From the initial call to the final interaction, you'll have the opportunity to dazzle and support our clients every step of the way, making a lasting impact with each connection.

As a Solutions Architect, you will act as a subject matter expert, provide consulting and guidance on technical solutions, and ultimately deliver a world-class experience to our customers.

This position reports to our Manager, Solution Architect. Must be able to work US hours.

Key Responsibilities

• Design and configure contact center call flows, ensuring seamless integrations with business systems and accurate reporting data.
• Collaborate with clients to understand their operational needs and tailor Dialpad solutions to optimize call handling, automation, and analytics.
• Provision and configure desk phones, providing best practices and recommendations for an efficient setup.
• Lead deployment efforts, overseeing call flow design, integrations, and system configurations to align with business objectives.
• Troubleshoot issues and help identify and report bugs during deployments, ensuring a smooth transition and minimizing disruptions for end users.
• Analyze and refine workflows, proactively identifying areas for improvement to enhance efficiency and performance.
• Perform risk analysis and change management, ensuring project success and on-time delivery.
• Conduct video conferencing sessions to provide expert insights, guide clients through implementation, and ensure the adoption of best practices.

Requirements

• Excellent grasp of various modern cloud communications platforms, such as Google G-Suite and Office 365.
• Experience with Business VoIP Telephony Services (On-Premise or SaaS).
• Understanding and experience with: VoIP CODECs and technologies (G.711, G.729, G.722, OPUS, H.264, VP8, VP9, WebRTC, H.323, SIP, Network Analyzers).
• Network Infrastructure (Firewalls, Routers, Switches & Wireless); WAN Technologies (MPLS, VPLS & SD-WAN).
• Data Center Technologies (Public & Private Clouds).
• Software components involved in enterprise service delivery (web servers, application servers, databases, web services, mainframes, network-attached storage, and other related technologies).
• Proven track record in implementing CCaaS (Contact Center as a Service) and UCaaS (Unified Communications as a Service) solutions.
• Engineering Services: Expertise in specialized technical and functional areas, including software engineering, programming languages, system integrations, and database management.

Why Join Dialpad

• Work at the center of the AI transformation in business communications.
• Build and ship agentic AI products that are redefining how companies operate.
• Join a team where AI amplifies every employee’s impact.
• Competitive salary, comprehensive benefits, and real opportunities for growth.

We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential.

Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.

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Liquid Violet is a voice casting and recording studio based in the heart of Covent Garden. Part of the Keywords Studios group, we opened this state-of-the-art facility in 2018, and we produce original dialogue for AAA games, and animated series, as well as facial performance capture, UK English dubbing, audio drama, and ADR.

About the role

We have a new and exciting opportunity for a Transfer Operator to join the Liquid Violet team on a 12-month fixed term contract, with the potential to extend. The successful applicant will work to deliver optimum technical efficiency, enabling the company to deliver a competitive, agile and flexible response to the developing needs of our clients.

Responsibilities

• Deliver optimum technical efficiency to support the company's clients.
• Work with producers, sound engineers, and editors to prepare and deliver key assets.
• Set up projects and prepare audio and video material.
• Update assets to ensure everyone is working with the latest material.
• Final deliveries to clients.
• Handle large file volumes and deliver accurately under time pressure.
• Work independently with minimal supervision.

Requirements

• ProTools, VoiceQ, Adobe Audition, Premiere, Reaper, media encoder or other DAWs.
• Exceptional organisation and communication skills.
• Similar experience in a technical role within a recording studio or post-production environment or a relevant degree/college qualification with practical elements.
• Experience with handling large file volumes and delivering accurately under time pressure.
• Be adaptable and respond quickly to last minute, shifting deadlines.
• Good knowledge of surround sound formats (Dolby Atmos), video codecs, sample rates and file formats is an advantage.
• A solid knowledge of Excel and Word is essential.
• QC experience would be a bonus.

Benefits

• Annual Bonus – be rewarded for great work!
• Group Income Protection and Group Life Assurance
• Private Medical Insurance
• Employee Assistance Program (EAP)
• Enhanced Employer Pension Contributions
• 25 days annual leave + UK Bank Holidays (pro-rated)
• Cycle Scheme
• Tech Scheme
• Electric Car Scheme

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Anthropic's mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.

You may be a good fit if you:

• Have hands-on experience with training audio models, whether that's conversational speech-to-speech, speech translation, speech recognition, text-to-speech, diarization, codecs, or generative audio models
• Genuinely enjoy both research and engineering work, and you'd describe your ideal split as roughly 50/50 rather than heavily weighted toward one or the other
• Are comfortable working across abstraction levels, from signal processing fundamentals to large-scale model training and inference optimization
• Have deep expertise with JAX, PyTorch, or large-scale distributed training, and can debug performance issues across the full stack
• Thrive in fast-moving environments where the most important problem might shift as we learn more about what works
• Communicate clearly and collaborate effectively; audio touches many parts of our systems, so you'll work closely with teams across the company
• Are passionate about building conversational AI that feels natural, steerable, and safe
• Care about the societal impacts of voice AI and want to help shape how these systems are developed responsibly

Strong candidates may also have experience with:

• Large language model pretraining and finetuning
• Training diffusion models for image and audio generation
• Reinforcement learning for large language models and diffusion models
• End-to-end system optimization, from performance benchmarking to kernel optimization
• GPUs, Kubernetes, PyTorch, or distributed training infrastructure

Representative projects:

• Training state-of-the art neural audio codecs for 48 kHz stereo audio
• Developing novel algorithms for diffusion pretraining and reinforcement learning
• Scaling audio datasets to millions of hours of high quality audio
• Creating robust evaluation methodologies for hard-to-measure qualities such as naturalness or expressiveness
• Studying training dynamics of mixed audio-text language models
• Optimizing latency and inference throughput for deployed streaming audio systems

Logistics

Education requirements: We require at least a Bachelor's degree in a related field or equivalent experience. Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.

Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.

We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work.

Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit anthropic.com/careers directly for confirmed position openings.

How we're different

We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI systems that benefit society.

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