Staff Product Manager · Intercom

Sat, 25 Apr 2026 20:53:54 GMT
Engineering

We're looking for a Staff Product Manager to join our team and help shape the future of business messaging and AI-powered customer engagement. This is a career-defining opportunity to lead a world-class team of engineers, designers, and researchers to deliver products that touch millions of people every day.

As a Staff Product Manager, you will be responsible for a significant product area or leading an important project. You will deeply understand the customer problems you're tackling through research, data, and direct customer interactions , then frame those problems clearly for your team.

Key responsibilities include:

Managing the roadmap; defining what should be built, when and why - and communicating it to generate alignment and excitement.

Collaborating with engineers and designers to imagine, build, and ship solutions, from bold future visions to small, focused iterations.

Leveraging AI to increase your own efficiency, accelerate product development, and multiply your team's impact.

Evaluating impact through quantitative and qualitative measures, both in beta and after full release.

Owning and maintaining the quality of your product area, ensuring every release delivers world-class software.

We're interested in your impact, drive, and potential. Instead of years, we'll be looking for evidence that you've applied and grown these skills:

Sharp Customer Focus & Problem Framing - able to independently understand, define and articulate complex customer problems and opportunities using data analysis and qualitative inputs.

Compelling Roadmaps - define the roadmap of features, products or areas of focus for your given area, communicating what, when and why to generate excitement with customers and the team.

Excellent Product Judgment - skilled at balancing customer needs, business impact, and technical constraints to define, advocate for, and deliver the right product.

Build World-Class Product - able to deeply collaborate with engineering and designers to quickly ship effective solutions. But, also able to independently accelerate the process leveraging AI.

AI Tech - Able to understand AI systems and LLMs, assess feasibility and trade-offs, and make informed product decisions in close collaboration with engineering.

Technical fluency - Comfortable engaging with engineers and customers on the modern tech stack , from APIs and SaaS infrastructure to low-code tooling and system architecture.

Outcome Oriented - define, fight for and share progress against the customer and business impact of your product area or project.

Benefits include:

Competitive salary and equity in a fast-growing start-up

We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen

Regular compensation reviews - we reward great work!

Pension scheme & match up to 4%

Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents

Flexible paid time off policy

Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones

If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too

MacBooks are our standard, but we also offer Windows for certain roles when needed.