Product Manager · Intercom

Sat, 25 Apr 2026 21:04:33 GMT
Engineering

We're looking for a Product Manager to join our team and help shape the future of business messaging and AI-powered customer engagement. As a Product Manager, you will be responsible for a significant product area or help lead an important project. You will deeply understand the customer problems you're tackling through research, data, and direct customer interactions , then frame those problems clearly for your team. You will manage the roadmap; defining what should be built, when and why - and communicate it to generate alignment and excitement. You will collaborate with engineers and designers to imagine, build, and ship solutions, from bold future visions to small, focused iterations. You will leverage AI to increase your own efficiency, accelerate product development, and multiply your team's impact. You will evaluate impact through quantitative and qualitative measures, both in beta and after full release. You will own and maintain the quality of your product area, ensuring every release delivers world-class software. You will collaborate with peers across the business to ensure we deliver products with clear GTM strategy and execution, getting hands on wherever necessary to ensure we deliver. You will be a leader in your team or projects by role-modelling our company values and R&D principles.