Responsibilities: Developing Infrastructure-as-Code (IaC) using Terraform, CDK, or Pulumi Developing CI/CD pipelines for Cloud Deployments Developing custom automation (Lambda Functions/ Azure functions) Efficient with programming languages (Python, JavaScript, bash, powershell, C#) Managing code repositories and performing peer code reviews Ability to maintain the code hygiene and writing test cases for the solutions Mentoring and training implementation engineers Assist with proof of concepts for strategic and enterprise customers Work side-by-side with customers to design, build, and deploy complex integrations Establish partnerships and strategic relationships with contacts at our biggest brands Time management is critical and should be able to manage multiple tasks/projects simultaneously Analyse and audit existing Helpshift implementations for the purpose of making improvements Become an expert at using Helpshift’s administrative tools which include a suite of AI products, bots, and other mission-critical support functions Work collaboratively with Account Manager, Customer Success Managers, Operations teams, and Sales to ensure customers’ overall success with the product Occasional travel to client site or other offices (up to 25%)

Requirements: Minimum of 3 years of SaaS experience in a specialization such as consulting services, technical pre-sales or technical project management Proven experience translating ambiguous customer requirements into actionable technical solutions Proficient with any of: Python, Go, C#, Node.js, Powershell Proficient with deploying cloud solutions on AWS or Azure (preferred) Familiar with technical SaaS concepts such as SDKs, APIs and cloud computing Exceptionally organized and a project manager at heart Understanding of Object-Oriented Programming concepts Value performing tasks as efficiently as possible and dislike seeing mistakes repeated Excellent communication skills and are comfortable leading meetings with customer executives and analysts alike Proficient in the entire G-Suite and can perform data analysis tasks including generating pivot tables and writing complex formulas in Sheets/Excel Curious about complex systems and a natural problem solver Build rapport with customers as a consultative seller Visual Storytelling – Use visual narratives to share a lot of information in a short amount of time Experience with Kubernetes and containerization technologies in cloud environments a plus Working EST/PST hours

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Responsibilities:

• Understand no code automation concepts and CI/CD pipelines for Cloud Deployments
• Develop no code automation / Logic Apps (Lambda Functions/ Azure functions)
• Understand programming languages such as Python, JavaScript, bash, powershell, C#
• Managing code repositories and performing peer code reviews
• Ability to maintain the code hygiene and writing test cases for the solutions
• Assist with proof of concepts for strategic and enterprise customers
• Work side-by-side with our technical account managers to design, build, and deploy complex integrations for our customers
• Establish partnerships and strategic relationships with contacts at our biggest brands
• Time management is critical and should be able to manage multiple tasks/projects simultaneously
• Analyze and audit existing Helpshift implementations for the purpose of making improvements
• Become an expert at using Helpshift’s administrative tools which include a suite of AI products, bots, and other mission-critical support functions
• Work collaboratively with Account Managers, Technical Account Managers, Customer Success Managers, and Sales to ensure customers’ overall success with the product
• Collaborate with project managers to ensure sprint planning is completed on time and project deliverables are trackable in JIRA
• Continually optimize the overall implementation processes with improvements to documentation, trainings, demos and other customer-facing content

Requirements:

• You have a minimum of 4 years of SaaS experience in a specialization such as consulting services, technical pre-sales or technical project management
• You are proficient with any of: Python, Go, C#, Node.js, Powershell
• You are proficient with deploying cloud solutions on AWS or Azure (preferred)
• You are familiar with technical SaaS concepts such as SDKs, APIs and cloud computing
• You are exceptionally organized and a project manager at heart
• You value performing tasks as efficiently as possible and you dislike seeing mistakes repeated
• You have excellent communication skills and are comfortable leading meetings with customer executives and analysts alike
• You are proficient in the entire G-Suite and can perform data analysis tasks including generating pivot tables and writing complex formulas in Sheets/Excel
• You are curious about complex systems and a natural problem solver
• Bonus points for previous experience in a support role or call centre Benefits:
• Hybrid setup
• Worker's insurance
• Paid Time Offs
• Other employee benefits to be discussed by our Talent Acquisition team in Pune Helpshift embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status

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