Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. We're a team that empowers audiences across our amazing franchises and experiences. We're a multi-functional group, with world-class expertise in building fandoms, driving interactive storytelling, and positioning our franchises at the center of the broader entertainment ecosystem.
\nResponsibilities:
\nAs a Community & Creator Engagement Manager at EA, you will plan and implement community and creator-led GTM activations to support marketing campaigns. You will collaborate with integrated comms, PR, and social teams across time zones to build and deploy local channel plans. You will design and manage creator and ambassador programs—identifying, onboarding, and nurturing local talent who are authentic advocates for EA's titles. You will initiate and support community-driven and campaign events (online or in-person). You will track engagement performance and community sentiment to measure success and improve future strategies. You will deliver reporting on community and creator activations, sharing applicable insights. You will manage budgets, contracts, and project timelines across community and creator activations.
\nQualifications:
\nTo be successful in this role, you will need 3+ years of experience in marketing engagement, creator relations, or campaign activation—preferably in gaming, entertainment, or digital media. You will need expertise developing creator programs and managing creator partnerships. You will need comprehensive knowledge of the local gaming ecosystem, community platforms, and creator landscape. You will need demonstrated partner management, project management, and reporting skills. You will need to be fluent in Japanese and English (written and spoken). You will need proficiency in creator analytics, social listening, and community management tools. You will need experience working with agencies and third-party vendors in a marketing or community capacity.
\nBenefits:
\nWe adopt a holistic approach to our benefits programs, emphasizing physical, emotional, financial, career, and community wellness to support a balanced life. Our packages are tailored to meet local needs and may include healthcare coverage, mental well-being support, retirement savings, paid time off, family leaves, complimentary games, and more.
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\nResponsibilities:
\nQualifications:
\nAbout Electronic Arts
\nWe're proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth.
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\nAs a Player Engagement Agent, you'll serve as the essential link between our clients and the gaming community. Your responsibilities include investigating and delivering prompt, quality responses to players' questions while providing valuable feedback to our developers.
\nWhat We're Looking For
\nOur PE Agent has a knack for the following skills:
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\nAnalytics
\nLeadership
\nRequirements
\nYou'd be a great fit for this role if you have:
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\nWhat are we looking for?
\nOur PE Agent has a knack for the following skills:
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\nAnalytics: Maintain accurate and detailed reports to keep processes streamlined. Ensure prompt escalation of issues following established procedures. Contribute to smoother support processes with personalized macros and knowledge base. Play a part in maintaining high-quality standards through the QC process.
\nLeadership: Take part in valuable training sessions to enhance your skills and knowledge. Manage your time effectively and responsibly to meet players' needs.
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\nRequirements
\nYou'd be a great fit for this role if you have:
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\nNice-to-haves:
\nPrevious Customer Service experience or any relevant experience in a BPO setting. You have some knowledge of the community platforms or ticketing tools (e.g. Discord, Slack, Zendesk, Helpshift, etc.) - this could be an asset. You are passionate about video games - this can make your job a lot more enjoyable for you, however it is not so crucial.
\nBenefits
\nKeywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace which provides equal opportunities for all employees and potential employees. Benefits:
\nNon-taxable Allowances. HMO and Life Insurance. Paid Time Offs. Annual Wellness Subsidy.
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\nYou'd be a great fit for this role if you have:
\nBenefits
\nKeywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace which provides equal opportunities for all employees and potential employees. Helpshift embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status.
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\nYou will be working in a dynamic workspace, with continuous growth opportunities and the chance to make a meaningful impact. You will be part of a global team of over 12,000 professionals spread across 70+ studios in 26 countries.
\nKey Responsibilities:
\nRequirements:
\nNice-to-haves:
\nWhat we offer:
\nBy providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.
\nRole Information:
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