At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies.

This is a critical role where you will be responsible for ensuring the success of Cloudflare's customers and managing all of their post-sale experiences. You will bring strong relationship-building experience, product knowledge, project management and organizational skills, as well as a high degree of empathy to ensure the customer's satisfaction with Cloudflare's services.

Our mission is to deliver great customer outcomes and also growth of adoption and utilization of Cloudflare solutions. You will maintain a deep understanding of our solutions and present to customers about the most relevant features/functionality for their specific business needs.

Responsibilities

• Be a Trusted Advisor to your customers,
• Work with your account teams to plan and execute long term Success Plans with our largest customers to facilitate retention and growth via product and new business unit expansion,
• Develop and maintain long-term relationships with stakeholders in your account portfolio,
• Work cross-functionally with Product, Engineering, Systems Reliability Engineering, Marketing and other teams to resolve customer business issues and work towards their stated goals,
• Manage customer feedback and product needs by providing feature requests to internal partner teams,
• Able to demonstrate how your customer engagement directly impacts their growth and adoption of Cloudflare Solutions and Services,
• Expected up to 50% travel for customer visits.

Requirements

• Bachelor's degree and/or other professional qualification,
• 3+ years of experience in a Customer Success/Account Management role,
• Understanding of SAAS/SASE/Cloud Applications landscape,
• Strong understanding of or willing to learn about computer networking and 'how the internet works' with network security a plus,
• Experience in cloud security and/or performance industries preferred,
• Experience with project management, account portfolio planning, Cloud implementation and prioritization,
• Ability to prioritize, multi-task, and perform effectively under pressure,
• Strong interpersonal communication skills (verbal, written and video call) as well as organizational skills,
• Track record of successful planning and execution of Executive Business Reviews,
• Commercial acumen and awareness to drive successful outcomes.

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At Cloudflare, we're on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies.

This is a critical role where you will be responsible for ensuring the success of Cloudflare's customers and managing all of their post-sale experiences. You will bring strong relationship-building experience, product knowledge, project management and organizational skills, as well as a high degree of empathy to ensure the customer's satisfaction with Cloudflare's services.

Our mission is to deliver great customer outcomes and also growth of adoption and utilization of Cloudflare solutions. You will maintain a deep understanding of our solutions and present to customers about the most relevant features/functionality for their specific business needs.

Responsibilities

• Be a Trusted Advisor to your customers
• Work with your account teams to plan and execute long term Success Plans with our largest customers to facilitate retention and growth via product and new business unit expansion
• Develop and maintain long-term relationships with stakeholders in your account portfolio
• Work cross-functionally with Product, Engineering, Systems Reliability Engineering, Marketing and other teams to resolve customer business issues and work towards their stated goals
• Manage customer feedback and product needs by providing feature requests to internal partner teams
• Able to demonstrate how your customer engagement directly impacts their growth and adoption of Cloudflare Solutions and Services

Additional responsibilities will include:

• Up to 50% travel for customer visits

Requirements

• Bachelor's degree and/or other professional qualification
• 3+ years of experience in a Customer Success/Account Management role
• Understanding of SAAS/SASE/Cloud Applications landscape
• Strong understanding of or willing to learn about computer networking and 'how the internet works' with network security a plus
• Experience in cloud security and/or performance industries preferred
• Experience with project management, account portfolio planning, Cloud implementation and prioritization
• Ability to prioritize, multi-task, and perform effectively under pressure
• Strong interpersonal communication skills (verbal, written and video call) as well as organizational skills
• Track record of successful planning and execution of Executive Business Reviews
• Commercial acumen and awareness to drive successful outcomes

Benefits

• Compensation may be adjusted depending on work location
• This role is eligible to earn incentive compensation under Cloudflare's Sales Compensation Plan
• The estimated annual salary range includes the on-target incentive compensation that may be attained in this role under the Sales Compensation Plan
• Equity
• This role is eligible to participate in Cloudflare's equity plan
• Benefits
• Cloudflare offers a complete package of benefits and programs to support you and your family
• Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun!
• The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.
• Health & Welfare Benefits
• Medical/Rx Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Commuter Spending Accounts
• Fertility & Family Forming Benefits
• On-demand mental health support and Employee Assistance Program
• Global Travel Medical Insurance
• Financial Benefits
• Short and Long Term Disability Insurance
• Life & Accident Insurance
• 401(k) Retirement Savings Plan
• Employee Stock Participation Plan
• Time Off
• Flexible paid time off covering vacation and sick leave
• Leave programs, including parental, pregnancy health, medical, and bereavement leave

What Makes Cloudflare Special?

We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers--at no cost.

Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and

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At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies.

Our network protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks.

The Customer Success Team works closely across all of the Cloudflare Team particularly with Account Executives, Business Development Representatives, Solution Engineers, Product and Sales Operations to help our customers adopt Cloudflare and create great Internet-enabled experiences.

Responsibilities

This is a critical role where you will be responsible for ensuring the success of Cloudflare’s customers and managing all of their post-sale experiences. You will bring strong relationship-building experience, product knowledge, project management and organizational skills, as well as a high degree of empathy to ensure the customer’s satisfaction with Cloudflare’s services.

Our mission is to deliver great customer outcomes and also growth of adoption and utilization of Cloudflare solutions. You will maintain a deep understanding of our solutions and present to customers about the most relevant features/functionality for their specific business needs.

You are ultimately responsible for the retention and growth of your book of business; this is driven through demonstrating the value the products and services provide to the customer’s business via quarterly reviews and understanding what next and at what time based upon your customers needs and goals.

Additional responsibilities will include:

• Be a Trusted Advisor to your customers,
• Work with your account teams to plan and execute long term Success Plans with our largest customers to facilitate retention and growth via product and new business unit expansion,
• Develop and maintain long-term relationships with stakeholders in your account portfolio,
• Work cross-functionally with Product, Engineering, Systems Reliability Engineering, Marketing and other teams to resolve customer business issues and work towards their stated goals,
• Manage customer feedback and product needs by providing feature requests to internal partner teams,
• Able to demonstrate how your customer engagement directly impacts their growth and adoption of Cloudflare Solutions and Services,
• Expected up to 50% travel for customer visits.

Requirements

• Bachelor's degree and / or other professional qualification,
• 3+ years of experience in a Customer Success/Account Management role,
• Understanding of SAAS / SASE / Cloud Applications landscape,
• Strong understanding of or willing to learn about computer networking and “how the internet works” with network security a plus,
• Experience in cloud security and/or performance industries preferred,
• Experience with project management, account portfolio planning, Cloud implementation and prioritization,
• Ability to prioritize, multi-task, and perform effectively under pressure,
• Strong interpersonal communication skills (verbal, written and video call) as well as organizational skills,
• Track record of successful planning and execution of Executive Business Reviews,
• Commercial acumen and awareness to drive successful outcomes.

Compensation

This role is eligible to earn incentive compensation under Cloudflare’s Sales Compensation Plan. The estimated annual salary range includes the on-target incentive compensation that may be attained in this role under the Sales Compensation Plan.

For New York City based hires: Estimated annual salary of $111,000.00 to $153,000.00

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This role blends deep technical expertise with strong communication and collaboration skills. You'll become an Engine expert, understanding its architecture, technology, and functionality, allowing you to effectively communicate its capabilities and value to both technical and non-technical audiences.

Key responsibilities include:

• Leading on technical designs during the Engine implementation phase, building relationships with a variety of stakeholders within clients and SI partners such as their Engineering leads and Service Owners.

• Working closely with our clients and SI partners on the technical detail of implementing Engine, providing solutions to identified requirements and working with our Product and engineering teams to fulfill them.

• Helping clients maximise Engine's current and future capabilities to solve their requirements and meticulously documenting scope and roadmap decisions to guide subsequent delivery waves, bringing in expertise from our Product Owners and engineering teams where required.

• Taking ownership of the technical aspects of client deliveries, collaborating closely with our SI partners to overcome challenges and achieve seamless integrations.

• Providing expert guidance to client engineering teams, using documentation, API specifications, and sequence diagrams to foster a deep understanding of Engine's architecture and functionalities.

• Collaborating closely with our Client Success team to troubleshoot technical issues, translate client needs into new technical requirements, and architect innovative solutions that enhance the Engine platform.

Requirements:

• Experience of end-to-end software engineering / solution architecture across the software delivery lifecycle.

• Experience with software service design and integration, such as RESTful APIs, OpenAPI specification and sequence diagrams.

• Experience of cloud infrastructure and large-scale cloud applications.

• Experience working in a client-facing role and building relationships with stakeholders.

• Strong interpersonal communication and collaboration skills.

Nice to Have:

• Experience relating to retail or business banking, core banking, card processing or payments.

• Experience of delivery and implementation of core banking or large-scale digital transformation programmes, application migration and solution integration.

• Commercial acumen with experience of building business cases.

• Experience in a SaaS organisation in a Client Solutions or Client Engineering role.

• Knowledge of financial regulations around the world.

About you:

• You have a focus on delivery and getting things done for a client.

• You have the ability to work well with people from a variety of levels, roles and technical backgrounds.

• You're able to communicate clearly about technical subjects.

• You're comfortable working in a varied role, collaboratively in a team, with a flat structure.

• You're comfortable travelling nationally to our London office (initial upskilling will require a period of time working with our Engineers & Product team in London).

• You're comfortable travelling internationally.

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This role blends deep technical expertise with strong communication and collaboration skills. You'll become an Engine expert, understanding its architecture, technology, and functionality, allowing you to effectively communicate its capabilities and value to both technical and non-technical audiences.

Responsibilities:

• Lead on technical designs during the Engine implementation phase, building relationships with a variety of stakeholders within clients and SI partners such as their Engineering leads and Service Owners.

• Work closely with our clients and SI partners on the technical detail of implementing Engine, providing solutions to identified requirements and working with our Product and engineering teams to fulfil them.

• Shape Engine's product roadmap and support existing clients with additional capabilities to meet their strategic aims.

• Help clients maximise Engine's current and future capabilities to solve their requirements and meticulously document scope and roadmap decisions to guide subsequent delivery waves, bringing in expertise from our Product Owners and engineering teams where required.

Requirements:

• Experience of end-to-end software engineering / solution architecture across the software delivery lifecycle.

• Experience with software service design and integration, such as RESTful APIs, OpenAPI specification and sequence diagrams.

• Experience of cloud infrastructure and large-scale cloud applications.

• Experience working in a client-facing role and building relationships with stakeholders.

• Strong interpersonal communication and collaboration skills.

Nice to Have:

• Experience relating to retail or business banking, core banking, card processing or payments.

• Experience of delivery and implementation of core banking or large-scale digital transformation programmes, application migration and solution integration.

• Commercial acumen with experience of building business cases.

• Experience in a SaaS organisation in a Client Solutions or Client Engineering role.

• Knowledge of financial regulations around the world.

About you:

• You have a focus on delivery and getting things done for a client.

• You have the ability to work well with people from a variety of levels, roles and technical backgrounds.

• You’re able to communicate clearly about technical subjects.

• You’re comfortable working in a varied role, collaboratively in a team, with a flat structure.

• You’re comfortable travelling nationally to our London office (initial upskilling will require a period of time working with our Engineers & Product team in London).

• You’re comfortable travelling internationally.

Interview Process:

Interviewing is a two-way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you!

Our interviews are conversational and we want to get the best from you, so come with questions and be curious.

In general, you can expect the below, following a chat with one of our Talent Team:

• First Interview (45 minutes)

• Phone/Video call with existing Engine team members.

• Second Architecture Interview, including small presentation/system design (90 minutes)

• Final Interview (30 minutes)

Benefits:

• 25 days holiday.

• You’ll also get your birthday on us.

• The option to opt-out of public holidays.

• The option to buy/sell up to 5 days of annual leave a year.

• 16 hours paid volunteering time a year.

• Enhanced Pat & Mat leave.

• Perkbox.

You may be put off applying for a role because you don't tick every box. Forget that!

While we can’t accommodate every flexible working request, we're always open to discussion.

So, if you're excited about working with us, but aren’t sure if you're 100% there yet, get in touch anyway.

We’re on a mission to radically reshape banking – and that starts with our brilliant team.

Whatever came before, we’re proud to bring together people of all backgrounds and experiences who love working together to solve problems.

Engine by Starling is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace.

Individuals seeking employment at Engine by Starling are considered without regard to race, colour, religion, sex, national origin, age, disability, gender identity, sexual orientation, or any other protected characteristic.

We are committed to creating an inclusive and respectful work environment that reflects the diversity of our customers and communities.

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This role blends deep technical expertise with strong communication and collaboration skills. You'll become an Engine expert, understanding its architecture, technology, and functionality, allowing you to effectively communicate its capabilities and value to both technical and non-technical audiences.

You’ll lead on technical designs during the Engine implementation phase, building relationships with a variety of stakeholders within clients and SI partners such as their Engineering leads and Service Owners. You will work closely with our clients and SI partners on the technical detail of implementing Engine, providing solutions to identified requirements and working with our Product and engineering teams to fulfil them.

Your contributions will also extend to shaping Engine's product roadmap and supporting existing clients with additional capabilities to meet their strategic aims. You’ll help them maximise Engine’s current and future capabilities to solve their requirements and meticulously document scope and roadmap decisions to guide subsequent delivery waves, bringing in expertise from our Product Owners and engineering teams where required.

You will also be a technical champion for our existing clients, ensuring their ongoing success. This includes taking ownership of the technical aspects of client deliveries, collaborating closely with our SI partners to overcome challenges and achieve seamless integrations. You'll provide expert guidance to client engineering teams, using documentation, API specifications, and sequence diagrams to foster a deep understanding of Engine's architecture and functionalities.

Additionally, you will collaborate closely with our Client Success team to troubleshoot technical issues, translate client needs into new technical requirements, and architect innovative solutions that enhance the Engine platform.

Must Have:

• Experience of end-to-end software engineering / solution architecture across the software delivery lifecycle
• Experience with software service design and integration, such as RESTful APIs, OpenAPI specification and sequence diagrams
• Experience of cloud infrastructure and large-scale cloud applications
• Experience working in a client-facing role and building relationships with stakeholders
• Strong interpersonal communication and collaboration skills.

Nice to Have:

• Experience relating to retail or business banking, core banking, card processing or payments.
• Experience of delivery and implementation of core banking or large-scale digital transformation programmes, application migration and solution integration
• Commercial acumen with experience of building business cases
• Experience in a SaaS organisation in a Client Solutions or Client Engineering role
• Knowledge of financial regulations around the world

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You will be involved in both the sales and delivery phases of a project as well as ongoing client success, collaborating with teams across Engine in Technology, Delivery, Product, Client Success and Business Development.

The role requires travel around North America, and occasional further travel.

This role blends deep technical expertise with strong communication and collaboration skills. You'll become an Engine expert, understanding its architecture, technology, and functionality, allowing you to effectively communicate its capabilities and value to both technical and non-technical audiences.

You'll lead on technical designs during the Engine implementation phase, building relationships with a variety of stakeholders within clients and SI partners such as their Engineering leads and Service Owners.

You will work closely with our clients and SI partners on the technical detail of implementing Engine, providing solutions to identified requirements and working with our Product and engineering teams to fulfil them.

Your contributions will also extend to shaping Engine's product roadmap and supporting existing clients with additional capabilities to meet their strategic aims.

You’ll help them maximise Engine’s current and future capabilities to solve their requirements and meticulously document scope and roadmap decisions to guide subsequent delivery waves, bringing in expertise from our Product Owners and engineering teams where required.

You will also be a technical champion for our existing clients, ensuring their ongoing success.

This includes taking ownership of the technical aspects of client deliveries, collaborating closely with our SI partners to overcome challenges and achieve seamless integrations.

You'll provide expert guidance to client engineering teams, using documentation, API specifications, and sequence diagrams to foster a deep understanding of Engine's architecture and functionalities.

Additionally, you will collaborate closely with our Client Success team to troubleshoot technical issues, translate client needs into new technical requirements, and architect innovative solutions that enhance the Engine platform.

Must have experience of end-to-end software engineering / solution architecture across the software delivery lifecycle, experience with software service design and integration, such as RESTful APIs, OpenAPI specification and sequence diagrams, experience of cloud infrastructure and large-scale cloud applications, experience working in a client-facing role and building relationships with stakeholders, and strong interpersonal communication and collaboration skills.

Nice to have experience relating to retail or business banking, core banking, card processing or payments, experience of delivery and implementation of core banking or large-scale digital transformation programmes, application migration and solution integration, commercial acumen with experience of building business cases, experience in a SaaS organisation in a Client Solutions or Client Engineering role, and knowledge of financial regulations around the world.

About you, you have a focus on delivery and getting things done for a client, you have the ability to work well with people from a variety of levels, roles and technical backgrounds, you’re able to communicate clearly about technical subjects, you’re comfortable working in a varied role, collaboratively in a team, with a flat structure, you’re comfortable travelling nationally to our London office (initial upskilling will require a period of time working with our Engineers & Product team in London), and you’re comfortable travelling internationally.

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You'll work on current challenges in data-based functions, methods, and processes. Your tasks will include the validation of concepts, work on innovative functions, and the development and implementation of Artificial Intelligence & Data- and Process Analytics (e.g., Process Mining).

What you need

To succeed in this role, you'll need a strong background in mathematics, computer science, or a related field. You should have experience with Python and knowledge of data analytics and machine learning methods and tools. Familiarity with Big Data and Cloud applications is a plus.

Why this matters

This role is an excellent opportunity to work with a leading company in the automotive industry and to contribute to the development of innovative data-driven solutions. You'll have the chance to work with a talented team and to learn from experienced professionals.

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Your focus will be on Data- and Process Analytics (e.g. Process Mining), Data processing (data preparation, structuring, provision, and visualization) of real data from production and logistics processes or other business processes (end-to-end, e.g. in the field of plant and production technology, supply chain, financial services).

What you need

Your focus will be on Data- and Process Analytics (e.g. Process Mining), Data processing (data preparation, structuring, provision, and visualization) of real data from production and logistics processes or other business processes (end-to-end, e.g. in the field of plant and production technology, supply chain, financial services).

Why this matters

This role keeps a world-championship-winning F1 team running. When equipment fails, races can be lost, so your work directly impacts performance. You'll develop deep expertise in high-spec facilities and have clear progression into senior facilities management roles. The F1 environment means you'll work with cutting-edge building systems and learn from the best in the industry.

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