Product Manager · Intercom

Fri, 24 Apr 2026 12:13:32 GMT
Engineering

We're looking for a Product Manager to join our team and help shape the future of business messaging and AI-powered customer engagement. This is a career-defining opportunity to lead a world-class team of engineers, designers, and researchers to deliver products that touch millions of people every day.

As a Product Manager, you will be responsible for a significant product area or help lead an important project. You will deeply understand the customer problems you're tackling through research, data, and direct customer interactions , then frame those problems clearly for your team.

Your responsibilities will include:

Managing the roadmap; defining what should be built, when and why - and communicating it to generate alignment and excitement.

Collaborating with engineers and designers to imagine, build, and ship solutions, from bold future visions to small, focused iterations.

Leveraging AI to increase your own efficiency, accelerate product development, and multiply your team's impact.

Evaluating impact through quantitative and qualitative measures, both in beta and after full release.

Owning and maintaining the quality of your product area, ensuring every release delivers world-class software.

Collaborating with peers across the business to ensure we deliver products with clear GTM strategy and execution.

In this role, you will also be expected to:

Be a leader in your team or projects by role-modeling our company values and R&D principles.

Develop and maintain a deep understanding of our customers' needs and pain points.

Work closely with cross-functional teams to develop and implement product strategies.

Analyze data and customer feedback to inform product decisions.

Communicate effectively with stakeholders at all levels of the organization.

We're looking for someone who is passionate about delivering exceptional customer experiences and has a strong track record of success in product management. If you're a motivated and collaborative individual who is excited about the opportunity to join our team, please apply!