Your primary focus will be on the design perspective for the innovation and advancement of tools and automation support. You will work closely with our Japan-led future vehicle development project to digitally innovate tools and methods.

To be successful in this role, you will need to have a Bachelor's degree in Engineering and 8+ years of relevant design and development experience. You should be creative, outside the box thinking, and not afraid to challenge the current accepted methods and processes.

As a leader, you will be responsible for managing the daily activities of Team members, prioritizing assignments, monitoring/evaluating work progress, providing mentoring/back-up as needed, addressing performance/associate relations issues, and managing activities including performance reviews, reviewing, and approving time sheets and time off requests.

You will also collaborate with our Department Lead to develop, plan, and implement strategic direction for the team, including defining department budget/staffing needs, selection, and assessment criteria, actively participating in the hiring process, and creating/maintaining operational policies/procedures.

In addition to your technical skills, you should have strong leadership, coaching, and mentoring skills, as well as the ability to troubleshoot complex problems in a team-based environment. You should also be skilled in data analysis and have the ability to appropriately manage confidential information.

If you are a motivated and innovative individual who is passionate about digital innovation and automation, we encourage you to apply for this exciting opportunity.

Total Rewards:

• Competitive Base Salary (pay will be based on several variables that include, but not limited to geographic location, work experience, etc.)
• Regional Bonus (when applicable)
• Manager Lease Car Program (No Cost - Car, Maintenance, and Insurance included)
• Industry-leading Benefit Plans (Medical, Dental, Vision, Rx)
• Paid time off, including vacation, holidays, shutdown
• Company Paid Short-Term and Long-Term Disability
• 401K Plan with company match + additional contribution
• Relocation assistance (if eligible)

Career Growth:

• Advancement Opportunities
• Career Mobility
• Education Reimbursement for Continued learning
• Training and Development Programs

Additional Offerings:

• Lifestyle Account
• Childcare Reimbursement Account
• Elder Care Support
• Tuition Assistance & Student Loan Repayment
• Wellbeing Program
• Community Service and Engagement Programs
• Product Programs

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Customer Success Manager, High Touch - French Speaking

Department

Customer Success & Solutions

Job Description

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better.

Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.

Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service.

What's the Opportunity?

Intercom CSMs work with thousands of exciting customers from a variety of industries, in many phases of their business journey to help those customers realize the full value of their Intercom investment.

They engage customers to unlock early and sustained outcomes by delivering methodologies that drive product adoption, solution expansion, and long-term growth.

As a CSM, you’ll build relationships and demonstrate an understanding of the Intercom customer journey.

You’ll be equipped to guide customers over their hurdles, delivering value realization through proactive and programmatic customer engagement and best practices.

You'll use your solution expertise to enable customers to overcome their challenges to implementing and growing our AI products and act as a trusted advisor to the change those customers need to make.

You’ll work with a variety of customer profiles including C-Level contacts, executives, CX and Support leaders, and multi-layered global CX teams to support the successful adoption and expansion of their Intercom solution investment.

What Will I Be Doing?

• Develop a trusted advisor relationship with customers at the C-suite and executive level, driving success with our platform and ensuring they receive maximum value from our solution throughout their lifecycle.

• Guide the customer and Intercom account teams (Sales, Partners, Solution Engineers) to develop customer Success Plans, including QBRs, Executive Business Reviews, and strategic planning sessions, and Churn Mitigation Plans when necessary.

• Be an expert and advisor, while maintaining an understanding and expertise of Intercom products and solutions, to drive our customer’s ability to successfully adopt the most relevant features for their specific requirements.

• Engage with your customers to unlock early and sustained product adoption and success with Intercom Solutions.

• Develop and execute adoption strategies targeting high value accounts for our AI products, driving change management, and ensuring fulfillment of intercom packages.

• Reduce churn and contraction through early risk identification, intervention, escalation, and mitigation in partnership with your account team.

• Be a customer support industry and AI thought leader with your customers, while sharing and scaling those insights to the benefit of the Solutions team.

• Be the Voice of the Customer to provide internal feedback on how Intercom can better serve our core customers.

What Skills Do I Need?

• 5+ years of relevant work experience in a customer-facing customer success, account management or strategic consulting organization.

• SaaS or Consumption-based Technology companies experience a benefit.

• Experience with SaaS business models and ability to support strategic and complex enterprise customer needs resulting in Value Realization across global teams.

• Experience establishing yourself as a trusted advisor with customer partners to guide outcomes.

• Experience using Success Plans to ensure goals are aligned from a business strategy perspective and success metrics are identified.

• Ability to understand and communicate complex problems clearly and concisely to different audiences.

• Self-motivating and entrepreneurial team player.

• Experience building lasting relationships with customers and colleagues.

• Experience setting up and using SaaS Communication Products.

• Fluent French.

Benefits

We are a well-treated bunch, with awesome benefits!

If there’s something important to you that’s not on this list, talk to us!

• Competitive salary and equity in a fast-growing start-up.

• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen.

• Regular compensation reviews - we reward great work!

• Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated.

• Pension scheme & match up to 4%.

• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents.

• Open vacation policy and flexible holidays so you can take time off when you need it.

• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones.

• If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too.

• MacBooks are our standard, but we also offer Windows for certain roles when needed.

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You'll collaborate with our technical team to train models on human interactions, problem-solving, and discussions; refine annotation tools; and select/create complex problems from advanced competition math topics to boost performance.

Responsibilities:

• Use proprietary software applications to provide input/labels on defined projects.
• Support and ensure the delivery of high-quality curated data.
• Play a pivotal role in supporting and contributing to the training of new tasks, working closely with the technical staff to ensure the successful development and implementation of cutting-edge initiatives/technologies.
• Interact with the technical staff to help improve the design of efficient annotation tools.
• Design, select, and refine tasks grounded in competition math, for example:

Problem Creation: Develop questions and answers suitable for AI training, in the style and difficulty of top-level math competitions. Rubric Creation: Create rubrics for grading model solutions to competition-style problems, consistent with the style and practices of official contest rubrics. Solution Grading: Grade model solutions to competition-style problems, with or without a rubric. Proof Checking: Check model solutions to competition-style proof problems and determine if they are correct and/or what score they merit. Interpret, analyze, and execute tasks based on given instructions.

Basic Qualifications:

• Must have at least one of the following:

Distinction in a top-level math competition (e.g., IMO, USAMO, Putnam, etc.); Significant experience coaching competitors in top-level math competitions; or A Master’s or PhD in math combined with past participation in math competitions.

Also required:

• Proficiency in reading and writing, both in informal and professional English.
• Strong ability to navigate various information resources and databases.
• Outstanding communication, interpersonal, analytical, and organizational capabilities.
• Solid reading comprehension skills combined with capacity to exercise autonomous judgment even when presented with limited data/material.
• A strong passion for and commitment to technological advancements and innovation.

Preferred Skills and Experience:

• Previous AI tutoring experience.
• Proficiency with LaTeX, Google Sheets, and Google Docs.

Location and Other Expectations:

• Tutor roles may be offered as full-time, part-time, or contractor positions, depending on role needs and candidate fit.
• For contractor positions, hours will vary widely based on project scope and contractor availability, with no fixed commitments required.
• Tutor roles may be performed remotely from any location worldwide, subject to legal eligibility, time-zone compatibility, and role specific needs.
• For US based candidates, please note we are unable to hire in the states of Wyoming and Illinois at this time.
• We are unable to provide visa sponsorship.
• For those who will be working from a personal device, your computer must be a Chromebook, Mac with MacOS 11.0 or later, or Windows 10 or later.

Compensation and Benefits:

US based candidates: $45/hour - $75/hour depending on factors including relevant experience, skills, education, geographic location, and qualifications. International candidates: Information will be provided to you during the recruitment process.

Benefits vary based on employment type, location and jurisdiction. Benefits for eligible U.S. based positions include health insurance, 401(k) plan, and paid sick leave. Specific details and role specific information will be provided to you during the interview process.

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Join us as Staff Software Engineer for Twilio Stytch's Agent team and help build the future of agent identity. You will be a foundational member of a team pioneering the next generation of authentication, verification, and identity solutions that will empower AI developers and protect users globally.

In this role, you'll:

• Build and own product capabilities for Stytch's agentic identity platform on Twilio.
• Design, implement, and maintain scalable, reliable distributed services, optimizing for security, latency, and developer experience.
• Partner with Product and Engineering leadership to set direction, translate customer needs into technical plans, and deliver high-impact roadmap features.
• Collaborate across Twilio and Stytch teams to align on architecture, integrate platform capabilities, and unblock cross-team initiatives.
• Write clean, maintainable, and well-tested code, setting a high bar for technical excellence across the team.
• Own the end-to-end lifecycle of new services, from initial design and prototyping through to production deployment and operational readiness.
• Mentor other engineers on the team, fostering a culture of innovation, ownership, and continuous learning.
• Communicate complex technical concepts effectively to diverse audiences, from fellow engineers to executive leadership.
• Stay at the forefront of industry trends and emerging threats in identity and authentication to ensure our products are secure and innovative.

We're seeking a talented Staff Engineer who brings deep hands-on technical expertise, a strategic mindset, and a passion for building secure, developer-first experiences.

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You'll collaborate with our technical team to train models on human interactions, problem-solving, and discussions; refine annotation tools; and select/create complex problems from advanced competition math topics to boost performance.

Responsibilities:

• Use proprietary software applications to provide input/labels on defined projects.
• Support and ensure the delivery of high-quality curated data.
• Play a pivotal role in supporting and contributing to the training of new tasks, working closely with the technical staff to ensure the successful development and implementation of cutting-edge initiatives/technologies.
• Interact with the technical staff to help improve the design of efficient annotation tools.
• Design, select, and refine tasks grounded in competition math, for example:

Problem Creation: Develop questions and answers suitable for AI training, in the style and difficulty of top-level math competitions. Rubric Creation: Create rubrics for grading model solutions to competition-style problems, consistent with the style and practices of official contest rubrics. Solution Grading: Grade model solutions to competition-style problems, with or without a rubric. Proof Checking: Check model solutions to competition-style proof problems and determine if they are correct and/or what score they merit. Interpret, analyze, and execute tasks based on given instructions.

Basic Qualifications:

• Must have at least one of the following:

+ Distinction in a top-level math competition (e.g., IMO, USAMO, Putnam, etc.); + Significant experience coaching competitors in top-level math competitions; or + A Master’s or PhD in math combined with past participation in math competitions.

Also required: + Proficiency in reading and writing, both in informal and professional English. + Strong ability to navigate various information resources and databases. + Outstanding communication, interpersonal, analytical, and organizational capabilities. + Solid reading comprehension skills combined with capacity to exercise autonomous judgment even when presented with limited data/material. + A strong passion for and commitment to technological advancements and innovation.

Preferred Skills and Experience:

• Previous AI tutoring experience.
• Proficiency with LaTeX, Google Sheets, and Google Docs.

Location and Other Expectations:

• Tutor roles may be offered as full-time, part-time, or contractor positions, depending on role needs and candidate fit.
• For contractor positions, hours will vary widely based on project scope and contractor availability, with no fixed commitments required.
• Tutor roles may be performed remotely from any location worldwide, subject to legal eligibility, time-zone compatibility, and role specific needs.
• For US based candidates, please note we are unable to hire in the states of Wyoming and Illinois at this time.
• We are unable to provide visa sponsorship.
• For those who will be working from a personal device, your computer must be a Chromebook, Mac with MacOS 11.0 or later, or Windows 10 or later.

Compensation and Benefits:

US based candidates: $45/hour - $75/hour depending on factors including relevant experience, skills, education, geographic location, and qualifications. International candidates: Information will be provided to you during the recruitment process.

Benefits vary based on employment type, location and jurisdiction. Benefits for eligible U.S. based positions include health insurance, 401(k) plan, and paid sick leave. Specific details and role specific information will be provided to you during the interview process.

XML job scraping automation by YubHub

You will work at the intersection of relationship management, commercial strategy, and product feedback. That means collaborating daily with technical, sales, legal, product, and operations teams to make sure clients don't just stay, they expand.

The ambition here is to grow revenue, deepen trust, and raise the bar for how Yuno shows up for its most important customers. We expect the same drive from you: always pushing for more, never settling for good enough when great is within reach.

This role also demands the kind of transparency that builds real partnerships. You will be the primary voice clients hear from Yuno , which means setting honest expectations, listening actively, and following through consistently.

At the same time, you will need to adapt fast. The payments landscape shifts constantly, and your ability to read the room, pivot your approach, and keep clients confident through change will be what sets you apart.

If you thrive on ownership, move fast, and know how to build trust at every level of a client organization , this role is for you.

Your Contribution Will Be:

• Serve as the primary point of contact for key accounts, building deep and lasting client relationships
• Drive revenue growth through upselling, cross-selling, and identifying new opportunities within existing accounts
• Monitor client health metrics and address risks or concerns proactively before they escalate
• Coordinate cross-functionally with Sales, Product, Operations, Legal, and Support to ensure seamless service delivery
• Translate client feedback into actionable insights for internal teams to improve products and processes
• Oversee account onboarding and ongoing performance, ensuring clients achieve their strategic objectives
• Prepare and deliver clear, compelling business reviews and strategic recommendations for client stakeholders
• Stay current on payment industry trends, regulations, and competitive dynamics to bring value beyond the contract

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We have created the Factors of Growth & Impact to help Villagers better measure impact and articulate coaching, feedback, and the rich and rewarding learning that happens while exploring, developing, and mastering the capabilities and contributions within and outside of the Member of Technical Staff, Transparency (Billing & Revenue) role:

Technical Skills:

• Demonstrate a wide-ranging experience, use in-depth professional concepts, knowledge and insights to develop, apply and resolve complex problems across multiple axes in creative and effective ways.
• Be adept at designing and building solutions that are easily maintainable and extensible for future functionality.

Complexity and Impact of Work:

• Drive work independently, lead or significantly contribute to medium-to-large projects or processes, usually multi-person interdepartmental or cross-functional projects, including leading from end-to-end with little oversight and coordinating activities of other team members.
• Be capable of breaking down large projects into smaller tasks, and accurately estimating the time and scope of projects. Articulate effectively the different options considered, analyze trade-offs, justify and recommend priorities.

Organizational Knowledge:

• Ensure that knowledge is shared among the team and do not position yourself or others as a single point of failure.
• Monitor the development of the company objectives and/or trends that may affect its capacity to succeed.

Communication and Influence:

• Mentor and guide others on the team within their area of specialization or domain, and help others understand the strategic goals of Anchorage and how your work relates to these.
• Communicate outside team boundaries to solve problems, network with other teams, and establish positive working relationships in other disciplines and domains.

You may be a fit for this role, if you:

• Have real world experience building complex distributed systems.
• Have a deep appreciation for code quality, test infrastructure, and extensible architecture.
• Prioritize end-user experience and business value over the latest tech.
• Developed 'computer science fundamentals', i.e. concurrency, algorithms, and data structures (Formal CS degree NOT required).
• Are able to work in a fast-paced agile software environment, and able to context switch between multiple simultaneous tasks.
• Believe software engineering is a team activity and enjoy collaborating every single day, learning from and mentoring others.

Although not a requirement, bonus points if you:

• Have experience implementing products within Billing and Accounting spaces.
• Have design and implementation experience with any of the following technologies: GraphQL, gRPC, Temporal.
• Feel comfortable diving down the stack and into open source projects to root cause a bug.
• Were emotionally moved by the soundtrack to Hamilton, which chronicles the founding of a new financial system. :)

Additional Information About Anchorage Digital:

Who we are The Anchorage Village, what we call our team, brings together the brightest minds from platform security, financial services, and distributed ledger technology to provide the building blocks that empower institutions to safely participate in the evolving digital asset ecosystem.

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We believe the product is never 'done,' we can always do better! When you join Anchorage, we expect you to drive our products forward by developing novel solutions for our institutional clients. As a team, we are constantly striving to innovate in order to build the future of cryptocurrency and the digital asset ecosystem.

Responsibilities:

• Create and maintain shared services and libraries that are used across our entire constellation of micro-services.
• Improve our code base by refactoring bottlenecks, reducing feedback loops and simplifying APIs.
• Develop user friendly APIs.
• Review other developer’s code to ensure consistency, reduce errors and share context across the engineering team.
• Dive deep into complex, ambiguous problems, formulate flexible and pragmatic solutions.

Complexity and Impact of Work:

• Be able to work either independently or as a lead engineer on a team to deliver features.
• Foster an efficient deterministic testing culture, with an emphasis on minimizing tech debt.
• Capable of breaking down large projects into smaller tasks, and help the team navigate the ambiguity of the space. Articulates effectively the different options considered, analyzes trade-offs, justifies and recommends priorities.

Organizational Knowledge:

• Ensure that knowledge is shared amongst the team and do not position yourself or others as a single point of failure.
• Collaborate cross-functionally with the Core Experience team and other teams at Anchorage Digital.

Communication and Influence:

• Mentor engineers on the team within their area of specialization or domain, and help others understand the strategic goals of Anchorage and how their work relates to these
• Communicate with different people, with different contexts and expertise.

You may be a fit for this role, if you:

• Have a deep appreciation for code quality and test infrastructure.
• Prioritize end-user experience and business over the latest tech
• Have developed “computer science fundamentals”, i.e. concurrency, algorithms, and data structures (Formal CS degree NOT required).
• Have real world experience building complex distributed systems.
• Believe software engineering is a team activity and enjoy collaborating every single day, learning from and mentoring others.

Although not a requirement, bonus points if you:

• Have GraphQL API design and implementation experience
• Have gRPC API design and implementation experience
• Feel comfortable diving down the stack and into open source projects to root cause a bug.
• In your mind the word “crypto” stands for cryptography, not cryptocurrency.
• Were emotionally moved by the soundtrack to Hamilton, which chronicles the founding of a new financial system. :)

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Responsibilities:

• Design, build, and maintain APIs, services, and systems across Stripe's engineering teams.
• Work with engineers across the company to build new features at large-scale.
• Maintain a collaborative environment, engaging in discussions and decision-making processes with stakeholders within various domains at Stripe.

Requirements:

• 4+ years of experience in delivering, extending, and maintaining large scale distributed systems.
• Love to design systems that are elegant abstractions over complex patterns/practices, especially in the financial industry.
• Hold yourself and others to a high bar when working with production systems.
• Take pride in working on projects to successful completion involving a wide variety of technologies and systems.
• Think about systems, services, and platforms, and write high quality code.
• Have great product taste and a track record of taking complex problems and solving them elegantly.
• Be capable of working in ambiguous fast-moving environments and have a curiosity to learn the domain to a deep level.
• Enjoy working with a diverse group of people with different expertise.

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This role requires a passion for understanding and modeling the interactions between AI and society, a strong awareness of the AI alignment and safety landscape, and a penchant for developing novel ideas, methods, interfaces, and tools.

As a Research Scientist at Google DeepMind, you will join a team working to supercharge exploration, assessment, and steering of evolving AI behaviours, with a focus on subjective and creative tasks. You will tackle the underlying research questions to improve collaborative specification of alignment objectives and assessment of adherence to desired behaviours.

Key responsibilities include generating new ideas, executing cutting-edge ideas, communicating research findings, collaborating with other researchers, and driving technical projects.

To be successful in this role, you will need a PhD degree in Computer Science, Machine Learning, or a related technical field, a strong publication record in top machine learning conferences, and demonstrated hands-on experience in developing multimodal AI models and systems.

In addition, experience with large-scale vision language models, fine-tuning and post-training LLMs using RL, and developing agentic AI solutions to complex problems would be an advantage.

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