The Education and Community Engagement Officer plays a key role in building and maintaining positive relationships with local stakeholders, community groups, schools, subcontractors and residents as part of the Materials Resource Management (MRM) contract. The role focuses on proactive community engagement, education, transparency, and promoting awareness of waste management, recycling, and sustainability initiatives.

Your core responsibilities:

• Deliver marketing, communications and engagement activity in line with agreed plans, working closely with site management and evaluating effectiveness of campaigns.
• Develop and deliver awareness campaigns and community events to promote recycling, waste reduction, and sustainable behaviours, building strong local partnerships.
• Organise and deliver educational programmes for schools and community groups in line with the National Curriculum and wider engagement objectives.
• Plan, manage and host site visits, open days and tours, ensuring activities are safe, engaging, and well-coordinated, including the creation of supporting materials.
• Act as the first point of contact for community enquiries and complaints, ensuring timely and professional responses, and maintaining accurate communications channels, including the website.
• Represent the service at stakeholder meetings and lead external communications to strengthen the profile and reputation of the site within the local community.

Our essential requirements:

• Previous employment experience in a relevant industrial or commercial environment.
• Good understanding of environmental issues and waste management practices.
• Knowledge of relevant environmental legislation and compliance requirements.
• Experience and understanding of social media platforms and their use for communication and engagement purposes.
• Willingness to undergo a CRB (DBS) disclosure check and undertake some evening working.

And here’s why you’ll love it at Biffa:

• Competitive salary
• Ongoing career development, training and coaching
• Generous pension scheme
• Retail and leisure discounts
• Holiday and travel discounts
• Life cover

Changing the way people think about waste. At Biffa, we love working with waste. Whether we’re turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It’s a view that’s shared by our 11,000+ colleagues around the country, who trust us to provide them with a career that’s always rewarding, often challenging, but never dull. Dedicated to diversity. Being inclusive is core to our culture at Biffa; we believe different ideas, perspectives and backgrounds are key to developing a creative and effective working environment that represents our communities and generates the best outcomes for colleagues, customers and stakeholders, which is why you’ll find us championing diversity, equity and inclusion at every turn.

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The base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. If the role is non-exempt, overtime pay will be provided consistent with applicable laws. In addition to the salary range listed above, total compensation also includes generous equity, performance-related bonus(es) for eligible employees, and the following benefits.

• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts

• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)

• 401(k) retirement plan with employer match

• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)

• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees

• 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)

• Mental health and wellness support

• Employer-paid basic life and disability coverage

• Annual learning and development stipend to fuel your professional growth

• Daily meals in our offices, and meal delivery credits as eligible

• Relocation support for eligible employees

• Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.

About the Team:

OpenAI's mission is to build safe artificial general intelligence (AGI) which benefits all of humanity. This long-term undertaking brings the world's best scientists, engineers, and business professionals into one lab together to accomplish this.

About the Role

The Community Engagement Lead will be the primary bridge between OpenAI and the communities where we develop data centers. This role ensures that OpenAI builds strong, trust-based relationships with local stakeholders, communicates proactively about our projects, and integrates community priorities into our development approach. The role spans engagement, communications, and reputation management.

As OpenAI scales the physical backbone of advanced AI, community acceptance and partnership are not optional; they are mission-critical. This role ensures that communities understand what we are building, why it matters, and how they can meaningfully benefit from it. The Community Engagement Lead will proactively shape dialogue, surface concerns before they escalate, and embed community priorities into how projects are planned, communicated, and delivered.

Operating at the intersection of development, communications, government affairs, and operations, this role owns community relationships end-to-end: from first introduction through construction and long-term operations. Success means reduced friction, stronger partnerships, and communities that see OpenAI not as a distant technology company, but as a responsible, long-term neighbor.

Note:

This role requires being based in or willing to relocate to the communities where OpenAI is developing data center sites, as regular in-person engagement with local stakeholders is essential.

_\*must be open to at least 3-5 days per week in one of the following:_\- Abilene, Texas \- Cameron, Texas \- Santa Teresa, New Mexico / (El Paso, TX) \- Saline, Michigan \- Port Washington, WI

Key Responsibilities

• Build and maintain relationships with local leaders, community organizations, NGOs, and residents.

• Develop and execute community engagement strategies for new and existing sites.

• Translate community feedback into actionable guidance to inform project decisions.

• Represent OpenAI in public forums, hearings, and community events.

• Support economic development on incentive compliance and community benefits.

• Partner with the Environmental Lead on communicating environmental stewardship and sustainability efforts.

• Develop proactive communications to address concerns, highlight benefits, and reduce risk of opposition, including during site selection and pre-development phases.

• Monitor community sentiment and advise executives on risks and opportunities.

• Create a community engagement playbook that can scale across geographies.

Qualifications

• 6+ years in community affairs, public engagement, or corporate communications.

• Proven track record engaging diverse community stakeholders for large infrastructure or technology projects.

• Strong public speaking and facilitation skills in high-stakes environments.

• Ability to manage sensitive political and reputational issues.

• Experience integrating community benefits (workforce, education, infrastructure support) into development strategies.

• Collaborative and adaptable, with experience working across government, community, and corporate teams.

About OpenAI

OpenAI is an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

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