity with industry standards and trends in advanced node technologies, packaging, and chiplet architectures.
• Experience collaborating with product management, R&D, and sales to drive product direction and customer success.

Team

You will lead the 3DIC Technical Sales and Applications Engineering team, a group of industry experts dedicated to enabling customer success with Synopsys' most advanced semiconductor technologies. The team works at the intersection of engineering, customer engagement, and product innovation, playing a pivotal role in shaping the future of 3DIC design. Together, you will drive technical excellence, foster strong customer relationships, and collaborate across Synopsys to deliver transformative solutions that set new industry standards.

We Are

At Synopsys, we drive the innovations that shape the way we live and connect. Our technology is central to the Era of Pervasive Intelligence, from self-driving cars to learning machines. We lead in chip design, verification, and IP integration, empowering the creation of high-performance silicon chips and software content. Join us to transform the future through continuous technological innovation.

Rewards and Benefits

We offer a comprehensive range of health, wellness, and financial benefits to cater to your needs. Our total rewards include both monetary and non-monetary offerings. Your recruiter will provide more details about the salary range and benefits during the hiring process.

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What you'll do

• Serve as the dedicated technical partner for strategic API Platform customers, guiding them through architecture design, integration, and optimization.
• Troubleshoot API performance, grounding quality, and integration challenges—diving directly into code and logs when needed.
• Prototype example integrations, search workflows, and demos to accelerate adoption and inspire customer innovation.
• Collaborate with Engineering and Product to resolve high-priority escalations, ensuring minimal downtime and maximum reliability.
• Capture and synthesize customer feedback to improve API features, SDKs, and developer experience.

What you need

• 5+ years in technical support engineering, software engineering, or solutions engineering, with direct application development experience.
• Strong API integration skills—able to design and debug REST/JSON payloads, manage auth flows, and optimize latency.
• Proven track record of diagnosing complex technical issues across distributed systems, APIs, and customer environments.
• Excellent communicator who can work with both developer teams and non-technical stakeholders.
• Bachelor's degree in Computer Science or equivalent hands-on experience.

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