At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies.

As a Software Engineer- Resiliency, you will be part of a team responsible for developing and maintaining the systems that manage Cloudflare’s infrastructure at scale. You will work on expanding and evolving the suite of automations that allow our Infrastructure Operations partners to provision, expand, repair, and decommission our rapidly growing fleet of servers.

Your work will contribute to an increasingly autonomous system that reduces manual effort and supports Cloudflare’s growth. You will play a key role in the development of the infrastructure that powers Cloudflare’s scale. You will collaborate with the team to understand business needs and develop technical solutions.

The "AI-First" Mandate:

In this role, AI is a tool for strategic mastery. You will be expected to integrate AI into your workflow,utilizing LLMs and predictive analytics to synthesize partner intelligence, monitor regulatory shifts, and automate regional reporting. This allows you to maintain high-level diplomacy while scaling your impact across the broader APAC and EMEA regions.

Examples of desirable skills, knowledge and experience.

• At least 4+ years of hands-on software development experience on meaningfully complex systems.
• Excellent proficiency in one of Python, Go, or Rust, with deep understanding of the language and its best practices.
• Experience working with Linux systems
• Basic networking knowledge, like VLAN, Routing, DNS, etc
• Experience building both backend systems and frontend widgets.
• Ability to contribute to planning, development, and execution to meet commitments and deliver with predictability.
• Experience implementing tools, processes, internal instrumentation, and methodologies.
• Comfortable working on projects with tight deadlines and short release cycles.
• Experience with DCIM, CMDB, IPAM, and other Data Center and Asset Lifecycle Management tools is a plus
• Excellent verbal and written English language skills.

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

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At Cloudflare, we're on a mission to help build a better Internet. Today, the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies.

We protect and accelerate any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks.

As a Software Engineer- Resiliency, you will be part of a team responsible for developing and maintaining the systems that manage Cloudflare's infrastructure at scale. You will work on expanding and evolving the suite of automations that allow our Infrastructure Operations partners to provision, expand, repair, and decommission our rapidly growing fleet of servers.

Responsibilities

• Develop and maintain the systems that manage Cloudflare's infrastructure at scale
• Expand and evolve the suite of automations that allow our Infrastructure Operations partners to provision, expand, repair, and decommission our rapidly growing fleet of servers
• Work closely with the team to understand business needs and develop technical solutions
• Thrive in a fast-paced iterative engineering environment and work closely with internal customers to understand their requirements

The 'AI-First' Mandate

In this role, AI is a tool for strategic mastery. You will be expected to integrate AI into your workflow,utilizing LLMs and predictive analytics to synthesize partner intelligence, monitor regulatory shifts, and automate regional reporting. This allows you to maintain high-level diplomacy while scaling your impact across the broader APAC and EMEA regions.

Requirements

• At least 5+ years of hands-on software development experience on meaningfully complex systems
• Excellent proficiency in one of Python, Go, or Rust, with deep understanding of the language and its best practices
• Experience working with Linux systems
• Basic networking knowledge, like VLAN, Routing, DNS, etc
• Experience building both backend systems and frontend widgets
• Ability to contribute to planning, development, and execution to meet commitments and deliver with predictability
• Experience implementing tools, processes, internal instrumentation, and methodologies
• Comfortable working on projects with tight deadlines and short release cycles
• Experience with DCIM, CMDB, IPAM, and other Data Center and Asset Lifecycle Management tools is a plus
• Excellent verbal and written English language skills

What Makes Cloudflare Special?

We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.

Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released.

Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law.

We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

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Key Responsibilities:

ServiceNow Development & Customization

• Design, develop, and enhance ServiceNow applications and modules.
• Hands-on development across ITSM, ITOM, CMDB, and Service Catalog.
• Build and maintain Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, and ACLs (Access Controls).

Workflows & Portal Development

• Build workflows using Flow Designer and Workflow Editor.
• Configure and enhance Service Portal / Employee Center.

Integrations & Platform Support

• Implement integrations using REST, SOAP, MID Server, and IntegrationHub.
• Perform unit testing, defect fixing, and code optimization.
• Support platform upgrades, feature enhancements, and L3 production issues.

Governance & Best Practices

• Follow ServiceNow coding standards, platform best practices, and security guidelines.
• Collaborate closely with architects and product owners to ensure scalable and maintainable solutions.

Requirements

• Experience: 5 years to 12 years
• Strong hands-on experience with ServiceNow development.
• Proficiency in JavaScript, Glide APIs, and ServiceNow scripting.
• Solid understanding of ITSM processes (Incident, Problem, Change, Request).
• Experience with CMDB, Discovery, and Service Mapping.
• Experience integrating ServiceNow using REST/SOAP.
• Working knowledge of Agile/Scrum methodologies.
• Experience in GRC

Benefits

• Competitive compensation and benefits package:

1. Competitive salary and performance-based bonuses
2. Comprehensive benefits package
3. Career development and training opportunities
4. Flexible work arrangements (remote and/or office-based)
5. Dynamic and inclusive work culture within a globally renowned group
6. Private Health Insurance
7. Pension Plan
8. Paid Time Off
9. Training & Development

Note: Benefits differ based on employee level.

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The successful candidate will design, develop, and enhance ServiceNow applications and modules, including ITSM, ITOM, CMDB, and Service Catalog. They will also build and maintain business rules, client scripts, script includes, UI policies, UI actions, and ACLs. Additionally, they will build workflows using Flow Designer and Workflow Editor, configure and enhance Service Portal/Employee Center, implement integrations using REST, SOAP, MID Server, and IntegrationHub, and perform unit testing, defect fixing, and code optimization.

The ideal candidate will have strong hands-on experience with ServiceNow development, proficiency in JavaScript, Glide APIs, and ServiceNow scripting, solid understanding of ITSM processes (Incident, Problem, Change, Request), experience with CMDB, Discovery, and Service Mapping, experience integrating ServiceNow using REST/SOAP, and working knowledge of Agile/Scrum methodologies.

In addition to the technical requirements, the successful candidate will be a good communicator, able to collaborate effectively with cross-functional teams, and have a customer-focused approach.

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Key Responsibilities:

ServiceNow Development & Customization

Design, develop, and enhance ServiceNow applications and modules.

Hands-on development across ITSM, ITOM, CMDB, and Service Catalog.

Build and maintain:

Business Rules

Client Scripts

Script Includes

UI Policies

UI Actions

ACLs (Access Controls)

Workflows & Portal Development

Build workflows using Flow Designer and Workflow Editor.

Configure and enhance Service Portal / Employee Center.

Integrations & Platform Support

Implement integrations using REST, SOAP, MID Server, and IntegrationHub.

Perform unit testing, defect fixing, and code optimization.

Support platform upgrades, feature enhancements, and L3 production issues.

Governance & Best Practices

Follow ServiceNow coding standards, platform best practices, and security guidelines.

Collaborate closely with architects and product owners to ensure scalable and maintainable solutions.

Requirements

Required Experience:

Experience: 5 years to 12 years

Strong hands-on experience with ServiceNow development.

Proficiency in JavaScript, Glide APIs, and ServiceNow scripting.

Solid understanding of ITSM processes (Incident, Problem, Change, Request).

Experience with CMDB, Discovery, and Service Mapping.

Experience integrating ServiceNow using REST/SOAP.

Working knowledge of Agile/Scrum methodologies.

Experience in GRC

Preferred Qualifications:

ServiceNow certifications such as CSA (Certified System Administrator) and CAD (Certified Application Developer).

Experience working in GCC or global delivery models.

Exposure to Service Portal / Employee Center development.

Good understanding of the Insurance domain.

Benefits

Competitive compensation and benefits package:

1. Competitive salary and performance-based bonuses

1. Comprehensive benefits package

1. Career development and training opportunities

1. Flexible work arrangements (remote and/or office-based)

1. Dynamic and inclusive work culture within a globally renowned group

1. Private Health Insurance

1. Pension Plan

1. Paid Time Off

1. Training & Development

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