Your responsibilities will include empowering Order to Cash processes across the enterprise and enabling growth through differentiated products. You will understand E2E business processes and enabling business systems products to set roadmap strategy for continuous improvement and changing customer needs. You will act as an advocate for our OTC stakeholders and leverage customer insights to build out product vision, strategy and roadmap.

You will translate your OTC roadmap into actionable plans by crafting comprehensive capability/feature descriptions and user stories that are digestible by business and tech teams. You will influence and negotiate prioritized delivery across various technology product teams to deliver continuous improvement/next gen products to our Order to Cash value stream.

You will act as a business systems product evangelist and thought leader by understanding product capabilities across our ecosystem, aligning our business partners around best practices and delivering fit for purpose value stream solutions. You will analyse quantitative and qualitative data to identify root cause of issues to determine the opportunity size and business impact.

You will partner with vendors and third-party service providers to integrate system tools and product solutions into the company's ecosystem. You will collaborate with internal product development teams to build out custom solutions if we decide to build rather than buy.

You will develop total cost of ownership (TCO) for each product/tool, drive cost-benefit, return on investment, and NPV analyses to support decision making. You will contribute to business systems product or technical knowledge assets by documenting all existing/new features, capabilities of our value-stream solutions.

You will support and deliver enterprise model product training to SMEs as needed.

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You will collaborate with cross-functional teams spanning engineering, supply chain, operations, manufacturing, accounting, finance, and more to understand the business needs, design solutions, and ensure our systems are aligned with the company's goals and objectives.

Key responsibilities include:

• Empowering Order to Cash (Customer Inquiries/Quotes, Pricing, Order Mgmt & Fulfillment, Invoice Mgmt & Payment Processing) processes across the enterprise and enable growth through differentiated products.

• Understanding E2E business processes and enabling business systems products to set roadmap strategy for continuous improvement and changing customer needs.

• Act as an advocate for our OTC stakeholders and leverage customer insights to build out product vision, strategy and roadmap.

• Translate your OTC roadmap into actionable plans by crafting comprehensive capability/feature descriptions and user stories that are digestible by business and tech teams.

• Influence and negotiate prioritized delivery across various technology product teams to deliver continuous improvement/next gen products to our Order to Cash value stream.

• Act as a business systems product evangelist and thought leader by understanding product capabilities across our ecosystem, aligning our business partners around best practices and delivering fit for purpose value stream solutions.

• Analyze quantitative and qualitative data to identify root cause of issues to determine the opportunity size and business impact.

• Partner with vendors and third-party service providers to integrate system tools and product solutions into the company's ecosystem.

• Collaborate with internal product development teams to build out custom solutions if we decide to build rather than buy.

• Develop total cost of ownership (TCO) for each product/tool, drive cost-benefit, return on investment, and NPV analyses to support decision making.

• Contribute to business systems product or technical knowledge assets by documenting all existing/new features, capabilities of our value-stream solutions.

• Support and deliver enterprise model product training to SMEs as needed.

Required qualifications include:

• 10+ years of experience in designing, developing, and implementing business processes ERP solutions at manufacturing companies (Aerospace & Defense industry preferred).

• Structured Communication – our product manager must communicate across a broad range of functions and within several levels in the organization.

• Business Acumen – our product manager must have a deep understanding of Order to Cash, Logistics as well as a fundamental understanding of, Manufacturing, Operations and Finance/Accounting functions.

• Problem Solving – our product manager will formulate recommendations and strategies using fact-based analysis and proven methodologies, such as systems thinking, five whys, decision trees, etc.

• Proven track record of partnering with stakeholders while employing a high degree of collaboration and influence.

• Excellent business and technical communication skills, both written and oral, and the ability to convey messages in a persuasive manner and at the appropriate level of detail.

• Deep and broad expertise with cloud-based ERPs and CRMs (Oracle Fusion, SAP S4 Hana, NetSuite, Salesforce).

• U.S. Person status is required as this position needs to access export-controlled data.

• Ability to be in-office full time and willingness to travel up to 25-50% to visit other sites.

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Key responsibilities include:

• Serving as the technical point of contact for your accounts and account managers in your assigned territory.
• Building a comprehensive understanding of customers' goals and objectives, and articulating how our offerings address their needs.
• Creating and owning value-based relationships at all levels in customer organizations.
• Actively participating in all phases of planning and execution for your territory, from initial discovery to the technical win.
• Developing and maintaining a deep understanding of the Elastic products and solutions to demonstrate the value of our offerings in sales meetings, and at events such as meetups and conferences.
• Advising the sales team on effective ways of positioning Elastic products, solutions, and services.
• Onboarding, educating, and enabling our partners, and supporting them in sales cycles.
• Crafting collateral, contributing to programs, and collaborating with other Elasticians to meet individual client needs.
• Being the voice of the customer and community to communicate needs, gaps, and improvements to our engineering and leadership teams.

To succeed in this role, you will need:

• 6+ years of experience in specific technology domain areas (e.g., software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics).
• Implementation experience with SaaS platforms using web technologies (TCP/IP, HTTP, HTML, JavaScript, RESTful APIs), particularly cloud-based, high-performance solutions.
• A track record of success in a technical presales role,enough experience selling and implementing technology to earn your customer's trust.
• A demonstrable ability to articulate and sell the benefits of modern platforms, software, and technologies.
• A real passion for being curious and a continuous learner. You are someone that invests in yourself as much as you invest in your professional relationships.
• A history of successful customer relations where you developed an understanding of what made a difference, and devised architectures that helped meet a goal, tackle a problem, or outpace competitors.
• An ability to influence. Have you more than once convinced a team you worked for, of an idea, technology, or architectural pattern?
• The ability to inspire groups, both large and small.
• A willingness to travel 40% within region, as well as occasionally internationally.
• Bachelor's Degree in Computer Science, Information Technology, Engineering, or a related field AND 3+ years of proven experience in technology solutions, practice development, architecture, consulting, and/or cloud/infrastructure technologies.
• Professional experience in architecting/operating solutions built on one or more cloud service providers like AWS, Azure, or GCP.
• Experience with cloud solutions, virtual platforms, software development, and operational management practices.

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