We are seeking a Renewal Manager (Individual Contributor) to lead all aspects of enterprise customer renewals and drive long-term retention and growth. This individual contributor role is a key part of our customer success organization, passionate about ensuring timely renewals, identifying upsell opportunities, and reinforcing Elastic's value with our largest customers.
\nAs a Renewal Manager, you will run a portfolio of enterprise customer accounts, engaging proactively a minimum of 180 days before renewal to secure continued partnerships. You will drive the complete renewal cycle , from forecasting and negotiation to closure , ensuring a flawless customer experience. You will identify and qualify expansion and upsell opportunities during renewal discussions, collaborating with account executives and customer success managers as needed.
\nKey responsibilities include:
\nWe are looking for someone with proven success managing enterprise renewals or account portfolios in a SaaS subscription environment. You should have a deep understanding of renewal and retention processes, including forecasting, risk mitigation, and negotiation. Excellent communication and relationship-building skills across technical and executive audiences are essential.
\nIn addition to the skills and experience listed above, we are looking for someone who is passionate about technology, analytics, and open source solutions. Bonus points if you have prior experience in a renewals-specific or enterprise account management role, familiarity with Enterprise Search, Log Analytics, Security, APM, or Cloud solutions, or experience working in a data-driven, cross-functional environment with strong commercial ownership.
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\nĐể thành công trong vai trò này, bạn cần đạt được mục tiêu doanh thu và tăng trưởng dịch vụ công cộng, đảm bảo thực hiện các dự án công cộng ở Đức theo đúng thời hạn, chi phí và sự hài lòng của khách hàng.
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\nYêu cầu
\nYếu tố mong muốn
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