Staff/ Principal Product Designer · Intercom

Sat, 25 Apr 2026 21:00:15 GMT
Design

Intercom · Berlin, Germany; Dublin, Ireland; London, England · hybrid

We are one of the most design-driven and AI-first technology companies. Fin, our AI Agent is the best performing, most widely adopted, and highest grossing AI service agent on the market. We are shaping the future of how businesses communicate with their customers through AI and humans. Our product is used by millions, and our design team plays a critical role in making it world-class.

Why you should join Intercom today:

AI is transforming everything,fast. We’re at the forefront, shaping the AI Agent category and redefining customer service with Fin. Soon, Fin will handle the vast majority of customer interactions, setting a new standard for support. This shift isn’t just changing what we build,it’s changing how we work.

Our team is constantly evolving, integrating AI into design, development, and go-to-market strategies. At Intercom, design is in our DNA. With 60+ designers across R&D and Brand and two co-founders from design, you’ll never have to fight for your place at the table. Here, designers lead from the start, shaping products that millions of people interact with daily.

If you want to work on cutting-edge AI experiences that push the boundaries of product design, there’s no better place to be.

In a world where it’s easier and easier to get software off the ground and to 75% built, it’s the last 25% that really matters.

We need deep craft specialists,people who will raise the quality bar, bring a spark of creativity, drive best-in-class interaction and visual design, and push execution excellence across our most strategic product areas. This is not a strategy-only or people-management role. We need a maker, a doer, a leader in craft.

Must Have Experience:

Has shipped complex, high-quality software products.

Designs for multiple surfaces,desktop, mobile, chat interfaces, AI first and emerging experiences.

Balances speed and detail,knows when to move fast and when to obsess over the last 1%.

Thinks end-to-end,from big-picture systems thinking to the smallest interaction detail.

Understands engineering and can build prototypes to communicate ideas (Framer, Loveable, Windsurf, Vercel, Figma, code etc...).

Has taste. You know what great design looks and feels like, and you push to get there.

Can tell a compelling story,articulating your decisions with clarity and conviction.

Operates with agency, ownership, and autonomy,doesn’t wait to be told what to do.

Day-to-Day Responsibilities:

Owning end-to-end design for high-impact product areas from concept to execution.

Defining new interaction patterns and design paradigms for Fin, our automation, and AI-powered tools.

Sketching, prototyping, and testing ideas at different fidelities to validate decisions.

Working closely with engineers and PMs to define problems, move quickly, and deliver high-quality solutions.

Maintaining high standards of craft while balancing speed and execution.

Contributing to design culture,mentoring others, pushing for greatness in a team, refining processes, and sharing knowledge inside and outside Intercom.

What Success Looks Like:

You’ll know you’re successful if:

1. You’ve raised the design bar. Your work is referenced as an example of exceptional craft and taste.

1. You’ve shipped product with major business impact. The areas you own are visibly better because of you.

1. You operate autonomously. You don’t need direction,you see what needs to be done and do it.

1. Engineers love working with you. Your designs are considered, clear, and easy to implement.

1. Your peers trust your judgment. When you push for quality, people listen.