Your key responsibilities will include:

Executing structural, dynamic, and environmental testing on spaceflight hardware Leading test campaigns including test plan creation, system activation, test operations, data review, and equipment design/fabrication Generating work instructions to direct and instruct technicians in the fabrication and integration of test articles and equipment Operating and troubleshooting data acquisition and control systems, wiring, and instrumentation, as well as TVAC chambers, thermal chambers, and electrodynamics shakers Automating repetitive test operations to improve efficiency and safety

Requirements:

2+ years of professional experience in a related engineering field Experience in an immersive interdisciplinary technical project (collegiate project teams or professional settings) Experience in hardware automation and software-hardware communication/integration High competence with, and fluid use of engineering first principles BS, MS or PhD in an engineering discipline Must be eligible to obtain / maintain US Security Clearance Must be able to perform physical efforts including standing for extended periods and lifting and carrying material or equipment up to 25 lbs unassisted

Preferred qualifications include knowledge of hazardous or pressurized systems, familiarity with instrumentation and control components, and proficiency in at least one coding language.

As a member of our team, you will have access to top-tier benefits, including comprehensive medical, dental, and vision plans, income protection, generous time off, and professional development opportunities. The salary range for this role is $113,000-$149,000 USD, with highly competitive equity grants included in the majority of full-time offers.

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Key responsibilities include:

• Leading and managing environmental lab projects, including quoting, planning, execution, data review, test failure analysis, and final reporting.
• Developing and implementing thorough qualification testing strategies for aerospace, military, and space hardware, ensuring compliance with program requirements.
• Serving as subject matter expert in dynamic and environmental testing.
• Overseeing and providing expert insight into the operation and troubleshooting of advanced data acquisition and control systems, wiring, and instrumentation.
• Directing the operation and maintenance of a wide range of environmental testing equipment, including shaker tables, thermal chambers, altitude chambers, and thermal vacuum chambers.
• Leading, mentoring, and managing a high-performing team of both hourly and salaried employees, fostering a collaborative and results-driven work environment.
• Conducting performance evaluations, setting clear objectives, and implementing strategies for continuous improvement in team productivity and technical capability.

Requirements include:

• 10+ years of experience in environmental testing, with a significant portion (5+ years) in a management or leadership role.
• Extensive practical experience and subject matter expertise in environmental test standards (MIL-STD-810, RTCA DO-160, SMC-S-016).
• Proven ability to operate, manage, and troubleshoot environmental testing equipment, including shaker tables, thermal chambers, altitude chambers, and thermal vacuum chambers.
• Expertise in various data acquisition systems and sensors (NI cDAQs, Accelerometers, thermocouples).
• BS, MS or PhD in an engineering discipline.
• Must be a U.S. Person due to required access to U.S. export controlled information or facilities.
• Must be able to perform physical efforts including standing for extended periods and lifting and carrying material or equipment up to 25 lbs unassisted.

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Your key responsibilities will include:

Executing structural, dynamic, and environmental testing on drones, missiles and spaceflight hardware Leading test campaigns including test plan creation, system activation, test operations, data review, and equipment design/fabrication Generating work instructions to direct and instruct technicians in the fabrication and integration of test articles and equipment Operating and troubleshooting data acquisition and control systems, wiring, and instrumentation, as well as thermal chambers, electrodynamics shakers, and fluid power systems Automating repetitive test operations to improve efficiency and safety

To be successful in this role, you will need to have a strong background in engineering, with experience in hardware automation and software-hardware communication/integration. You will also need to be highly competent with, and fluid use of, engineering first principles. A Bachelor's degree in an engineering discipline is required, with a Master's or Ph.D. being preferred.

In addition to your technical skills, you will need to be able to communicate effectively with design engineers, technicians, and other stakeholders to ensure that test campaigns are completed on time and within budget. You will also need to be able to work in a fast-paced environment and adapt to changing priorities and deadlines.

If you are a motivated and experienced engineer who is looking for a challenging and rewarding role, we encourage you to apply for this position.

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Location

São Paulo

Employment Type

Full time

Department

About the Team

OpenAI’s AI Success Engineer team partners with the world’s most ambitious organisations to translate cutting-edge AI into real business value. We guide customers from first deployment through scaled enterprise adoption. Our work spans technical integration and enablement, workflow transformation, and sustained program and product delivery.

Our customers range from fast-growing digital natives to the largest global enterprises, government agencies, and educational institutions. Every engagement is an opportunity to shape how AI changes work, productivity, and innovation. This role sits at the centre of that mission.

About the Role

The AI Success Engineer role is the primary post-sales point of contact for OpenAI’s most important customers. You are responsible for driving account health and adoption, ensuring technical readiness, identifying new use cases, and delivering measurable value to our customers with OpenAI’s ambitiously growing platform.

This role blends technical depth, program management, customer advisory, and product influence. You will partner deeply with customer teams, map workflows, lead configuration, oversee deployment plans, and guide customers toward high-impact use cases that showcase the full value of our platform.

You will work closely with Sales, Solutions Architecture, Product, and Research to ensure the customer experience is connected and successful across every touchpoint. Success in this role means accelerating adoption, increasing customer activation depth, guiding strategic use cases that get to production, and helping customers demonstrate tangible business impact.

This role is based in São Paulo (office 3x a week) and we provide relocation support to new employees.

In this role, you will:

• Lead the technical relationship for post-sale customers and act as their trusted advisor on deployment, adoption, and value realisation.

• Own account health, adoption velocity, and ongoing technical deployment and success across your portfolio.

• Be an expert in all of OpenAI products across our API and agentic platform, Codex, ChatGPT Enterprise, and more and conduct technical enablement and configuration sessions across them.

• Identify and validate use cases by embedding with customer teams to understand workflows and pain points.

• Lead account-level coordination across multiple work streams, including new product activation, change management, and customer rollout and deployment planning.

• Build strong relationships with executive sponsors and technical stakeholders and help align business goals with OpenAI capabilities.

• Translate customer objectives into an actionable adoption roadmap with clear sequencing, milestones, and KPIs.

• Partner with Solutions Architecture, Product, Engineering and Research by surfacing customer feedback, field patterns, and technical blockers and act as a cross-functional navigator who keeps teams aligned, informed, and moving toward customer outcomes.

• Guide value realisation and measure impact through baselines, KPI definition, and post-deployment reporting.

• Facilitate workshops on use case design, adoption best practices, champion building, and internal enablement.

• Help drive expansions by identifying high-leverage opportunities where OpenAI’s platform can power new workflows or lines of business.

• Serve as the technical advisor for existing customer implementations by guiding and optimising account setup, configuration, etc.

You’ll thrive in this role if you:

• 8+ years of experience in technical customer-facing roles such as technical account management, technical GenAI consulting or deployment roles, solutions architecture, technical delivery leadership, customer architecture or engineering, or other deep technical enterprise adoption work.

• Deep, hands-on knowledge of OpenAI product capabilities, APIs, SDKs, connectors, and common integration patterns and able to explain model behaviour, limitations, technical trade-offs, embeddings, retrieval augmentation, and approaches to fine-tuning or custom model usage.

• Understanding and familiarity with coding languages like Python or JavaScript, and comfort with REST APIs, SDKs, automation, CI/CD, containers, and cloud platforms.

• Can translate technical concepts into clear business language and help customers understand the strategic impact of AI technologies.

• Can show a strong record of driving technical deployments with hands-on on customer work and owning impactful adoption and value for large enterprise customers with complex environments and multiple stakeholders.

• Are comfortable embedding with customers to map workflows, identify requirements, and diagnose adoption challenges.

• Have excellent project and program management instincts and can lead multi-work stream initiatives with clarity and structure.

• Enjoy being a thought partner for C-level stakeholders while also diving deep with technical teams.

• Operate with high ownership and can manage fast decision-making, context switching, and dynamic customer needs.

• Have a strong record of driving technical deployments with hands-on on customer work and owning impactful adoption and value for large enterprise customers with complex environments and multiple stakeholders.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of human endeavour.

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