Responsibilities:

Become an expert in all Anthropic products Respond to user support cases with a variety of complexity, from questions for individuals to complex API debugging for large businesses Clearly and empathetically communicate with a wide range of user personas, context-switching between guiding executives in a high-touch model to assisting consumer users in a rapid pace Manage on-call tasks for high-urgency user issues with extreme ownership Prioritize critically and comfortably adapt to an ever-evolving product landscape Operate in ambiguity, making informed decisions even in never-before-seen situations Partner with engineers, teammates, and other internal stakeholders to diagnose and resolve user issues, both individually and at scale Suggest and drive improvements to increase user satisfaction through support processes as well as own initiatives that increase efficiency and drive down contact rates Uplevel our team's technical knowledge by scoping gaps, working with cross-functional partners to deeply understand relevant nuances, and building resources that grow with our products

You may be a good fit if you: Have experience in technical product support, including API debugging, preferably in a second tier, escalated, or priority support team Are familiar with APIs and technical SaaS products and can deeply understand technical docs with ease Have demonstrated an ability to thrive in fast-paced, reactive situations while meeting core support metrics targets (e.g. CSAT, SLA, etc.) Possess strong user empathy and are expert in the lifecycle of a support case; you can read between the lines of a user's question, put yourself in their shoes, and get at the heart of their needs for a speedy, satisfying resolution Have crisp but kind written communication skills and a deep care for the details Enjoy helping others learn about new features and complex concepts Experience troubleshooting SSO, SAML, and OAuth authentication flows Are persistent and curious; you delight in the hunt of tracking down a bug or issue, and are energized by fixing this for all similar users going forward Have experience contributing to the foundations of a support team – this is essential, highly valuable, but often unglamorous work Are proficient at working in a technical environment and are interested in Anthropic's products Possess a deep sense of ownership, and are excited to help us build our team!

Strong candidates may also have: Comfort with command line interfaces and basic scripting (Bash, Python, JavaScript) Understanding of LLM capabilities, practical applications, and current limitations Familiarity with enterprise networking concepts and IT infrastructure Familiarity with Git workflows and version control concepts SQL proficiency for querying logs and investigating issues Experience supporting government or public sector customers, including familiarity with compliance requirements and security frameworks Background in team lead roles or managing contract/vendor support teams

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Key Responsibilities:

• Work within a dynamic team of multidisciplinary engineers and specialists throughout the life of AUV design, integration, and test efforts
• Take on the principal responsibilities of the hands-on troubleshooting, repair, operation, and maintenance of AUVs in the field
• Lead day-to-day local operations for multiple AUV platforms, including conducting pre-mission testing, launch and recovery, vehicle tasking, and data analysis
• Deploy globally in support of at-sea AUV operations from a variety of support vessel types

Requirements:

• 5+ years experience operating robotic systems at-sea in a commercial or research offshore environment
• Ability to adapt quickly and learn in a fast-paced and dynamic work environment
• Experience with leading on deck operations utilizing ship based crane, a-frame, or dedicated AUV launch and recovery systems
• Experience with Linux and command line interfaces as well as software debugging
• Knowledge of electronics troubleshooting and basic use of test equipment
• Experience with Microsoft Excel
• Extremely organized and detail-oriented
• Demonstrated experience with subsea operational procedures and equipment
• Excellent communication and customer support skills
• Ability to lift up to 50 lbs
• Ability to be in office in Quincy, MA daily when not deployed
• Ability to deploy up to 50% of the time
• Eligible to obtain and maintain an active U.S. Top Secret security clearance

Preferred Qualifications:

• Experience with software development
• Experience integrating subsea acoustic sensors, underwater navigation, and communication systems
• Proficient in reading and understanding engineering drawings and specifications
• Knowledge of offshore HSE policies and best practices

Salary Range: $113,000-$149,000 USD

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As an Integration and Test Engineer (Mechanical), you will work within a dynamic team of multidisciplinary engineers and specialists throughout the life of AUV design, integration, and test efforts. Your responsibilities will include:

• Supporting design and integration of AUV mechanical subsystems and components, ensuring proper interfaces with electronic and software systems
• Developing, building and operating physical integration environments and test fixtures to support system maturity efforts
• Conducting root cause analysis for mechanical failures and implementing corrective actions
• Providing mechanical subject matter expertise to test operations for AUV platforms, including conducting pre-mission testing, vehicle tasking, and data analysis
• Writing, reviewing, and executing detailed test procedures to document the step-by-step execution of internal and customer-facing efforts to test and evaluate AUV subsystems, platforms, and new capabilities
• Supporting infield debug, repair, operation, and maintenance of AUVs
• May be in the field up to 20% of the time, supporting nearshore and offshore testing

We are looking for a highly motivated and experienced engineer who is passionate about delivering high-quality results and has a strong understanding of mechanical engineering principles and practices. If you have a genuine interest in working with multi-domain unmanned systems and have a proven track record of success in a similar role, we encourage you to apply.

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At Cloudflare, we are on a mission to help build a better Internet. We run one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies.

As a Technical Support Engineer, you will work directly with our customers and cross-functionally to solve a variety of technical issues. This is a position where you will learn the inner workings of Cloudflare's products and gain a deeper understanding of internet technologies.

Responsibilities

Do you love solving complex technical problems and interacting with people? Are you passionate about helping customers and are a standout colleague? Cloudflare is seeking a Technical Customer Support Engineer to join our team.

You will work directly with our customers and cross-functionally to solve a variety of technical issues. This is a position where you will learn the inner workings of Cloudflare's products and gain a deeper understanding of internet technologies.

Requirements

• Experience: 2+ years of experience in a Technical Support role, Web Developer Support, or a similar position, with a proven track record of resolving diverse technical issues or foundational experience gained through a relevant degree and projects, internships, or academic coursework that demonstrates strong technical aptitude and problem-solving skills.

• Community Engagement: Active participation in web development communities, with a demonstrated commitment to staying current with industry trends and sharing knowledge with peers.

• Internet Fundamentals: Fundamental understanding of how the Internet works (OSI Model), with knowledge of Cloudflare's products that impact Layers 3, 4, and 7.

• Technical Proficiency: Skilled in analyzing and troubleshooting DNS, SSL/TLS, HTTP, and optimizing website performance.

• Tooling Expertise: Proficient in command line interfaces and experienced with tools such as browser developer tools, cURL, Git/Wrangler/npm, Postman, TCPDump/Wireshark, SSH, OpenSSL, and similar utilities.

• Video Technology: Experienced with video encoding and streaming solutions, understanding the associated technical challenges.

• Scripting Skills: Competent in writing scripts in Bash, Python, JavaScript, or other scripting languages.

• Customer-Centric Communication: Comfortable communicating through various support channels, with a strong commitment to putting the customer first in every interaction.

Bonus

• You have a site actively using our platform

• You are familiar with any of the following Cloudflare products: Cloudflare Workers, Stream, Pages, R2

Availability And Schedule Requirements

• Flexibility to work varying work schedules including; Pacific time, holidays, weekends, more than 5 days in a row, or additional hours

• Ability to work on-site as needed out of one of our US based offices

What Makes Cloudflare Special?

We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.

Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released.

Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law.

We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.

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Responsibilities: Become an expert in all Anthropic products Respond to user support cases with a variety of complexity Clearly and empathetically communicate with a wide range of user personas Manage on-call tasks for high-urgency user issues Prioritize critically and comfortably adapt to an ever-evolving product landscape Operate in ambiguity, making informed decisions even in never-before-seen situations Partner with engineers, teammates, and other internal stakeholders to diagnose and resolve user issues Suggest and drive improvements to increase user satisfaction through support processes Uplevel our team's technical knowledge by scoping gaps, working with cross-functional partners, and building resources

You may be a good fit if you: Have experience in technical product support, including API debugging Are familiar with APIs and technical SaaS products Have demonstrated an ability to thrive in fast-paced, reactive situations Possess strong user empathy and are expert in the lifecycle of a support case Have crisp but kind written communication skills and a deep care for the details Enjoy helping others learn about new features and complex concepts Experience troubleshooting SSO, SAML, and OAuth authentication flows Are persistent and curious, and enjoy fixing bugs and issues Have experience contributing to the foundations of a support team Are proficient at working in a technical environment and are interested in Anthropic's products Possess a deep sense of ownership and are excited to help us build our team!

Strong candidates may also have: Comfort with command line interfaces and basic scripting Understanding of LLM capabilities, practical applications, and current limitations Familiarity with enterprise networking concepts and IT infrastructure Familiarity with Git workflows and version control concepts SQL proficiency for querying logs and investigating issues Experience supporting government or public sector customers, including familiarity with compliance requirements and security frameworks Background in team lead roles or managing contract/vendor support teams

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