GTM Enablement - Expansion · ElevenLabs

Fri, 24 Apr 2026 13:17:09 GMT
Sales

ElevenLabs · United States · remote

We're hiring our first GTM Enablement – Expansion to build the foundation of how ElevenLabs enables its global revenue teams to drive adoption, expansion, and retention. This is a 0-to-1 builder role. You will define the strategy, build the infrastructure, and execute hands-on as we scale.

What sets this role apart: we're looking for someone with a technical foundation and deep understanding of the post-sale motion. You've been in the room for complex customer implementations, usage reviews, and cross-sell negotiations. You understand what it takes for a revenue team to drive product adoption and identify and close expansion opportunities , because you've been that person.

This role sits within Sales Enablement and reports to the Sales Enablement Lead, North America. You will work in close partnership with:

Customer Success leads, North America and International (owning customer expansion)

Revenue leadership (owning commercial strategy)

Product and Product Marketing (owning roadmap, messaging, and use case development)

You will support a global team of CSMs and AEs across North America, EMEA, LATAM, and APAC.

While expansion enablement is your primary focus, you'll also support GTM Enablement across SDR and new business motions as needs arise. This is a full-stack enablement role on a lean team , you'll build content, deliver training, design e-learning, and flex across audiences as the business requires.

Own the expansion enablement foundation

Design and own ElevenLabs' global revenue team enablement strategy across onboarding, skill-building, and ongoing mastery

Define what "Expansion Ready" and "Retention Ready" mean at ElevenLabs and build the paths to get CSMs and AEs there

Establish scalable frameworks that support both the CSM and AE expansion motions

Build expansion enablement programs

Create structured onboarding journeys for CSMs and AEs covering product mastery, customer lifecycle management, health scoring, and renewal execution

Design and deliver adoption playbooks that help revenue teams drive usage, engagement, and value realization across customer segments

Build churn prevention frameworks including early warning indicators, save plays, and escalation paths

Enable revenue teams to conduct effective business reviews, usage analyses, and value documentation

Develop technical fluency programs so CSMs and AEs can confidently discuss APIs, agent configurations, integrations, and implementation best practices

Create cross-sell and upsell playbooks covering expansion discovery, multi-product positioning, and deal execution

Design enablement for identifying expansion signals , usage patterns, new use cases, stakeholder mapping, and whitespace analysis

Enable revenue teams to articulate the full ElevenLabs platform story (Creative, Agents, and API) to drive multi-product adoption

Develop competitive positioning for expansion conversations

Drive adoption and reduce churn

Partner with Revenue Leads to identify adoption gaps and build targeted enablement interventions

Create customer-facing resources (guides, videos, best practices) that revenue teams can use to drive self-serve adoption

Build "Time to Value" programs that help customers realize ROI faster

Develop renewal execution playbooks covering timeline management, stakeholder alignment, and negotiation frameworks

Create enablement content

Build and maintain enablement materials including playbooks, training decks, videos, workshops, and LMS content

Collaborate with Product Marketing, Sales, and Product to translate product releases into expansion-ready materials

Develop role-play scenarios, call libraries, and coaching frameworks for managers

Use ElevenLabs AI and AI-native tools in enablement

Use ElevenLabs' voice and agent technology to create localized, voice-enabled training content and AI-powered practice environments for revenue teams

Operate with an AI-native mindset , you default to AI tools to research, draft, synthesize, and build faster, and you can coach others to do the same

Continuously evaluate and adopt emerging AI tools that improve enablement quality, speed, or scale

Build AI-powered coaching tools and practice environments for CSMs and AEs

Deliver live and async training

Facilitate live virtual trainings, workshops, and certifications across regions and time zones

Design async learning paths that scale globally

Run regular enablement office hours and deal/account clinics

Measure and improve enablement effectiveness

Define and track enablement KPIs such as time to first value, net revenue retention, gross retention, expansion pipeline, ramp time, and adoption metrics

Partner with Customer Success and revenue leadership to connect enablement efforts to business outcomes

Use data and feedback to continuously iterate on programs

Shape the function

Document best practices, establish operating rhythms, and influence how expansion enablement is delivered across the organization