As an Enterprise Account Executive, you'll be responsible for developing and executing against a comprehensive account/territory plan as well as driving sales in a defined territory and/or account list to achieve revenue targets. The person in this role will also assist in creating and articulating compelling value propositions for Cloudflare services.

Additional responsibilities will include:

• Manage contract negotiations.
• Maintain a robust sales pipeline.
• Develop long-term strategic relationships with key accounts.
• Prospecting into target accounts to generate new sales opportunities.
• Aligning with channel partners on go-to-market strategy.

The ideal candidate will have a Bachelor's degree and at least 6 years of experience selling technology solutions in a B2B model, with 3+ years of experience selling to large enterprise accounts. They should also have experience managing longer, complex sales cycles and supporting and building relationships in Colombia.

Desirable skills, knowledge, and experience include:

• Basic understanding of computer networking and "how the internet works".
• Aptitude for learning technical concepts/terms.
• Strong interpersonal communication (verbal and written) and organizational skills.
• Bilingual in Spanish and English.
• Self-motivated; entrepreneurial spirit.
• Comfortable working in a fast-paced dynamic environment.

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At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies.

We protect and accelerate any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks.

What you'll do as a Solutions Engineer, Strategic Accounts

The Solution Engineering organization is responsible for the technical sale of the Cloudflare solution portfolio, ensuring maximal business value, fit-for-purpose solution design and adoption roadmap for our customers. Reporting to the Senior Solution Engineering Manager, the Strategic Accounts Solutions Engineer is a Senior level role.

You are a customer-facing technologist within the Cloudflare Solutions Engineering team. You have strong experience in large account pre-sales management as well as excellent verbal and written communications skills suited for executive-level engagement. You are comfortable speaking about the Cloudflare vision and mission with C-level customer executives.

Your role will be to build passionate champions within the technology ranks at your accounts, drive sales for identified opportunities, and leverage your relationships with these technical champions to build a revenue pipeline where no opportunities yet exist.

You will work within a high-profile pursuit team dedicated to certain strategic accounts, working closely with the strategic account executives attached to these accounts.

Specifically, we are looking for you to:

Build and maintain long-term technical relationships with the technical buyers (executives, managers, and individual contributors) at your assigned accounts, becoming a trusted advisor to those stakeholders.

Deeply understand the business-critical issues that your accounts are facing, and provide meaningful solution designs to facilitate technical validation of Cloudflare as a part of the customer’s infrastructure, including the coordination of Cloudflare colleagues throughout the sales and procurement cycle.

Identify and drive technical conversations in every possible line of business within the accounts, engaging key technical buyers with the purpose of uncovering new areas of potential revenue & showing value to all possible parts of your accounts.

Empower customers in their security and network transformation journeys, helping them to define strategies and architect necessary security controls aligned with Cloudflare product suites.

Be the voice of the customer internally at Cloudflare, engaging with and influencing Cloudflare’s Product and Engineering teams to meet your customers’ needs.

Represent and evangelize Cloudflare externally at Developer, Community, Technology, Cybersecurity, and other industry events with thought leadership and expertise.

Examples of desirable skills, knowledge, and experience:

Polished communication and executive presentation skills with the ability to drive a discussion with a broad range of stakeholders (from the web developer to the CISO).

Relationship building: a proven track record of building deep technical relationships with engineers and senior executives in large and strategic accounts.

Experience managing various stakeholder relationships to build consensus on security solutions/projects.

Experience managing technical sales within large accounts.

Developing champion-style relationships

Driving technical wins

Assisting with technical validation

A deep understanding of core industry components of Cloudflare solutions (and a desire to learn more):

Internet security technologies including DDoS and DDoS mitigation, Firewalls, TLS, VPN, DLP

Networking technologies including TCP, UDP, DNS, IPv4 + IPv6, BGP routing, GRE, SD-WAN, MPLS, Global Traffic Management

HTTP technologies including reverse proxy (e.g., WAF and CDN), forward proxy (secure web gateway), serverless application development

Zero-trust network access (ZTNA & SASE) concepts including identity management and authentication

Cloud computing technologies such as AWS, GCP, Azure, and others

Some scripting or programming experience with one or more of JavaScript, Python, Golang, BASH

Understanding of, or experience with, regulatory requirements such as FedRAMP, GDPR, PCI DSS, HIPAA, SOC-2, ISO/IEC

Compensation

Compensation may be adjusted depending on work location. This role is eligible to earn incentive compensation under Cloudflare’s Sales Compensation Plan. The estimated annual salary range includes the on-target incentive compensation that may be attained in this role under the Sales Compensation Plan.

Equity

This role is eligible to participate in Cloudflare’s equity plan.

Benefits

Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future, and make life a little easier and fun!

The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.

Health & Welfare Benefits

Medical/Rx Insurance

Dental Insurance

Vision Insurance

Flexible Spending Accounts

Commuter Spending Accounts

Fertility & Family Forming Benefits

On-demand mental health support and Employee Assistance Program

Global Travel Medical Insurance

Financial Benefits

Short and Long Term Disability Insurance

Life & Accident Insurance

401(k) Retirement Savings Plan

Employee Stock Participation Plan

Time Off

Flexible paid time off covering vacation and sick leave

Leave programs, including parental, pregnancy health, medical, and bereavement leave

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo

Since 2014, we’ve equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers,at no cost.

Athenian Project

In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we’ve provided services to more than 425 local government election websites in

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We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up.

As a Senior Solutions Architect, you will work closely with every team at Cloudflare, from Sales and Product, through to Engineering and Customer Support. Your goal of customer success should drive you through the entire organization as you seek out and create scalable solutions for your customer's needs.

Key responsibilities include:

• Building and maintaining the long-term technical relationship of key accounts, ensuring the successful design, proof, and adoption of Cloudflare as a part of the customers' critical infrastructure.
• Identifying and driving strategic conversations with key stakeholders with the purpose of increasing our reputation and authority within the business, and further establishing our footprint within the customers' landscape.
• Being the voice of the customer, engaging and influencing Product Management and Product Roadmap to serve their needs.
• Demonstrating your expertise of Cloudflare within your field through the creation of professional content, including white papers, reference architectures, blog posts.
• Representing and evangelizing Cloudflare externally at Developer, Community, Technology, Cybersecurity, and Industry-focused events with thought leadership and expertise.

Desirable skills, knowledge, and experience include:

• 7+ years of experience in a similar role or experience in a technical leadership role.
• Previous experience as a solution architect, consultant, or technical marketing engineer building, architecting, or deploying security solutions.
• Good understanding of AI, security challenges, and its applicability to today's enterprise landscape.
• Proven track record using it to help drive revenue.
• Strong knowledge of Security Architecture, Design, and Operations.
• Working knowledge of the broader threat landscape and the ability to distill technology trends, and explain complex behaviors in simple terms.
• Proven experience working with customers and partners in successful design and deployment of solutions.
• Ability to juggle and successfully drive projects with customers, prospects, and partners.
• Experience with cloud computing solutions implementations including Microsoft 365, Azure, Google, AWS.
• Experience with Application, Security, Performance, and Reliability products such as WAF, Bot Management, DDOS, Firewall, DNS, and CDN.
• Knowledge of competitive market around CDN providers, Web application Firewall, Remote access solutions, Next-generation Firewalls, DDOS mitigations solutions, SD-WAN solutions, Secure Gateway solutions, SSE/SASE.
• Proven hands-on experience with information security solutions such as Web Proxy, NGFW, Security Gateways, SIEMs, SAML/SSO, DLP, Data security, and protection technologies such as HSM, Tokenization & encryption gateways.
• Experience working with Identity Providers such as Entra AD, Okta, Ping, OneLogin, etc.
• Knowledge of web application programming XML, REST/SOAP APIs, REST, JSON,
• Experience in cloud computing-based services architecture, technical design, and implementations including Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS) delivery models.
• Knowledge of scripting languages such as Python and IAC products like Terraform.
• Knowledge of security and cryptography.
• Knowledge of cloud/virtualization technologies and containerization.

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At Cloudflare, we're on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies.

We protect and accelerate any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks.

The Role

As a Senior Strategic Solutions Engineer, you will be a customer-facing hands-on technologist with credibility built on domain expertise across the region. You should have solid experience in influencing enterprise architecture design across various senior buyer personas both at customers and partner organizations.

Your role will be to convince these decision makers of the long-term value of thinking of Cloudflare as a strategic technology partner. You will work as a part of a highly visible structured pursuit team attached to designated strategic accounts, working to understand their unique business challenges and priorities with a goal of defining short and long-term solution architecture with Cloudflare as a centrepiece.

Key Responsibilities:

• Build and maintain the long-term technical relationship of key accounts, ensuring the successful design, proof, and adoption of Cloudflare as a part of the customers' critical infrastructure.

• Identify and drive strategic conversations with key stakeholders with the purpose of increasing our reputation and authority within the business, and further establishing our footprint within the customers' landscape.

• Be the voice of the customer, engaging and influencing Product Management and Product Roadmap to serve their needs.

• Demonstrate your expertise of Cloudflare within your field through the creation of professional content, including white papers, reference architectures, blog posts, and demo proof-of-concept labs.

• Represent and evangelize Cloudflare externally at Developer, Community, Technology, Cybersecurity, and Industry-focused events with thought leadership and expertise.

• Apply in-depth vertical knowledge or domain expertise. Advise on best practices.

Requirements

• 10+ years of relevant experience

• Experience interacting with senior-level executives to communicate a message of network and security transformation

• Fundamental understanding of customer network and application architectures

• Detailed understanding of workflow from user to application including hybrid architectures with Azure, AWS, GCP

• Secure Web Gateway, CASB, DLP, DNS, DNS over HTTPS

• IdP/authentication, SAML, OTP

• SaaS application integration and tenant controls

• VPN and remote access challenges

• SIEM and log analytics platforms

• Client OS fundamentals and software distribution

• Ability to jump in with hands-on configuration when needed

Preferred Skills

• Routing, subnetting, split tunnels. SD-WAN, local internet breakout

• End-user and application security risks

• DDoS, malware, phishing, viruses

• Knowledge of competitive market around CDN providers, Web application Firewall, Remote access solutions, Next-generation Firewalls, CASB solutions, DDOS mitigations solutions, SD-WAN solutions, Secure Gateway solutions

• Ideally knowledge of Cloudflare ZTNA solutions such as Teams, Access, Gateway, and Browser Isolation

What Makes Cloudflare Special?

We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers,at no cost.

Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure, and privacy-centric public DNS resolver. This is available publicly for everyone to use,it is the first consumer-focused service Cloudflare has ever released.

Here's the deal,we don't store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you'd like to be a part of? We'd love to hear from you!

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At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies.

We protect and accelerate any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks.

Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.

About Product Management at Cloudflare

As a Product Manager at Cloudflare, you are responsible for building products that improve the way that the Internet works. Product Managers at Cloudflare sit at the intersection of software development, design, and business strategy. We shape high-level product goals but also get our hands dirty.

On an average day, you might pitch a concept to senior leadership, create a launch plan with marketing, work with designers to conduct user research, prototype a new feature, iterate on a spec, analyze usage data, or pair with an engineer on implementation.

We have ultimate responsibility for understanding our client needs, influencing business strategy, feature specification, and working with engineering to develop our software.

About the Role

As a Product Manager at Cloudflare, you will be responsible for building products that improve the way that the Internet works. Product Managers at Cloudflare shape high-level product goals but also get our hands dirty.

On an average day, you might pitch a concept to senior leadership, collaborate with marketing, work with designers to conduct user research, prototype a new feature, iterate on a spec, analyze usage data, and pair with an engineer on implementation.

We are seeking a strategic and technical Senior Product Manager to lead the vision, strategy, and evolution of our DDoS Protection portfolio.

Your mission is to seamlessly block volumetric attacks and ensure the availability and resilience of the world’s most critical infrastructure against increasingly sophisticated and massive-scale disruptions.

In this role, you will own the end-to-end roadmap for our mitigation engines, balancing automated, high-performance defense with the granular control required by global enterprises.

You will be responsible for translating the rapidly shifting threat landscape (from massive terabit-scale floods to complex Layer 7 resource exhaustion) into intuitive, “set-and-forget” protection features.

Beyond technical execution, you will serve as a bridge between engineering excellence and market success, working closely with Sales, Customer Success and our Customers to drive adoption and defend our position as a market leader.

Your success will be measured by the seamless efficacy of our mitigation platform.

Key Responsibilities:

• Own your space. You will own the priorities and scope for a high performing engineering team focusing on detecting large scale global volumetric attacks.

• Connect the pieces. Product managers are a nerve center at Cloudflare, responsible for connecting engineering, program management, marketing, revenue, and partners to make sure that our ships go out on time and with the maximum impact.

• Excel across teams. Enterprise capabilities cut across all of our product verticals, so you should be comfortable working with product managers across the company to prioritize systemic improvements that our enterprise customers need.

• Be customer obsessed. You will be responsible for directly engaging with customers and understanding how they use our products.

• Join pre-sales and post-sales calls with customers, sales, support, etc., to assist with, and help understand all phases of the customer lifecycle.

• Be data driven. You should be comfortable working with data, and analyzing data to quantify the impact of problems and opportunities in your space.

Key Qualifications and Skills:

• 5+ years of experience as a product manager delivering solutions in the cloud at scale for a technical audience.

• Customer focus. At Cloudflare, we serve the needs of customers large and small, and our product managers need to be comfortable understanding how to design for enterprises without compromising the experience for individuals and small businesses.

• Stakeholder management. You should bring hands-on experience in managing complex escalations and leading high-profile engagements (such as Quarterly Business Reviews).

• Technical Acumen. You must have the ability to grasp complex technical concepts and be able to effectively translate these complex ideas for customers through various channels, including calls, blog posts, and reports.

• Preferred: candidate with professional experience in DDoS mitigation, network security, and/or general networking concepts.

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul.

Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.

Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration.

Since the project, we've provided services to more than 425 local government election websites in 33 states.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver.

This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released.

Here’s the deal - we don’t store client IP addresses never, ever.

We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations.

Please note that

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Cloudflare provides a full stack of networking-as-a-service (NaaS) products that allow customers to build and operate secure, reliable, and fast networks without purchasing traditional network hardware. Cloudflare's network underpins mission-critical infrastructure, always-on applications, small businesses, and everything in between.

Our customers rely on the performance, security, reliability, and visibility provided by our network to power their business. The Cloudflare WAN PM will be entrepreneurial-minded and thrive in a fast-paced and goal-driven environment. They will have outstanding communication and collaboration skills and will be able to work with a diverse group, get consensus, and drive the product forward.

They will be execution focused and emphasize getting things done while paying attention to important details. They will have several years of experience working with enterprise, NaaS, or security technologies. They will have a passion for building NaaS products and want to solve the problems of performance, security, and reliability of the Internet.

Role Responsibilities

• Owning the product vision for your area. Ensure that it aligns with the overall product and company vision.
• Representing the customer. Be the champion and voice of customers. Build meaningful, personal customer relationships. Bring the customer's voice into the creation process.
• Managing the roadmap. Make tough tactical prioritization decisions while helping the company think long-term. Build trust with stakeholders by maintaining an understandable, accurate roadmap.
• Authoring use cases and prioritizing requirements. Translate market observations and customer feedback into a prioritized product backlog.
• Collaborating across teams. We win or lose as a team. Product managers play a critical role in creating alignment between engineering teams and other stakeholders. A collaborative attitude is essential to the job.
• Measuring success. Own the measures used to define success for your product. Success measures must be defined at the inception of a product and tracked throughout its lifecycle. Make measures visible to all stakeholders and interpret them into actionable conclusions and new hypotheses.

Must-Have Skills

• 5-10 years working as a Product Manager or Technical Product Manager shipping enterprise class software, or relevant experience
• Strong technical understanding of L3-L7 networking including routing protocols, common network architectures and secure connectivity within cloud environments (AWS, Azure, GCP)
• Experience working alongside multiple disciplines (ex. Design, engineering, support, sales) and decision makers to ship software
• Excellent customer facing skills (empathy, problem solving, clear and succinct communicator)
• Ability to work with common software and networking tools like Postman or curl to interact with RESTful Web APIs, Terraform for automated provisioning of cloud networking resources
• Experience with up-to-date AI tools (agents and IDEs) for vibecoding and prototyping
• Excellent written and verbal communication skills

Nice-to-Have Skills

• Experience with modern SASE or SSE solutions (either building or implementing)
• Experience with large-scale distributed systems and cloud-native architectures
• Active participation in industry conferences, publications, or open-source projects related to networking or security

Compensation

Compensation may be adjusted depending on work location. For Colorado, Hawaii, and Illinois based hires: Estimated annual salary of $156,000 - $215,000. For New York City, New Jersey, Washington, Washington DC, and California (excluding Bay Area) based hires: Estimated annual salary of $172,000 - $237,000. For Bay Area-based hires: Estimated annual salary of $179,000 - $246,000.

Equity

This role is eligible to participate in Cloudflare’s equity plan.

Benefits

Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.

• Health & Welfare Benefits
• Financial Benefits
• Time Off

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost. Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in

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At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies.

We protect and accelerate any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks.

Available Location:

New York, New York

About the Role

We are seeking an exceptionally accomplished and visionary Majors Account Executive to join our Enterprise/Field Sales team. In this expert-level role, you will be the driving force behind Cloudflare's most strategic customer engagements, leading the charge in securing and expanding critical platform sales within focused accounts.

The ideal candidate possesses unparalleled sales leadership, a profound grasp of enterprise architecture across all four pillars (business, data, applications, technology), and the ability to articulate how Cloudflare seamlessly integrates into modern cloud operating models.

As a Majors Account Executive, you will demonstrate the highest level of sales proficiency, ensuring highly accurate forecasting, strategic pipeline management, and consistently exceeding attainment targets.

You will be a recognized subject matter expert, providing in-depth education to customers and partners alike on Cloudflare’s extensive product ecosystem and its place within the broader security landscape.

This role demands the ability to apply executive sponsorship programs, actively engaging with CIOs, CISOs, and CTOs, and leading virtual teams that include VPs and SVPs to navigate and close complex, transformative opportunities.

You will shape our customers' digital transformation journeys, identifying opportunities within broader market trends and positioning Cloudflare as their indispensable strategic partner.

What You'll Do

Executive-Level Strategic Revenue Leadership

Own and execute the most critical territory and account plans, consistently exceeding multi-million dollar sales targets and annual quotas by architecting and closing large-scale platform sales within highly focused, strategic accounts.

Precision Forecasting & Pipeline Mastery

Lead with unparalleled accuracy in forecasting and demonstrate complete mastery of proactive pipeline management. Provide visionary insights and strategic guidance that shapes the direction of the sales organization.

Enterprise Architecture & Business Model Expertise

Exhibit an expert-level understanding of customer Enterprise Architecture across all four pillars (business, data, applications, technology), seamlessly mapping these to customer business models. Articulate precisely how Cloudflare fits into and optimizes a modern cloud operating model.

C-Suite Engagement & Executive Sponsorship

Lead and orchestrate complex customer engagements across numerous business units simultaneously, connecting the dots to solidify platform sales. Actively apply and manage executive sponsorship programs, ensuring direct engagement and influence with CIOs, CISOs, and CTOs.

Cross-Functional Leadership & Influence

Drive and lead highly complex virtual teams that include Product Managers, VPs, and SVPs to manage and close the most strategic customer opportunities. Proactively identify and resolve organizational roadblocks, leveraging company-wide learnings to ensure the most efficient delivery.

Digital Transformation Visionary

Serve as Cloudflare's leading voice on digital transformation, engaging deeply with customers on their key drivers for change (e.g., new offering development, customer capabilities). Expertly spot and seize opportunities for Cloudflare within broader market trends that influence these critical decisions.

Organizational Communication & Feedback

Connect themes from across departments and global locations to craft critical, crystal-clear messaging. Review performance and output across multiple organizations, providing feedback and solutions to enhance the entire organization’s performance. Deliver challenging news within a constructive learning context.

Long-Term Strategic Impact

Consistently articulate how decisions will impact Cloudflare years into the future, willing to trade short-term gains for significant long-term organizational benefit. Build trust by openly sharing learnings and modeling Cloudflare's highest expectations and standards.

Define Goals & Drive Efficiency

Play a key role in defining team goals and metrics each quarter, rigorously reviewing results. Deeply understand interdependencies within and across teams, proactively addressing roadblocks to achieve results with maximum efficiency.

Company-Wide Innovation & Problem Solving

Consistently and proactively address internal and external needs, driving urgency across the department and company to offer solutions that optimize efficiency. Constructively and humbly challenge the status quo to drive positive change and innovation company-wide, leveraging new insights for continuous iteration.

Inclusive Leadership & Future-Proofing

Serve as an exemplary leader, consistently bringing in diverse perspectives to not only address today's needs but also anticipate and solve future problems, contributing significantly to the greater good of Cloudflare.

Examples of Desirable Skills, Knowledge, and Experience

• 10+ years of expert-level experience selling complex, multi-million dollar technology solutions in a B2B enterprise model, with an irrefutable track record of consistently exceeding quota and closing transformative platform deals.

• Unparalleled in-depth knowledge of Cloudflare's entire product suite and the broader security landscape, coupled with the ability to educate both customers and partners at an expert level.

• Mastery in understanding Customer Enterprise Architecture (Business, Data, Applications, Technology) and adept at mapping Cloudflare solutions to complex business models and modern cloud operating environments.

• Proven ability to apply and manage executive sponsorship programs, with extensive experience engaging directly and influencing CIOs, CISOs, and CTOs.

• Demonstrated success in leading and orchestrating virtual teams comprising VPs and SVPs to manage and close the most strategic customer opportunities.

• Recognized authority on digital transformation, with a deep understanding of market trends and the ability to strategically position Cloudflare as a critical partner in driving customer innovation.

• Exceptional strategic communication, negotiation, and presentation skills, capable of delivering impactful messaging to the highest levels of customer and internal leadership.

• A visionary leader who consistently articulates a compelling vision for the future and inspires others to work towards a common goal.

• Strong analytical and problem-solving skills, with the ability to analyze complex data and develop creative solutions to drive business growth.

• Excellent interpersonal and collaboration skills, with the ability to build strong relationships with customers, partners, and internal stakeholders.

• Strong business acumen, with a deep understanding of the sales process and the ability to develop and execute effective sales strategies.

• Ability to work in a fast-paced environment and adapt to changing priorities and deadlines.

• Strong technical skills, with a deep understanding of Cloudflare's products and services and the ability to communicate complex technical concepts to non-technical stakeholders.

• Experience working in a cloud-based environment and a deep understanding of cloud computing technologies and trends.

• Strong knowledge of industry trends and developments, with the ability to stay up-to-date on the latest advancements in cloud computing and cybersecurity.

• Experience working with cloud-based sales tools and platforms, such as Salesforce and HubSpot.

• Strong project management skills, with the ability to manage multiple projects and priorities simultaneously.

• Experience working in a matrixed organization and a deep understanding of how to navigate complex organizational structures.

• Strong networking skills, with the ability to build and maintain relationships with key stakeholders and decision-makers.

• Experience working in a global organization and a deep understanding of cultural differences and nuances.

• Strong language skills, with the ability to communicate effectively in multiple languages.

• Experience working in a startup environment and a deep understanding of the challenges and opportunities that come with working in a fast-paced, entrepreneurial setting.

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The ideal candidate possesses unparalleled sales leadership, a profound grasp of enterprise architecture across all four pillars (business, data, applications, technology), and the ability to articulate how Cloudflare seamlessly integrates into modern cloud operating models.

As a Majors Account Executive, you will demonstrate the highest level of sales proficiency, ensuring highly accurate forecasting, strategic pipeline management, and consistently exceeding attainment targets.

You will be a recognized subject matter expert, providing in-depth education to customers and partners alike on Cloudflare’s extensive product ecosystem and its place within the broader security landscape.

This role demands the ability to apply executive sponsorship programs, actively engaging with CIOs, CISOs, and CTOs, and leading virtual teams that include VPs and SVPs to navigate and close complex, transformative opportunities.

You will shape our customers' digital transformation journeys, identifying opportunities within broader market trends and positioning Cloudflare as their indispensable strategic partner.

Responsibilities:

• Executive-Level Strategic Revenue Leadership: Own and execute the most critical territory and account plans, consistently exceeding multi-million dollar sales targets and annual quotas by architecting and closing large-scale platform sales within highly focused, strategic accounts.

• Precision Forecasting & Pipeline Mastery: Lead with unparalleled accuracy in forecasting and demonstrate complete mastery of proactive pipeline management. Provide visionary insights and strategic guidance that shapes the direction of the sales organization.

• Enterprise Architecture & Business Model Expertise: Exhibit an expert-level understanding of customer Enterprise Architecture across all four pillars (business, data, applications, technology), seamlessly mapping these to customer business models. Articulate precisely how Cloudflare fits into and optimizes a modern cloud operating model.

• C-Suite Engagement & Executive Sponsorship: Lead and orchestrate complex customer engagements across numerous business units simultaneously, connecting the dots to solidify platform sales. Actively apply and manage executive sponsorship programs, ensuring direct engagement and influence with CIOs, CISOs, and CTOs.

• Cross-Functional Leadership & Influence: Drive and lead highly complex virtual teams that include Product Managers, VPs, and SVPs to manage and close the most strategic customer opportunities. Proactively identify and resolve organizational roadblocks, leveraging company-wide learnings to ensure the most efficient delivery.

• Digital Transformation Visionary: Serve as Cloudflare's leading voice on digital transformation, engaging deeply with customers on their key drivers for change (e.g., new offering development, customer capabilities). Expertly spot and seize opportunities for Cloudflare within broader market trends that influence these critical decisions.

• Organizational Communication & Feedback: Connect themes from across departments and global locations to craft critical, crystal-clear messaging. Review performance and output across multiple organizations, providing feedback and solutions to enhance the entire organization’s performance. Deliver challenging news within a constructive learning context.

• Long-Term Strategic Impact: Consistently articulate how decisions will impact Cloudflare years into the future, willing to trade short-term gains for significant long-term organizational benefit. Build trust by openly sharing learnings and modeling Cloudflare's highest expectations and standards.

• Define Goals & Drive Efficiency: Play a key role in defining team goals and metrics each quarter, rigorously reviewing results. Deeply understand interdependencies within and across teams, proactively addressing roadblocks to achieve results with maximum efficiency.

• Company-Wide Innovation & Problem Solving: Consistently and proactively address internal and external needs, driving urgency across the department and company to offer solutions that optimize efficiency. Constructively and humbly challenge the status quo to drive positive change and innovation company-wide, leveraging new insights for continuous iteration.

• Inclusive Leadership & Future-Proofing: Serve as an exemplary leader, consistently bringing in diverse perspectives to not only address today's needs but also anticipate and solve future problems, contributing significantly to the greater good of Cloudflare.

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At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies.

We protect and accelerate any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks.

About the Role

We are seeking an exceptionally accomplished and visionary Senior Majors Account Executive to join our Enterprise/Field Sales team. In this expert-level role, you will be the driving force behind Cloudflare's most strategic customer engagements, leading the charge in securing and expanding critical platform sales within focused accounts.

Responsibilities

Executive-Level Strategic Revenue Leadership:

Own and execute the most critical territory and account plans, consistently exceeding multi-million dollar sales targets and annual quotas by architecting and closing large-scale platform sales within highly focused, strategic accounts.

Precision Forecasting & Pipeline Mastery:

Lead with unparalleled accuracy in forecasting and demonstrate complete mastery of proactive pipeline management. Provide visionary insights and strategic guidance that shapes the direction of the sales organization.

Enterprise Architecture & Business Model Expertise:

Exhibit an expert-level understanding of customer Enterprise Architecture across all four pillars (business, data, applications, technology), seamlessly mapping these to customer business models. Articulate precisely how Cloudflare fits into and optimizes a modern cloud operating model.

C-Suite Engagement & Executive Sponsorship:

Lead and orchestrate complex customer engagements across numerous business units simultaneously, connecting the dots to solidify platform sales. Actively apply and manage executive sponsorship programs, ensuring direct engagement and influence with CIOs, CISOs, and CTOs.

Cross-Functional Leadership & Influence:

Drive and lead highly complex virtual teams that include Product Managers, VPs, and SVPs to manage and close the most strategic customer opportunities. Proactively identify and resolve organizational roadblocks, leveraging company-wide learnings to ensure the most efficient delivery.

Digital Transformation Visionary:

Serve as Cloudflare's leading voice on digital transformation, engaging deeply with customers on their key drivers for change (e.g., new offering development, customer capabilities). Expertly spot and seize opportunities for Cloudflare within broader market trends that influence these critical decisions.

Organizational Communication & Feedback:

Connect themes from across departments and global locations to craft critical, crystal-clear messaging. Review performance and output across multiple organizations, providing feedback and solutions to enhance the entire organization’s performance. Deliver challenging news within a constructive learning context.

Long-Term Strategic Impact:

Consistently articulate how decisions will impact Cloudflare years into the future, willing to trade short-term gains for significant long-term organizational benefit. Build trust by openly sharing learnings and modeling Cloudflare's highest expectations and standards.

Define Goals & Drive Efficiency:

Play a key role in defining team goals and metrics each quarter, rigorously reviewing results. Deeply understand interdependencies within and across teams, proactively addressing roadblocks to achieve results with maximum efficiency.

Company-Wide Innovation & Problem Solving:

Consistently and proactively address internal and external needs, driving urgency across the department and company to offer solutions that optimize efficiency. Constructively and humbly challenge the status quo to drive positive change and innovation company-wide, leveraging new insights for continuous iteration.

Inclusive Leadership & Future-Proofing:

Serve as an exemplary leader, consistently bringing in diverse perspectives to not only address today's needs but also anticipate and solve future problems, contributing significantly to the greater good of Cloudflare.

Examples of Desirable Skills, Knowledge, and Experience

10+ years of expert-level experience selling complex, multi-million dollar technology solutions in a B2B enterprise model, with an irrefutable track record of consistently exceeding quota and closing transformative platform deals.

Unparalleled in-depth knowledge of Cloudflare's entire product suite and the broader security landscape, coupled with the ability to educate both customers and partners at an expert level.

Mastery in understanding Customer Enterprise Architecture (Business, Data, Applications, Technology) and adept at mapping Cloudflare solutions to complex business models and modern cloud operating environments.

Proven ability to apply and manage executive sponsorship programs, with extensive experience engaging directly and influencing CIOs, CISOs, and CTOs.

Demonstrated success in leading and orchestrating virtual teams comprising VPs and SVPs to manage and close the most strategic customer opportunities.

Recognized authority on digital transformation, with a deep understanding of market trends and the ability to strategically position Cloudflare as a critical partner in driving customer innovation.

Exceptional strategic communication, negotiation, and presentation skills, capable of delivering impactful messaging to the highest levels of customer and internal leadership

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At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies.

As a Senior Product Manager at Cloudflare, you will be responsible for building products that improve the way that the Internet works. Product Managers at Cloudflare shape high-level product goals but also get our hands dirty. On an average day, you might pitch a concept to senior leadership, collaborate with marketing, work with designers to conduct user research, prototype a new feature, iterate on a spec, analyze usage data, and pair with an engineer on implementation.

Key Responsibilities:

• Own your space. You will own the priorities and scope for a high performing engineering team focusing on organizations and partners.

• Connect the pieces. Product managers are a nerve center at Cloudflare, responsible for connecting engineering, program management, marketing, revenue, and partners to make sure that our ships go out on time and with the maximum impact.

• Excel across teams. Enterprise capabilities cut across all of our product verticals, so you should be comfortable working with product managers across the company to prioritize systemic improvements that our enterprise customers need.

• Be customer obsessed. You will be responsible for directly engaging with customers and understanding how they use our products. You’ll bring these insights back to the team to build a great roadmap.

• Be data driven. You should be comfortable working with data, and analyzing data to quantify the impact of problems and opportunities in your space.

Key Qualifications:

• 6+ years of experience as a product manager, technical program manager, or equivalent delivering solutions in the cloud at scale for a technical audience.

• Customer focus. At Cloudflare, we serve the needs of customers large and small, and our product managers need to be comfortable understanding how to design for enterprises without compromising the experience for individuals and small businesses.

• User experience sense. You’re comfortable working with product designers to translate the requirements into an elegant user experience.

• Strong written and verbal communication skills for both an internal and external audience as appropriate.

Bonus Points:

• You’ve enthusiastically adopted the latest generation of agentic coding tools, and you can use them effectively to navigate a codebase, or prototype the improvements you envision for your feature area.

• Data-fluency - Can you work directly with data yourself to build confidence in your views and can you use that same data to persuade others?

• Engineering fluency - while it’s not required, we tend to find success with candidates who have a technical background, formal or otherwise. You don’t need a CS degree but building credibility with our engineering teams is critical and so some history of technical acumen would be super helpful.

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.

Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released.

Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

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At Cloudflare, we're not looking for people who wait for a polished roadmap; we're looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you're the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you'll fit right in.

Director, Partner Solutions Engineering EMEA

About the Team

The Partner Solutions Engineering organization is dedicated to developing Cloudflare's partner ecosystem into trusted technical leaders and champions. Our strategy is built on three core pillars: Align, Build, Accelerate.

• Align: Work closely with partners to align on Cloudflare's mission, vision, and overall strategy, ensuring shared priorities and long-term direction.

• Build: Develop technical excellence through scalable practices, enablement programs, and reference architectures.

• Accelerate: Drive joint growth through active deal and field engagement.

We go beyond enablement,cultivating true technical champions who influence outcomes, accelerate adoption, and deliver differentiated value to customers.

What You'll Do

As the Director of Partner Solutions Engineering for EMEA, you will own the regional partner technical strategy and lead the shift from reactive support to proactive, strategic partner acceleration. You will lead and develop a high-performing team of Partner SEs who architect solutions, strengthen partner capabilities, and drive measurable business impact.

In this role, you will:

• Act as the EMEA Partner Technical Business Owner: Own the end-to-end partner technical strategy for the region, ensuring tight alignment between Cloudflare's vision, partner priorities, and joint GTM motions.

• Drive Partner Development and Acceleration (Align, Build, Accelerate):

• Align: Define and execute technical business plans for the region's top strategic partners.

• Build: Establish scalable enablement, reference architectures, and technical best practices that elevate partner delivery and solution quality.

• Accelerate: Drive partner-led revenue by moving partners from basic delivery support to full technical and strategic ownership.

• Drive Technical Revenue Acceleration: Engage directly in high-impact deals alongside Sales and partners to accelerate services revenue and strategic wins.

• Own Pipeline Development and Progression: Drive partner-influenced pipeline creation, progression, and closure by embedding Partner SEs into deal strategy, technical validation, and late-stage execution across EMEA.

• Foster Product Innovation: Act as a key feedback conduit between EMEA partners, field teams, and Business Units (BUs), influencing product enhancements that address partner and customer needs.

• Operational Excellence: Drive operational rigor and best practices across the Partner SE organization by standardizing processes, clarifying ownership, and enabling the team to focus on high-impact Align, Build, and Accelerate initiatives.

• Coach and Elevate: Lead, mentor, and grow a world-class Partner SE team, emphasizing technical excellence, strategic thinking, and executive-level partner engagement.

• Collaborate Cross-Functionally: Partner closely with regional Sales, Product, and GTM leadership to design and execute initiatives that drive scalable, repeatable growth across EMEA.

About You

You are a strategic, hands-on leader who blends deep technical insight with strong business judgment. You thrive in building teams, scaling programs, and transforming how partners engage technically.

You bring:

• Leadership Experience: 15+ years of proven experience leading pre-sales, solutions engineering, or partner engineering teams in high-growth enterprise environments.

• Strategic Vision: A demonstrated ability to shift teams from reactive support to proactive, strategic partnership and end-to-end services ownership.

• Technical Expertise: Strong background or curiosity in Zero Trust / SASE, Network Security (DDoS, WAF), and cloud or edge computing technologies.

• Executive Communication: Ability to engage senior executives and C-level stakeholders with clarity, confidence, and influence, translating complex technical concepts into actionable business decisions.

• Operational Rigor: Experience managing performance metrics, technical wins, and services planning to drive measurable outcomes.

Why Join Us

At Cloudflare, you'll help shape the future of the Internet. This role offers a unique opportunity to redefine how we go to market with our partner ecosystem,building the foundation for scalable, differentiated services and

What Makes Cloudflare Special?

We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers,at no cost.

Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use,it is the first consumer-focused service Cloudflare has ever released. Here’s the deal,we don't store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you'd like to be a part of? We'd love to hear from you!

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

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At Cloudflare, we're on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies.

Available location(s): Austin, Texas, San Francisco, CA

About the Role

The Customer Advocacy Intern will support the team responsible for building, managing and growing customer marketing programs. Reporting to the Head of Customer Advocacy, the ideal candidate will be interested in a focus on both customer engagement and scaling customer programs in high growth SaaS companies.

Responsibilities

• Collaborate with the GTM teams to develop and execute customer marketing strategies that align with business goals.
• Support the research, writing, and editing of engaging case studies, customer interviews, and other marketing collateral.
• Learn and support marketing and customer advocacy tech stack.
• Contribute to planning and brainstorming sessions, bringing creative ideas and new efficiencies using AI to the table.
• Support the team in analyzing advocacy activity performance and identifying opportunities for improvement.
• Contribute to monthly and quarterly reporting, including newsletters

Skills & Qualifications

• Currently pursuing a degree in Journalism, English, Marketing, Communications, or a related field.
• Available for a full-time 12-week internship, working from our Austin or San Francisco office 3-5 days a week during the summer (May-Aug).
• A strong portfolio showcasing your writing samples across different formats (e.g., blog posts, articles, essays).
• Ability to write clearly, concisely, and adaptably for various digital platforms and audiences.
• Strong project management skills.
• Strong research skills and a keen eye for detail.
• Excellent communication and collaboration skills.
• Curiosity and a proactive approach to learning and problem-solving.
• A passion for technology and its impact on the internet is desirable.

Compensation

Estimated hourly pay of $24/hour.

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As a seasoned sales professional, you will join a growing Public Sector Field Sales team to help cover the State and Local market for the Southwest. You will be responsible for developing and executing against a comprehensive account/territory plan as well as driving sales in a defined territory and/or account list to achieve revenue targets.

The ideal candidate will possess both a sales and technical background that enables them to drive engagement at all levels with technical and non-technical buyers. You will also assist in creating and articulating compelling value propositions for Cloudflare services.

Additional responsibilities will include: Manage contract negotiations Maintain a robust sales pipeline Develop long-term strategic relationships with key accounts

Examples of desirable skills, knowledge and experience: Minimum 3+ years of experience selling technical solutions or products to the Public Sector (SLED, Federal Government, Municipalities, etc.) Experience managing longer, complex sales cycles Basic understanding of computer networking and 'how the internet works' Aptitude for learning technical concepts/terms (Technical background in engineering, computer science, or MIS a plus) Strong interpersonal communication (verbal and written) and organizational skills Self-motivated; entrepreneurial spirit Comfortable working in a fast-paced dynamic environment Experience selling to SLED customer base in the Southwest

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AWS Utility Computing (UC) provides product innovations , from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry.

As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS. Within AWS UC, Amazon Dedicated Cloud (ADC) roles engage with AWS customers who require specialized security solutions for their cloud services.

Annapurna Labs, as part of AWS, is looking for talented engineers to help us develop a semiconductor platform based on revolutionary architecture.

Take part in the development of cutting-edge products within a disruptive system architecture. You’ll have the opportunity to work on the technologies that power the world’s largest cloud provider, in a dynamic, open, and fast-paced environment. Amazon Web Services provides a highly reliable, scalable, low-cost infrastructure platform in the cloud, which powers hundreds of thousands of businesses in 190 countries around the world.

Key Job Responsibilities

Daily involvement in all aspects of physical design chip development (RTL2GDS), including floorplanning, synthesis, clock tree synthesis, place and route, static timing analysis, power and noise analysis, physical verification testing, and equivalence checks.

Being actively engaged in design-backend convergence aspects and defining timing constraints.

Taking full end-to-end responsibility for the physical design of macros and clusters level, according to specifications, under challenging constraints, with focus on optimizing power, area, and performance.

Participation in the development of design flows, using a variety of EDA tools and vendors such as Synopsis and Cadence.

Engaged in defining implementation and signoff methodologies.

A Day in the Life

Your day will be filled with dynamic technical challenges that push the boundaries of semiconductor design. You'll collaborate with cross-functional teams, diving deep into intricate physical design processes, and translating complex architectural concepts into tangible technological solutions. Expect to engage in cutting-edge problem-solving that requires both creative thinking and precise technical execution.

About the Team

We are a group of engineers dedicated to developing revolutionary semiconductor technologies. Our team thrives on innovation, collaboration, and the opportunity to create technologies that will impact global cloud computing infrastructure. We value diverse perspectives and believe that breakthrough innovations emerge from inclusive, supportive environments.

Diverse Experiences

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating , that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship and Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic Qualifications

Understanding the entire physical design flow (“RTL to GDS”).

Deep understanding of sign-off activities (timing and physical verification).

Experience in advanced nodes technologies and Implementation tools.

Process and technology oriented.

Leadership and mentoring skills.

Preferred Qualifications

Full-chip experience (floor plan, layout, timing).

Previous experience in high-speed designs, multi-voltage (low power) designs.

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At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff , payroll, health insurance, 401(k)s, and HR , so owners can focus on their craft and their customers.

We have teams in Denver, San Francisco, and New York, and we support more than 500,000 small businesses nationwide. All full-time employees receive competitive base pay, benefits, and equity (RSUs) , because everyone who helps build Gusto should share in its success.

Our cash compensation amount for this role is $179,000/yr to $224,000/yr in Denver & most major metro locations, and $210,000/yr to $263,000/yr for San Francisco, Seattle & New York.

By the Numbers:

• Named #1 best software for small business of 2024 by G2
• 2,700+ employees in the United States, Canada, Mexico, and Turkiye and growing
• Over $500M in annual revenue

What Product Management is like at Gusto

• Our Product team is lean, which means you’ll have a high degree of impact and ownership. We believe in smaller, empowered teams that move quickly with less overhead.
• We’re boundaryless builders. Lines between roles are intentionally blurred, and our PMs do whatever it takes to deliver outcomes.
• We’re here to serve small and medium businesses. Gusto has a strong mission-driven culture, and we care deeply about lifting up these business owners , building technology for an AI-first world that gives them the superpowers to run and grow their businesses with confidence.
• We’re comfortable with change. Our environment moves fast, and PMs here thrive in ambiguity , blending curiosity, experimentation, and AI-native craft to shape how products (and work itself) are built at Gusto.

About the Team

We’re looking for a Principal Product Manager to lead Growth for Gusto Pro, our product specifically built for Accountants. Accountants play a critical role within the Gusto ecosystem. They are one of our largest user groups, but also act as a one-to-many growth engine by referring their small business clients to use Gusto as their payroll provider, generating a substantial portion of our total revenue.

Here’s what you’ll do day-to-day:

• Ownership: Lead product discovery to uncover/deeply understand customer problems and test risky assumptions
• North Star: Create a long-term vision and strategy that defines the big problems we can solve well with durable competitive advantage
• Collaborate: Partner closely with Engineering, Design, and Data Science on all stages of the product development process, and the Revenue teams to co-create hypotheses and support a sales and product-driven growth engine
• Run A/B tests and lean experiments to quickly prove out hypotheses and test new concepts, always looking for ways to get stronger signal on new ideas
• Rapidly execute and iterate with an emphasis on user delight, impact, and learning. Regularly take risks and make calculated tradeoffs
• Define, measure, and improve key product and business metrics

Here’s what we're looking for:

• 8+ years of hands-on Product Management experience
• Proven track record of leading growth teams and running clean A/B tests that deliver impactful results
• The intangibles: Natural curiosity, grit, customer obsession, and humility
• Strong product discovery and analytics skills
• The ability to tell a compelling story that drives alignment and inspires action
• Strong collaboration skills; ability to quickly build trust with Revenue and Product teams
• A passion for helping small and medium size businesses
• A strong POV on building products in the age of AI; experience building AI-driven features is a big bonus

If you don't think you meet all of the criteria above but still are interested in the job, please apply. Nobody checks every box, and we're looking for someone excited to join the team.

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Intercom is an AI company that builds from the GPU all the way up to a user agent that resolves millions of customer service queries a month. You'll join a small, highly technical team working at the cutting edge of modern AI infrastructure.

The AI Infra team built the training pipelines and runs the inference for custom models like Fin Apex, which outperforms frontier models in customer service tasks, and is the foundation of the AI Group's full stack approach to AI.

As a Senior AI Infrastructure Engineer focused on model training and inference, you will:

Implement and scale training pipelines for large transformer and LLM models, from data ingestion and preprocessing through distributed training and evaluation.

Build and optimize inference services that deliver low-latency, high-reliability experiences for our customers, including autoscaling, routing, and fallbacks.

Work on GPU-level performance: tuning kernels, improving utilization, and identifying bottlenecks across our training and inference stack.

Collaborate closely with ML scientists to implement cutting edge training and inference methods and bring them to production.

Play an active role in hiring, mentoring, and developing other engineers on the team.

Raise the bar for technical standards, reliability, and operational excellence across Intercom’s AI platform.

We’re looking to hire Senior+ AI Infrastructure Engineers. You’re likely a great fit if:

You have 5+ years of experience in software engineering, with a strong track record of shipping high-quality products or platforms.

You hold a degree in Computer Science, Computer Engineering, or a related field (or you have equivalent experience with very strong fundamentals).

You have hands-on experience with one or more of the following:

Model training (especially transformers and LLMs).

Model inference at scale (again, especially transformers and LLMs).

Low-level GPU work, such as writing CUDA or Triton kernels.

You communicate clearly, can explain complex technical topics to different audiences, and enjoy close collaboration with both engineers and non-engineers.

You take pride in strong technical fundamentals, love learning, and are willing to invest in your own development.

Have deep knowledge of at least one programming language (for example Python, Ruby, Java, Go, etc.).

Experience at AI native companies that train and/or run inference for their own models (e.g. modern AI labs or AI-native product companies).

Experience running training or inference workloads on Kubernetes.

Experience with AWS or other major cloud providers.

Production experience with Python in ML or infrastructure contexts.

Demonstrated passion for technology through personal projects, open source, meetups, or publishing content about your work and learnings

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Reporting to the Director, Revenue Accounting, this position will play a highly impactful role in building and scaling a world-class revenue accounting function at Intercom. You will collaborate across Revenue, Finance, IT, Legal, and GTM teams to ensure accurate and efficient revenue operations as the business continues to grow.

Responsibilities

• Lead key components of the monthly, quarterly, and annual revenue close processes, ensuring accuracy, completeness, and timeliness.
• Build, lead, and inspire a high-performing revenue accounting team, bringing a strong passion for people management, coaching, and creating an environment where individuals can thrive.
• Own and standardize reconciliations for revenue-related accounts, including deferred revenue, unbilled AR, and related balance sheet accounts.
• Perform and enhance flux and variance analyses for revenue and related accounts, identifying key drivers and explaining business trends.
• Partner cross-functionally with Revenue Operations, Billing, Deal Desk, and GTM teams to ensure accurate and scalable revenue processes.
• Ensure compliance with ASC 606, including proper treatment of SaaS and usage-based revenue streams.
• Support and operationalize revenue recognition within NetSuite ARM (Advanced Revenue Management), ensuring system integrity and accurate outputs.
• Collaborate with Finance Systems and Data teams to improve data flows and reporting, leveraging tools such as Snowflake.
• Monitor and assess the accounting impact of new product offerings, pricing changes, and contract structures, ensuring proper revenue treatment.
• Drive process improvements and automation initiatives, including the use of AI tools to streamline reconciliations, reporting, and close activities.
• Develop, document, and maintain strong internal controls over revenue processes, ensuring audit readiness.
• Support external audits, including preparation of documentation and responding to auditor inquiries.
• Lead and support systems implementation and enhancement projects across the quote-to-cash cycle, including defining revenue accounting requirements, partnering closely with Finance Systems teams, and driving UAT efforts for system changes and new product launches.

Requirements

• Bachelor’s degree in Accounting or Finance; CPA strongly preferred.
• 5–7+ years of progressive accounting experience, with a strong focus on revenue accounting (SaaS/Usage experience preferred).
• Strong experience leading or supporting month-end close processes, including reconciliations and variance analysis.
• Experience with NetSuite, including NetSuite ARM (Advanced Revenue Management) as a revenue accounting engine.
• Familiarity with Stripe, Salesforce (SFDC), and Snowflake is a strong plus.
• Demonstrated ability to standardize processes and improve operational efficiency.
• Interest in and experience leveraging automation and AI tools to enhance accounting workflows.
• Strong analytical, problem-solving, and communication skills, with the ability to translate complex data into actionable insights.
• Ability to work cross-functionally and influence stakeholders across Finance, GTM, and Systems teams.
• Detail-oriented, organized, and able to manage multiple priorities in a fast-paced, high-growth environment.
• High level of ownership, accountability, and a proactive, “build and improve” mindset.

Benefits

San Francisco/Chicago We are a well-treated bunch with awesome benefits! If there’s something important to you that’s not on this list, talk to us!

• Competitive salary and meaningful equity
• Comprehensive medical, dental, and vision coverage
• Regular compensation reviews – great work is rewarded!
• Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated.
• Flexible paid time off policy
• Paid Parental Leave Program
• 401k plan & match
• In-office bicycle storage
• Fun events for Intercomrades, friends, and family!

Work Environment

We have a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

Diversity and Inclusion

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

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Join the team as Twilio's next Principal, Technical Program Management within Research & Development (R&D).

Twilio is looking for a Principal, Technical Program Management to help direct a portfolio of strategic, complex, and multidisciplinary programs that significantly accelerate R&D's business impact. You'll set program strategy and lead program teams to successfully deliver business, operational, and technical improvements across Engineering & Product organizations.

As a trusted strategic advisor, you will play a critical role in driving alignment, setting priorities, and delivering high-impact programs that advance strategic initiatives. The Principal, Technical Program Management in R&D is highly visible and requires a strong balance of strategic insight, execution excellence, and cross-functional leadership.

Responsibilities:

• Lead high-impact, cross-org technical programs: Direct the execution of programs spanning multiple products and platforms characterized by significant technical complexity and executive visibility.

• Define and drive the execution strategy: Establish the sequencing, governance models, and integration approaches for large-scale initiatives.

• Align cross-org delivery and dependencies: Manage the execution roadmap across Product and Engineering teams.

• Partner on technical approach and risk: Collaborate deeply with senior engineers and architects to validate integration patterns and operational risks.

• Establish ownership and accountability: Implement clear ownership models (such as RACI or DRI) across organizations.

• Anticipate platform-wide impacts: Ensure that critical non-functional requirements,such as observability, supportability, billing implications, and GTM readiness,are integrated into the program lifecycle and validated before launch.

• Build durable program mechanisms: Create and refine operating cadences, reporting standards, and readiness dashboards.

Qualifications:

• 10+ years of experience managing technical projects in the software engineering domain.

• Proven Program Leadership: Demonstrated success in delivering large-scale technical programs across multiple organizations with multi-quarter timelines and intricate dependencies.

• Technical Fluency: Ability to engage deeply in architecture and integration discussions.

• Influence without Authority: Proven ability to build relationships across organizational boundaries and drive alignment among senior stakeholders with competing priorities.

• Communication Excellence: Ability to craft executive-ready narratives that crisp up complex tradeoffs into clear, actionable recommendations for leadership.

• Resilience in Ambiguity: Comfort with shifting specifications or standards; you create the conditions for engineering teams to remain productive and focused during periods of high ambiguity.

• Execution Rigor: A default-to-action mindset with the ability to build and enforce the mechanisms (dashboards, cadences, checklists) required to maintain high-velocity execution.

• Bachelor’s degree in Computer Science, Engineering, a related field or equivalent practical experience.

Desired:

• Master’s in computer science or engineering or a related field.

• 5+ years of technical program management at hyperscaler or Fortune 100 cloud software/infrastructure companies.

• Experience in telephony, email, messaging, social media, or other electronic communications.

This role will be remote and based in the United States.

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C.: $171,120.00 - $213,900.00

• Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $181,200.00 - $226,500.00

• Based in the San Francisco Bay area, California: $201,280.00 - $251,600.00

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This is a highly technical EM role - you'll lead a team of expert engineers in a fast-evolving technical domain. In order to empower this team to be most effective, you will need prior experience in AI, and the appetite to continually invest in deepening your technical knowledge.

Learn more about Intercom's engineering culture at intercom.engineering, and more about Fin at fin.ai.

Responsibilities

You will:

• Lead a high-performing team building the platform and infrastructure that power Intercom's AI capabilities.
• Magnify the team's effectiveness, whether that means removing impediments, or finding ways to accelerate their progress.
• Support teams of ML Scientists and Engineers building AI powered capabilities.
• Plan, prioritize, and deliver high-impact roadmaps in partnership with the team's most senior engineers, balancing delivery, quality, and innovation.
• Empower the engineers on the team to act with agency and maximize their impact.
• Expand your scope over time, potentially taking ownership of additional platform domains as the team and AI initiatives grow.

Requirements

• Experience training ML models and operating them in production, at scale.
• Experience leading infra or platform teams.
• Strong prior experience working as an engineer.
• Strong technical judgment and communication skills, enabling you to advocate for the team's needs.
• Adaptable leadership style suited to a group that will grow quickly, and change shape over time.
• Curiosity and enthusiasm for AI.

Benefits

We are a well-treated bunch, with awesome benefits!

• Competitive salary, annual bonus and equity.
• Regular compensation reviews - we reward great work!
• Generous paid time off above statutory minimum.
• Hybrid working - MacBooks are our standard, but we also offer Windows for certain roles when needed.
• Fun events for employees, friends, and family!

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Join the team as Twilio's next Manager, Personalized Support. The Personalized Support Manager is responsible for the performance of Twilio's products and will manage a team of global Technical Account Managers while working in United States Eastern and Central Time-Zones.

In this role, you'll:

• Lead a team of Technical Account Managers (TAMs) who are the designated technical contacts for Twilio's strategic customers.
• As the Personalized Support Manager, you will be the coach and leader for a team of TAMs; bringing out the best in each of your team members with keen interest in their overall well-being.
• You are ready to dig deep and address technical questions as well as be able to zoom out and look at the larger picture.
• A large part of your role involves understanding customer roadblocks, pain points and advocating in a data-driven way with product management and engineering teams to enhance the customer experience and delight Twilio customers.
• You will also be working alongside our Sales teams to manage customer accounts.

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply.

If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

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As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

Join the team as our next Manager, Personalized Support (LATAM)

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences. Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

In this role, you’ll:

• Lead a team of Personalized Support Engineers (PSEs) who support our strategic customers. The team’s role is to assist the TAMs and customers to resolve a mixture of technical problems, deliver proactive guidance to provide added value through the use of Twilio technologies and be the champion for the customer within Twilio.
• As the Personalized Support Manager, you will be their coach and leader; bringing out the best in each of your team members with keen interest in their overall well being.
• You are constantly looking for ways to improve support operations and areas that our PSEs can improve to provide our customers with the highest level of support possible. You are ready to own and drive procedural changes of internal support processes and initiatives.
• You will also be working alongside our Personalized Support Managers who manage Technical Account Managers (TAMs). You will hire and train new employees to supplement existing resources as needed while all the time raising the bar on the standard of excellence. You will foster a strong culture of collaboration and customer empathy in the team.

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

• Required:

+ 6+ years of experience as part of a support or operations team in a software or SaaS company. + 4+ years experience leading a technical support team in a software or SaaS company. + Experience coaching Technical Support Engineers in providing best-in-class customized proactive and reactive support to customers. + Exceptional emotional intelligence, interpersonal communication and professional writing skills. + Demonstrated history of driving customer issue resolutions including escalation management, and coordination with internal operational teams. + Ability to lead a team while effectively developing and achieving the desired performance outcomes (performance, teamwork, collaboration, KPI reporting/analysis, frameworks, daily management tasks, training & enablement strategies, etc.) + Ability to prioritize multiple competing initiatives simultaneously including business as usual tasks, projects, on-call responsibilities and other operational requirements. + Diplomacy in uncertain situations with an analytical and process driven solution approach.

• Desired:

+ Knowledge of networking protocols, standards, troubleshooting and cloud computing. + Experience working with Salesforce, JIRA, Confluence, Airtable, Zendesk and other project tools.

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values , something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

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As a key member of the global leadership group, you will provide strategic direction and operational support for the largest team in the department. This is a high-impact, visible opportunity to mentor emerging leaders, drive product alignment across teams, and ensure strong leadership presence in the region during a pivotal growth phase at Twilio.

Responsibilities:

• Lead and develop a team of managers, fostering growth and high performance across North America Product Specialists.
• Mentor, support, and challenge managers to create and execute innovative solutions.
• Cultivate cross-functional partnerships to align on go-to-market strategy and product priorities.
• Represent North America Product Specialists in executive forums, acting as a key advisor to the global head.
• Ensure operational stability, trust, and continuity for front-line management during periods of growth and change.

Qualifications:

• 10+ years of experience, including people management within a technology or SaaS environment.
• Demonstrated experience mentoring and developing leaders at multiple organizational levels.
• Exceptional executive communication and presentation skills.
• Strong collaboration skills and experience navigating matrixed, cross-functional environments.
• Expertise in product strategy, go-to-market planning, and solution architecture.
• Proven ability to drive business results in a fast-paced, growth-focused setting.
• Organizational and program management skills.

Desired:

• Experience as a second-line leader (managing managers) within a technology presales/post-sales or product specialist team.
• Experience supporting large regional teams within a global environment.
• Familiarity with cloud computing, sales enablement, or value engineering.
• Track record of building trust and supporting leaders through growth and transitions.

Travel:

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 20% travel is anticipated to help you connect in-person in a meaningful way.

What We Offer:

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation:

The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Minnesota or Vermont: $206,784.00 - $258,480.00.
• Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $218,272.00 - $272,840.00.
• Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $229,760.00 - $287,200.00.
• This role may be eligible to participate in Twilio's equity plan.

Applications for this role are intended to be accepted until May 01, 2026, but may change based on business needs.

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As we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

Join the team as Twilio's next Digital Sales Representative 2 (Activate).

About the job This position is needed to play a key role in further growing the business. As our new Digital Sales Representative, you will be responsible for net new customer acquisition, solution selling, and closing deals within our Self Service accounts.

Responsibilities In this role, you'll:

• BE AN OWNER: Responsible for net new customer acquisition and driving new revenue for a specific territory while maintaining the highest levels of customer satisfaction
• WEAR THE CUSTOMER'S SHOES: Work with customers across all verticals to understand their business and technical requirements. You will need to understand the capabilities of Twilio's communications API platform so that, together, you can design a solution for their specific use case needs
• EMPOWER OTHERS: Work diligently with cross-functional internal teams (Sales Development, Marketing, Product, Engineering, Support) to address customer requirements, advise on digital communication strategies, and help customers get started on the Twilio platform
• DON'T SETTLE: Passionate about what you do, able to think outside of the box, and have world-class interpersonal and communication skills to make complex technical and financial details sound simple
• RUTHLESSLY PRIORITIZE: Ability to balance competing priorities and manage multiple projects/deals at the same time
• DRAW THE OWL: Passion and ability for thinking outside the box, building out new processes, and helping the team to build a playbook along the way

Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio.

Required:

• At least 1 year of sales development/business development experience at a technology company or 1+ years of closing experience in another industry
• An understanding (or interest to understand) the cloud computing/communications business model and excitement for selling to a technical audience while utilizing a solution-oriented approach to selling
• Strong written and verbal communication skills, with the ability to effortlessly make complex technical and financial details sound simple
• Technical solutions selling experience and enjoys working with real customers-- listening to them and solving problems
• High adaptability, with comfort trying new things and building within a rapid-paced environment

What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation *Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Minnesota or Vermont : $30.09/hr - $37.61/hr.
• Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $31.77/hr - $39.71/hr.
• Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $33.44/hr - $41.80/hr.
• This role may be eligible to participate in Twilio’s equity plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.
• This role is eligible to earn commissions.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Application deadline information Applications for this role are intended to be accepted until April 17th, 2026, but may change based on business needs.

Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values , something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

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Responsibilities:

• Work directly with government customers to quickly understand their greatest problems and design and implement solutions to use data against them
• Collaborate with cross-functional teams to deliver high-quality solutions that meet customer needs
• Develop and maintain strong relationships with customers to ensure successful project outcomes
• Participate in the development of new features and products to expand Palantir's offerings
• Stay up-to-date with industry trends and emerging technologies to bring innovative ideas back to the team

Requirements:

• Solid experience in engineering, preferably in areas such as computer science, mathematics, software engineering, and physics
• Strong analytical mindset and ability to solve complex technical problems related to data structures, storage systems, cloud infrastructure, front-end frameworks, and other technical tools
• Experience or interest in working with and using large datasets to solve business-critical problems
• Excellent coding skills with proven expertise in programming languages such as Python, Java, C++, TypeScript/JavaScript, or similar
• Ability to collaborate effectively with technical and non-technical teams and work in a fast-paced environment with dynamic objectives and user iterations
• Demonstrated ability to learn continuously, work independently, and take initiative with minimal supervision
• Willingness to travel to customer sites as needed, with a preference for 25-50% travel time, although requirements may vary depending on the team and location

Preferred Qualifications:

• Fluency in French
• French nationality

Benefits:

• Competitive salary and benefits package
• Opportunity to work with a leading technology company
• Collaborative and dynamic work environment
• Professional development opportunities
• Flexible work arrangements

If you're passionate about using data to drive decision-making and want to make a real impact, we'd love to hear from you! Please submit your resume and cover letter to apply for this exciting opportunity.

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In this role, you'll:

• Responsible for net new customer acquisition and driving new revenue for a specific territory while maintaining the highest levels of customer satisfaction

• Work with customers across all verticals to understand their business and technical requirements. You will need to understand the capabilities of Twilio's communications API platform so that, together, you can design a solution for their specific use case needs

• Work diligently with cross-functional internal teams (Sales Development, Marketing, Product, Engineering, Support) to address customer requirements, advise on digital communication strategies, and help customers get started on the Twilio platform

• Passionate about what you do, able to think outside of the box, and have world-class interpersonal and communication skills to make complex technical and financial details sound simple

• Ability to balance competing priorities and manage multiple projects/deals at the same time

• Passion and ability for thinking outside the box, building out new processes, and helping the team to build a playbook along the way

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Requirements:

• At least 2 years of sales / customer facing experience in a tech space, with a record of top performance

• An understanding of the cloud computing / communications business model and excitement for selling to a technical audience while utilising a solution-oriented approach to selling

• Strong written and verbal communication skills, with the ability to effortlessly make complex technical and financial details sound simple

• Technical solutions selling experience and enjoys working with real customers-- listening to them and solving problems

• High adaptability, with comfort trying new things and building within a rapid-paced environment

Location: This role will be remote and based in Ireland. Travel: We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

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At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff , payroll, health insurance, 401(k)s, and HR , so owners can focus on their craft and their customers.

With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve. All full-time employees receive competitive base pay, benefits, and equity (RSUs) , because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our Total Rewards philosophy.

AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.

About the Role:

At Gusto, we're on a mission to create a world where work empowers a better life. For the hundreds of thousands of small businesses we serve, this mission begins with one of their most critical and high-stakes responsibilities: their financial wellness and ability to pay their team. The Head of Engineering, Money sits at the very heart of this promise. We are seeking a strategic and execution-focused leader to lead our end-to-end Money platform and product engineering organization.

This leader will own the technical vision, architecture, and delivery across Consumer Money, Business Money (including Tax Credits), Accounting, Expenses & Invoicing, and Payments. This is a critical leadership role responsible for building secure, scalable, and compliant financial systems that power how customers move, manage, and understand their money.

You will lead multiple engineering teams, partner closely with Product, Design, Risk, Compliance, and Finance, and drive operational excellence across high-scale, high-trust financial infrastructure. This is a rare opportunity to shape the future of a product that millions of people depend on for their financial stability.

You'll be challenged to modernize essential platforms, drive the next wave of product innovation (from financial wellness to AI-powered automation), and build for massive scale and unflinching reliability. We're looking for a visionary leader who can inspire a large organization, navigate immense technical complexity, and ultimately help us make the work of paying a team disappear.

About the Team:

You'll be leading the Money Engineering team, a core part of Gusto's Fintech Products and the team most directly connected to our customers' peace of mind. We believe that financial wellness isn't just a feature - it’s the foundation of trust with every business we serve. We don't just build software; we take on the immense complexity of financial wellness so our customers can focus on their passions.

What You’ll Do:

• Defines and executes the long-term technical strategy for the Money platform, ensuring scalable, resilient, and compliant financial systems across consumer and business products.

• Drives platform thinking across payments, ledgers, accounting systems, and financial data infrastructure while meeting regulatory, security, and audit requirements.

• Leads and develops senior engineering leaders, fostering a high-performing, inclusive culture focused on accountability and customer impact.

• Owns org design, capacity planning, and hiring strategy, while establishing clear ownership across product and platform teams.

• Oversees delivery of high-quality financial products and complex cross-functional initiatives (e.g., money movement, tax credits, invoicing, expense management).

• Improves engineering velocity, operational excellence, and incident response, partnering with Risk, Compliance, and Legal for secure delivery.

• Guides architecture for critical financial systems, including ledgers, payment orchestration, reconciliation, and reporting pipelines.

• Champions best practices in distributed systems, data integrity, and fault tolerance, while driving observability, auditability, and technical modernization.

Here’s what you’ll do day-to-day:

• Set the technical north star for Gusto's core payments and fintech platforms, guiding the evolution of our architecture toward greater scalability, reliability, and flexibility for the future.

• Build and nurture a world-class engineering organization of over 50, fostering a culture of excellence and investing deeply in the growth of our People Empowerers and senior technical leaders.

• Deliver with excellence on a high-stakes roadmap, leading your teams to execute complex, deeply technical projects that are fundamental to our customers' trust and our business's success.

• Drive the next generation of financial products innovation by partnering with product and design leaders to transform our customer experience from simply being possible to being truly magical.

• Uplevel our engineering craft and operational rigor, championing a culture of quality, continuous improvement, and ownership for the systems that form the bedrock of Gusto.

• Act as a key voice in Gusto's engineering leadership, collaborating across the company to influence strategy and ensure our payroll platform enables the ambitious future of our entire product ecosystem.

Here’s what we’re looking for:

• 12+ years of engineering experience, including 5+ years leading senior engineering leaders.

• Proven experience building and scaling fintech, payments, accounting, or financial infrastructure systems.

• Experience owning regulated financial systems with strong compliance and audit requirements.

• Demonstrated success leading multi-team organizations (50+ engineers preferred).

• Deep understanding of payment systems, ledgers, reconciliation, and financial data integrity.

• Experience with distributed systems at scale.

• Familiarity with regulatory frameworks impacting financial products.

• Strong data and platform architecture instincts.

• Strategic thinker with strong execution discipline.

• Exceptional cross-functional collaborator.

• High ownership mindset with bias for action.

• Strong communication skills with executive presence.

• Passion for building inclusive, high-performing teams.

Why This Role Matters:

Money is foundational to our platform and our customers’ success. This leader will shape the systems that power how businesses and individuals manage, move, and understand their money,ensuring trust, reliability, and innovation at scale.

Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale. Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas. When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.

Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto. Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, a

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Your responsibilities will include contributing to our technical architecture as we grow, caring about agility as much as scalability and availability, and contributing to all phases of software development including ideation, prototyping, design and implementation. You will also play an active role in hiring, mentoring and career development of other engineers, and raise the bar for technical standards, performance, reliability, and operational excellence.

We are looking for someone with significant, demonstrated impact that their work has had on the product and/or the teams, deep knowledge of a high-level programming language, and experience with Distributed systems. You should have 2+ years of experience as the primary technical leader for a team, and experience collaborating directly with product teams and designers, and a proven track record of delivering value to customers or users.

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You’ll be part of one of our multidisciplinary product teams, where you will build both back-end and front-end systems, and work closely with designers, product managers, researchers, and data analysts.

We’re facing many exciting scaling challenges and we’re building a robust platform where your expertise can be applied to areas such as building a beautiful messenger composer, rule matching, deliverability, security, app availability and machine learning, to name a few.

As an experienced engineer you will:

• Develop technical plans and contribute to our technical architecture as we scale our products to serve tens of millions of people every day.

• Write Ruby code, which knits together a lot of AWS, infrastructure, platform and SaaS technologies that form the core of Intercom’s backend infrastructure.

• Ship a change to production on your first day and a feature in your first week. That “day one” change is automatically deployed to production along with 100 other deployments (on average) each weekday.

• Build using the best tools in the industry. We invest heavily in AI-powered developer tools that remove friction and help you focus on solving meaningful problems.

• Grow your team’s capacity by mentoring other engineers and interviewing candidates.

This is a chance to be an integral part of building and growing a team.

We are a well-treated bunch, with awesome benefits!

• Competitive salary, annual bonus and equity

• Regular compensation reviews - we reward great work!

• Generous paid time off above statutory minimum

• Hybrid working - MacBooks are our standard, but we also offer Windows for certain roles when needed.

• Fun events for Intercomrades, friends, and family!

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Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading.

The Legend team’s mission is to reimagine the advanced trading experience across all asset classes. We build best-in-class platforms for power users who expect high-performance, seamless web and desktop experiences, while pushing the boundaries of financial innovation. Our scope includes expanding into new asset types, account structures, and global markets while integrating cutting-edge technologies like AI.

As an Engineering Manager, you’ll drive the design and development of modular, scalable web-based trading application. You’ll collaborate cross-functionally with product, design, and data science, mentor engineers, and build a high-performing team. This hands-on role requires strong technical leadership, a passion for developing people, and sharp product judgment.

This role is based in our Menlo Park, CA office, with in-person attendance expected 5 days per week. At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams.

What you’ll do

• Lead a team focused on building Legend’s next-generation trading experiences for web and desktop

• Set and communicate a clear technical direction aligned with product strategy, holding a high bar for quality, performance, and maintainability as the product scales.

• Partner cross-functionally with design, product, AI, and infrastructure teams to enhance the core product experience and enable expansion across new asset types, account structures, and geographies.

• Foster a collaborative, inclusive team environment where engineers across experience levels can do their best work, grow in their careers, and feel ownership over both technical outcomes and product impact.

• Be a thoughtful technical leader within the team, aiding in diligent architectural decisions and fostering a culture of high-quality code and engineering processes.

What you bring

• At least 7 years of professional software engineering experience.

• At least 2 years of engineering management experience leading product-focused engineering teams.

• Strong foundation in modern web engineering, with deep experience in technologies such as React, TypeScript, JavaScript, and Node.js.

• Deep understanding of web architecture and best practices for building modular, scalable systems within large, evolving codebases.

• Proven ability to grow engineers across levels, through mentorship, feedback, and clear expectations that raise technical rigor and ownership.

• An execution-focused mindset with a strong passion for building and leading product-focused teams, capable of navigating ambiguity and delivering results.

Leadership Expectations

Our ambitious roadmap requires a great culture shaped by exceptional leaders. Here’s what we expect from them:

• Drive high performance by setting clear, focused goals, giving real-time feedback, stretching top talent, and scaling impact through focus, innovation, and tech.

• Hire and retain top talent by setting a high bar, hiring only those who raise it, investing in onboarding, and addressing talent issues quickly and fairly.

• Create community by connecting work to purpose, removing friction while prioritizing safety, building trust and inclusion, and leading from the front with integrity.

What we offer

• Challenging, high-impact work to grow your career

• Performance-driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching

• Best in class benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents

• Lifestyle wallet – a highly flexible benefits spending account for wellness, learning, and more

• Employer-paid life & disability insurance, fertility benefits, and mental health support

• Time off to recharge including company holidays, paid time off, sick time, parental leave, and more!

• Exceptional office experience with catered meals, events, and comfortable workspaces

In addition to the base pay range listed below, this role is also eligible for bonus opportunities + equity + benefits.

Base pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected base pay range for this role is based on the location where the work will be performed and is aligned to one of 3 compensation zones. For other locations not listed, compensation can be discussed with your recruiter during the interview process.

Base Pay Range:

Zone 1 (Menlo Park, CA; New York, NY; Bellevue, WA; Washington, DC)$230,000-$270,000 USD

Zone 2 (Denver, CO; Westlake, TX; Chicago, IL)$203,000-$238,000 USD

Zone 3 (Lake Mary, FL; Clearwater, FL; Gainesville, FL)$180,000-$211,000 USD

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JOB DESCRIPTION:

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.

Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.

What's The Opportunity?

The helpdesk is having its biggest moment in a decade. AI is transforming what a helpdesk can do - and Intercom is the only company building a helpdesk and an AI agent as a single, integrated platform. This role is about owning that story: showing existing customers that we're investing deeply in the product they rely on, and establishing Intercom's vision for what an AI-first helpdesk looks like to the broader market.

This is a senior IC role for someone who wants to operate at the centre of product, AI, sales, and strategy. You'll own the positioning and messaging for Intercom's Helpdesk product , connected with the product team, close to customers, and responsible for one of the most important narratives in the company: why Helpdesk and Fin together is fundamentally better than either alone.

You'll shape how we talk to the 25,000+ businesses already using Intercom, build the narrative for an AI-first helpdesk era, and establish Intercom as the obvious choice for teams who want their AI agent and their human support layer working as one.

You'll work directly with product, engineering, sales leadership, and the marketing team. You'll be hands-on with the product and the tech. This isn't a lane job - it's a builder role for someone who wants to work fast, think from first principles, and help define what great PMM looks like.

What Will I Be Doing?

• Shape the ICP and audience for Helpdesk - helping guide marketing and GTM teams on where to focus and direct campaigns and sales plays
• Lead positioning and messaging for the Helpdesk product area from first principles - owning the 1+1=3 story of Helpdesk + Fin and why the integrated platform delivers outcomes a standalone tool never could
• Define and build the narrative for Intercom's AI-first Helpdesk vision - what it means, why it matters, and why Intercom is uniquely positioned to deliver it - and bring it to market in a way that reshapes how buyers think about the category
• Partner with Product on how we communicate product investment and progress to existing customers - turning roadmap momentum into customer confidence that retains and expands accounts
• Build crisp, high-impact narratives and enablement that sales actually uses and establishes confidence. Work closely with Customer Success and Account Management to ensure messaging lands with the customers who need to hear it most
• Create high-quality core PMM assets yourself: web pages, first call decks, narratives and scripts launch materials. And maintain the core ‘brain’ of PMM context that feeds our AI-first approach
• Lead launches and go-to-market moments, working cross-functionally to deliver crisp messaging that fits for sales, campaigns and content needs
• Drive cross-functional alignment on what we're saying, why, and how it shows up everywhere - from the website to the sales deck to the customer email

What We're Looking For

This role is for someone who is a hybrid: part strategist, part storyteller, part technologist. You move between customer insight, product detail, competitive analysis, and creative expression without friction.

You've done this before

• 5+ years in product marketing, ideally in B2B with a track record of shaping how complex products are understood in market
• You've owned a core product area end-to-end - from ICP and positioning through to launches and field enablement
• You've worked in fast-moving environments where the product ships faster than the messaging can keep up - and found a way to move at that pace without losing quality
• Experience with customer retention or expansion motions is a strong plus

You think and write with precision

• Excellent written communication - you write crisp briefs, sharp narratives, and synthesis memos that drive alignment
• Strong editorial judgment - you know the difference between a sharp positioning statement and marketing language that means nothing
• You push back on vague claims and force specificity - in your own work and in others'

You're product-obsessed and technically engaged

• You read the docs, use the product, and dig into the tech before you craft a single message
• You're genuinely curious about AI - not just as a talking point, but as something you think about, experiment with, and engage with constantly
• You use AI tools fluently in your own work and are always looking for new ways to move faster and think sharper

You operate at the intersection of strategy and execution

• You don't hand off strategy and wait - you take it all the way to the asset, the launch, the field
• Strong judgment and the ability to work independently on large, high-stakes initiatives
• A systems thinker who builds messaging architectures and frameworks others can use, not just one-off assets
• You work well across functions, build trust quickly, and make the people around you more effective

Attributes We're Looking For

• Ambitious and competitive - you set a high bar, think big, and want to win. You'll go the extra mile and you're motivated by building something that leads the market.
• Confident and decisive - you back yourself, optimise for progress over consensus, and value momentum. You ask for forgiveness, not permission.
• Curious and intellectually engaged - you're always learning, experimenting, and asking why. You keep up with AI's pace and use it to improve how you work.
• Tasteful and creative - you understand what connects emotionally with people and draw on design, culture, and craft to create ideas that resonate.
• Impatient and change-oriented - you hate slow and work to fix the root cause. You thrive in ambiguity and love building something new.

Benefits

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!

• Competitive salary and equity in a fast-growing start-up
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
• Regular compensation reviews - we reward great work!
• Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated.
• Pension scheme & match up to 4%
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
• Flexible paid time off policy
• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
• If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
• MacBooks are our standard, but we also offer Windows for certain roles when needed

#LI-Hybrid

Policies

Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone.

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We are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional customer support to our clients, troubleshooting complex technical issues, and collaborating with our product teams to identify and resolve problems.

Responsibilities:

• Communicate efficiently and effectively with our customers, using our own product to do most of our support, but also making outbound phone calls as part of our offering.
• Own customer communications and issues from initial contact until resolution.
• Become an encyclopedia of knowledge about how Intercom works and what it is capable of.
• Work directly with product teams to identify current issues and offer informed opinions on potential solutions.
• Debug complex issues with an understanding of both our own codebase and the many technologies employed by our customers.

What Your First 6 Months Will Look Like:

• In your first 30 days, you will complete company onboarding, become familiar with Intercom's values, strategy, and goals, dive into CS-specific trainings to learn the product and CS workflows, and successfully pass relevant assessments.
• In your first 60 days, you will continue to complete CS trainings and pass relevant assessments successfully and on schedule, independently inbox using the resources and supports provided, and demonstrate ownership in the execution of your work.
• In your first 90 days, you will receive QA reviews and action feedback, begin a personal growth tracker document with your manager for ongoing development, contribute outside of the inbox via sharing suggestions and ideas for how we can improve, and successfully meet KPI targets and/or goals.

Requirements:

• 3-4+ years of technical support experience, ideally within a software/SaaS environment.
• Solid understanding of tech fundamentals & modern day tools (Slack, Chrome, Coda, etc.).
• A basic understanding of APIs and webhooks, navigating developer documentation to know what is and isn't possible with Intercom's REST API.
• Strong customer focus (excels at & enjoys helping customers).
• Strong communication skills (ability to question, clarify, empathize, use appropriate tone & language, personable).
• Strong problem-solving skills (ability to think critically and learn on-the-fly).
• Ability to troubleshoot and utilize resources to answer questions on baseline topics.
• Ability to take on & action feedback, as well as deliver feedback consistently and at a high quality to peers, managers, and cross-functional partners.

Bonus Skills & Attributes:

• Experience using Intercom, or similar SaaS platforms.
• Experience as Tier 2 or similar level of support.
• Experience in coaching & mentoring teammates.
• Experience in helping customers make the most of their current subscriptions.
• Experience in using AI tools (Glean, ChatGPT, Gemini etc.) to troubleshoot customer issues.

You'll Thrive Here If You:

• Are passionate about leveraging AI to enhance support experiences and drive team performance.
• See support as an exciting opportunity to solve daily customer-related puzzles.
• Like finding ways to work smarter, not just harder.
• Are hungry to learn, iterate, and help build something great.
• Are excited by ownership, accountability, and feedback,you don't just do the work, you shape how it's done, and are ok with sharing both constructive feedback & kudos about it.

Benefits:

• Competitive salary and equity in a fast-growing start-up.
• Catered lunch every weekday, plus a fully stocked kitchen.
• Regular compensation reviews,we reward great work!
• Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated.
• Flexible paid time off policy.
• Healthcare stipend towards private health insurance for you and your partner/spouse.
• MacBooks are our standard, but we also offer Windows for certain roles when needed.

#LI-Hybrid

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Revenue Velocity Mapping: Analyze the partner sales cycle to identify friction points. You will build targeted enablement 'interventions' designed specifically to increase win rates and decrease the time between partner onboarding and their first sourced deal. You will work cross-functionally with the Regional Partner Managers (APAC, LATAM, AMER, EMEA) to ensure the scaled content strategy aligns with regional revenue targets and specific GTM plays.

Monetization of Competency: Design and launch advanced certification programs that validate a partner's ability to sell and implement Intercom's AI Agent, directly impacting their ability to command higher service fees and drive deeper customer retention.

Ecosystem Mindshare & Growth: Create 'sales-ready' assets that allow partners to position Intercom effectively against competitors like Decagon, ensuring our partners are equipped to win high-stakes enterprise bids.

Strategic Architecture: Define and lead the long-term vision for scaled enablement, moving beyond modular training to create a holistic 'Partner Journey' that accelerates time-to-first-deal. You will provide the leadership team with deep insights into partner readiness. You will use data to 'pressure-test' our strategy, identifying which regions or tiers are underperforming and why.

Performance-Driven Enablement: Shift from measuring 'completions' to measuring 'competency and outcomes.' You will own the link between enablement programs and partner-driven ARR, identifying gaps in the funnel and deploying targeted interventions. Move beyond vanity metrics. You will be responsible for reporting on Enablement-Influenced Revenue, tracking how engagement with our platforms correlates with partner-sourced pipeline and deal velocity.

Cross-Functional Orchestration: Act as a high-agency partner to Product, Marketing, and Regional Leads. You won't just 'transform information'; you will synthesize competing priorities into a cohesive strategy that aligns with Intercom's global blueprint. You will proactively identify how AI can automate 'basic' enablement tasks, allowing you to focus on high-value strategic initiatives like advanced technical certifications and professional services excellence.

Infrastructure Ownership: Treat the Partner Enablement Hub as a product, continuously optimizing the UX and content architecture to ensure it remains the 'source of truth' for the global ecosystem.

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Fin is the #1 AI agent for customer service, resolving over 1 million customer conversations every week. We're looking for a Senior Engineering Manager to lead our Service Agent pillar, responsible for building every capability that makes Fin work.

What You'll Do

• Own strategically significant work streams end-to-end, accountable for outcomes, not just delivery cadence or team health.
• Lead from the front, deeply understanding the product, the problem, and the context, sometimes writing code yourself.
• Develop senior engineers into leaders, accelerating their growth and giving direct, actionable feedback.
• Partner with the Engineering Director on pillar-level strategy, identifying problems, forming convictions, and acting on them.

What We're Looking For

• Exceptional people leader and personally action-oriented, not one or the other.
• Product-minded, not process-minded, understanding what you're building and why.
• Operated at real scale with startup energy, having urgency, resourcefulness, and a bias toward action over discussion.
• AI fluency, actively experimenting with AI-assisted development and forming opinions about how it changes the way teams build software.
• Technically credible, able to hold your own and review an architecture proposal.
• Communication, able to explain complex projects to leadership and have difficult performance conversations.

Why Intercom, Why Now

• Fin is #1, and the race is heating up. We built the leading AI agent for customer service, but fast-moving AI-native startups are coming for this space.
• Intercom has been building for 15 years, deep product, massive customer base, strong revenue, and recently raised $250M to go even further even faster.
• Every employee gets Claude Code with unlimited Opus 4.6 tokens and 1M context, investing heavily in platform capabilities that make AI-assisted development genuinely transformative.

Benefits

• Competitive salary, annual bonus, and equity
• Regular compensation reviews
• Generous paid time off above statutory minimum
• Hybrid working
• MacBooks are our standard, but we also offer Windows for certain roles when needed
• Fun events for employees, friends, and family

#LI-Hybrid

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Our group is responsible for defining new ML features, researching appropriate algorithms and technologies, and rapidly getting first prototypes in our customers' hands. We are an extremely product-focused team. We work in partnership with Product and Design functions of teams we support.

Our team's dedicated Engineers enable us to move to production fast, often shipping to beta in weeks after a successful offline test. We are very passionate about applying machine learning technology, and have productized everything from classic supervised models, to cutting-edge unsupervised clustering algorithms, to novel applications of transformer neural networks.

Product Engineers in the AI Group will:

• Build the systems that power Intercom's flagship AI products.
• Work alongside our ML Scientists to bring proof-of-concept code to production; ensuring it's robust and scalable for real-world use.
• Partner with product teams outside of our group, to shape the best AI-powered product experience for our customers.
• Contribute to all phases of software development including ideation, prototyping, and implementation and testing.
• Play an active role in the hiring, mentoring, and career development of other engineers.
• Raise the bar for technical standards, performance, reliability, and operational excellence within the group and across Intercom.

We're looking for experienced product engineers who take an analytical approach to development and have some hands-on experience with ML systems. If you are an experienced product engineer who is passionate about applying machine learning technology, we'd love to hear from you!

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Location: London, England

Department: R&D

Job Description:

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.

Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.

Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.

What's the opportunity?

The volume and velocity of data at Intercom are exploding, fueled by our growth and our drive to integrate more sophisticated, AI-assisted data solutions.

The Data Engineering team is the critical engine powering Intercom's future. We are responsible for building and maintaining the distributed foundations that transform raw information into actionable intelligence, empowering all Intercom teams, from Product to Research. We are looking for a seasoned Senior Data Engineering Manager to take ownership of key data initiatives and drive these efforts forward.

What will I be doing?

This role is about impact and ownership. You will lead a team at the forefront of designing and evolving the core infrastructure that powers our entire data ecosystem.

Next-Gen Platform Evolution:

Partner with product and business teams and lead the architectural design and implementation of the next generation of our data stack, ensuring it can meet the demands of advanced analytics and AI applications.

Enablement Through Tooling:

Partner closely with Analytics Engineers, Analysts, and Data Scientists to build the self-service tooling and infrastructure they need to move fast and deploy safely.

Data Quality Guardianship:

Implement advanced monitoring systems to proactively detect, surface, and resolve data quality issues across our high-throughput environment (where dozens of changes can ship daily).

Driving Automation:

Develop automation and tooling that streamlines the creation and discovery of high-quality analytics data, making the entire data lifecycle more efficient.

The Strategic Impact You'll Drive

To put things in context, here are examples of the strategic, company-shaping initiatives you will be expected to own and drive as a Senior Data Engineering Manager:

GTM Data Platform Strategy:

Build the data acquisition strategy that will enable us to build the next generation of business focused internal software.

Conversational BI Strategy:

Lead the charge to shift away from complex, technical reporting toward natural language interaction to make data truly democratized and accessible, users should be able to query information,getting both raw numbers and contextual narratives instantly,without needing a data science degree or waiting on analysts.

Platform & Warehousing Strategy:

Lead the architectural- and cost review and revamp of our core data infrastructure and to ensure it can scale exponentially for future growth and advanced use cases.

Recent Wins You'll Build Upon:

AI-assisted Local Analytics Development Environment for Airflow and DBT.

Data-rich AI apps containerized on Snowflake SPCS.

A new, modern data catalog solution

Migrating critical MySQL ingestion pipelines from Aurora to PlanetScale.

Who you are:

You are a leader, a builder, and a problem-solver who thrives on solving real world business problems.

The Essentials:

7+ Years Experience:

You have a proven, full-time career history in the data space, leading teams of 6+ Engineers.

Stakeholder Focus:

You can communicate complex technical solutions to a business focused audience and vice versa. You are comfortable interacting with stakeholders across the entire breadth of the business.

Technical Depth:

Your team will be responsible for the majority of execution, but you’re not afraid to get your hands dirty and write code when it’s needed. You lead from the front.

A Leader & Mentor:

You naturally recognize opportunities to step back and mentor others, understanding when your guidance will multiply the team's output.

Bonus Points (Our Modern Stack Knowledge):

Airflow at Scale:

Extensive experience working with Apache Airflow, especially the nuances of operating it reliably in a high-volume environment.

Modern Data Stack Fluency:

Familiarity with tools like Snowflake and DBT.

Future-Focused:

You keep a keen eye on industry trends and emerging technologies, always thinking about what's next.

Next Steps

If you are passionate about designing resilient analytics infrastructure that scales with a high-growth, global product, we encourage you to apply!

Benefits

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!

Competitive salary and equity in a fast-growing start-up

We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen

Regular compensation reviews - we reward great work!

Pension scheme & match up to 4%

Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents

Open vacation policy and flexible holidays so you can take time off when you need it

Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones

If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too

MacBooks are our standard, but we also offer Windows for certain roles when needed.

#LI-Hybrid

Policies

Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.

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The successful candidate will function as the first line of defense in responding to production issues, constantly monitoring system health, and troubleshooting with appropriate teams to expedite service restoration. They will also implement preventive measures by seeking root causes and working cross-functionally across various groups to improve code, infrastructure, processes, and more.

Key Responsibilities:

• Manage Production Incidents and Problems effectively.
• Own production operational health, including real-time communication with stakeholders during service disruptions.
• Bring strategic thinking to identify opportunities for efficiency gains through optimization, simplification, and automation.
• Develop strong partnerships with IT stakeholders across infrastructure, application development, architecture, data, and security teams.
• Drive towards meeting and exceeding ITSM KPIs based on the organization's strategic goals.
• Collaborate with talented IT teams with varying levels of experience in a hybrid workplace.
• Foster an inclusive work environment and promote our company culture.

This role requires a strong technical background, excellent communication skills, and the ability to work effectively in a fast-paced environment. If you are a motivated and results-driven individual who is passionate about delivering exceptional service, we encourage you to apply.

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As a Technical Lead, you will function as the first line of defense in responding to production issues, constantly monitoring system health, and troubleshooting with appropriate teams to expedite service restoration. You will also implement preventive measures by seeking root causes and working cross-functionally across various groups to improve code, infrastructure, processes, and more.

Key Responsibilities:

• Manage Production Incidents and Problems effectively.
• Own production operational health, including real-time communication with stakeholders during service disruptions.
• Bring strategic thinking to identify opportunities for efficiency gains through optimization, simplification, and automation.
• Develop strong partnerships with IT stakeholders across infrastructure, application development, architecture, data, and security teams.
• Drive towards meeting and exceeding ITSM KPIs based on the organization's strategic goals.
• Collaborate with talented IT teams with varying levels of experience in a hybrid workplace.
• Foster an inclusive work environment and promote our company culture.

Requirements:

• Total Experience: 9 yrs to 12yrs
• English Proficiency: Fluent
• Skills:

+ IT Service Management – Advanced + Observability and Troubleshooting - Advanced + Major Incident Management - Advanced + Cloud Computing – Intermediate + Service Reliability Engineering – Intermediate + Software Development – Intermediate

• Tools:

+ Dynatrace - Intermediate (4-6 Years) or Similar tool + ThousandEyes - Intermediate (4-6 Years) or Similar tool + ExtraHop - Entry Level (1-3 Years) or Similar tool + SevOne - Entry Level (1-3 Years) or Similar tool + FullStory - Entry Level (1-3 Years) or Similar tool + SharePoint - Entry Level (1-3 Years) + Excel - Intermediate (4-6 Years)

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The Principal Architect drives alignment across all global regions and skill teams, ensuring that systems adhere to both industry and company standards. This requires close collaboration with cross-functional partners,including Infrastructure, developers, operations, and product managers,to gather requirements and ensure the platform serves the needs of all internal and external stakeholders.

Key responsibilities include:

• Supporting the development and evolution of the Industrial System's future state vision and roadmap by providing industry perspectives
• Consulting on emerging technology and business process modernization opportunities that are driving digital and AI-driven transformation in manufacturing and adjacent industries
• Ensuring delivery of architecture artifacts in line with delivery commitments and timeline
• Partnering with our Enterprise Platform Engineering and Operations team to develop a strategic and proactive roadmap for technology maintenance and remediation
• Supporting the development and execution of an accelerated portfolio rationalization plan
• Supporting cross-functional integration and alignment for end-to-end optimization across the Industrial value stream
• Building strong partnerships with and operating as an integral part of the Industrial Systems leadership team to drive and shape the transformation of the Industrial System
• Leading by example regarding solution and business architecture by participating in design sessions and engineering projects
• Leading a team of architects located in Dearborn, Michigan, Chennai, India, and elsewhere.
• Advising on how to prioritize updates of existing systems to meet the desired new architecture
• Staying aligned with key vendors and investors on new companies and technologies that should be part of our strategy going forward
• Staying on top of architecture trends and being prepared to advise teams across Ford how to keep up
• Ensuring solutions are fully aligned to the Ford technology strategy

This role is on-site in Dearborn, Michigan. Some travel to manufacturing and logistics sites around the world is expected.

As a Principal Architect, Industrial Systems, you will have the opportunity to work with a talented team of engineers and architects to design and implement cutting-edge industrial systems. You will be responsible for leading the development of the Industrial System's future state vision and roadmap, and for ensuring that systems adhere to both industry and company standards.

To be successful in this role, you will need to have a strong background in industrial systems architecture, as well as experience working with cross-functional teams to gather requirements and ensure the platform serves the needs of all internal and external stakeholders. You will also need to have excellent communication and collaboration skills, as well as the ability to lead by example and inspire others to do the same.

If you are a motivated and experienced industrial systems architect who is passionate about designing and implementing cutting-edge industrial systems, then we encourage you to apply for this exciting opportunity.

Qualifications

• Bachelor's degree or equivalent experience in a relevant field
• 15+ years of progressive responsibilities in IT or an IT focused business area
• 5+ years of experience in a field related to manufacturing or industrial systems
• Working knowledge of cloud computing, especially Google Cloud Platform
• Working knowledge of edge systems and on-premises computing in a manufacturing environment
• Experienced in business and solutions architecture, including selection of tools and platforms
• Strong outside-in perspective on the evolution of processes and technologies across Engineering, Manufacturing, Supply Chain and Quality domains
• Knowledge and familiarity with strategic technology platforms, including the Dassault Systems 3DExperience suite, Siemens Team Center, SAP/S4 MRP, Jira/JSM, and data centric architecture
• Knowledge of IT/OT integration and edge-to-cloud infrastructure optimization

Preferred Requirements

• Master's degree or equivalent experience in a relevant field
• Extensive demonstrated competency in Enterprise Architecture
• Experience working in areas related to the Industrial System such as manufacturing, supply chain, product development and engineering, transportation and logistics, and other related fields
• Understanding of how to apply Enterprise Architecture processes, tools, and viewpoints to a large, complex organization, and how to use EA skills to keep complexity at bay
• Understanding of the special circumstances of the automotive industry
• Working knowledge of AI, including traditional and generative AI, and how to apply it to real-world applications
• Knowledge of “cloud native” concepts in software architecture and delivery
• Working understanding of cybersecurity principles
• Must be skilled at influencing leaders and workers across the company at many different levels
• Must be able to think and act strategically, without constraints
• Must be able to develop a team, including growing employees' performance and maturity, recruiting, and retaining key talent.

What We Can Offer

As part of the Ford family, you'll enjoy excellent compensation, and a comprehensive benefits package that includes generous PTO, retirement, savings and stock investment plans, incentive compensation, and much more. You'll also experience exciting opportunities for professional and personal growth and recognition.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States on a permanent basis. Verification of employment eligibility will be required at time of hire. Visa sponsorship is not available for this position.

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As part of our Manufacturing team, you’ll help build the world-class, state-of-the-art smart vehicles we're known for. In our plants around the world, we’re constantly developing new technologies and processes to further increase our efficiency. You'll get the satisfaction of making great products people use and love.

Ford is building the next generation of technologies and capabilities for manufacturing , and data is at the center of making those systems smarter, safer, and more scalable. As a Principal Data Product Manager on Ford’s Advanced Industrial Technology & Platforms (ATP) team, you’ll lead the strategy and delivery of data products that power manufacturing technology products in production systems, robotics and automation, vision systems and additive manufacturing.

You’ll work across operations technology (OT) and enterprise IT to ensure data is captured, governed, and delivered in ways that are secure, reliable, and ready for scale across multiple sites.

Responsibilities

• Define the vision and roadmap for ATP’s core data systems products, aligned to business outcomes and platform scalability.
• Build and evolve data products such as:
• Robotics telemetry and event datasets (health, faults, tasks, utilization)
• Fleet and site performance datasets and metrics layers
• Vision datasets (images/video) with metadata, labeling workflows, and training-ready packaging
• APIs and curated datasets that enable analytics and ML teams to move faster
• Contextualization of data from the shopfloor and analytics.
• Partner with engineering, data science, and operations to define requirements for data quality, latency, reliability, and cost,especially for high-volume image/video data.
• Drive standardization across systems and suppliers by defining schemas and data contracts that work across sites and robotics platforms.
• Establish a clear approach to data access and governance across OT and IT environments (security, privacy, retention, auditability).
• Measure adoption and impact,tracking product usage, data quality and availability, and operational outcomes enabled by your data products.
• Lead cross-functional alignment and decision-making across manufacturing/operations, engineering, cybersecurity, IT, and key partners,without needing formal people leadership.

Qualifications

• Bachelor’s degree or equivalent experience.
• 10+ years of experience in product management and/or building data products at scale.
• Track record delivering data products or platform capabilities used by multiple teams (not one-off dashboards).
• Strong understanding of data product fundamentals: event data, batch vs streaming, data modeling, metadata/lineage, and data quality/observability.
• Ability to translate complex, ambiguous problems into clear priorities, requirements, and measurable outcomes.
• Strong communication and stakeholder leadership skills, including comfort working with both executives and technical teams.

Even better, you may have

• Master’s degree or MBA.
• Experience with robotics, automation, or industrial telemetry data (uptime, MTTR, utilization, task success).
• Experience building products for vision/ML data (image/video pipelines, labeling workflows, dataset quality and versioning).
• Experience bridging OT and IT environments, including edge constraints and secure data movement.
• Familiarity with governance and security patterns (RBAC/ABAC, encryption, retention, audit controls) in enterprise settings.
• Experience enabling ML teams through well-designed data interfaces, training data practices, or MLOps-adjacent workflows.

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Our team has been tasked to develop scalable AI solutions for the Sales and Services group. We aspire to navigate Ford through the disruptiveness of the information age, harnessing the power of data and artificial intelligence to realize the enterprise's known goals, reveal hidden opportunities, and achieve data superiority.

Your primary responsibility will be to develop and articulate the product vision working closely with business partners, aligning it with Ford's broader digital transformation goals. You will empathize and deeply understand your target audience and personas to define the right problem to solve with AI.

In this role, you will:

• Develop and articulate the product vision and strategy
• Define and drive the product roadmap
• Prioritize product features and enhancements
• Collaborate with key stakeholders across various business units
• Manage relationships with product stakeholders
• Act as a liaison between technical teams and business units
• Lead a cross-functional product team in the design, development, and deployment of the AI products
• Collaborate with product group leaders to lead and adopt operational standards
• Work hands-on with the development team to prioritize, plan, and deliver AI solutions
• Ensure the solution is scalable, secure, and reliable
• Drive the integration of AI/ML capabilities into customer and business-facing applications
• Collaborate with the product team to define specifications, requirements, and acceptance criteria for deliverables
• Create assets to guide product development work
• Maintain an actionable backlog of user stories for development team
• Define, track, and analyze key product metrics and KPIs to inform product strategy, prioritize features, and drive continuous improvement and business outcomes

If you have a passion for applying technology to solve business problems and are motivated to apply your AI skills to build the solutions that will support sales and increase productivity, we encourage you to apply for this exciting opportunity.

As an established global company, we offer the benefit of choice. You can choose what matters most to you - a career that challenges you, a culture that supports you, or a community that inspires you. We're committed to creating a workplace where everyone feels valued, respected, and empowered to succeed.

We're looking for someone who is:

• A Bachelor's degree in Computer Science, Computer Engineering, Systems Engineering, or equivalent combination of relevant education and experience
• 5+ years with progressive responsibilities in an agile software development and delivery environment
• 3+ years of experience as a Product Manager with responsibilities including defining product vision, strategy, product roadmaps, and building and managing backlogs
• Strong leadership and communication skills and the ability to teach others
• Ability to work collaboratively with others and navigate complex decision-making
• Ability to collaborate well with engineers, designers, and business partners
• Previous success delivering a product to market with an Agile development team, and ongoing development and support of production applications
• Curiosity about new technologies and a demonstrated history of continuous learning mindset
• Practice in Lean/Lean Startup thinking, human-centered product development, and Agile Software development
• Exposure to lightweight product development methods such as user story mapping and/or rapid prototyping

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

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The Emerging Sales team is growing! Okta EMEA sales organisation are a team of entrepreneurial and driven sales professionals and they are playing a key role in the expansion of Okta as we establish ourselves as a market leader in the Benelux territory, leveraging Okta’s existing customer references, marketing programs, partner base and ISV & alliance relationships.

The Emerging Customer Account Executive at Okta is responsible for all aspects of existing customer growth including management of the sales process for customers below 500 employees in Benelux.

As an Okta Emerging Account Executive (Existing Business) you will:

• Meet or exceed quarterly revenue targets
• Develop and execute an actionable plan for the assigned territory
• Individually prospect to build and manage a robust sales pipeline
• Qualify sales opportunities based on Okta’s sales methodology to assess customer fit, establish requirements and agree success criteria
• Manage negotiations of both commercial terms and, in partnership with Okta’s legal team, Master Service Agreement & Data Privacy Agreements
• Work with customers beyond closing the initial agreement to accelerate customer adoption and create future upsell opportunities
• Form long-term relationships with resell and system integrators partners to extend Okta’s market reach & drive adoption
• Develop long-term strategic relationships with key accounts to drive customer happiness
• Travel as necessary, typically about 25%

Fluency in Dutch language & English

You could be a great fit for this role if you have:

• Passion for technology and how it can help organisations compete and thrive in the Digital Age;
• Excitement about the opportunity to join the Benelux territory arm of an exciting and fast-growing SaaS provider;
• A track record of success selling a Software-as-a-Service and/or Cloud Computing services to the largest and most complex organisations in Benelux
• Experience in value-based selling at senior/C-Level in sub 500 employee base accounts
• A reputation as a trusted business partner for you peers in the local reseller and system integrator community
• Excellent verbal and written communications skills;
• The ability to travel, including customer & partner sites

You might also have:

• Understanding of and experience with Identity & Access Management, Single Sign-on and API-based solutions is always great but definitely not a must have
• BSc/BA degree or equivalent (preferred but not essential)

Apply now to continue the conversation and speak with one of our recruiters.

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As a Motorcraft eCommerce and Catalog Manager, you will be responsible for architecting the vision, identifying market opportunities, and aligning stakeholders. You will own the digital roadmap for all B2B parts sales channels, ensuring a unified and aggressive growth strategy that supports Ford's entire aftermarket distributor and dealer network.

Key responsibilities include:

• Strategy & Planning (40%):
• Focus: Architecting the vision, identifying market opportunities, and aligning stakeholders.
• Comprehensive Channel Strategy: Own the digital roadmap for all B2B parts sales channels, ensuring a unified and aggressive growth strategy that supports Ford's entire aftermarket distributor and dealer network.
• Market Share Penetration: Identify 'white space' opportunities within the B2B landscape to support the eCommerce strategy.
• Ecosystem Integration Strategy: Oversee the expansion into new digital touchpoints beyond the web portal, including API integrations with Customer Management Systems (CMS) and Dealer/Sales Management Systems (DMS).
• Creation, Delivery & Execution (40%):
• Focus: Building the product, driving the sales engine, and fostering team collaboration.
• Agile Product Delivery: Create well-defined features, user stories, and acceptance criteria.
• Tactical Execution: Participate in daily standups, iteration planning sessions, product demos, and retrospectives.
• Tracking, Analytics & ROI (20%):
• Focus: Measuring impact, validating hypotheses, and optimizing growth.
• Full-Funnel Attribution: Establish and manage a sophisticated tracking framework to measure the impact of every digital feature and marketing campaign.
• Data-Driven Prioritization: Use data to identify opportunities and forecast feature value.

If you are a motivated and experienced professional with a passion for eCommerce and catalog management, this could be the perfect opportunity for you to join Ford Motor Company and contribute to the success of our business.

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You'll guide organisations through their digital transformation journeys, from planning through monitoring, using your technical expertise, understanding of cloud and modern software development practices, and strong customer empathy.

Reporting to a regional Solutions Architect manager and partnering closely with Account Executives and cross-functional teams, you'll own technical evaluations (including proof of value initiatives and workshops), shape solution architectures, and serve as the voice of the customer back to Product Management.

In your first year, you'll focus on driving successful platform adoption, influencing revenue growth through solution selling, and building long-term, trust-based relationships that showcase GitLab's differentiated position in an AI-driven DevSecOps landscape.

Responsibilities:

• Lead technical discovery, demos, and validation (including proofs of value) to show how GitLab's AI-powered DevSecOps platform meets customers' technical and business needs across the full lifecycle.

• Drive the technical evaluation process as the Directly Responsible Individual, including solution design, POC/POV ownership, workshop design, and the technical components of tenders, audits, and value stream assessments.

• Collaborate with Commercial Account Executives and regional sales teams in North America to shape and execute account strategies that support new customer acquisition and expansion.

• Build and deepen relationships with technical practitioners and business leaders, guiding them through GitLab-driven digital transformation and enabling them to become GitLab advocates.

• Advise customers on modern software development, continuous integration, continuous deployment, security, and cloud practices, challenging existing approaches to improve return on investment.

• Serve as the voice of the customer with Product Management, Engineering, Sales, and Marketing by sharing feedback, use cases, and competitive insights that inform roadmap and positioning.

• Maintain and extend your technical expertise in GitLab, DevSecOps, AI, and related cloud technologies, creating reusable examples, best practice guidance, and technical collateral for customers and partners.

• Invest in your own growth and development through ongoing learning, mentorship, and knowledge sharing to continuously improve the impact of the Solutions Architect team.

Requirements:

• Experience engaging with customers in technical pre-sales, consulting, or similar roles, guiding them through solution design and evaluation.

• Proficiency with the end-to-end software development lifecycle, including modern DevSecOps practices and continuous integration and continuous deployment workflows.

• Hands-on experience with GitLab or comparable source control, CI/CD, and collaboration platforms, and the ability to map platform capabilities to customer use cases.

• Practical knowledge of cloud computing concepts and related technologies, with the ability to discuss deployment, security, and operations options with technical teams.

• Ability to lead technical evaluations such as proofs of concept or proofs of value, contribute to tenders or audits, and design and run workshops or value stream assessments.

• Clear technical communication and presentation skills, with the ability to adapt messages for practitioners through to senior business and technical decision makers.

• Skill in building trusted relationships, listening with empathy, and acting as a customer advocate to internal teams such as Product, Engineering, Sales, and Marketing.

• Motivation to continuously develop professionally, including learning new technologies, deepening GitLab platform expertise, and applying transferable experience from related fields.

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You'll guide your team to act as trusted advisors to GitLab prospects and customers, helping them validate GitLab's Enterprise Edition as the right technical and business solution and supporting successful adoption of the GitLab platform across the entire software development lifecycle.

You'll hire, coach, and retain a high-performing team, set clear expectations, and be accountable for how your team runs complex technical evaluations, articulates business outcomes, and collaborates with Sales, Engineering, Product Management, and Marketing.

You'll model the work of a Solutions Architect yourself, from solution design through technical presentations, so your team is equipped to drive meaningful customer change with GitLab.

Key responsibilities include:

• Leading a distributed team of intermediate and senior Solutions Architects.
• Coaching, mentoring, and developing team members through regular feedback, career support, and skills development in both technical and consultative areas.
• Growing and retaining a high-performing team by hiring thoughtfully, onboarding effectively, and fostering an inclusive, results-focused culture.
• Guiding by example by engaging in key customer opportunities as a Solutions Architect, from discovery through technical validation and successful adoption of the GitLab platform.
• Driving the quality and consistency of technical evaluations, demos, and proofs of concept so that GitLab solutions clearly address customer business and technical requirements.
• Collaborating closely with regional sales managers on territory strategy, account planning, and forecast support to ensure alignment between technical and commercial motions.
• Partnering with Product Management, Engineering, and Marketing to share field insights, influence the roadmap, and improve messaging around GitLab's Enterprise Edition and platform capabilities.
• Owning team execution by defining and tracking key performance indicators, and communicating progress, risks, and priorities clearly to your team, peers, and leadership.

To succeed in this role, you'll need:

• Experience mentoring and developing technical team members, including giving and receiving constructive feedback.
• Experience managing or leading technical pre-sales or information technology professionals.
• Ability to collaborate effectively with other managers and cross-functional partners to plan and execute sales and go-to-market strategies.
• Strong technical presentation and communication skills, with the ability to engage both technical and business stakeholders.
• Knowledge of the end-to-end software development lifecycle, including modern software development or operations practices.
• Understanding of continuous integration and continuous deployment concepts and their impact on customer outcomes.
• Familiarity with cloud computing concepts, related technologies, and common customer adoption patterns.
• Ability and willingness to travel in line with business needs and the company's travel policy, and openness to learning and using GitLab and related tools, including through transferable experience from adjacent domains.

The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.

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We are looking for a seasoned Product Manager to own the end-to-end Business Continuity & Disaster Recovery (BCDR) user journey for our customers. You will define the strategy, product direction, and measurable outcomes that ensure CockroachDB meets the world’s toughest uptime, resilience, and recovery expectations.

This is a highly technical, deeply customer-centric role that requires systems thinking, sharp problem definition, and strong cross-functional leadership. You will leverage both qualitative and quantitative data (customer telemetry, product analytics, operational outcomes, and failover success metrics) to guide prioritization, validate hypotheses, and drive data-backed decisions that deliver seamless, reliable user experiences.

Responsibilities

• Own the end-to-end journey. Lead the full lifecycle, from awareness and activation (e.g., validating RPO/RTO targets) through ongoing use and renewal. Using metrics to surface gaps and drive continuous improvement.
• Build a problem-first, data-driven strategy. Understand customer needs across key personas (SRE, platform, architect). Define a multi-year roadmap balancing performance, cost, RPO/RTO guarantees, and operational simplicity. Prioritize using qualitative and quantitative signals.
• Deliver measurable outcomes. Set and track success metrics (DR adoption, failover success rate, time-to-recovery). Ensure customers reliably achieve their RPO/RTO targets. Validate that product changes deliver real value and iterate when they don’t.
• Lead with clarity and customer centricity. Act as the customer’s voice in strategic decisions. Communicate technical concepts clearly across engineering, PMM, Sales, and executives, aligning teams around the user journey success and failure points.
• Apply an AI-first mindset. Use AI to accelerate insights, improve product quality, and increase the efficiency of delivering customer value.

Expectations

In the first 30-60 days, you will go through PM onboarding with your onboarding mentor (Roachmate). You will familiarize yourself with the current state of our disaster recovery capabilities and how they address customers’ business continuity and disaster recovery journey and process. You will create Cloud clusters, and try out the core features, to get a sense of the end-to-end experience for yourself. You’ll review our current backlog, get up to speed on in-flight features, and understand today's most pressing customer problems.

After 90 days, you will be fully integrated into the team. You will conduct customer calls and work with our internal account teams to understand core customer problems. There are countless opportunities for us to invest in. You will prioritize the ones that exceed our customers’ expectations and allow them to seamlessly integrate CockroachDB into their operations without worrying about recovering from disasters.

Requirements

• A computer science degree and/or first-hand experience building products focused on disaster recovery, infrastructure, databases, or products with high data criticality
• 5+ years of total work experience with enterprise or SaaS products
• Proven experience in improving user journeys while leveraging data
• Delivered successful customer-facing products or features by partnering with senior Engineering teams
• Background working directly with medium-sized to large enterprises to understand and address problems, set proper timelines and expectations around feature delivery to internal stakeholders and external teams
• Experience driving business results through influential communication and cross-functional stakeholder management
• A collaborative approach and an eagerness to partner with other product teams and all other functions in the company, such as Legal, Finance, Marketing, and Sales

Nice to Haves

• An MBA and/or experience working with business stakeholders (e.g., Finance, Revenue)

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Responsibilities

• Own the global GTM and enablement strategy for every new product category Databricks enters - from foundational knowledge through advanced competitive positioning against incumbents

• Build and ship enablement at scale using AI: use vibe coding, and AI content pipelines to generate first-draft technical deep dives, competitive talk tracks, hands-on labs, and demo environments - then curate for accuracy and field impact

• Design and build demo environments and POC patterns that SAs can fork and customize for customer conversations - you're an architect, not a slide maker

• Partner directly with Product and Engineering leadership across new product lines to stay ahead of the roadmap and translate upcoming features into field-ready assets before GA

• Establish a tight product feedback loop - systematically capture field friction, lost deals, and SA objections and channel them back to Product with actionable recommendations. You have the standing to tell PMs what's not working and the data to back it up

• Design the competitive narrative architecture and build the "why Databricks" story that gives an SA confidence walking into a room with a customer executive.

• Create scalable, multi-format enablement: Deep dives, solutions, AI role-plays, hands-on labs, and self-paced learning paths - always with a bias toward assets SAs can use in a customer conversation that same week

• Build AI-powered tools that make the field smarter: Glean agents for instant answers, AI role-plays for pitch practice, automated competitive briefs from real-time market signals

• Define and track KPIs that measure field readiness, and whether SAs are actually winning more Lakebase deals

• Stay a practitioner yourself: spend ~10-15% of your time in customer-facing moments - customer executive briefings, select competitive POCs, because what you build is sharper when you've defended the position in front of a customer executive, not just written it down

• Take a step back, think strategically and innovate your approaches to keep up with the fast-paced environment.

What We Look For

• 8+ years in solutions architecture, technical pre-sales, developer relations, technical product marketing, or technical enablement

• You've been the SA in the room: you know what it feels like to run a POC, handle objections live, and defend a technical position against a competitor. That lived experience is what makes your enablement credible

• Demonstrated ability to go deep fast in unfamiliar technical domains - the "T-shaped" technologist who can become credible in a new technology one quarter and a new category the next

• Builder mentality: you default to building tools, demos, and automations - not decks. You use AI tools as a daily force multiplier, not a novelty

• Demonstrated ability to build enablement programs from scratch (0-to-1) - not just iterate on existing content. You see a blank page as an opportunity, not a problem

• Strong product instinct: you can look at a feature roadmap for a brand-new category and immediately see how it maps to customer use cases and competitive differentiation

• Experience working directly with Product and Engineering teams as a peer, not just a consumer of their content

• The backbone to tell Product "the field can't sell this because X" - backed by data and field evidence

• Scaling mindset: everything you build needs to work for a global technical field team, not a 20-person workshop. You think about leverage and automation before you think about live delivery

• Exceptional communication skills - you can make complex technical concepts accessible to a broad audience, from SAs to C-Suite

Nice to Have

• Experience at a high-growth infrastructure company during a major product launch

• Background in both pre-sales and post-sales technical roles - you've lived the full customer lifecycle

• Hands-on experience with Databricks or competitive platforms

• Experience building AI applications on operational databases (RAG patterns, agent architectures, etc.)

• You've already used AI to build at scale - automating content creation, building internal tools, or shipping demos faster than anyone thought possible

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This role requires a combination of strong project management skills, technical acumen, effective communication abilities, and a proactive, ownership-driven mindset.

Key responsibilities include:

• Lead and manage end-to-end project delivery, ensuring successful execution within scope, time, and budget constraints.
• Manage multiple projects simultaneously, demonstrating strong prioritization and organizational skills.
• Collaborate with cross-functional teams, including engineering, product management, and sales, to drive project success.
• Work closely with stakeholders to define project objectives, requirements, and deliverables.
• Develop and maintain detailed project plans, timelines, and resource allocations using highly organized working methods.
• Identify potential risks and proactively implement mitigation strategies to ensure successful project outcomes.
• Conduct thorough risk assessments and provide recommendations to the leadership team.
• Establish clear lines of communication within the project team and with key stakeholders.
• Provide regular project updates, status reports, and escalate issues as needed.
• Ensure that project deliverables meet the highest quality standards and align with Company X's commitment to excellence.
• Interface with clients to understand their requirements and expectations, ensuring a high level of client satisfaction.
• Drive customer adoption by ensuring delivered solutions are effectively implemented and deliver business value.
• Act as a trusted advisor, providing insights and recommendations based on industry best practices.
• Identify new opportunities for expanding client engagement and delivering additional value.
• Identify opportunities for process improvement and contribute to the development of best practices within the project management function.
• Demonstrate ownership, accountability, and a proactive approach in all aspects of project delivery.

Requirements:

• Bachelor's or Master's degree in Business, Computer Science, or a related field
• Proven experience as a Project Manager in the technology sector, preferably in data analytics or related fields
• Demonstrated experience managing multiple concurrent projects in a fast-paced environment
• Strong understanding of project management methodologies, tools, and techniques
• Excellent communication and interpersonal skills
• Fluent in English (reading, writing, and speaking)
• Demonstrated ability to lead and motivate cross-functional teams
• Self-motivated, proactive, and able to take initiative with minimal supervision
• Strong sense of ownership and accountability
• Highly organized with strong attention to detail
• PMP or other relevant certifications are a plus

Where could this role be based? Hyderabad, India

Build your career at Starburst

All-Stars have the opportunity and freedom to realize their true potential. By building alongside top talent, we're empowered to take ownership of our careers and drive meaningful change. Anchored in industry-proven technology and unprecedented success, All-Stars are taking on the challenge everyday to disrupt our industry – and the future.

Our global workforce is supported by a competitive Total Rewards program that reflects our commitment to a rewarding and supportive work environment. This includes a variety of benefits like competitive pay, attractive stock grants, flexible paid time off, and more.

We are committed to fostering an intentional, inclusive, and diverse culture that drives deep engagement, authentic belonging, and an exceptional All-Star experience. We believe that diversity of thought, perspective, background and experience will enable us to own what we do, drive our success and empower our All-Stars to show up authentically.

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As a Site Reliability Engineer, you balance the day-to-day operations on production systems with long-term software engineering improvements to reduce operational toil and foster the reliability, availability, and performance of these systems.

Key Responsibilities:

• Design, build, and maintain scalable, highly available and fault-tolerant infrastructures to support our web services and ML workloads
• Ensure our platform, inference and model training environments are always highly available and enable seamless replication of work environments across several HPC clusters
• Operate systems and troubleshoot issues in production environments (interrupts, on-call responses, users admin, data extraction, infrastructure scaling, etc.)
• Implement and improve monitoring, alerting, and incident response systems to ensure optimal system performance and minimize downtime
• Implement and maintain workflows and tools (CI/CD, containerization, orchestration, monitoring, logging and alerting systems) for both our client-facing APIs and large training runs

Development Responsibilities:

• Drive continuous improvement in infrastructure automation, deployment, and orchestration using tools like Kubernetes, Flux, Terraform
• Collaborate with AI/ML researchers to develop and implement solutions that enable safe and reproducible model-training experiments
• Build a cloud-agnostic platform offering an abstraction layer between science and infrastructure
• Design and develop new workflows and tooling to improve to the reliability, availability and performance of our systems (automation scripts, refactoring, new API-based features, web apps, dashboards, etc.)
• Collaborate with the security team to ensure infrastructure adheres to best security practices and compliance requirements
• Document processes and procedures to ensure consistency and knowledge sharing across the team
• Contribute to open-source projects, research publications, blog articles and conferences

Requirements:

• Master’s degree in Computer Science, Engineering or a related field
• 7+ years of experience in a DevOps/SRE role
• Strong experience with cloud computing and highly available distributed systems
• Exposure to site reliability issues in critical environments (issue root cause analysis, in-production troubleshooting, on-call rotations...)
• Experience working against reliability KPIs (observability, alerting, SLAs)
• Hands-on experience with CI/CD, containerization and orchestration tools (Docker, Kubernetes...)
• Knowledge of monitoring, logging, alerting and observability tools (Prometheus, Grafana, ELK Stack, Datadog...)
• Familiarity with infrastructure-as-code tools like Terraform or CloudFormation
• Proficiency in scripting languages (Python, Go, Bash...) and knowledge of software development best practices
• Strong understanding of networking, security, and system administration concepts
• Excellent problem-solving and communication skills

Preferred Qualifications:

• Experience in an AI/ML environment
• Experience of high-performance computing (HPC) systems and workload managers (Slurm)
• Worked with modern AI-oriented solutions (Fluidstack, Coreweave, Vast...)

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As a senior staff software engineer, you will have a high degree of ownership over our technical systems and product roadmap. You will work with a world-class team, including engineers from Google, Twitter, Venmo, and Udemy, to build a fast-growing marketplace of highly-rated courses, including many million-dollar instructors.

Responsibilities:

• Own big parts of our fast-growing marketplace, including our marketplace storefront, next-gen course platform, and recommendation and data systems.
• Work with a world-class team to build a fast-growing marketplace of highly-rated courses, including many million-dollar instructors.
• Collaborate with cross-functional teams to drive product development and growth.
• Design, develop, and deploy scalable and efficient software solutions.
• Mentor junior engineers and contribute to the growth and development of the team.

Requirements:

• 5+ years of experience shipping real features to a real user base (excluding personal or school projects).
• Experience with React, Next.js, Python, FastAPI, Postgres, and OpenSearch.
• Strong understanding of software design patterns and principles.
• Excellent communication and collaboration skills.
• Ability to work independently and as part of a team.

Benefits:

• Competitive salary and benefits package.
• Opportunity to work with a world-class team and build a fast-growing marketplace of highly-rated courses.
• Flexible remote work arrangement.
• Professional development opportunities, including training and mentorship.

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You'll work closely with technical teams to implement improvements, streamline operations, and keep our environment resilient.

Your responsibilities will include: Administering and maintaining Linux servers and services, focusing on stability, scalability, and security Performing patching, upgrades, and configuration management to keep systems current and compliant Managing authentication, and access controls across Linux and integrated platforms Supporting and troubleshooting core infrastructure services (DNS, DHCP, VPN, SSH, NFS, etc.) Developing and maintaining automation workflows to reduce manual work and improve consistency Monitoring system performance, responding to incidents, and implementing preventative measures Collaborating with different departments to understand and meet their technical requirements and support needs Testing and evaluating new technology to determine its potential benefits for the company Documenting procedures, configurations, and troubleshooting steps for team use

Requirements: 3–5+ years of experience as a Systems Administrator with a strong Linux focus Hands-on expertise with major Linux distributions (e.g. RHEL, CentOS, Ubuntu) in server environments Solid foundation in networking concepts and services (TCP/IP, DNS, DHCP, VPNs) Proficiency with virtualization platforms (VMware, KVM, or similar) Experience with authentication and access management in Linux environments (e.g. LDAP, Kerberos, SSSD, PAM) Strong troubleshooting skills and ability to manage multiple priorities effectively Clear, collaborative communication skills for cross-team work

Bonus: Experience with automation and configuration management tools (e.g., Ansible) Familiarity with identity management platforms such as FreeIPA or Active Directory integration Exposure to cloud environments (AWS, GCP, Azure) Knowledge of containerization and orchestration (Docker, Kubernetes) Experience with monitoring and logging tools (Grafana, Prometheus, ELK, Nagios)

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lag Team's mission is to deliver a unified, intelligent portfolio services platform that:

Enables seamless portfolio onboarding and maintenance Provides API-driven, self-service capabilities Reduces manual operations through structured automation and AI-assisted workflows Scales reliably across products, environments, and clients

We are seeking a senior full-stack engineer with strong backend and distributed systems expertise, who actively leverages AI-assisted development and agentive workflows to accelerate delivery and improve engineering quality.

Responsibilities include: Collaborate with team members in a multi-office, multi-country environment Deliver high-efficiency, high-availability, concurrent, and fault-tolerant software systems Work with product management and business users to define the roadmap for the product Identify and drive opportunities to incorporate AI and intelligent automation into the Portfolio Services platform, improving developer experience, reducing manual operations, and enhancing user outcomes Lead the adoption of AI-augmented engineering practices and ensure resilience and stability by including the use of generative AI coding assistants, automated test generation, intelligent documentation, and AI-enhanced observability Design and develop innovative solutions to complex problems, identifying issues and roadblocks Drive a strong culture by bringing principles of inclusion and diversity to the team and setting the tone through specific recruiting, management actions, and employee engagement

Good to have: Experience architecting or integrating AI-powered components (e.g., workflow automation, recommendation systems, anomaly detection, LLM-based services) Knowledge and experience developing and working with relational databases (e.g., MySQL, Sybase) Experience developing using NoSQL and distributed storage technologies (e.g., Cassandra, HBase) Experience with Cloud platforms like Microsoft Azure, AWS, Google Cloud Experience with DevOps and tools like Azure DevOps Team leading experience Experience with frontend technologies and the Angular framework is a plus

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This role will also be responsible for providing analytical support on various cross-functional initiatives, with a focus on driving increased sales. The ideal candidate should be comfortable building Power BI dashboards, as well as leveraging data to inform decisions and drive measurable results.

You will operate with a higher level of autonomy, contributing to multiple projects, collaborating across teams, and helping to enhance data capabilities across the organization.

Key responsibilities include:

• Partner with business stakeholders to design and implement data-driven solutions that support strategic objectives
• Provide analytical support to cross-functional initiatives, with a focus on improving sales performance and operational efficiency
• Analyze large datasets and translate findings into actionable insights and recommendations
• Build, maintain, and enhance dashboards and reports (Power BI preferred) to support decision-making
• Collaborate with cross-functional teams to define analytics requirements and deliver data solutions
• Act as a liaison between business teams, IT, and Product Management
• Develop and improve data integration strategies across multiple data sources and platforms
• Create clear documentation, business cases, and reporting frameworks aligned with stakeholder needs
• Support UAT, technical specifications, and system enhancements with minimal supervision
• Ensure data quality, troubleshoot issues, and implement improvements to data processes
• Identify opportunities to streamline manual processes and enhance reporting capabilities
• Manage multiple priorities and contribute to projects with increasing complexity and ownership

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At Workable, we empower companies to focus on what truly matters: hiring the right people and fostering their growth. While we take HR seriously, we maintain a lighthearted and collaborative culture. At Workable, you'll find smart people who have fun, learn, innovate, and help others do the same.

We respect everyone, we hire the best, and make sure every experience is special.

As a Site Reliability Data Engineer based in Athens, you will play a critical role in ensuring the reliability, scalability, and performance of our data infrastructure and pipelines. You will collaborate closely with engineering teams to build and operate robust cloud-based systems, driving automation and observability across our platform.

Key responsibilities include:

• Build, operate, and improve ETL/ELT pipelines, Spark workloads, and data warehouse components.
• Develop tools and automations to simplify and harden data pipeline workflows and general operations.
• Design, implement, and maintain scalable, highly available cloud infrastructure and services with a focus on automation and reliability.
• Develop and operate observability tooling for monitoring, logging, tracing, and data-pipeline metrics (freshness, completeness, latency, error rates).
• Collaborate with development teams to instrument, deploy, and troubleshoot production systems across microservices on Kubernetes.
• Operate, deploy, and monitor data infrastructure and cloud services from development to production.
• Own availability, scalability, and performance of systems, focusing on data pipelines and warehousing components.
• Partner with peer SREs to roll out production changes and mitigate data-related and infrastructure incidents.
• Troubleshoot issues across data pipelines and production systems; support capacity planning and analyze system and data workflow performance.
• Provide data engineering expertise to engineering teams and work cross-functionally with developers and analysts on designing, releasing, and troubleshooting production systems.
• Own team projects and ensure timely delivery.

Requirements

• BS/MS degree in Computer Science, Engineering, or equivalent practical experience
• 2+ years of experience in site reliability engineering, data engineering, or a closely related role, including programming
• Experience with a major cloud provider (AWS or GCP)
• Hands-on experience with infrastructure-as-code or configuration management tools (Terraform or Ansible)
• Experience with ETL/ELT concepts and tools (Airflow or dbt)
• Experience with Apache Spark or similar distributed data processing frameworks
• Experience with cloud data warehouses (BigQuery, Redshift, or Snowflake)
• Proficiency in at least one programming language (Python, Go, or Scala)
• Excellent written English proficiency
• Legally authorized to work in Greece

Preferred Qualifications

• Production experience with Kubernetes
• Experience with centralized monitoring and logging systems
• Experience with streaming systems (Kafka or Spark Streaming)

Benefits

Our employees enjoy benefits that make them more productive and contribute directly to the development of their professional skills. We want to be able to attract the best of the best and make sure they keep getting better. On top of an exciting, vibrant and intellectually challenging environment, we are offering:

• Comprehensive Health Coverage: A robust health insurance plan that includes coverage for your dependents.
• Competitive Compensation: An attractive salary paired with a performance-based bonus plan.
• Flexible Work Model: Enjoy the best of both worlds with a hybrid setup,two days working from home and three in the office.
• Top-Tier Tools: Apple gear and access to the latest productivity tools to help you excel.
• Stay Connected: A mobile data plan to keep you online wherever you are.
• Delicious Perks: Fresh, tasty food at the office to fuel your productivity.
• Relocation Bonus: To help you settle in smoothly in Athens.

Workable is most decidedly an equal opportunity employer. We want applicants of diverse background and hire without regard to colour, gender, religion, national origin, citizenship, disability, age, sexual orientation, or any other characteristic protected by law.

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As Finance Partner for EU Amazon Shipping, you'll partner with Operations teams and cross-functional finance groups to drive sustainable, profitable growth. You'll work with senior leaders across 5 EU country P&Ls, collaborating with Supply Chain, Operations, and Finance functions to deliver insightful analysis and timely guidance.

Key Responsibilities

Build Scalable Financial Mechanisms: Design and implement automated financial frameworks that scale across multiple countries and business lines, reducing manual effort while increasing accuracy and speed of decision-making

Drive Automation & Embrace AI: Lead the transformation of traditional finance processes through automation and AI-powered tools, enabling the business to scale efficiently from thousands to millions of packages

Lead Change Management: Champion new ways of working across finance and operations teams, establishing standardized processes that can be replicated across the expanding SWA network

Strategic Partnership: Work with transportation and finance teams to identify best practices, lead cost improvement initiatives, and develop mechanisms that support rapid business growth

Financial Innovation: Create flexible frameworks that adapt to network variability, new programs and enable dynamic modeling, turning complex multi-week analyses into real-time insights

Basic Qualifications

Bachelor's degree in finance, accounting, business, economics, or a related analytical field (e.g., engineering, math, computer science)

Experience in tax, finance or a related analytical field

Experience applying key financial performance indicators (KPIs) to analyses

Experience in building financial and operational reports/data sets that inform business decision-making

Experience in creating process improvements with automation and analysis

Experience participating in continuous improvement projects in your team to scale and improve controllership with measurable results

Preferred Qualifications

Experience in identifying incomplete or inaccurate data, identifying the root cause and creating/implementing an escalation plan

Experience in solving complex business challenges by delivering accurate and timely financial models, analysis, and recommendations that have a proven impact on business (e.g., financial savings, operational improvements, or customer benefits)

Experience working with large-scale data mining and reporting tools (examples: SQL, MS Access, Essbase, Cognos) and other financial systems (examples: Oracle, SAP, Lawson, JD Edwards)

Experience delivering forecasting, budgeting, and variance analysis, and data interpretation of results

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As a Software Engineer on the Bugbot team, you'll maintain Bugbot as the industry's best AI code reviewer. This is a full-stack IC role where you'll ship features end-to-end and directly shape how millions of engineers interact with AI during code review.

Your responsibilities will include:

• Launching new Bugbot features end-to-end from defining the feature and building the UI to wiring up the backend and iterating on model behavior.
• Evolving the review pipeline by adapting prompting strategies, model routing, context selection, and agent orchestration.
• Building integrations that embed Bugbot into every engineer's workflow.
• Owning product quality and reliability by monitoring precision and recall, triaging false positives, improving observability across the review pipeline.
• Designing onboarding and adoption flows that help teams go from first install to daily active usage.
• Partnering with ML, infrastructure, and product teams to inform model improvements with real-world review data.

You'll own Bugbot's product surface end-to-end: features, integrations, review pipeline, onboarding, configuration, and the user experience of AI code review.

This role requires you to move fluidly between the model layer and the product layer. Quality is the product – a code review assistant that posts noisy or unhelpful comments is worse than no assistant at all.

You'll be obsessive about making Bugbot's output genuinely useful and obsess about your evals.

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As a Commercial Expansion Account Executive at Cursor, you will own a portfolio of existing commercial customers and be accountable for expansion, net revenue retention, and renewals. You will proactively multi-thread into engineering, data, and product leadership to identify opportunities, position additional capabilities, and turn initial lands into multi-year, multi-product relationships.

You will monitor usage commitments closely and reach out long before customers exhaust their pre-commit to revisit value delivered, explain Cursor's evolving product and model landscape, and right-size the next phase of usage and commercial structure.

You will run high-judgment renewal motions - from transactional, email-led renewals to complex, multi-stakeholder negotiations involving solutions, product, and leadership.

You will help shape and execute an emerging tiering strategy across your book (Tier 1 strategic accounts vs. transactional tail) and ruthlessly prioritize your time accordingly.

You will stay on top of the fast-changing AI ecosystem - new models, pricing shifts, product capabilities - and translate that into clear, value-led narratives for customers.

You will collaborate closely with Product, Support, RevOps, and Sales Leadership to tighten feedback loops from the field and level up how Cursor sells and supports commercial customers.

What Success Looks Like

You will deliver meaningful value to customers, helping them stay ahead of the curve by growing adoption and transforming the way they build software.

You will consistently hit or exceed renewal and expansion targets across your book of business.

Your Tier 1 accounts will see meaningful year-over-year growth in both usage and revenue, and you will be able to point to specific multi-threaded plays you ran to make it happen.

Customers will trust you as a strategic partner who can explain Cursor's roadmap and pricing, and how the broader AI landscape is shifting and what that means for them.

Internally, Sales and Product leaders will rely on you for signal on what's working (and what isn't) in our expansion and renewal playbook.

Who You Are

You have 2+ years of closing experience in a high-velocity B2B SaaS environment.

You have meaningful expansion and renewal experience: you've owned a book of business, run renewal cycles, and can walk through how you turned an initial land into significant growth.

You have experience selling technical products - dev tools, infrastructure, data/AI platforms, payments/fintech, or similarly complex, multi-stakeholder solutions.

You have a strong commercial and strategic mindset: comfortable navigating change, usage-based models, and explaining 'why things are changing' in a way that builds trust.

You are energized by change and ambiguity. The AI space is evolving quickly, Cursor's product is evolving with it, and you see that as an opportunity, not a bug.

You have a proven track record of outperformance (Presidents Club, top-quartile results, clear evidence you've been an outlier on your team).

You have excellent communication and storytelling skills - both in explaining technical concepts simply and in running thoughtful, value-led commercial conversations.

Why This Role Is Unique

This role offers a bleeding-edge product and category, with opportunities to expand in a land-and-expand motion. You will be part of a talented team, working alongside top-tier engineers, product leaders, and sellers from OpenAI, Stripe, Figma, Vercel, Databricks, and more.

Compensation

The compensation package includes a competitive OTE with a 60/40 base/variable split, meaningful equity aligned with Cursor's growth and long-term upside, and full benefits. The role is based in San Francisco or New York City.

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In addition, you will identify opportunities to embed AI into account planning, forecasting, reporting, pricing analysis, customer insights, and internal coordination. You will implement and manage AI-powered tools that improve data visibility, response times, and strategic insight. You will automate repetitive administrative and reporting tasks to allow the account team to focus on high-value commercial activity. You will evaluate emerging AI solutions and recommend practical applications relevant to the global account. You will support effective adoption and responsible use of AI across the account team.

As a Sales Enablement Specialist, you will act as a liaison between Sales, Operations, Finance, and Technology functions supporting the global account. You will improve reporting frameworks and dashboard visibility to support executive-level reviews. You will support governance, documentation, and process consistency across regions. You will lead change management initiatives related to new tools and workflow improvements.

The ideal candidate will be commercially astute and results-oriented. They will be a strategic thinker with a continuous improvement mindset. They will be curious and proactive in identifying AI innovation opportunities. They will be comfortable driving change within established teams. They will be highly organized with strong attention to detail. They will be able to work under pressure and to deadlines. They will have experience and technical knowledge of the PC Gaming or PC Hardware market, which is preferred but not required.

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Anthropic is seeking a Senior Manager, Infrastructure Capex Accounting to join our Infrastructure Accounting team. In this role, you will execute day-to-day accounting for Anthropic's owned infrastructure assets , the GPUs, networking equipment, and data center buildouts underpinning our recently announced $50bn investment in American computing infrastructure.

As we continue our rapid growth, you will help ensure the operational scalability and financial accuracy of the core functions that enable Anthropic's research and commercial success.

This is an opportunity to be at the heart of one of the fastest-scaling companies in the industry, and to shape how Anthropic's growing fixed asset base is accounted for and understood across the business.

Responsibilities

• Lead end-to-end accounting for Anthropic's AI infrastructure capex and fixed asset portfolio, including monthly close, construction-in-progress (CIP) tracking, reconciliations, roll-forwards, and flux analysis

• Apply technical accounting expertise to complex infrastructure arrangements under ASC 360 (capitalization, useful lives, impairment, disposals, and asset retirement obligations)

• Partner with Real Estate, Legal, and Finance teams during contract negotiation and execution to ensure accounting implications are understood before commitments are made

• Serve as a trusted finance partner to non-finance stakeholders , explaining the financial statement impact of their decisions in clear, simple terms they can act on

• Collaborate cross-functionally to improve the quality of upstream data pipelines from operational and contract systems, particularly around asset receipt, deployment, and in-service dates

• Design and scale systems, processes, and controls to support a rapidly growing fixed asset portfolio

• Collaborate with and mentor accounting professionals across the Infrastructure Accounting team

• Serve as a key point of contact with external auditors on fixed asset and capex accounting matters

• Drive process improvements and automation, including leveraging AI tooling, to enhance the efficiency and accuracy of financial reporting

You may be a good fit if you

• Have 10+ years of progressive experience in accounting, with operational experience at technology or infrastructure-heavy companies

• Hold a Bachelor's degree in Accounting or Finance; CPA or equivalent preferred

• Possess strong technical accounting knowledge of ASC 360, particularly as applied to infrastructure, data center, or compute-related assets

• Have experience managing a significant fixed asset portfolio in a high-growth environment

• Demonstrate strong analytical abilities and comfort working with large, complex datasets

• Have a track record of improving scalable financial processes in fast-moving environments

• Have experience mentoring and developing accounting professionals

• Are adept at translating technical accounting concepts into financial implications for non-finance stakeholders

• Communicate clearly and influence effectively across cross-functional partners

• Have experience partnering with engineering, infrastructure, or operations teams to improve financial reporting and cost transparency

Strong candidates may have

• Experience at hyperscalers, large compute consumers, or data center operators with exposure to infrastructure asset structures (including GPU clusters, networking equipment, and data center buildouts)

• Experience with fixed asset subledger systems at scale

• SQL proficiency for querying and analyzing large infrastructure and accounting datasets

• Background in Big 4 accounting or advisory services combined with industry experience

• Experience with complex data center buildouts or hybrid cloud / on-premise environments

• Knowledge of AI/ML infrastructure and associated cost structures

• Experience applying AI tooling (including Claude) to accounting processes, memo drafting, or close automation

• Proven ability to navigate ambiguity and drive results in rapidly changing environments

Logistics

Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience

Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience

Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position

Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.

Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.

How we're different

We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact , advancing our long-term goals of steerable, trustworthy AI , rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time.

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Responsibilities:

• Become an expert in all Anthropic products
• Respond to user support cases with a variety of complexity, from simple billing or account questions for individuals to complex API debugging for large businesses
• Clearly and empathetically communicate with a wide range of user personas, context-switching between guiding executives in a high-touch model to assisting consumer users in a rapid pace
• Manage on-call tasks for high-urgency user issues with extreme ownership. This includes being on critical ‘pager duty’ during APAC hours to ensure 24/7 Support for Critical Queries.
• Prioritize critically and comfortably adapt to an ever-evolving product landscape
• Operate in ambiguity, making informed decisions even in never-before-seen situations
• Partner with engineers, teammates, and other internal stakeholders to diagnose and resolve user issues, both individually and at scale
• Suggest and drive improvements to increase user satisfaction through support processes as well as own initiatives that increase efficiency and drive down contact rates
• Uplevel our team’s technical knowledge by scoping gaps, working with cross-functional partners to deeply understand relevant nuances, and building resources that grow with our products

You may be a good fit if you:

• Have experience in providing technical product support within a second tier, escalated, or priority support team.
• Are familiar with APIs and technical SaaS products and can deeply understand technical docs with ease
• Have demonstrated an ability to thrive in fast-paced, reactive situations while meeting core support metrics targets (e.g. CSAT, SLA, etc.)
• Possess strong user empathy and are expert in the lifecycle of a support case; you can read between the lines of a user’s question, put yourself in their shoes, and get at the heart of their needs for a speedy, satisfying resolution
• Have crisp but kind written communication skills and a deep care for the details
• Enjoy helping others learn about new features and complex concepts
• Are persistent and curious; you delight in the hunt of tracking down a bug or issue, and are energized by fixing this for all similar users going forward
• Have experience contributing to the foundations of a support team – this is essential, highly valuable, but often unglamorous work. And particularly key for this role due to it being among the first Support hires in APAC.
• Are proficient at working in a technical environment and are interested in Anthropic’s products
• Possess a deep sense of ownership, and are excited to help us build our team!

Logistics:

• Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience
• Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience
• Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position
• Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.
• Visa sponsorship: We do sponsor visas! However, we aren’t able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.

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As a Site Reliability Engineer, you balance the day-to-day operations on production systems with long-term software engineering improvements to reduce operational toil and foster the reliability, availability, and performance of these systems.

Responsibilities

• Design, build, and maintain scalable, highly available and fault-tolerant infrastructures to support our web services and ML workloads
• Make sure our platform, inference and model training environments are always highly available and enable seamless replication of work environments across several HPC clusters
• Operate systems and troubleshoot issues in production environments (interrupts, on-call responses, users admin, data extraction, infrastructure scaling, etc.)
• Implement and improve monitoring, alerting, and incident response systems to ensure optimal system performance and minimize downtime
• Implement and maintain workflows and tools (CI/CD, containerization, orchestration, monitoring, logging and alerting systems) for both our client-facing APIs and large training runs
• Participate occasionally in on-call rotations to respond to incidents and perform root cause analysis to prevent future occurrences

Development

• Drive continuous improvement in infrastructure automation, deployment, and orchestration using tools like Kubernetes, Flux, Terraform
• Collaborate with AI/ML researchers to develop and implement solutions that enable safe and reproducible model-training experiments
• Build a cloud-agnostic platform offering an abstraction layer between science and infrastructure
• Design and develop new workflows and tooling to improve to the reliability, availability and performance of our systems (automation scripts, refactoring, new API-based features, web apps, dashboards, etc.)
• Collaborate with the security team to ensure infrastructure adheres to best security practices and compliance requirements
• Document processes and procedures to ensure consistency and knowledge sharing across the team
• Contribute to open-source projects, research publications, blog articles and conferences

Requirements

• Master’s degree in Computer Science, Engineering or a related field
• 7+ years of experience in a DevOps/SRE role
• Strong experience with cloud computing and highly available distributed systems
• Exposure to site reliability issues in critical environments (issue root cause analysis, in-production troubleshooting, on-call rotations...)
• Experience working against reliability KPIs (observability, alerting, SLAs)
• Hands-on experience with CI/CD, containerization and orchestration tools (Docker, Kubernetes...)
• Knowledge of monitoring, logging, alerting and observability tools (Prometheus, Grafana, ELK Stack, Datadog...)
• Familiarity with infrastructure-as-code tools like Terraform or CloudFormation
• Proficiency in scripting languages (Python, Go, Bash...) and knowledge of software development best practices
• Strong understanding of networking, security, and system administration concepts
• Excellent problem-solving and communication skills

Nice to Have

• Experience in an AI/ML environment
• Experience of high-performance computing (HPC) systems and workload managers (Slurm)
• Worked with modern AI-oriented solutions (Fluidstack, Coreweave, Vast...)

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Responsibilities:

Become an expert in all Anthropic products Respond to user support cases with a variety of complexity, from simple billing or account questions for individuals to complex API debugging for large businesses Clearly and empathetically communicate with a wide range of user personas, context-switching between guiding executives in a high-touch model to assisting consumer users in a rapid pace Manage on-call tasks for high-urgency user issues with extreme ownership. This includes being on critical ‘pager duty’ during APAC hours to ensure 24/7 Support for Critical Queries. Prioritize critically and comfortably adapt to an ever-evolving product landscape Operate in ambiguity, making informed decisions even in never-before-seen situations Partner with engineers, teammates, and other internal stakeholders to diagnose and resolve user issues, both individually and at scale Suggest and drive improvements to increase user satisfaction through support processes as well as own initiatives that increase efficiency and drive down contact rates Uplevel our team’s technical knowledge by scoping gaps, working with cross-functional partners to deeply understand relevant nuances, and building resources that grow with our products

You may be a good fit if you: Have experience in providing technical product support within a second tier, escalated, or priority support team. Are familiar with APIs and technical SaaS products and can deeply understand technical docs with ease Have demonstrated an ability to thrive in fast-paced, reactive situations while meeting core support metrics targets (e.g. CSAT, SLA, etc.) Possess strong user empathy and are expert in the lifecycle of a support case; you can read between the lines of a user’s question, put yourself in their shoes, and get at the heart of their needs for a speedy, satisfying resolution Have crisp but kind written communication skills and a deep care for the details Enjoy helping others learn about new features and complex concepts Are persistent and curious; you delight in the hunt of tracking down a bug or issue, and are energized by fixing this for all similar users going forward Have experience contributing to the foundations of a support team – this is essential, highly valuable, but often unglamorous work. And particularly key for this role due to it being among the first Support hires in APAC. Are proficient at working in a technical environment and are interested in Anthropic’s products Possess a deep sense of ownership, and are excited to help us build our team!

Logistics Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices. Visa sponsorship: We do sponsor visas! However, we aren’t able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.

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In collaboration with GTM, product, and marketing teams, you'll help refine our approach to the federal civilian market while maintaining the highest standards of security and compliance.

Responsibilities:

• Drive new business and revenue growth specifically within federal civilian agencies, owning the full sales cycle from initial outreach through deployment
• Navigate the unique requirements of federal civilian procurement, including FAR/DFAR compliance, security standards, and agency-specific regulations
• Build and maintain relationships with key decision-makers across federal civilian agencies, becoming a trusted advisor on AI capabilities and implementation
• Develop and execute strategic account plans that align with agency missions and modernization initiatives
• Coordinate closely with cloud service providers (AWS, GCP) and system integrators to ensure successful deployment and integration
• Provide detailed market intelligence and customer feedback to product teams to ensure our offerings meet federal civilian requirements
• Create and maintain sales playbooks specific to federal civilian use cases and procurement processes
• Take a leadership role in growing our federal civilian presence while maintaining hands-on engagement with key accounts
• Collaborate across teams to ensure coordinated delivery of commitments and maintain appropriate documentation of customer engagements

You may be a good fit if you have:

• 7+ years of enterprise sales experience in the federal civilian space, with a proven track record of driving adoption of emerging technologies
• A deep understanding of federal civilian agency missions, challenges, and technology needs
• Demonstrated the ability to balance strategic leadership with hands-on sales execution
• Experience navigating complex federal procurement processes and compliance requirements
• A strong track record of exceeding revenue targets in the federal civilian space
• Extensive experience with federal civilian contracting vehicles and procurement mechanisms
• Excellent relationship-building skills across all levels, from technical teams to senior agency leadership
• A proven ability to coordinate across multiple stakeholders, including cloud providers and system integrators
• Strategic thinking combined with attention to detail in execution
• A passion for safe and ethical AI development, with the ability to articulate its importance in government contexts

Annual compensation range for this role is $360,000-$435,000 USD.

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Responsibilities:

• Exposure to programming languages such as Python, JavaScript, bash, PowerShell, and C#
• Familiarity with version control systems such as Git
• Collaborate with implementation partners to design, build, and deploy complex integrations
• Assist with proof of concepts for strategic and enterprise customers
• Work side-by-side with customers to establish partnerships and strategic relationships
• Analyze and audit existing Helpshift implementations for the purpose of making improvements
• Become an expert at using Helpshift's administrative tools
• Work collaboratively with Customer Success Managers, other Services teams, and Sales to ensure customers' overall success with the product

Requirements:

• Exposure to any of the following programming languages: Python, Go, C#, Node.js, PowerShell
• Familiarity with technical SaaS concepts such as SDKs, APIs, and cloud computing
• Exceptional organizational skills
• Understanding of Object-Oriented Programming concepts
• Excellent communication skills
• Proficiency in the entire G-Suite and ability to perform data analysis tasks
• Curiosity about complex systems and a natural problem-solving ability

Benefits:

Helpshift embraces diversity and is an equal opportunity workplace.

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As an Engineering Product Manager, you will work closely with engineers, engineering managers, and other partners to translate outcomes into actionable plans, support effective delivery, and continuously improve how value is delivered to customers and internal consumers.

Key responsibilities include:

• Owning the day-to-day product delivery for a team, ensuring work is clearly defined, prioritized, and aligned with agreed outcomes.
• Collaborating closely with software engineers, engineering managers, and technical leaders to shape backlog items that are technically sound, well-scoped, and ready for delivery.
• Translating customer, business, and platform needs into clear requirements, user stories, and acceptance criteria that support incremental delivery.
• Maintaining and evolving the team backlog, balancing new work, technical improvements, operational needs, and delivery commitments.
• Partnering with engineering to plan and sequence work effectively, managing dependencies and trade-offs while maintaining a sustainable delivery pace.

To be successful in this role, you will need:

• A Bachelor's degree in Computer Science or a related field of study.
• 5+ years of professional experience in a technical product management or delivery-focused role working closely with software engineering teams.
• Strong experience working with software engineers on complex, technical products or digital capabilities.
• Demonstrated ability to break down complex problems into well-defined, deliverable units of work.
• Solid technical understanding of modern software systems, enabling effective collaboration and trade-off discussions with engineers.
• Experience working in agile, iterative delivery environments with a focus on incremental value and fast feedback.

If you're a motivated and experienced Engineering Product Manager looking for a new challenge, please apply!

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This is not a management role, however you'll own delivery end-to-end: embedding with customers to map workflows and success criteria, ensuring components ship on time, and leading readiness and change management for adoption. You’ll track progress, manage dependencies, make sequencing decisions, and drive 0→1 prototypes through MVP and scale. You will also share field insights with Product and Research to guide roadmap and priorities.

Success will be measured first and foremost by impact - deployments that deliver measurable value against customer goals, drive adoption, and become critical to their workflows. Additional measures of success include delivery reliability (milestones hit, low reopen/churn), operating leverage (patterns reused across deployments), judgment under pressure, and product impact (field signal that shifts roadmaps/architectures).

This is a high-trust, high-autonomy role. Success requires deep technical project management expertise, extreme ownership of outcomes, and an ability to immerse in customer workflows and partner with customer teams to solve complex engineering problems at pace.

This role is based in Tokyo. We use a hybrid model of 3 days in office and offer relocation assistance. Travel up to 25-50% is required.

In this role, you will:

• Own the technical delivery plan for multiple interdependent workstreams. Translate business objectives into a roadmap with milestones, dependencies, and acceptance criteria.

• Run day-to-day engineering execution. Track and drive delivery across OpenAI FDE and customer teams. Keep progress unblocked and sequenced. Make real-time trade-offs on scope and priority to protect the critical path.

• Embed with customer teams to land production deployments and drive adoption. Map workflows, shape tools/integrations, and translate requirements into a delivery plan. Lead onboarding, adoption, and change management.

• Partner with Product and Research so platform components and research workstreams land in time to support deployment goals.

• Codify solution patterns and evals. Extract reusable patterns and package field signals to improve product and models.

• Own value cases and ROI. Set impact hypotheses, baselines, and KPIs; run pre-/post-deployment measurement and report to exec sponsors.

You’ll thrive in this role if you:

• Bring 7+ years of customer-facing technical delivery leadership.

• Track record of successfully leading large, complex, high-stakes customer engagements where customer outcomes depended on tight coordination and fast decision making, ideally involving AI.

• Excel in high ambiguity environments. Know how to simplify complex and dynamic work.

• Move fluidly between system level understanding and execution level detail; can dive into customer workflows/data, map constraints, sketch architectures and move ambiguous problems to shipped systems.

• Think strategically and pattern-match. Able to step back from execution detail, recognise broader trends across deployments, and connect customer needs to scalable, reusable solutions.

• Have strong technical fluency and sharp sequencing instincts. Confident discussing technical details, pressure-testing architectures, and making trade-offs.

• Have shipped AI/LLM systems. You understand solution patterns, integration basics, and production pitfalls.

• You’re a translator with executive presence. You make complex technical trade-offs legible to business leaders and convert strategy into day-to-day technical execution.

• Enjoy being onsite with customers to accelerate delivery (often 25-50%, sometimes higher).

• Have expertise in at least one major sector (e.g., healthcare, energy, financial services, semiconductors, IT) to elevate solution framing and credibility.

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As a GCP Cloud Architect, you will provide day-to-day responsibility with hands-on design and development wherever applicable for key cloud-native infrastructure, computing, database, network, storage, and interoperability initiatives. As a key member of our Enterprise Technology Group, you'll play a critical part in crafting the future of mobility.

Responsibilities:

• Work with Technology and Software Platform teams to provide solutions for cloud infrastructure across the Ford Enterprise, including hosting, computing, databases, and networks.
• Define, analyze, assemble, and integrate components to deliver infrastructure patterns for the business, including consideration for platforms, software, availability, scalability, and reliability.
• Experienced with OpenShift/GKE and hands-on with GCP services and hands-on with GCP services, including Containers, Cloud Run, Compute Engine, Kubernetes Engine, Big Query, and Cloud Storage.
• Design, build, and maintain GCP infrastructure to support our applications and services with high performance, scalable and secure cloud native applications on GCP.
• Hands-on experience with application development experience leveraging technologies such as Java, Springboot, Python, etc.
• Collaborate with other teams to integrate GCP services into our overall IT architecture.
• Stay current with GCP technologies, and best practices and provide recommendations for continuous improvement.
• Develop, advise and document GCP infrastructure and deployment processes along with experience on REST API, Agile tools, DevOps, Source control and versioning tools (Git, JIRA) and build CI/CD pipelines using CI/CD methodologies leveraging Jenkins, containers, Kubernetes etc.
• Work with development teams to implement best practices for deploying and managing applications on GCP.
• Monitor and optimize the performance of GCP resources. Troubleshoot and resolve issues related to GCP infrastructure and services wherever needed.
• Supports the development of the technical design and documentation. Maintain open channels of communication by providing relevant information, technical expertise, and recommended best practices and patterns.
• Hands on experience with public cloud services offering (covering Compute, Storage, Network, Web, Cognitive, AI, Functions, IAM, etc.).
• Build big data solutions, ensure the guardrails, security and compliance of our GCP environment, Strong knowledge of Cloud security standards and principles including Identity and Access management.
• Work on Serverless design, implementing Container As A Service (CaaS), Cloud Infrastructure (IaaS) Security Compliance requirements, monitoring Infrastructure (IaaS), Network management, storage management and remediation automation.
• Experience with Data center environments with a mix of Linux and Windows and system administration, troubleshooting, proficiency with CLI (Bash, PowerShell), virtualization (VMware, Hyper-V), and monitoring tools.

Qualifications:

• Bachelor’s Degree in Computer Science, Computer Engineering, or a related field
• 10+ years of experience in IT or Technology-related disciplines with progressively increasing responsibility.
• 5+ Experience working with cloud native Google Cloud Platform (GCP) and hybrid cloud environments such as researching the best use of cloud products and the ecosystem, designing, developing, implementing, and managing Google Cloud Platform infrastructure.
• 3+ hands-on experience in scripting and automation using Python, Bash, or similar languages.
• 3+ years’ experience with application development using technologies such as Java, Springboot, Python, etc.
• 2+ years’ experience with infrastructure as code tools such as Terraform or Deployment Manager.

Benefits:

• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
• Paid time off and the option to purchase additional vacation time.

Salary:

This position is a salary grade 7 - 8 ranges from $97,140-190,500.

Final determination of salary grade will be based on candidate's skills and experience, and base salary will be set within the applicable range according to job scope, responsibility and competitive market value.

For more information on salary and benefits, click here: https://fordcareers.co/GSR

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Compensation

The base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. If the role is non-exempt, overtime pay will be provided consistent with applicable laws. In addition to the salary range listed above, total compensation also includes generous equity, performance-related bonus(es) for eligible employees, and the following benefits.

• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)
• 401(k) retirement plan with employer match
• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)
• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
• 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)
• Mental health and wellness support
• Employer-paid basic life and disability coverage
• Annual learning and development stipend to fuel your professional growth
• Daily meals in our offices, and meal delivery credits as eligible
• Relocation support for eligible employees
• Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.

About the Team

OpenAI’s User Operations team shepherds our customers’ adoption of AI and ensures that our customers' product experience is nothing short of exceptional. We are building the very first post-AGI support team. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others, to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises.

About the Role

We are looking for dedicated, experienced, and passionate individuals to help solve some of the most difficult problems faced by our customers and build our post-AGI support team with us. In this role, you will interact directly with customers through support tickets and Slack messages, troubleshooting complex issues and resolving novel, often undefined technical problems while setting a positive precedent for the rest of the team. You’ll partner closely with cross-functional teams to drive initiatives that reduce bugs, improve features, and build the systems that elevate our customer experience. Your work will bring us toward industry-leading response times and service levels, while strengthening our internal customer feedback operations in an increasingly intricate space. You will help scale our support organization by improving operational processes and leveraging our own technology to build the next version of the support team in the new AI world. You will be crucial to the success of the most innovative, disruptive, and high-scale AI solutions being built with OpenAI.

Responsibilities

• Support public sector customers, including U.S. Government agencies and teams operating under FedRAMP requirements, by troubleshooting complex issues and translating security and compliance needs into clear next steps.
• Work directly with customers, solving their most complex problems and providing ownership and education on the use of our platforms.
• Be among the foremost experts on everything related to OpenAI products, even where our AI does not have the answer.
• Be among the last line of defense before our core Product and Engineering teams, and partner with engineering and customer teams to resolve issues.
• Use scripting and emerging AI capabilities to improve internal tooling and automate recurring processes.
• Take learnings from resolving customer issues and create our approach to scaling these solutions, partnering with product and Go-To-Market teams.
• Orchestrate agentic improvements to our operations that will level-up our entire team.
• Foster a supportive and productive work culture within the User Operations team.
• Provide support coverage in on call shifts and during holidays and weekends based on business needs.

Requirements

• Have 8+ years of experience in user operations, technical support, or support engineering roles, ideally within tech startups or fast-paced environments.
• Are comfortable using emerging technologies (ie. Codex, ChatGPT, OpenAI API, etc.) to script or engineer code (e.g., Python or similar) for automating repetitive tasks and integrating tools.
• Have expert-level SaaS troubleshooting skills with the ability to rapidly understand new technologies and complex concepts.
• Naturally question established norms, skillfully identify root causes, and proactively drive innovation and process improvements.
• Are among the very best critical thinkers, problem solvers, and communicators of complex technical issues in the industry.
• Thrive in ambiguity, adapt rapidly to change, continuously learn, and proactively seek opportunities for growth.
• Have proven experience building strong relationships with customers and cross-functionally to drive resolution to complex issues.
• Have a humble attitude, an eagerness to help others, and a desire to pick up whatever knowledge you're missing to make both your team and our customers succeed.
• Have high horsepower, are adept at frequent context switching and working on multiple projects at once with expansive ownership and prioritization.

Preferred

• Bachelor’s degree in Computer Science, Computer Engineering, another relevant technical field, or equivalent practical experience.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

For additional information, please see [OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement](https://cdn.openai.com/policies/eeo-policy-statement.pdf).

Background checks for applicants will

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In this role, you'll leverage advanced analytics and predictive modeling to solve complex HR problems, identify trends, and inform strategic decisions. You'll serve as a consultant and external spokesperson on people analytics trends, objectives, and policies, providing thought leadership and staying current on emerging trends and best practices.

Key responsibilities include:

• Developing project proposals, providing project support, forming testable hypotheses, developing analytics products and solutions, and delivering data-driven insights for senior management's human capital decisions.

• Consulting management on HR analytics best practices, tools, and trends.

• Partnering with HR and business leaders to identify critical questions, prioritize initiatives, and use data to inform decisions in workforce planning, organizational design, and talent management.

• Developing dashboards and reports to effectively communicate key HR metrics, trends, and actionable insights to senior leadership through compelling data visualizations and storytelling.

• Utilizing employee listening tools to gather feedback, identify trends, and address employee experience issues.

• Participating in developing and maintaining an HR data governance framework to ensure data quality, security, and regulatory compliance.

• Contributing to the roadmap for continuous evolution of the people analytics function, incorporating new technologies, processes, and methodologies in collaboration with senior People Analytics and HR leaders.

As a Senior Specialist, People Analytics and Planning, you'll have the opportunity to make a significant impact on the organization's people strategy and contribute to the development of data-driven insights that inform business decisions.

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Imagine and deliver the next generation of AI-powered products that transform our business from reactive to predictive, personalized, and seamless. Be at the forefront of the AI revolution to build intelligent solutions that enhance various touchpoints of the journey by anticipating needs, resolving issues instantly, build lasting loyalty while optimizing business operations.

Responsibilities:

• Develop and articulate the product vision working closely with business partners, aligning it with Ford’s broader digital transformation goals.
• Empathize and deeply understand your target audience and personas to define the right problem to solve with AI.
• Define and drive the product roadmap, ensuring it reflects the evolving needs of the business, technological advancements, and market trends.
• Prioritize product features and enhancements based on customer feedback, data-driven insights, and business impact.
• Focus on Product Market Fit by maintaining a balance between business viability, user desirability, and technical feasibility.
• Define quantitative and qualitative measures of success that drive value to Ford’s core objectives.

Stakeholder Management:

• Collaborate with key stakeholders across various business units to understand their needs and translate them into product features.
• Manage relationships with senior leadership, providing regular updates on progress, challenges, and opportunities.
• Act as a liaison between technical teams and business units, ensuring clear communication and alignment of goals.
• Champion an iterative development approach with our business partners, driving delivery of Minimum Viable Products and continuous improvement through careful and deliberate prioritization.

Development & Delivery:

• Lead cross-functional product teams (AI engineering, software engineering, design, data engineering, etc.) in the design, development, and deployment of the AI products.
• Work hands-on with the development team to prioritize, plan, and deliver AI solutions that deliver business outcomes.
• Ensure the solution is scalable, secure, and reliable.
• Drive the integration of AI/ML capabilities into customer and business-facing applications.

User Experience & Adoption:

• Design and implement user onboarding and training programs to increase adoption.
• Gather and analyze user feedback to continuously improve the solutions usability, performance, and feature set.
• Develop documentation, guides, and best practices to support users in effectively leveraging the solution for their needs.

Continuous Learning, Innovation & Contribution:

• Stay informed about the latest trends and technologies in AI and cloud computing to drive innovation.
• Encourage a culture of continuous improvement within the team, fostering innovation and experimentation to keep the solution at the forefront of industry standards.
• Mentor and train other PMs to help them learn agile/XP methods, product management techniques, and build skills.

Qualifications:

• Bachelor of Computer Science, Information Systems, Systems Programming, or equivalent combination of relevant education and experience.
• 5+ years with progressive responsibilities in an agile software development environment.
• 5+ years of Product Manager experience with responsibilities to include defining product vision, strategy, product roadmaps, and building and managing backlogs and similar.

Preferred qualifications include a Master's Degree in Computer Science, Computer Engineering, Systems Engineering, or related field or an MBA, Sales and Services experience, Automotive experience, AI Certifications, Leadership experience, and experience collaborating directly with Agile software methodologies (Scrum, eXtreme Programming, Kanban).

If you think you can bring value to Ford Motor Company, we encourage you to apply!

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$198K – $335K • Offers Equity

The base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. If the role is non-exempt, overtime pay will be provided consistent with applicable laws. In addition to the salary range listed above, total compensation also includes generous equity, performance-related bonus(es) for eligible employees, and the following benefits.

• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts

• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)

• 401(k) retirement plan with employer match

• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)

• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees

• 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)

• Mental health and wellness support

• Employer-paid basic life and disability coverage

• Annual learning and development stipend to fuel your professional growth

• Daily meals in our offices, and meal delivery credits as eligible

• Relocation support for eligible employees

• Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.

About the team

OpenAI’s Forward Deployed Engineering team partners with customers to turn research breakthroughs into production systems. We operate at the intersection of customer delivery and core platform development.

About the Role

As a Technical Deployment Lead (TDL) for Life Sciences, you will define how OpenAI delivers complex systems to customers. You will own how they are built, shipped, and adopted. You’ll translate business outcomes into a technical plan, run day-to-day execution across FDEs, Researchers, and Customer Engineers, and partner with customer teams to ensure delivery supports their goals.

You will focus on the Life Sciences vertical, partnering with pharmaceutical companies, clinical research organizations, and other data and services providers to deploy next-generation AI capabilities across their drug discovery, development, and operations. You will own delivery end-to-end: embedding with Life Sciences customers to map workflows and success criteria, ensuring components ship on time, and leading readiness and change management for adoption. You’ll track progress, manage dependencies, make sequencing decisions, and drive 0→1 prototypes through MVP and scale. You will also share field insights with Product and Research to guide roadmap and priorities.

Success Metrics

Success will be measured first and foremost by impact - deployments that deliver measurable value against customer goals, drive adoption, and become critical to their workflows. Additional measures of success include delivery reliability (milestones hit, low reopen/churn), operating leverage (patterns reused across deployments), judgment under pressure, and product impact (field signal that shifts roadmaps/architectures).

Requirements

This is a high-trust, high-autonomy role. Success requires deep technical project management expertise, extreme ownership of outcomes, and an ability to immerse in customer workflows and partner with customer teams to solve complex engineering problems at pace.

Key Responsibilities

• Own the technical delivery plan for multiple interdependent workstreams. Translate business objectives into a roadmap with milestones, dependencies, and acceptance criteria.

• Run day-to-day engineering execution. Track and drive delivery across OpenAI FDE and customer teams. Keep progress unblocked and sequenced. Make real-time trade-offs on scope and priority to protect the critical path.

• Embed with customer teams to land production deployments and drive adoption. Map workflows, shape tools/integrations, and translate requirements into a delivery plan. Lead onboarding, adoption, and change management.

• Partner with Product and Research so platform components and research workstreams land in time to support deployment goals.

• Codify solution patterns and evals. Extract reusable patterns and package field signals to improve product and models.

• Own value cases and ROI. Set impact hypotheses, baselines, and KPIs; run pre-/post-deployment measurement and report to exec sponsors.

• Shape how we engage Life Sciences customers

What You’ll Thrive In

• Bring 7+ years of customer-facing technical delivery leadership.

• Have expertise in Life Sciences

• Track record of successfully leading large, complex, high-stakes customer engagements where customer outcomes depended on tight coordination and fast decision making, ideally involving AI.

• Excel in high ambiguity environments. Know how to simplify complex and dynamic work.

• Move fluidly between system level understanding and execution level detail; can dive into customer workflows/data, map constraints, sketch architectures and move ambiguous problems to shipped systems.

• Think strategically and pattern-match. Able to step back from execution detail, recognise broader trends across deployments, and connect customer needs to scalable, reusable solutions.

• Have strong technical fluency and sharp sequencing instincts. Confident discussing technical details, pressure-testing architectures, and making trade-offs.

• Have shipped AI/LLM systems. You understand solution patterns, integration basics, and production pitfalls.

• You’re a translator with executive presence. You make complex technical trade-offs legible to business leaders and convert strategy into day-to-day technical execution.

• Enjoy being onsite with customers to accelerate delivery (often 25-50%, sometimes higher)

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

Equal Employment Opportunity

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

Background Checks

Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the New York City Fair Chance Act…

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As a Sales Manager, Enterprise, you will lead a team of Account Directors and partner with solutions to build and execute complex customer programs and projects. You will manage consumption revenue forecasts, closely monitor the industry landscape, and support the recruitment and onboarding of other teammates.

We are seeking someone with experience leading Enterprise Sales teams, selling platform-as-a-service and/or software-as-a-service at a product-led growth company, designing and executing complex deal strategies, and supporting the growth of fast-growing, high-performance companies.

You will thrive in this role if you are customer-centric, have a passion for or deep curiosity in artificial intelligence, are a builder, excited by new challenges, and a strategist.

At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.

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In this role, you'll:

• Own day-to-day management of a portfolio of key strategic partners, including Amazon Web Services (AWS) and other high-priority AI ecosystem relationships.
• Serve as a central point of coordination for joint planning, governance, escalation management, and cross-functional execution.
• Build and run partner operating cadences across leadership reviews, working teams, business development, technical alignment, and delivery stakeholders.
• Help drive commercial outcomes by supporting co-sell motions, opportunity coordination, and execution against shared objectives.
• Track partnership performance, milestones, dependencies, and risks across multiple workstreams and internal teams.
• Coordinate internal resources across Go-to-Market, partnerships, product, legal, security, communications, policy, finance, and operations to support partner success.
• Support implementation and operationalization of partnership agreements, statements of work, enablement plans, and governance structures.
• Identify and resolve blockers across joint initiatives, including issues related to prioritization, delivery readiness, technical engagement, or executive alignment.
• Help define the model for how OpenAI engages with partners such as cloud providers, strategic platforms, and other major partners over time.
• Develop clear internal reporting on partner health, strategic priorities, and progress against business goals.
• Drive consistency in how OpenAI manages partner communications, commitments, and cross-functional follow-through.
• Contribute to long-term expansion strategies for strategic relationships, including identifying new areas for product, Go-to-Market, or delivery collaboration.

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In this role, you'll collaborate closely with a team of product designers and cross-functional partners to craft the Foundations experiences of today and tomorrow. You'll lead product designers working on the end-to-end design of new features and improvements across enterprise and consumer mission critical experiences. You'll help chart our course into the future as we evolve our technology, product, and design paradigms.

This role is based in our San Francisco HQ. We offer relocation assistance to new employees.

In this role, you will:

• Lead design and help shape product direction across OpenAI's Foundational Systems across consumer and enterprise on Payments, Identity & Access, and the developer/research tools that power our ecosystem

• Set a high bar for design quality, delivering clear, cohesive experiences that build trust

• Manage and grow a team of product designers, fostering a strong culture of craft, ownership, and performance

• Drive consistency and alignment across complex, interconnected systems

• Identify and prioritize shared capabilities to unlock scale across the OpenAI ecosystem

• Partner closely with engineering, product, and research to shape both long-term strategy and near-term execution

• Use research and insights to deeply understand users and continuously improve the product

You might thrive in this role if you:

• Have a passion for turning complexity into usable, beautiful experiences

• Are a strong design leader comfortable with bringing your point of view to a team

• Can coach a team to ship fast while elevating craft and quality. You’re comfortable diving into the details (pixels, edge cases, content) and guiding your team to maintain that level of care as they ship quickly.

• Are ready to rethink the fundamentals from first principles. Many UI patterns were built for a different era and you’re excited to question those assumptions and design interactions that feel native to AI.

• Have a strong portfolio showcasing excellence in designing and shipping at scale, with strengths in user-centered thinking, craft, systems design, and innovative product patterns.

• Have 5+ years of experience managing and growing high-performing product design teams (5–10 designers), with a focus on both craft and systems thinking

• Are comfortable operating across multiple altitudes- from defining design details to shaping system architecture and long-term strategy

• Have experience working on technical, highly cross-functional products, partnering closely with engineering, product, and infrastructure teams. In general, you are excited about building collaborative relationships with many partners!

• Are a systems thinker, able to bring clarity and cohesion across fragmented surfaces and evolve them into unified, scalable experiences.

• Are excited by ambiguous, high-leverage problems and can turn complexity into clear, actionable direction

• Possess excellent communication and storytelling skills, and can align teams around a shared vision

• Get excited about shaping how AI-first products should look and behave

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We believe that many of the most disruptive and category-defining AI applications will be created by startups. The Startup Go To Market team's mission is to help startups harness the power of AI models to drive these advances. You will support startups building effectively with OpenAI's APIs, and provide access to OpenAI teams and expertise to support their growth.

This role is a mixture of technical understanding, vision, partnership, and strategy. You'll be responsible for serving as the primary relationship owner for a set of strategically important startup customers, as well as working across the OpenAI organization to help these startups accelerate their progress and be successful using our models. You'll work cross-functionality with product, research, engineering, support, and solutions architecture to help customers get the most out of our models.

Key Responsibilities:

• Scout and engage high-potential early-stage startups, building relationships with founders and leadership teams to drive new business opportunities and long-term growth.

• Drive ecosystem development and market presence by organizing events, supporting conferences, and strengthening relationships across the startup, VC, and builder community.

• Manage a portfolio of startups accounts, developing and executing strategies for a comprehensive account plan

• Partner with solutions architects to drive successful technical engagements with startups, accelerating their product development process

• Own a consumption revenue target & manage consumption revenue forecasts

• Analyze key account metrics to create reports and provide insights to internal and external stakeholders

• Collaborate with solutions, marketing, communications, business operations, people operations, finance, product management, and engineering

• Serve as an advocate for improving the startup experience building with OpenAI, synthesizing product feedback from insights captured from our work with startups

• Closely monitor the industry landscape and startup landscape and contribute to corporate strategies

• Support the recruitment and onboarding of other teammates

• Support the development of company culture

Requirements:

• 6+ years as an investor, founder, operator, or go-to-market sales person within an early-stage startup or high-growth technology company, selling platform-as-a-service, cloud, or other API products

• Experience working in or around the startup ecosystem

• Supporting the growth and product development of fast-growing, high-performance companies

• Working directly with C-level executives and startup founders

• Communicating technical concepts to customers and internal stakeholders

• Gathering, distilling, and processing complex market (industry, competitor, customer, prospect) intelligence

Ideal Candidate:

• Customer-centric. You are motivated to deeply understand your customer's priorities and help them achieve their vision for using our models to improve their products and services. You build strong relationships with executives and professionals across functions and serve as a trusted advisor.

• Passionate about artificial intelligence. You embrace the opportunity to help deploy our technology in a way that benefits humanity. You're excited to educate our customers on AI and how to plan for the future.

• A builder. You are excited to impact how our company operates and scales. Your passion is building strong systems and processes from the ground up and executing them with precision.

• Excited by new challenges. You don't have the answers to every question up front, but the process of solving them invigorates you. Bespoke issues requiring multidimensional knowledge excite you. You're willing to experiment with new solutions.

• A strategist. You deeply understand go to market best practices and raise the bar for our organization. You think and plan forward on the order of years and bring internal and external stakeholders along with your strategy.

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This role goes beyond individual deal support,you will shape strategy, define engagement models, and build repeatable systems that scale across AWS globally. You will work across pre- and post-sales, guiding complex enterprise customers from ideation to production while enabling AWS and partners to independently drive deployments.

Responsibilities

• Serve as the senior technical counterpart to AWS field leadership, building trust and credibility across regions and teams.
• Influence joint account strategy and technical direction for high-priority opportunities.
• Shape how OpenAI engages with AWS by defining engagement models, prioritization frameworks, and best practices.
• Proactively identify and drive net-new opportunities and high-impact use cases across the AWS ecosystem.

Complex Deal Leadership & Execution

• Lead technical strategy for large, ambiguous, and high-stakes enterprise engagements.
• Guide customers from early ideation through architecture design, prototyping, and production deployment.
• Act as a technical decision-maker and escalation point, de-risking complex implementations.
• Apply strong judgment to prioritize opportunities and allocate limited technical resources for maximum impact.

Solution Architecture & Hands-On Building

• Design and communicate end-to-end AI architectures leveraging OpenAI and AWS services.
• Build and guide development of prototypes, POCs, and reference implementations to accelerate adoption.
• Establish best practices for scalable, secure, and production-ready GenAI systems.
• Ensure solutions are designed for repeatability, extensibility, and partner-led delivery.

Ecosystem Enablement & Scale

• Enable AWS and partners through scalable technical motions (workshops, playbooks, reference architectures, demos).
• Develop reusable solution patterns and assets that can be deployed independently by AWS teams and SIs.
• Mentor and uplift partner technical teams, accelerating their path to self-sufficiency.
• Scale impact by working through GSIs, RSIs, and ISVs, rather than relying solely on direct engagement.

Cross-Functional Leadership & Feedback

• Partner closely with Alliances, Product, Engineering, GTM, and Enablement to align on strategy and execution.
• Act as a bridge between field and product, delivering high-signal insights to inform roadmap and prioritization.
• Contribute to internal knowledge systems and help define standards, patterns, and playbooks for the ADE function.

Requirements

• 8+ years of technical consulting (or equivalent) experience, managing C-level technical and business relationships with complex global organizations.
• Operate as a technical leader and systems thinker, not just an individual contributor.
• Balance hands-on building with strategic influence and scale.
• Know when to go deep technically vs. enable others to execute.
• Build trust quickly with engineers, architects, and executives alike.
• Default to creating repeatable patterns, not one-off solutions.
• Are comfortable owning ambiguous, high-visibility problem spaces.
• Take a long-term, ecosystem-oriented view of impact.
• Are motivated by driving customer and partner success at scale.

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In this role, you will work directly with engineering and product to bring structure to ambiguous problems, drive alignment across teams, and help deliver impactful AI-powered experiences. Program Managers and Technical Program Managers play a critical role in improving the quality, velocity, and impact of the teams they support by enabling strong execution and thoughtful decision-making.

We are looking for people who enjoy solving complex problems, collaborating across disciplines, and building processes that help organisations move faster. As a Principal Program Manager, you will partner closely with stakeholders across Engineering, Product, and Design to drive the planning, coordination, and execution of complex technical programs that power Microsoft Copilot.

Responsibilities:

• Drive end-to-end execution of Copilot features, from early planning through delivery and iteration.
• Partner with Engineering, Product, Design, and cross-functional teams to deliver new capabilities in an agile environment.
• Bring structure to ambiguous problems by developing plans, processes, and frameworks that enable teams to move forward.
• Identify and mitigate risks, manage trade-offs, and support informed decision-making.
• Improve team effectiveness by introducing scalable processes, tools, and operating rhythms.
• Communicate program status, insights, and progress to stakeholders and leadership.
• Foster collaboration and trust across teams to deliver meaningful outcomes.

Qualifications:

• Experience coordinating highly complex programs involving multiple teams.
• Proven track record of influencing senior engineering and technical stakeholders and navigating trade-offs.
• Strong organisational and problem-solving skills, especially in ambiguous or fast-moving environments.
• Systems thinker with a focus on developing scalable artefacts and processes.
• Experience managing people and enabling teams to perform at their best.

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Responsibilities:

Become an expert in all Anthropic products Respond to user support cases with a variety of complexity, from simple billing or account questions for individuals to complex API debugging for large businesses Clearly and empathetically communicate with a wide range of user personas, context-switching between guiding executives in a high-touch model to assisting consumer users in a rapid pace Manage on-call tasks for high-urgency user issues with extreme ownership. This includes being on critical ‘pager duty’ during APAC hours to ensure 24/7 Support for Critical Queries. Prioritize critically and comfortably adapt to an ever-evolving product landscape Operate in ambiguity, making informed decisions even in never-before-seen situations Partner with engineers, teammates, and other internal stakeholders to diagnose and resolve user issues, both individually and at scale Suggest and drive improvements to increase user satisfaction through support processes as well as own initiatives that increase efficiency and drive down contact rates Uplevel our team’s technical knowledge by scoping gaps, working with cross-functional partners to deeply understand relevant nuances, and building resources that grow with our products

You may be a good fit if you: Have experience in providing technical product support within a second tier, escalated, or priority support team. Are familiar with APIs and technical SaaS products and can deeply understand technical docs with ease Have demonstrated an ability to thrive in fast-paced, reactive situations while meeting core support metrics targets (e.g. CSAT, SLA, etc.) Possess strong user empathy and are expert in the lifecycle of a support case; you can read between the lines of a user’s question, put yourself in their shoes, and get at the heart of their needs for a speedy, satisfying resolution Have crisp but kind written communication skills and a deep care for the details Enjoy helping others learn about new features and complex concepts Are persistent and curious; you delight in the hunt of tracking down a bug or issue, and are energized by fixing this for all similar users going forward Have experience contributing to the foundations of a support team – this is essential, highly valuable, but often unglamorous work. And particularly key for this role due to it being among the first Support hires in APAC. Are proficient at working in a technical environment and are interested in Anthropic’s products Possess a deep sense of ownership, and are excited to help us build our team!

Logistics Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices. Visa sponsorship: We do sponsor visas! However, we aren’t able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.

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Fifth Dimension is the most prominent AI company in real estate in the world, bringing the magic of AI automation to document-heavy industries. Our AI workspace helps leading investment managers, owners, and operators across the US, UK, and APAC automate complex workflows, extract insights from critical documents, and make faster, smarter decisions.

The Challenge

We're leaving a huge amount of value uncaptured because we haven't yet taken a design-led view of the product. What should the product look like to immediately communicate intelligence and connectivity? How do the first 30 seconds of a sales demo show we're an intelligence platform, not a chatbot? What's the UI that makes users want to share their work and pull their colleagues in?

What You'll Do

• Design and ship. You own the design layer end-to-end. User research through to pixel-perfect delivery. There is no handoff. You'll work shoulder-to-shoulder with engineering in London, prototype rapidly, and use AI tools to collapse the gap between idea and implementation. We ship daily. You will too.

• Define the language. You'll establish the visual standards, interaction patterns, component systems, and design principles the product grows into. Typography, hierarchy, density, motion, data visualisation. You set the bar and hold it.

• Invent AI-native interaction. Agentic workflows, streaming outputs, document intelligence, confidence signals, human-AI collaboration. There's no playbook for this. You'll be writing it. Trust, explainability, responsive agentic UI, designing intelligence. These are the problems that will define your best work.

• Talk to customers. Visit their offices. Watch them work. Run usability sessions. Sit with a portfolio manager and understand how they think about a $500M real estate portfolio. There is no research team. You are the research team.

• Design to drive growth. The first 30 seconds of a demo, the onboarding flow that lands a new team, the interface that makes a customer expand from one use case to five. Your design decisions directly drive revenue. You'll see that in the numbers, not just the Figma comments.

• Shape what gets built. You won't just execute on someone else's vision. You'll influence what the product becomes, not just how it looks. The best design work here is upstream, shaping product direction alongside the CPO and engineering.

• Raise the bar. Help product engineers develop stronger design instincts. Champion frontend quality, accessibility, and the details that separate good products from great ones. Make everyone care more about craft.

About You

You're a designer who ships. Exceptional taste, fast hands, strong opinions. You're equally comfortable in Figma and on a customer call. You don't wait for permission and you don't need months of discovery to produce something tangible. People around you would say you operate at a level above your title.

You've designed complex, data-rich interfaces for demanding professional users. Tables, dashboards, document viewers, multi-step workflows. You know what it means to design something 200 people use for 8 hours a day. Real enterprise tools, not consumer apps, not marketing sites.

You use AI tools to amplify your output and you're excited about what that means for the craft of design. You've designed AI interfaces: trust signals, agentic workflows, streaming UIs, human-AI collaboration. In production or as a side project, you've been exploring by building.

You have sharp product instinct. You shape what gets built, not just how it looks. You make trade-offs, back them up, and run your own user research. You don't need a research team to understand your users.

You thrive with autonomy. Ambiguity doesn't scare you, it's where the interesting work lives. You're energised by early-stage: building something from zero, not inheriting a playbook.

What We're Looking For

• Deep experience in product design, with a portfolio that shows real taste and craft in complex information design

• Shipped data-rich interfaces in production: tables, dashboards, document viewers, multi-step workflows for professional users

• Runs your own user research: interviews, usability tests, site visits. Energised by sitting with domain experts

• Systems thinker, designs in components and patterns, can build a design system from scratch

• Proficient with AI tools in their own workflow, uses them to move faster, not as a novelty

• At least one startup or early-stage experience where they owned design end-to-end

• Experience designing AI interfaces, trust signals, agentic workflows, streaming UIs, human-AI collaboration patterns

Nice to Have

• Has been a founding or sole designer before, knows the 'build from zero' experience

• Former founder, built businesses, wants to build product without the CEO overhead

• Adjacent domain knowledge, financial services, legal tech, data platforms

• Visible in the design community, writes, speaks, shares work publicly

• Can touch code, enough to prototype or unblock themselves

Compensation

We are a hybrid London office, everyone comes in every Wednesday, ideally more.

• Base: GBP 90,000-120,000

• Meaningful equity on a standard vesting schedule

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Anthropic is seeking a Senior Manager, Infrastructure Capex Accounting to join our Infrastructure Accounting team. In this role, you will execute day-to-day accounting for Anthropic's owned infrastructure assets , the GPUs, networking equipment, and data center buildouts underpinning our recently announced $50bn investment in American computing infrastructure.

As we continue our rapid growth, you will help ensure the operational scalability and financial accuracy of the core functions that enable Anthropic's research and commercial success.

This is an opportunity to be at the heart of one of the fastest-scaling companies in the industry, and to shape how Anthropic's growing fixed asset base is accounted for and understood across the business.

Responsibilities

• Lead end-to-end accounting for Anthropic's AI infrastructure capex and fixed asset portfolio, including monthly close, construction-in-progress (CIP) tracking, reconciliations, roll-forwards, and flux analysis

• Apply technical accounting expertise to complex infrastructure arrangements under ASC 360 (capitalization, useful lives, impairment, disposals, and asset retirement obligations)

• Partner with Real Estate, Legal, and Finance teams during contract negotiation and execution to ensure accounting implications are understood before commitments are made

• Serve as a trusted finance partner to non-finance stakeholders , explaining the financial statement impact of their decisions in clear, simple terms they can act on

• Collaborate cross-functionally to improve the quality of upstream data pipelines from operational and contract systems, particularly around asset receipt, deployment, and in-service dates

• Design and scale systems, processes, and controls to support a rapidly growing fixed asset portfolio

• Collaborate with and mentor accounting professionals across the Infrastructure Accounting team

• Serve as a key point of contact with external auditors on fixed asset and capex accounting matters

• Drive process improvements and automation, including leveraging AI tooling, to enhance the efficiency and accuracy of financial reporting

You may be a good fit if you

• Have 10+ years of progressive experience in accounting, with operational experience at technology or infrastructure-heavy companies

• Hold a Bachelor's degree in Accounting or Finance; CPA or equivalent preferred

• Possess strong technical accounting knowledge of ASC 360, particularly as applied to infrastructure, data center, or compute-related assets

• Have experience managing a significant fixed asset portfolio in a high-growth environment

• Demonstrate strong analytical abilities and comfort working with large, complex datasets

• Have a track record of improving scalable financial processes in fast-moving environments

• Have experience mentoring and developing accounting professionals

• Are adept at translating technical accounting concepts into financial implications for non-finance stakeholders

• Communicate clearly and influence effectively across cross-functional partners

• Have experience partnering with engineering, infrastructure, or operations teams to improve financial reporting and cost transparency

Strong candidates may have

• Experience at hyperscalers, large compute consumers, or data center operators with exposure to infrastructure asset structures (including GPU clusters, networking equipment, and data center buildouts)

• Experience with fixed asset subledger systems at scale

• SQL proficiency for querying and analyzing large infrastructure and accounting datasets

• Background in Big 4 accounting or advisory services combined with industry experience

• Experience with complex data center buildouts or hybrid cloud / on-premise environments

• Knowledge of AI/ML infrastructure and associated cost structures

• Experience applying AI tooling (including Claude) to accounting processes, memo drafting, or close automation

• Proven ability to navigate ambiguity and drive results in rapidly changing environments

Annual compensation range for this role is $190,000-$230,000 USD.

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Key requirements include 8+ years of software development experience, at least 4+ years in designing/developing Android applications, experience working in a large codebase serving 100+ engineers and millions of DAUs, mastery of modern Android development, strong background in Android platform/infrastructure, practical experience applying AI to engineering workflows, and proven ability to lead cross-functional initiatives and influence technical direction across multiple teams.

Benefits include comprehensive healthcare benefits, income replacement programs, 401k with employer match, global benefit programs, family planning support, gender-affirming care, mental health & coaching benefits, flexible vacation & paid volunteer time off, and generous paid parental leave.

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Our team has a proven track record of success in growing revenue for sophisticated, complex enterprise SaaS products. We are looking for someone who can evangelize, educate, and create demand with C-level decision makers.

Responsibilities:

• Establish a vision and plan to guide your long-term approach to net new logo pipeline generation
• Consistently deliver revenue targets to support YoY territory growth
• Identify, develop and execute account strategies to generate pipeline, drive sales opportunities and deliver repeatable and predictable bookings
• Identify, target and gain access to appropriate leaders in prospect accounts, building and cultivating your network of decision makers
• Scope, negotiate and close agreements to consistently meet and exceed revenue quota targets
• Holistically embrace, access, and utilize Okta partners to identify and open new, uncharted opportunities
• Build and nurture effective working partnerships within your Okta ecosystem (xDRs, Partners, Presales, Customer First, etc)
• Adopt a strong value-based sales approach, always looking to bring a compelling point of view to each customer
• Travel as necessary to build and cultivate customer and prospect relationships

Requirements:

• 12+ years success in growing revenue for sophisticated, complex enterprise SaaS products
• Ability to evangelize, educate and create demand with C-level decision makers
• Ability to navigate complex sales cycles with multiple stakeholders from both the customer base and within the internal ecosystem
• Proven success selling into C-suite and building partnership and buy-in with multiple stakeholders
• Significant experience selling in partnership with GSI's & the wider partner ecosystem
• Excellent communication and presentation skills with audiences of all levels and all technical aptitudes
• Confident and self-driven with the humility required to successfully work in teams
• Expertise using a Sales Framework such as MEDDICC, Challenger or Sandler (we use MEDDPICC)

The annual OTE range for this position is between $308,000-$424,000 USD.

Okta offers equity (where applicable) and benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies.

To learn more about our Total Rewards program please visit: https://rewards.okta.com/us.

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Responsibilities

• Lead product strategy for Spotify's playback experience, shaping how listening becomes more engaging, rewarding, and valuable for users, creators, and the business
• Define and evolve the user experience and information architecture across playback surfaces
• Partner closely with engineering, design, and cross-functional teams to deliver high-quality experiences
• Drive innovation across content layers, playback modes, and contextual experiences
• Translate complex technical systems into clear product direction and user value
• Use data, experimentation, and user insights to inform decisions and continuously improve the experience
• Align stakeholders across multiple product areas to ensure a cohesive and scalable ecosystem
• Lead cross-functional initiatives end-to-end, owning scope, alignment, and delivery

Requirements

• 5+ years of experience in product management, ideally working on consumer-facing products
• Experienced building for mobile platforms such as iOS and Android, including complex user interfaces
• Understand how to build scalable systems and experiences that enable teams to move faster
• Able to balance user experience, technical constraints, and business impact
• Care deeply about creating intuitive, high-quality experiences at scale
• Worked closely with engineering, design, and data partners to bring products to life
• Comfortable navigating ambiguity and bringing clarity across teams
• Influenced stakeholders across functions and levels to drive alignment and outcome

Benefits

• Flexible work arrangements, with some in-person meetings and the ability to work from home
• Opportunity to work with a talented team of product managers, engineers, and designers
• Access to cutting-edge technology and tools
• Competitive salary and benefits package

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As an Enterprise Account Executive, you will be responsible for building awareness and driving demand for Elastic solutions within new Enterprise accounts. You will serve as an evangelist for our Open Source offerings while communicating and demonstrating the capabilities of our commercial features. You will uncover new and diverse use cases to enable our users to work smarter, not harder. You will collaborate across Elastic business functions to ensure a seamless customer experience. You will work thoughtfully with customers to identify new business opportunities, leading through the sales cycle and closing complex transactions. You will build a robust business plan through community, customer, and partner ecosystems to achieve significant Elastic growth within your accounts.

To be successful in this role, you will need to have a track record of success in selling SaaS subscriptions into net new complex accounts, demonstrated by overachievement of quota and strong customer references. You will need to have a deep understanding and preferably experience selling into the ecosystem we live in, including Enterprise Search, Logging, Security, APM, and Cloud. You will need to be able to build relationships and credibility with both Developers and Executives. You will need to have predictability and accurate forecasting capabilities using SFDC. You will need to appreciate the Open Source go-to-market model and the community of users who rely on our solutions every single day. You will need to have previous experience selling SaaS into the Enterprise accounts included in this territory.

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This role requires a strong attention to detail, excellent communication skills, and the ability to work collaboratively with cross-functional teams. You will utilize inventory management software and other tools to maintain accurate records and provide regular reports to management.

Key responsibilities include:

• Maintaining an accurate inventory of all hardware and other IT assets within the data center region
• Coordinating the shipping and receiving of IT materials and ensuring their safe storage and distribution within the data center and to other facilities
• Conducting ongoing audits of the asset inventory to verify accuracy and completeness, and making necessary updates to the inventory records
• Collaborating with the operations team to allocate resources efficiently, ensuring that hardware and materials are available when needed and optimizing utilization
• Keeping detailed records of inventory, shipments, and audits, and providing regular reports to management

Requirements:

• Proven experience in inventory management or a related field
• Strong proficiency in Microsoft Excel
• Familiarity with asset management software
• Excellent organizational and problem-solving skills
• Detail-oriented with a high level of accuracy
• A curious nature to identify and solve problems
• Effective communication and teamwork skills
• Ability to adapt to a dynamic and fast-paced startup environment
• Comfortable working in a data center environment, and ability to move and lift heavy objects
• Capable of flexing and pivoting as priorities shift
• A passion for technology and a willingness to learn about the latest advancements in cloud compute services

Why CoreWeave?

We work hard, have fun, and move fast! We're in an exciting stage of hyper-growth that you will not want to miss out on. We're not afraid of a little chaos, and we're constantly learning. Our team cares deeply about how we build our product and how we work together, which is represented through our core values:

• Be Curious at Your Core
• Act Like an Owner
• Empower Employees
• Deliver Best-in-Class Client Experiences
• Achieve More Together

We support and encourage an entrepreneurial outlook and independent thinking. We foster an environment that encourages collaboration and provides the opportunity to develop innovative solutions to complex problems. As we get set for takeoff, the growth opportunities within the organization are constantly expanding. You will be surrounded by some of the best talent in the industry, who will want to learn from you, too. Come join us!

The base salary range for this role is $65,000 to $85,000. The starting salary will be determined based on job-related knowledge, skills, experience, and market location. We strive for both market alignment and internal equity when determining compensation. In addition to base salary, our total rewards package includes a discretionary bonus, equity awards, and a comprehensive benefits program (all based on eligibility).

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You'll guide organisations through their digital transformation journeys, from planning through monitoring, using your technical expertise, understanding of cloud and modern software development practices, and strong customer empathy.

Reporting to a regional Solutions Architect manager and partnering closely with Account Executives and cross-functional teams, you'll own technical evaluations (including proof of value initiatives and workshops), shape solution architectures, and serve as the voice of the customer back to Product Management.

You'll focus on driving successful platform adoption, influencing revenue growth through solution selling, and building long-term, trust-based relationships that showcase GitLab's differentiated position in an AI-driven DevSecOps landscape.

Responsibilities

• Lead technical discovery, demos, and validation to show how GitLab's AI-powered DevSecOps platform meets customers' technical and business needs across the full lifecycle.

• Drive the technical evaluation process as the directly responsible individual, including solution design, POC/POV ownership, workshop design, and the technical components of tenders, audits, and value stream assessments.

• Collaborate with Account Executives and regional sales teams across Central EMEA to shape and execute account strategies that support new customer acquisition and expansion.

• Build and deepen relationships with technical practitioners and business leaders, guiding them through GitLab-driven transformation and enabling them to become GitLab advocates.

• Advise customers on modern software development, continuous integration, continuous deployment, security, and cloud practices, challenging existing approaches to improve return on investment.

• Serve as the voice of the customer with Product Management, Engineering, Sales, and Marketing by sharing feedback, use cases, and competitive insights that inform roadmap and positioning.

• Maintain and extend your technical expertise in GitLab, DevSecOps, AI, and related cloud technologies, creating reusable examples, best practice guidance, and technical collateral for customers and partners.

• Invest in your own growth and development through ongoing learning, mentorship, and knowledge sharing to continuously improve the impact of the Solutions Architect team.

Requirements

• 8+ years of experience engaging with customers in technical pre-sales, consulting, or similar roles, guiding them through solution design and evaluation.

• Proficiency with the end-to-end software development lifecycle, including modern DevSecOps practices and continuous integration and continuous deployment workflows.

• Hands-on experience with GitLab or comparable source control, CI/CD, and collaboration platforms, and the ability to map platform capabilities to customer use cases.

• Practical knowledge of cloud computing concepts and related technologies, with the ability to discuss deployment, security, and operations options with technical teams.

• Ability to lead technical evaluations such as proofs of concept or proofs of value, contribute to tenders or audits, and design and run workshops or value stream assessments.

• Clear technical communication and presentation skills, with the ability to adapt messages for practitioners through to senior business and technical decision makers.

• Skill in building trusted relationships, listening with empathy, and acting as a customer advocate to internal teams such as Product, Engineering, Sales, and Marketing.

• Motivation to continuously develop professionally, including learning new technologies, deepening GitLab platform expertise, and applying transferable experience from related fields.

About the Team

We, the Solutions Architect team, are part of GitLab's Sales organization and serve as the technical counterpart to Account Executives, with this role focused on opportunities across Central EMEA and reporting into a regional Solutions Architect Manager.

Our mission is to help customers realise the full value of GitLab's AI-powered DevSecOps platform by advising on architecture, running technical evaluations such as proofs of value, and guiding customers through their digital transformation.

We work closely with Sales, Product Management, Engineering, and Marketing, collaborating asynchronously across regions to share best practices, create reusable technical collateral, and act as the voice of the customer.

We are focused on helping customers modernise end-to-end software delivery, adopt GitLab at scale, and navigate a rapidly evolving AI and DevSecOps landscape.

Benefits

• Benefits to support your health, finances, and well-being

• Flexible Paid Time Off

• Team Member Resource Groups

• Equity Compensation & Employee Stock Purchase Plan

• Growth and Development Fund

• Parental leave

• Home office support

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In this role, you will work broadly across the cloud stack designing, implementing, deploying, and operating systems that improve delivery velocity, service availability, and operational safety. You’ll be responsible for leading end-to-end technical projects, maintaining long-lived systems the team owns, and strengthening our operational foundations through durable engineering investments.

This is a role for someone who enjoys building, debugging, and operating production systems. You will collaborate closely with service owners, but your primary impact comes from the reliability, quality, and maturity of the systems you deliver and maintain over time.

Responsibilities

• Take hands-on ownership of critical systems and frameworks, driving their architecture, implementation, and long-term evolution.
• Lead end-to-end delivery of engineering projects that improve availability, scalability, operational automation, and failure recovery.
• Build and maintain observability, alerting, automated remediation, and resilience testing for the systems you support.
• Participate in incident response as a subject-matter expert; drive deep root-cause investigations and implement lasting fixes.
• Improve runbooks, sources of truth, deployment workflows, and operational tooling to harden production readiness.
• Eliminate single points of failure and reduce operational toil through automation, refactors, and system redesigns.
• Ship production code regularly in Python, Go, or similar languages, and participate in on-call rotations.
• Maintain and mature long-term projects and frameworks owned by the team, ensuring they remain reliable, well-instrumented, and easy to operate.
• Collaborate with platform teams to ensure new features and services integrate cleanly with our reliability best-practices and tooling.

What You’ve Worked On (Minimum Qualifications)

• 7+ years of engineering experience building and operating distributed systems or cloud platforms.
• Demonstrated ability to debug complex production issues end-to-end, across services, infrastructure layers, and automation.
• Strong programming or scripting ability (Python, Go, or similar), with experience shipping and operating production services and tools.
• Deep knowledge of cloud-native technologies and distributed system patterns, particularly Kubernetes.
• Experience with modern observability stacks: metrics, tracing, structured logs, SLOs/SLIs, and incident lifecycle practices.
• A track record of successfully delivering hands-on reliability improvements through engineering execution.

Preferred Qualifications

• Experience building internal tooling, frameworks, or automation that supports high-availability cloud operations.
• Familiarity with DR/BCP, service tiering, capacity planning, or chaos engineering.
• Background operating or building large-scale AI or GPU-accelerated infrastructure.
• Experience maintaining multi-year ownership of foundational production systems.

Why CoreWeave

At CoreWeave, we work hard, have fun, and move fast. You’ll join a team that values curiosity, ownership, and creative problem-solving. Production Engineering sits at the intersection of reliability and AI infrastructure, building systems that enable the world’s most powerful AI cloud.

Core Values

• Be Curious at Your Core
• Act Like an Owner
• Empower Employees
• Deliver Best-in-Class Client Experiences
• Achieve More Together

We support and encourage an entrepreneurial outlook and independent thinking. We foster an environment that encourages collaboration and enables the development of innovative solutions to complex problems. As we get set for takeoff, the organization's growth opportunities are constantly expanding. You will be surrounded by some of the best talent in the industry, who will want to learn from you, too. Come join us!

Compensation

The base salary range for this role is 160,000 to 214,000 SGD. The starting salary will be determined based on job-related knowledge, skills, experience, and market location. We strive for both market alignment and internal equity when determining compensation. In addition to base salary, our total rewards package includes a discretionary bonus, equity awards, and a comprehensive benefits program (all based on eligibility).

What We Offer

The range we’ve posted represents the typical compensation range for this role. To determine actual compensation, we review the market rate for each candidate which can include a variety of factors. These include qualifications, experience, interview performance, and location.

In addition to a competitive salary, we offer a variety of benefits to support your needs, including:

• Medical, dental, and vision insurance - 100% paid for by CoreWeave
• Company-paid Life Insurance
• Voluntary supplemental life insurance
• Short and long-term disability insurance
• Flexible Spending Account
• Health Savings Account
• Tuition Reimbursement
• Ability to Participate in Employee Stock Purchase Program (ESPP)
• Mental Wellness Benefits through Spring Health
• Family-Forming support provided by Carrot
• Paid Parental Leave
• Flexible, full-service childcare support with Kinside
• 401(k) with a generous employer match
• Flexible PTO
• Catered lunch each day in our office and data center locations
• A casual work environment
• A work culture focused on innovative disruption

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You will work closely with executive stakeholders during the pre-sales process, offering strategic guidance on how GitLab can support secure software delivery, modernization efforts, and platform adoption across complex environments.

In this role, you will combine technical depth with executive communication. You will build relationships with leaders such as Chief Information Security Officers, Chief Security Officers, Chief Technology Officers, and chief security architects, while also partnering across GitLab with sales, marketing, and product teams.

Your perspective from the field will help shape customer conversations, influence go-to-market strategy, and inform how GitLab continues to serve enterprise organizations.

This role operates with direct visibility and influence at the VP and above level, partnering closely with senior leadership internally at GitLab and externally with our largest customers to shape technical strategy and drive customer outcomes.

This is an individual contributor role without people management responsibilities. This role is well suited for someone who enjoys operating at the intersection of technology strategy, customer engagement, and market leadership.

You will help customers understand the value of a single DevSecOps platform and represent GitLab in a way that reflects our values of transparency, collaboration, and results.

Responsibilities

• Engage with customers in a technical consulting and advisory role during the pre-sales process, providing technical assistance and strategic guidance

• Deliver executive-level thought leadership on DevSecOps, security, and compliance for strategic opportunities, including new and growth accounts

• Build and maintain relationships with customer leaders such as Chief Information Security Officers, Chief Security Officers, Chief Technology Officers, and chief security architects

• Partner with the marketing team to develop content and support media engagement opportunities that increase awareness of GitLab

• Educate customers on the value of the GitLab platform and related technologies, and support conversations across multiple levels of the organization to help enable successful deployment

• Curate and communicate field feedback, collaborate on prioritization with marketing and product teams, and contribute to sales strategy, playbooks, enablement, and reusable technical content for the field

Requirements

• Significant experience in as a technology leader in DevSecOps, information technology security, or closely related areas

• Experience with AI for software development in the enterprise

• Demonstrated expertise in DevSecOps strategy, application security, and compliance for regulated environments, including providing risk-based guidance

• Experience creating technical marketing content and materials and delivering technical thought leadership content (presentations, demos, written materials) independently

• Experience delivering security, cybersecurity, compliance-related solutions, or assessments

• Knowledge of software development tools, practices, methodologies, and the end-to-end software development lifecycle

• Working knowledge of the end-to-end software development lifecycle, including CI/CD and modern engineering and operations practices

• Understanding of continuous integration and continuous deployment, along with modern software development or operations practices

• Experience with cloud computing and related technologies and modern platform architectures that support secure software delivery

• Strong verbal, written, and presentation skills, with the ability to communicate technical strategy effectively to audiences ranging from executives to engineers

• Comfort working in a fully remote, distributed, and asynchronous environment

• Ability to coordinate across time zones and adapt schedules to customer and internal stakeholder needs

• Experience in technical pre-sales or comparable customer-facing information technology roles, including using GitLab (and willingness to learn quickly) to support customer conversations and demonstrations

• Bachelor of Science in Computer Science or equivalent experience

• Ability to use GitLab, including learning GitLab as part of the role

• Employment is contingent upon successful completion of a background check, as permitted by applicable law

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We’re hiring a Senior Software Engineer to own backend services handling millions of API requests per day, drive a major Azure Kubernetes migration, and deliver full-stack features that our users depend on daily.

Designing and building backend services in C#/.NET on Azure (AKS, Functions, Cosmos DB, SQL) Driving a large-scale infrastructure migration from VMs to Kubernetes Full-stack feature delivery across GraphQL APIs and TypeScript frontends , UIs, APIs, and tools for business-critical workflows Live-site engineering , owning production health, incident response, and observability Building new applications from scratch as the platform expands into new areas Opportunities to work on AI-powered product features including Copilot experiences and LLM integrations as the platform evolves

A tenured, tight-knit team of 9 engineers where retention speaks for itself , people stay because the work matters and the team is genuinely great High-impact, high-autonomy work: you own features end-to-end from design through production Clear path to Principal and beyond , significant opportunities for technical ownership and scope growth The platform is evolving fast , you’ll shape what it becomes, not just maintain what exists

Improves artificial intelligence tools and practices across the software development lifecycle Partners with internal stakeholders to determine customer/user requirements for scenarios Leads discussions for architecture of complex products ensuring test strategies for solution quality Mentors in identifying dependencies and producing extensible code across teams Leads debugging efforts and application of coding patterns to improve code quality Develops automation for production deployment targeting zero-touch when possible Ensures visibility for compliance through audit trails and maintains understanding of regulations Advocates new trends to adapt them to current problems and shares knowledge with peers Supports collaboration with partner teams, ensuring proper integration before going live

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Starting January 26, 2026, Microsoft AI (MAI) employees who live within a 50- mile commute of a designated Microsoft office in the U.S. or 25-mile commute of a non-U.S., country-specific location are expected to work from the office at least four days per week. This expectation is subject to local law and may vary by jurisdiction.

Responsibilities:

AI-Native Development Improves artificial intelligence (AI) tools and practices across the software development lifecycle (SDLC) Proactively takes responsibility for the content of their AI-generated requirements, design documents, code, and other assets, assisting other members of the team to do the same Incorporates Responsible AI practices into the SDLC to ensure appropriate controls over AI-generated assets Applies SDLC and engineering health measures (e.g., Accelerate, SPACE framework, Engineering System Success Playbook [ESSP]) to guide improvements to processes and practices, especially those involving AI Experiments with AI tools and practices to improve their own capabilities, and provides recommendations on how to adopt them to other members of the team

Coding Leads by example across teams and mentors others to produce extensible, maintainable, well-tested, secure, and performant code used across products that adheres to design specifications Leads efforts to continuously improve code performance, testability, maintainability, effectiveness, and cost, while learning about and accounting for relevant trade-offs Identifies best practices and coding patterns and provides deep expertise in the coding and validation strategy Creates and applies metrics to drive code quality and stability Identifies and anticipates blockers or unknowns during the development process, escalates them, communicates how they will impact timelines, and then leads efforts to identify and implement strategies to address them Leads efforts on using debugging tools, tests, logs, telemetry, and other methods, and proactively leads verification of assumptions while developing code before issues occur across products in production Leverages minimal telemetry data, triangulates issues, and resolves with minimal iterations Leads incident retrospectives to identify root causes of problems, the implementation of repair actions, and the identification of mechanisms to prevent incident recurrence Reviews product code and test code to ensure it meets team standards, contains the correct test coverage, and is appropriate for the product or solution area

Design Owns and leads efforts and discussions for the architecture of aspects of complex products/solutions Leads the testing and exploration of various design options across a set of complex product/solution scenarios, ensuring the strengths and weaknesses of each option are outlined and making recommendations for which design option is best Creates proposals for architecture and design documents, and leads testing of hypotheses and proposed complex solutions Leads the development of design documents that support user stories and other product requirements Evaluates new technologies to solve classes of problems, and determines how to integrate these technologies within existing systems Leads efforts to ensure system architecture and individual designs meet performance, scalability, resiliency, disaster recovery

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We provide a user-friendly and intuitive platform that makes it easy to turn insights into action and fosters a culture of creativity, experimentation, and continuous improvement.

As a Solutions Architect Spain, you will be an essential part of this mission, using your technical expertise to demonstrate how our Data & Intelligence Platform can help customers solve their complex data challenges.

You'll work with a collaborative, customer-focused team who values innovation and creativity, using your skills to create customised solutions to help our customers achieve their goals and guide their businesses forward.

Join us in our quest to change how people work with data and make a better world!

The impact you will have:

• Form successful relationships with clients in Spain, providing technical and business value to Databricks customers in collaboration with Account Executives.

• Operate as an expert in big data analytics to excite customers about Databricks. You will develop into a ‘champion’ and trusted advisor on multiple issues of architecture, design, and implementation to lead to the successful adoption of the Databricks Data Intelligence Platform.

• Scale best practices in your field and support customers by authoring reference architectures, how-tos, and demo applications, and help build the Databricks community in your region by leading workshops, seminars, and meet-ups.

• Grow your knowledge and expertise to the level of a technical and/or industry specialist.

What we look for:

• Engage customers in technical sales, challenge their questions, guide clear outcomes, and communicate technical and value propositions.

• Develop customer relationships and build internal partnerships with account executives and teams.

• Prior experience with coding in a core programming language (i.e., Python, Java, Scala) and willingness to learn a base level of Spark.

• Proficient with Big Data Analytics technologies, including hands-on expertise with complex proofs-of-concept and public cloud platform(s).

• Experienced in use case discovery, scoping, and delivering complex solution architecture designs to multiple audiences requiring an ability to context switch in levels of technical depth.

Mandatory requirements:

• The location for the role should be in the Madrid region (i.e. within a commutable distance for a hybrid schedule).

• Flexibility to travel (up to 30% as required for customer meetings, events and trainings).

• Business proficiency in both Spanish and English required.

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In partnership with our Account Executives, you will engage with our customers' technical leads, including architects, engineers, and operations teams with the goal of establishing yourself as a trusted advisor to achieve tangible outcomes. You will work with teams across Databricks and our executive leadership to represent your customer's needs and build valuable customer engagements and report to the Field Engineering Manager.

The impact you will have:

• You will work with Sales and other essential partners to develop account strategies for your assigned accounts to grow their usage of the platform.
• Establish the Databricks Lakehouse architecture as the standard data architecture for customers through excellent technical account planning.
• You will build and present reference architectures and demo applications for prospects to help them understand how Databricks can be used to achieve their goals to land new users and use cases.
• Capture the technical win by consulting on big data architectures, data engineering pipelines, and data science/machine learning projects; prove out the Databricks technology for strategic customer projects; and validate integrations with cloud services and other 3rd party applications.
• Become an expert in, and promote Databricks inspired open-source projects (Spark, Delta Lake, MLflow, and Koalas) across developer communities through meetups, conferences, and webinars.

What we look for:

• 5+ years in a customer-facing pre-sales, technical architecture, or consulting role with expertise in at least one of the following technologies:
• Big data engineering (Ex: Spark, Hadoop, Kafka)
• Data Warehousing & ETL (Ex: SQL, OLTP/OLAP/DSS)
• Data Science and Machine Learning (Ex: pandas, scikit-learn, HPO)
• Data Applications (Ex: Logs Analysis, Threat Detection, Real-time Systems Monitoring, Risk Analysis and more)
• Experience translating a customer's business needs to technology solutions, including establishing buy-in with essential customer stakeholders at all levels of the business.
• Experienced at designing, architecting, and presenting data systems for customers and managing the delivery of production solutions of those data architectures.
• Fluent in SQL and database technology.
• Debug and development experience in at least one of the following languages: Python, Scala, Java, or R.
• [Desired] Built solutions with public cloud providers such as AWS, Azure, or GCP
• [Desired] Degree in a quantitative discipline (Computer Science, Applied Mathematics, Operations Research)
• Travel to customers in your region up to 30% of the time.

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We're on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product.

At Pinterest, we're looking for a Sr. Technical Program Manager to join our Ads Performance organisation. As a Sr. Technical Program Manager, you will be responsible for owning end-to-end program delivery for complex Ads Performance initiatives, driving planning, execution, and launch across multiple teams with clear goals, milestones, and success metrics aligned to monetization outcomes and company OKRs.

Responsibilities:

• Own end-to-end program delivery for complex Ads Performance initiatives, driving planning, execution, and launch across multiple teams with clear goals, milestones, and success metrics aligned to monetization outcomes and company OKRs.

• Turn ambiguous problem spaces into clear program charters, roadmaps, and decision points, while proactively identifying and resolving gaps in ownership, requirements, resourcing, and data readiness.

• Partner closely with Engineering, Product, Data Science, Design, Analytics, Sales, Business Development, Research, and Product Marketing to align stakeholders and turn opportunities into actionable outcomes.

• Drive development of new performance capabilities across ads delivery and modeling, including initiatives related to bidding, ranking, optimization, and other strategies that improve ROI and user experience.

• Help scale existing systems to support new surfaces, formats, markets, and use cases while maintaining reliability, latency, and cost efficiency.

• Influence technical direction and tradeoff decisions by facilitating alignment on architecture, surfacing risks and uncertainties early, and helping teams navigate decisions across accuracy, latency, experimentation rigor, privacy, and measurement needs.

• Build durable program mechanisms and best practices, including intake, prioritization, RAID tracking, decision logs, launch criteria, and post-launch learning loops.

• Communicate program state, risks, and recommendations clearly to cross-functional stakeholders and leadership, and proactively escalate when broader alignment or decisions are needed.

• Use GenAI as the default operating model for EP PgM execution,producing AI-assisted first drafts of core program artifacts, modernizing high-toil workflows into AI-first mechanisms (e.g., intake triage, status synthesis, action/decision extraction, risk & dependency tracking), and synthesizing signals to proactively surface risks, decision/trade-offs, and escalation paths.

• Prototype solutions to augment decisions through data (e.g. dashboards, data analysis) or simplify processes (e.g. process and workflow helpers, or internal tools) using AI coding assistants (“vibe coding”).

• Follow Pinterest AI guidance for risk, governance, and safety-by-design: appropriately handle sensitive data, validate AI-generated outputs, document assumptions/limits, and ensure AI-assisted workflows meet applicable policy/compliance expectations before broad adoption.

Requirements:

• 5+ years of experience as a Technical Program Manager or in a related role.

• Strong leadership skills with an entrepreneurial mindset and the ability to lead new initiatives from the ground up in ambiguous environments.

• Passion for execution and a track record of driving large, complex programs to completion.

• Solid technical background with the ability to understand system design, technical challenges, and risks, and to break down complex problems to drive decisions.

• Strong analytical skills, including experience using metrics and data to identify opportunities, risks, and incidents.

• Excellent written and verbal communication skills, with the ability to explain nuanced technical concepts to a range of internal and external stakeholders.

• Proven ability to influence teams and drive alignment across multiple stakeholders and organizations.

• Experience building scalable processes and operating mechanisms in cross-functional environments.

• Preferred: experience in the ads space, especially across ads ecosystems, measurement, APIs, data pipelines, integrations, or data products. Understanding of user privacy is a plus.

• Demonstrated AI-first execution mindset, including the ability to use GenAI to accelerate planning, communications, workflows, and decision-making, while applying strong judgment and operating within governance expectations.

Relocation Statement:

This position is not eligible for relocation assistance.

In-Office Requirement Statement:

We let the type of work you do guide the collaboration style. That means we're not always working in an office, but we continue to gather for key moments of collaboration and connection.

This role will need to be in the office for in-person collaboration 1-2 times/quarter and therefore can be situated anywhere in the country.

#LI-REMOTE #LI-DM57

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In this role, you will:

• Shape and drive the future vision of the Controllership organization, working with leadership across the Finance organization and cross-functional teams

• Build a team to drive identification of pain points, opportunities for automation, and transformative process changes required across the Controllership organization

• Engage and drive with the Controllership teams opportunities for process improvements and change management

• Lead the team in writing and reviewing business requirements documents for Controllership system transformation

• Support the teams through control assessments, in particular with process and system changes

• Build on and maintain a master data governance process

You will be surrounded by expertise across SEC Reporting, Technical Accounting, Treasury Accounting, and Corporate Accounting. This role requires a strong accounting background and experience in managing in a SOX-controlled environment.

If you love to own and improve processes in fast-growing environments, are curious and love to think outside of the box about the possibilities, respect and promote governed and controlled processes, and collaborating and communicating across cross-functional teams makes you excited to come to work and solve interesting, complex problems, then we'd love to talk.

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Key responsibilities include:

• Serving as the technical point of contact for your accounts and account managers in your assigned territory.
• Building a comprehensive understanding of customers' goals and objectives, and articulating how our offerings address their needs.
• Creating and owning value-based relationships at all levels in customer organizations.
• Actively participating in all phases of planning and execution for your territory, from initial discovery to the technical win.
• Developing and maintaining a deep understanding of the Elastic products and solutions to demonstrate the value of our offerings in sales meetings, and at events such as meetups and conferences.
• Advising the sales team on effective ways of positioning Elastic products, solutions, and services.
• Onboarding, educating, and enabling our partners, and supporting them in sales cycles.
• Crafting collateral, contributing to programs, and collaborating with other Elasticians to meet individual client needs.
• Being the voice of the customer and community to communicate needs, gaps, and improvements to our engineering and leadership teams.

To succeed in this role, you will need:

• 6+ years of experience in specific technology domain areas (e.g., software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics).
• Implementation experience with SaaS platforms using web technologies (TCP/IP, HTTP, HTML, JavaScript, RESTful APIs), particularly cloud-based, high-performance solutions.
• A track record of success in a technical presales role,enough experience selling and implementing technology to earn your customer's trust.
• A demonstrable ability to articulate and sell the benefits of modern platforms, software, and technologies.
• A real passion for being curious and a continuous learner. You are someone that invests in yourself as much as you invest in your professional relationships.
• A history of successful customer relations where you developed an understanding of what made a difference, and devised architectures that helped meet a goal, tackle a problem, or outpace competitors.
• An ability to influence. Have you more than once convinced a team you worked for, of an idea, technology, or architectural pattern?
• The ability to inspire groups, both large and small.
• A willingness to travel 40% within region, as well as occasionally internationally.
• Bachelor's Degree in Computer Science, Information Technology, Engineering, or a related field AND 3+ years of proven experience in technology solutions, practice development, architecture, consulting, and/or cloud/infrastructure technologies.
• Professional experience in architecting/operating solutions built on one or more cloud service providers like AWS, Azure, or GCP.
• Experience with cloud solutions, virtual platforms, software development, and operational management practices.

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Our vision is bold and broad , to build systems that have true artificial intelligence across agents, applications, services, and infrastructure. It’s also inclusive: we aim to make AI accessible to all , consumers, businesses, developers , so that everyone can realize its benefits.

The abuse prevention team is responsible for identifying instances of abuse within copilot and blocking or mitigating those instances. You will be a critical component to keeping copilot safe and productive for all.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities: Drive product insights, opportunity analysis, and track metrics to support efforts across Microsoft Copilot. Drive new ways of instrumenting and measuring impact to evaluate new feature performance through experimentation. Define metrics and build basic data pipelines to enable A/B experimentation for new features and mitigating abusive users. Hands-on analysis of large volumes of telemetry data using various algorithms and tools including your own Articulate insights, storyboard with data and communicate to influence leadership and other key decision makers. Find a path to get things done despite roadblocks to get your work into the hands of users quickly and iteratively. Enjoy working in a fast-paced, design-driven, product development cycle. Work collaboratively with our engineers, Product Managers, and marketing to take ambiguous projects that drive user growth, engagement, and retention. This includes identifying market opportunities, optimizing app flows and improving product features and proposing innovation solutions based on data. Embody our Culture and Values.

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This role operates at principal scope and impact. The TPM will own the end-to-end management of metrics, analysis, and insight generation across the organization, including defining and building new metrics, evolving measurement frameworks, and developing a deep understanding of the business as a whole. The role drives meaningful impact by identifying opportunities through data and translating them into action across teams.

As part of this work, the TPM is expected to use AI-enabled tools to operationalize key aspects of the role, which may include building internal applications, agents, or automated processes that scale analysis, streamline workflows, and improve the quality and speed of execution,without owning model development or research.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities:

Metrics Access, Accuracy & Operational Stewardship

Work across Bing Multimedia to ensure clear, consistent access to key metrics, including product performance, quality, usage, and business outcomes. Partner with product, engineering, and data teams to ensure metrics are accurate, up-to-date, and surfaced in the appropriate dashboards and reporting tools. Act as a steward for metric quality by proactively identifying data inconsistencies, gaps, or anomalies, and working with the appropriate owners to resolve issues before they impact decision-making or leadership reporting.

Analytical Problem Solving & Insight Enablement

Ask the right questions when data does not look correct or align with expectations, and lead efforts to understand why,including root-cause analysis across data pipelines, definitions, or upstream systems. Translate complex or ambiguous data issues into clear problem statements, working collaboratively with teams to diagnose and address underlying causes. Enable high-quality insight generation by ensuring metrics and datasets are reliable, well-understood, and fit for purpose.

Opportunity Identification & Business Impact

Use metrics and analysis to identify trends, risks, and opportunities across Bing Multimedia. Partner with product, engineering and business leaders to align on priorities and drive action based on insights surfaced through data. Ensure insights lead to follow-through and measurable business impact, not just reporting.

AI-Enabled Tooling, Automation & Workflow Improvement

Leverage AI-enabled tools to operationalize and scale analytics, reporting, and insight generation. Build or prototype internal applications, agents, or automated processes that improve metric accessibility, streamline workflows, and reduce manual effort. Continuously identify opportunities to improve the quality, speed, and reliability of analysis and reporting through automation and AI-assisted workflows.

Technical Program Leadership & Cross-Organizational Execution

Lead technically complex, cross-organizational initiatives related to metrics, reporting, and analytics enablement. Drive alignment in ambiguous problem spaces by clearly communicating goals, success criteria, dependencies, and risks. Influence without authority through solid communication, judgment, and collaboration, ensuring issues are surfaced early and addressed effectively.

Vendor & Partner Collaboration

Manage a set of external vendors to support metrics, analytics, reporting, or tooling efforts as appropriate. Provide clear direction and context to vendors, ensuring their work meets internal quality standards and integrates seamlessly with existing dashboards and workflows. Monitor and validate vendor outputs to ensure accuracy, reliability, and alignment with business needs.

Qualifications:

Required Qualifications:

Bachelor’s Degree AND 6+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience.

3+ years of experience managing cross-functional and/or cross-team projects.

Preferred Qualifications:

Bachelor’s Degree AND 12+ years experience engineering, product/technical program management, data analysis, or product development OR equivalent experience.

Proven experience leading complex, cross-functional technical programs that delivered measurable product, quality, or business impact.

Demonstrated ability to perform hands-on data analysis, working directly with raw datasets to derive insights, identify issues, and inform decision-making.

Experience working across teams to define, evolve, validate, and operationalize metrics, datasets, and measurement frameworks, ensuring accuracy and readiness for leadership reporting.

Solid technical foundation with the ability to engage deeply on data pipelines, system design, and AI-enabled tooling, sufficient to diagnose issues and drive resolution with partner teams.

Track record of influencing senior product and engineering leaders through clear communication, sound judgment, and data-driven insights.

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We're looking for an experienced Engineering Manager with solid hands-on skills in machine learning, data platforms, and distributed systems to lead the development of AI Insights, a next-generation Copilot analytics product.

We're looking for someone with experience leading product development leveraging data pipelines, data science, and machine learning, as well as a solid communicator and great teammate.

The right candidate takes the initiative and enjoys building world-class consumer experiences and products in a fast-paced environment.

Microsoft's mission is to empower every person and every organization on the planet to achieve more.

As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals.

Each day, we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Starting January 26, 2026, MAI employees are expected to work from a designated Microsoft office at least four days a week if they live within 50 miles (U.S.) or 25 miles (non-U.S., country-specific) of that location.

This expectation is subject to local law and may vary by jurisdiction.

Responsibilities:

Lead and mentor a team of engineers building AI-powered analytics for Copilot usage and quality metrics.

Own technical strategy for trend detection, cohort analysis, and drill-down workflows linking quantitative metrics to qualitative conversation evidence.

Prototype and productionize ML models for anomaly detection and predictive insights.

Ensure compliance and security for data handling across telemetry, logs, and conversation datasets.

Collaborate with PMs, data scientists, and UX to define roadmap and deliver intuitive, high-impact workflows.

Drive integration with existing platforms (Azure Data Bricks and other Microsoft internal systems) and ensure reliability, scalability, and cost efficiency.

Have solid experience in ML systems, anomaly detection, and large-scale data processing.

Generalize machine learning (ML) solutions into repeatable frameworks.

Independently write efficient, readable, extensible code and model pipelines.

Commit to a customer-oriented focus by acknowledging customer needs and perspectives, validating customer perspectives, focusing on broader customer context, and serving as a trusted advisor.

Be hands-on with observability (metrics, tracing, logs) and model evaluation frameworks.

Qualifications:

Required Qualifications:

Bachelor's Degree in Computer Science or related technical field AND 6+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR equivalent experience.

Preferred Qualifications:

Master's Degree in Computer Science or related technical field AND 8+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR Bachelor's Degree in Computer Science or related technical field AND 12+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR equivalent experience.

Proven experience leading small engineering and machine learning teams, and collaborating effectively with cross-functional stakeholders including product managers, UX designers, and security specialists.

Experience writing production-quality Python or Java code.

Demonstrated interest in Responsible AI.

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The Monetize real-time platform is a large-scale distributed platform operating under strict real-time constraints, responding to and executing real-time, dynamic auctions in less than 100 milliseconds. In the past few years, we've grown from processing 300k QPS to over 5 million QPS for an approximate total of 100 billion requests per day. These events generate more than 150 TB of new data every day.

As a technical leader, you'll design and implement solutions that span multiple applications on the real-time platform, are high quality, require hard real-time constraints, are easy to operate and maintain, and make the lives of product engineers easier. You will own or influence significant parts of the platform and allied areas.

We are looking for someone who is passionate about building high-quality, intuitive products, loves challenging themselves to constantly improve, and shares their knowledge to empower others. You should have a bachelor's degree in computer science or a related technical field and 4+ years of technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python.

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At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies.

We protect and accelerate any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks.

Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company.

About Solutions Engineering at Cloudflare

The Pre-Sales Solution Engineering organization owns the technical sale of the Cloudflare solution portfolio, ensuring maximal business value, fit-for-purpose solution design and adoption roadmap for our customers. Solutions Engineering is made up of individuals from a wide range of backgrounds - from Financial Consulting to Product Management, Customer Support to Software Engineering, and we are serious about building a diverse, experienced and curious team.

What you'll do as a Solutions Architect

The Solutions Architect is a senior technical leadership role. You are a customer-facing hands-on technologist with credibility built on domain expertise across Cloudflare portfolio. You should have solid experience in influencing enterprise architecture design across various senior buyer personas both at customers and partner organizations.

Your role will be to convince these decision-makers of the long-term value of thinking of Cloudflare as a strategic technology partner. You will work closely with every team at Cloudflare, from Sales and Product, through to Engineering and Customer Support. Your goal of customer success should drive you through the entire organization as you seek out and create scalable solutions for your customer's needs.

You will work as a part of a highly visible structured pursuit team attached to designated strategic accounts, working to understand their unique business challenges and priorities with a goal of defining short and long-term solution architecture with Cloudflare as a centerpiece.

An equally important component of this role is the expectation that you scale your expertise and knowledge across the wider Pre-Sales Solution Engineering organization. Specifically, we are looking for you to:

• Build and maintain the long-term technical relationship of key accounts, ensuring the successful design, proof, and adoption of Cloudflare as a part of the customers' critical infrastructure.

• Identify and drive strategic conversations with key stakeholders with the purpose of increasing our reputation and authority within the business, and further establishing our footprint within the customers' landscape.

• Be the voice of the customer, engaging and influencing Product Management and Product Roadmap to serve their needs.

• Demonstrate your expertise of Cloudflare within your field through the creation of professional content, including white papers, reference architectures, blog posts.

• Represent and Evangelize Cloudflare externally at Developer, Community, Technology, Cybersecurity, and Industry-focused events with thought leadership and expertise.

• Apply in-depth vertical knowledge or domain expertise. Advise on best practices.

Desirable skills, knowledge, and experience

• 7+ years of experience in similar role or experience in a technical leadership role

• Previous experience as a solution architect, consultant, or technical marketing engineer building, architecting, or deploying security solutions

• Good understanding of AI, security challenges, and its applicability to today's enterprise landscape

• Proven track record using it to help drive revenue.

• Strong knowledge of Security Architecture, Design, and Operations

• Working knowledge of the broader threat landscape and the ability to distill technology trends, and explain complex behaviors in simple terms

• Proven experience working with customers and partners in successful design and deployment of solutions

• Ability to juggle and successfully drive projects with customers, prospects, and partners.

• Experience with cloud computing solutions implementations including Microsoft 365, Azure, Google, AWS.

• Experience with Application, Security, Performance, and Reliability products such as WAF, Bot Management, DDOS, Firewall, DNS, and CDN.

• Knowledge of competitive market around CDN providers, Web application Firewall, Remote access solutions, Next-generation Firewalls, DDOS mitigations solutions, SD-WAN solutions, Secure Gateway solutions, SSE/SASE

• Proven hands-on experience with information security solutions such as Web Proxy, NGFW, Security Gateways, SIEMs, SAML/SSO, DLP, Data security, and protection technologies such as HSM, Tokenization & encryption gateways.

• Experience working with Identity Providers such as Entra AD, Okta, Ping, OneLogin, etc.

• Knowledge of web application programming XML, REST/SOAP APIs, REST, JSON,

• Experience in cloud computing-based services architecture, technical design, and implementations including Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS) delivery models.

• Knowledge of scripting languages such as Python and IAC products like Terraform

• Knowledge of security and cryptography.

• Knowledge of cloud/virtualization technologies and containerization

What Makes Cloudflare Special?

We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers,at no cost.

Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure, and privacy-centric public DNS resolver. This is available publicly for everyone to use,it is the first consumer-focused service Cloudflare has ever released.

Here's the deal,we don't store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you'd like to be a part of?

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In this role, you will:

• Lead and scale a world-class AI/ML professional services team, including hiring, mentoring, and building a team structure to support long-term growth and execution at scale.
• Develop and expand executive relationships with key customers and partners, acting as a trusted advisor during complex technical engagements and AI transformations.
• Align with Field Engineering and Sales Leaders to define joint strategies for strategic accounts and ensure strong delivery coordination across functions.
• Lead strategic AI PS initiatives, practice development, and standardized delivery processes; design scalable engagement models and reusable solutions for repeatability across the global team.
• Shape cross-functional collaboration by influencing Product, R&D, and GTM,ensuring voice-of-customer insights and delivery learnings help inform the product roadmap and GTM strategy.
• Own OKRs for AI-services led accounts, revenue, utilization, and public references.
• Represent Databricks as a thought leader in AI/ML.

The ideal candidate will have extensive experience managing, hiring, and building a team of high-performing data scientists/ML engineers and leaders, with a track record of scaling organizations through developing scalable processes and cultivating leaders.

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