Manager Customer Architecture - EMEA Central · Elastic

Sat, 18 Apr 2026 15:49:34 GMT
Engineering

Elastic · Germany · remote

We are actively seeking a Manager for our Customer Architects (CA) in EMEA Central with demonstrable experience in leading successful teams. You will have an understanding of technology and hands-on experience in key IT domains, notably Observability, Cybersecurity, and Enterprise Search. This key role involves not only driving the consumption of our Elastic solutions by aligning them with customer business objectives but also onboarding customers, securing adoption, and facilitating expansion.

Key responsibilities include:

Leading and growing a team of CA's in EMEA Central region.

Owning a full portfolio of Enterprise customers, you will be responsible for Renewal Rates, Customer Consumption, and a measure of Expansion.

Leading and guiding the entire post-sales customer lifecycle, including onboarding, ongoing initiatives, and renewal phases.

Strategizing with the direct sales organization on account planning, growth, and renewals.

Acting as an escalation point for renewals strategy, critical account issues, and ongoing account planning.

Accurately forecasting renewals and upsells.

Providing leadership and vision to Global Leadership Team, spearheading a number of strategic initiatives.

To be successful in this role, you will bring dynamic leadership skills, demonstrable experience leading and growing Customer Success teams, and a track record of developing close relationships with sales and other related organizations.