As a Senior Software Engineer, you will own significant features end-to-end, tackle technical hurdles, and enrich the team through your engineering experience, including mentorship of junior engineers.

You will guide projects with multiple engineers collaborating to deliver major features. You will work jointly in a cross-functional team, including working closely with Product Managers to advocate for technical initiatives for the team.

This position reports to our Engineering Manager, who is based in London, and is looking for someone to join the team in our London office.

Please note, this is a hybrid position with an expectation to be in the office 2-3 times per week.

Responsibilities:

• Develop and maintain Dialpad's web & desktop applications using modern technologies.

• Write clear and complete architectural design documents that other team members can easily understand.

• Provide estimates on technical resources and requirements necessary to plan and begin projects.

• Develop and maintain the WFM web application and services using modern technologies.

• Write clean, modular, and maintainable code using best practices along with unit tests.

• Participate in code reviews to ensure code quality, maintainability, and scalability.

• Ensure that features are shipped on time and with the highest quality.

• Take on-call activities to support and resolve issues arising from QA and customers.

• Be responsible for deploying new releases on a weekly release cadence.

• Collaborate with cross-functional teams to build and use standard components and practices across Dialpad products.

• Mentor junior engineers and help them grow their skills and expertise.

Requirements:

• 8+ years of experience in software engineering.

• Strong experience with Python/TypeScript or other languages, Vue/React, Node.js, HTML, CSS, JavaScript, GraphQL, and cloud infrastructures [Google Cloud Platform is a plus].

• Experience with performance and optimization problems and a demonstrated ability to both diagnose and prevent them.

• Experience with databases, SQL/NoSQL.

• Experience with building reusable and modular components, both frontend and backend.

• Experience with mentoring junior engineers and helping them grow their skills.

• Experience with highly agile and iterative development processes.

• Strong debugging and troubleshooting skills.

• Strong communication and collaboration skills.

Why Join Dialpad:

• Work at the center of the AI transformation in business communications.

• Build and ship agentic AI products that are redefining how companies operate.

• Join a team where AI amplifies every employee’s impact.

• Competitive salary, comprehensive benefits, and real opportunities for growth.

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This position is needed to add to our Voice Connectivity Trust team to enable Twilio to better support our customers using Voice in their solutions.

As a Software Engineer on this team, you will participate in all phases of the software development life cycle, including requirements gathering with Product Managers, technical design, estimations, sprint planning, coding, testing, deployments, and on-call support.

In this role, you'll:

• Design and implement real-time services with high throughput and low latency requirements, verify, deploy, and operationalize them

• Work closely with stakeholders to understand customer needs and devise and deliver simple, robust, and scalable solutions

• Be comfortable expressing thoughts and ideas as detailed prose and use it as an effective means to collaborate with leads, architects, and cross-functional teams

• Embrace the challenge of scaling a complex distributed platform with points of presence globally, each one concerned with high availability, high reliability, high throughput, low latency, and media fidelity

• Figure out novel ways of solving customer problems for the Voice channel

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply.

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Your mission is to empower our software engineering team with seamless workflows while securing our production environments.

Responsibilities:

• Build, monitor, and enhance CI/CD pipelines to streamline development workflows and accelerate deployments.
• Design, operate, and maintain scalable, reliable, and secure multi-cloud infrastructures.
• Identify areas for improvement and create innovative solutions that enable high developer velocity.

Team Collaboration & Advocacy:

• Standardize DevOps practices to ensure consistency across all engineering teams.
• Establish measurable KPIs for security performance, reliability, and compliance adherence.
• Partner with development and operations teams to embed security into daily workflows.
• Lead training initiatives to upskill teams on secure coding, threat modeling, and incident response.
• Champion a security-first mindset, driving cultural adoption of DevSecOps principles across the organization.

About you:

• 5+ years of successful experience in a similar role (DevOps, Developer Experience, Platform Engineer, Internal tooling engineer, SRE...).
• Strong proficiency in scripting languages (Go, Python...) and software development best practices.
• Developer experience engineering: developer workflow optimization, tooling, and automation for productivity, real-time developer support, and escalation paths.
• Site Reliability Engineering: CI/CD, containerization, orchestration, infra-as-code, monitoring, logging, alerting, observability...
• Exposure to multi-cloud infrastructures (AWS / GCP / Azure or On-Prem).
• Security Tools & Approaches: OWASP, SAST, DAST, SCA, vulnerability scanners.
• Proven problem-solving and communication skills , ability to contextualize, gauge risks, and get buy-in for high-stakes and impactful solutions.
• Ownership, high agency, and desire to improve things for others.
• Autonomy, self-drive, and ability to work well in a fast-paced startup environment.
• Low ego and team spirit mindset.

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Your mission is to empower our software engineering team with seamless workflows while securing our production environments.

Responsibilities:

• Build, monitor, and enhance CI/CD pipelines to streamline development workflows and accelerate deployments.
• Design, operate and maintain scalable, reliable and secure multi-cloud infrastructures
• Identify areas for improvement and create innovative solutions that enable high developer velocity

Team Collaboration & Advocacy:

• Standardize DevOps practices to ensure consistency across all engineering teams.
• Establish measurable KPIs for security performance, reliability, and compliance adherence.
• Partner with development and operations teams to embed security into daily workflows.
• Lead training initiatives to upskill teams on secure coding, threat modeling, and incident response.
• Champion a security-first mindset, driving cultural adoption of DevSecOps principles across the organization.

About you:

• 5+ years of successful experience in a similar role (DevOps, Developer Experience, Platform Engineer, Internal tooling engineer, SRE...)
• Strong proficiency in scripting languages (Go, Python...) and software development best practices.
• Developer experience engineering: developer workflow optimization, tooling and automation for productivity, real-time developer support and escalation paths
• Site Reliability Engineering: CI/CD, containerization, orchestration, infra-as-code, monitoring, logging, alerting, observability...
• Exposure to multi-cloud infrastructures (AWS / GCP / Azure or On-Prem)
• Security Tools & Approaches: OWASP, SAST, DAST, SCA, vulnerability scanners

Proven problem-solving and communication skills — ability to contextualizing, gauging risks and getting buy-in for high stakes and impactful solutions.

Ownership, high agency and desire to improve things for others.

Autonomy, self-drive and ability to work well in a fast-paced startup environment.

Low ego and team spirit mindset.

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