BlackRock's Aladdin Business supports the investment process through the development, deployment and support of our enterprise investment management platform (Aladdin), which is utilized by executives, portfolio management, risk management and operations teams. The Aladdin Business provides strategic advisory and enterprise investment system services for our clients. eFront is our Private Markets suite of tools purpose built for teams investing in alternatives asset classes. Our diverse private markets client base is made up of external institutional asset managers, pensions, insurance companies, general partners, asset servicers and governments around the world. Aladdin is the natural evolution of our long-standing investment in developing sophisticated and highly integrated analytics and systems for managing money.

Aladdin Client Engagement (ACE) is part of the Aladdin Business focused on maximizing the value of the Aladdin platform through engagement, education and working closely with clients to be their trusted consultant, problem solver, and business partner.

Role Overview

The role of Value Delivery Private Markets is to be a driving force to evolve our organisation and is responsible for defining, building, and scaling BlackRock’s Private Markets value delivery proposition across Aladdin and eFront platform and data services.

This role partners with Aladdin’s largest and most complex Whole Portfolio and Private Markets clients and internal partner teams to deliver an optimized end-to-end client experience, driving measurable value realization, strong commercial outcomes, and proactive churn mitigation.

Operating as a senior consulting and advisory leader, the Vice President/Director shapes how ACE engages Private Markets clients postimplementation , moving from delivery execution to strategic advisory, operating model optimization, and renewal led value realization. The role will also work with global leadership to buildout a global Private Markets Value Delivery team across EMEA, AMRS and APAC.

Key Responsibilities

Global Value Delivery Proposition

• Define and own the ACE Value Delivery proposition for Private Markets & Whole Portfolio

• Set standards for client engagement models, value articulation, success metrics, and executive reporting

• Ensure Value Delivery is scalable, consistent, and tightly aligned to commercial outcomes

Team Leadership & Capability Build

• Build, lead, and scale an EMEA Private Markets and Whole Portfolio Value Delivery team

• Define role profiles, capability expectations, and career paths

• Coach senior team members to operate as consultants and strategic partners, not delivery executors

Client Advisory & Value Realization

• Act as a trusted advisor to senior client stakeholders (CIO, COO, CTO, Heads of Alternatives / Operations)

• Lead executive level conversations focused on operating model optimization and strategic use of Aladdin and eFront

• Translate client objectives into clear value hypotheses, delivery roadmaps, and measurable outcomes

End to End Private Markets Scope

• Own value delivery across the full Private Markets value chain, including:

• Pre-investment and capital formation

• Investment execution and portfolio management

• Valuation, reporting, and post investment optimization

• Drive Whole Portfolio integration, connecting Private Markets with Public Markets, Risk, Accounting, and Operations

CrossFunctional Leadership & Execution

• Lead complex, crossfunctional initiatives, coordinating product, implementation, sales, and engineering teams to deliver client outcomes

• Represent the voice of the client in internal prioritization discussions, ensuring feedback is clearly articulated, tracked, and closed through delivery

• Partner with ACE Strategic Relationship Management and Sales Leadership on renewals, expansions, and upsell opportunities grounded in demonstrated value realization

Commercial Accountability & Churn Mitigation

• Own retention, renewal readiness, and churn risk mitigation for Private Markets clients in scope

• Partner closely with Sales and Strategic Relationship Management to link Value Delivery to renewals and commercial growth

• Identify whitespace and growth opportunities grounded in demonstrated value realization

Experience & Profile

• Demonstrable experience in financial services, consulting, fintech, or investment operations

• Deep expertise in Private Markets and the end to end investment lifecycle

• Proven senior client facing experience with executive stakeholders

• Demonstrated ability to build teams and scale global propositions

• Strong commercial judgment and executive communication skills

Preferred

• Experience with Aladdin, eFront, or Private Markets technology platforms

• Exposure to enterprise renewals, commercial negotiations, or growth strategies

• Professional qualifications (CFA, CAIA, FRM, CIMA) a plus

• Experience working with large institutional asset managers, insurers, pensions, or alternative investment firms

Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

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Strategic Deal Leadership - Lead Okta's Deal Strategy team for global upmarket accounts. - Serve as a trusted advisor to Sales leadership on strategic, competitive, and non-standard deals. - Act as a senior escalation point on high-value, high-risk, and business-critical transactions, balancing growth, customer outcomes, profitability, and risk.

Commercial Governance & Deal Structuring - Establish and evolve global guardrails for pricing, discounting, approvals, exception handling, and non-standard commercial structures. - Partner with Finance, Legal, Revenue, Product, and Operations to ensure deal structures are commercially sound, operationally executable, and aligned to company policy. - Drive consistency and rigor in commercial decision-making while preserving flexibility for strategic deals.

Cross-Functional Execution & Business Insights - Lead cross-functional alignment on deal execution, including clear decision rights, escalation paths, and rules of engagement. - Build metrics, dashboards, and inspection mechanisms that improve visibility into cycle time, exception trends, commercial quality, and risk. - Translate field feedback, market dynamics, and deal trends into actionable recommendations on policy, pricing, packaging, and process improvements.

Team Leadership & Enablement - Build, lead, and develop a high-performing global team with strong commercial judgment and executive credibility. - Coach the team to operate as strategic advisors to the field, not just transaction managers. - Create playbooks, training, and enablement that improve seller effectiveness and reinforce best practices in deal formation.

AI-Enabled Deal Strategy - Define and scale AI-enabled workflows that improve seller productivity, deal quality, approval consistency, and speed across the deal lifecycle. - Partner with Systems, Operations, and Analytics teams to embed AI into areas such as pricing guidance, approval routing, risk flagging, and deal summarization, with clear guardrails for accuracy, auditability, and policy compliance. - Establish a tiered service model that uses automation for high-volume standardized deals and expert human judgment for complex, high-value, or non-standard transactions.

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You'll own our most strategic customer relationships, leading complex commercial discussions while driving deep engagement between these pioneering companies and Anthropic's executive team.

Responsibilities:

• Own and deepen relationships with founder/CEO-level executives at the fastest-growing AI companies, serving as their primary strategic partner for AI infrastructure decisions
• Lead complex, high-stakes commercial negotiations spanning multiple stakeholders, including founders, operators, and venture capital firms
• Drive strategic alignment between customer roadmaps and Anthropic's product vision, advocating for customer needs at the highest levels of our organization
• Partner closely with technical counterparts to ensure seamless execution and customer success
• Identify emerging market trends and opportunities based on a deep understanding of how leading AI companies are building and scaling
• Develop and execute account strategies that support customers through various growth stages, from early startup to category leader
• Navigate complex organizational dynamics while maintaining strong relationships across both customer and internal stakeholders

Requirements:

• 12+ years of experience in strategic sales or account management, with proven success managing high-complexity, strategic customer relationships
• Track record of leading and closing sophisticated commercial deals with multiple stakeholders
• Experience working directly with founders and C-level executives at high-growth technology companies
• Strong business acumen and ability to understand technical concepts sufficiently to engage in strategic discussions about AI implementations
• Proven ability to influence product direction and strategy based on customer needs
• Excellence in stakeholder management across multiple levels, from technical teams to C-suite
• Outstanding communication and presentation skills, with an ability to articulate complex value propositions to various audiences

Strong candidates may have:

• Experience working with venture capital firms or understanding of the venture ecosystem
• Background in consumption-based/usage-based pricing models
• Experience supporting customers through hypergrowth phases
• Understanding of the AI/ML landscape and key trends
• Track record of helping define commercial frameworks for emerging technology markets

Annual compensation range for this role is $360,000-$435,000 USD.

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Key responsibilities include:

• Owning and deepening relationships with founder/CEO-level executives at the fastest-growing AI companies
• Leading complex, high-stakes commercial negotiations spanning multiple stakeholders
• Driving strategic alignment between customer roadmaps and Anthropic's product vision
• Partnering closely with technical counterparts to ensure seamless execution and customer success

To succeed in this role, you'll need 12+ years of experience in strategic sales or account management, with a proven track record of managing high-complexity, strategic customer relationships. You'll also need strong business acumen and the ability to understand technical concepts sufficiently to engage in strategic discussions about AI implementations.

In addition to a competitive salary, you'll receive a range of benefits, including competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues.

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Responsibilities:

• Expand business with high growth technology companies and traditional enterprises
• Own the full sales cycle from prospecting to close, partnering with cross-functional teams along the way
• Develop outbound strategies to create and nurture opportunities
• Drive deal strategy and commercial negotiations for large, complex renewals
• Be responsible for account mapping and coordinating effective meetings with the appropriate external stakeholders to expand the customer relationship
• Collaborate closely with the Regional Partnerships team to drive brand awareness and pipeline

Requirements:

• 6+ years of sales experience, preferably selling a highly technical product to enterprise customers, with a track record of top performance
• Previous payments sales experience
• Ability to understand technical requirements and craft solutions across multiple products
• Ability to develop and execute account plans spanning multiple business units across complex organizations
• A knack for working well with a wide range of people, both internally and externally
• Strong presentation skills, particularly for in-person meetings with multiple stakeholders
• Proven ability to lead complex negotiations involving bespoke commercial agreements
• Ability to operate in a highly ambiguous and fast-paced environment
• Strong interest in technology and a deep understanding of the space
• Fluency in Spanish and English

Preferred Requirements:

• Strong interest and knowledge in technology, payments landscape, and products
• Superior verbal and written communication skills

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Reporting directly into senior leadership, you'll oversee the global operational and commercial strategy, from client onboarding and compliance to sales and partnerships. This is a high-impact role with direct responsibility for building efficient, scalable systems while also driving acquisition, retention, and commercial success across multiple jurisdictions.

Responsibilities:

• Lead and scale Kody's global operational and commercial strategy, with oversight of regional teams across customer delivery, compliance, and sales
• Develop and implement scalable systems, tools, and workflows that enable growth, efficiency, and exceptional client experiences
• Act as a strategic owner of the end-to-end customer journey, from onboarding through retention, working closely with Product, Technology, Account Management, and Customer Operations
• Oversee regulatory and compliance frameworks across jurisdictions, ensuring strong risk management and onboarding standards
• Direct and support the commercial organisation, including sales and referral teams, to deliver revenue growth and market expansion
• Actively engage with prospects, partners, and merchants, supporting key negotiations and helping secure high-value contractual agreements
• Provide strategic input into hiring, structure, and KPIs across commercial and operational functions, building and mentoring high-performing, accountable teams
• Champion a data-led culture, leveraging client feedback, operational metrics, and commercial performance to guide decision-making and drive continuous improvement.
• Serve as a senior escalation point for complex client or operational challenges, leading resolution planning with internal stakeholders
• Drive the development and refinement of sales, marketing, and operational collateral, ensuring messaging is aligned with market positioning and customer needs
• Represent the voice of the customer internally, influencing product, service, and operational enhancements.
• Partner with executive leadership to shape overall business strategy, ensuring commercial and operational models align with global company goals

Requirements:

• 7+ years in senior operations and/or commercial leadership roles, ideally within fintech, SaaS, or tech-enabled services
• Proven ability to scale both operations and commercial teams across multiple regions
• Experience building revenue-driven strategies while maintaining operational and regulatory rigour
• Strong track record of leading sales, partnerships, or commercial negotiations in complex or regulated markets.
• Deep understanding of multi-jurisdictional operations (APAC, UK, and ideally US/EU)
• Cross-functional leadership and stakeholder management expertise, with the ability to align Product, Tech, and Customer teams around shared goals
• Commercially minded, data-driven, and relentlessly customer-focused
• Comfortable switching between strategic leadership and hands-on execution

Benefits:

• Competitive remuneration package
• Equity options
• Company pension scheme
• Enhanced parental pay & leave
• 25 days holiday + bank holidays
• A great new office in London Bridge
• Opportunity to be part of a friendly, engaged team
• Thriving collaborative and inclusive company culture (where you can have a real impact)

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