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The team works on various projects, including AI Agents for automated issue resolution, User Intent Detection, AI-Powered Answers and Knowledge Base Enhancements, Agent CoPilot for agent productivity, and LLM-based systems, proprietary ML models, and multimodal RAG pipelines.</p>\n<p>About the team:\nThe team includes Backend Engineers, Full-stack Developers, ML Engineers, Data Scientists, and Frontend Developers—collaborating to deliver intelligent and scalable AI experiences.</p>\n<p>Responsibilities:</p>\n<ul>\n<li>Lead and mentor a team of backend and frontend developers, fostering a high-performing, collaborative engineering culture.</li>\n<li>Own the technical direction, architecture, and strategy for LLM, AI Agent, and ML initiatives.</li>\n<li>Architect and build AI Agents, RAG pipelines (including multimodal RAG), LLM-based services, and evaluation frameworks.</li>\n<li>Design, build, and deploy scalable AI/ML systems from concept to production.</li>\n<li>Collaborate closely with PMs, ML Engineers, and Data Scientists to convert business requirements into AI-driven solutions.</li>\n<li>Oversee full SDLC for your squad—ensuring strong engineering practices around coding, testing, quality, and reliability.</li>\n<li>Conduct detailed technical reviews and provide guidance to maintain code quality.</li>\n<li>Troubleshoot performance, scalability, and reliability issues in production AI systems.</li>\n<li>Champion continuous improvement, automation, and innovation within the team.</li>\n<li>Keep the team up-to-date with advances in LLMs, LLMOps, fine-tuning techniques, vector search, and generative AI.</li>\n</ul>\n<p>Requirements:</p>\n<ul>\n<li>8–10 years of experience in software development.</li>\n<li>More than 5 years of hands-on experience in AI/ML.</li>\n<li>More than 2 years in an engineering leadership role, preferably leading a cross-functional team.</li>\n<li>Hands-on experience building:<ul>\n<li>AI Agents / Agentic workflows</li>\n<li>LLM pipelines (inference, orchestration, guardrails)</li>\n<li>RAG systems (vector search, knowledge bases, multimodal RAG)</li>\n<li>LLM fine-tuning (SFT, LoRA, instruction tuning)</li>\n<li>LLMOps workflows (monitoring, evaluation, optimization, versioning)</li>\n</ul>\n</li>\n<li>Strong understanding of ML algorithms, embeddings, transformers, vector semantics, and distributed systems.</li>\n<li>Experience with Vector Databases such as Elasticsearch, Weaviate, Pinecone, or Milvus.</li>\n<li>Proficiency with ML frameworks (PyTorch, TensorFlow, scikit-learn).</li>\n<li>Experience with cloud platforms (AWS, GCP, Azure) and MLOps tooling.</li>\n</ul>\n<p>Good to have:</p>\n<ul>\n<li>Solid foundation in backend technologies such as Python, Java, Go, Node.js, and experience with Kafka.</li>\n<li>Knowledge of the Gaming industry or Customer Support domain.</li>\n<li>Familiarity with frontend frameworks (React, Angular, Vue.js).</li>\n<li>Exposure to functional programming (Clojure preferred; our team uses Clojure).</li>\n<li>Experience in startup/high-growth environments.</li>\n<li>Open-source contributions in AI/ML/LLM projects.</li>\n<li>Experience with containerization and orchestration (Docker, Kubernetes).</li>\n</ul>\n<p>Bonus Points:</p>\n<ul>\n<li>Experience building production-grade LLM-powered automation for customer support or gaming.</li>\n<li>Publications, presentations, or contributions related to LLMs, RAG, or AI Agents.</li>\n</ul>\n<p>Benefits:</p>\n<ul>\n<li>Hybrid setup</li>\n<li>Worker&#39;s insurance</li>\n<li>Paid Time Offs</li>\n<li>Other employee benefits to be discussed by our Talent Acquisition team in India.</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_3986b7f9-290","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Helpshift","sameAs":"https://apply.workable.com","logo":"https://logos.yubhub.co/j.com.png"},"x-apply-url":"https://apply.workable.com/j/91E59A0696","x-work-arrangement":"hybrid","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["AI/ML","LLM","RAG","Vector Databases","ML frameworks","Cloud platforms","MLOps tooling"],"x-skills-preferred":["Python","Java","Go","Node.js","Kafka","React","Angular","Vue.js","Clojure","Docker","Kubernetes"],"datePosted":"2026-03-09T10:54:45.537Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Pune, Maharashtra, India"}},"employmentType":"FULL_TIME","occupationalCategory":"Engineering","industry":"Technology","skills":"AI/ML, LLM, RAG, Vector Databases, ML frameworks, Cloud platforms, MLOps tooling, Python, Java, Go, Node.js, Kafka, React, Angular, Vue.js, Clojure, Docker, Kubernetes"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_91980b56-1ca"},"title":"DevOps SE II - Developer Productivity","description":"<p><strong>Job Title: DevOps SE II - Developer Productivity</strong></p>\n<p>We are looking for a Software Engineer – Developer Productivity to help improve the productivity of the entire engineering team. You will be responsible for everything from our build and testing automation, to the packaging and release of the final product.</p>\n<p><strong>Responsibilities</strong></p>\n<ul>\n<li>Design, implement, and maintain secure CI/CD pipelines for automating deployment, configuration, and testing processes.</li>\n<li>Integrate security into the release workflow and ensure that all CI-CD tools are compliant from a security perspective.</li>\n<li>Understand developer workflows and build systems to improve build times.</li>\n<li>Partner with other engineering teams and develop scalable tools and infrastructure to develop, test, debug, and release software quickly.</li>\n<li>Design, develop, and deliver distributed engineering build tools and platforms for a variety of codebase languages.</li>\n<li>Help maintain the backend infrastructure that supports our Dev test environments.</li>\n<li>Develop and improve instrumentation for monitoring and logging the health and availability of services.</li>\n<li>Follow best practices for development.</li>\n<li>Participate in code and system design reviews.</li>\n</ul>\n<p><strong>Requirements</strong></p>\n<ul>\n<li>5+ years of software development experience.</li>\n<li>In-depth knowledge of running/managing UNIX-like operating systems (we use Ubuntu).</li>\n<li>Experience with containerisation technologies (e.g., Docker, Kubernetes) and securing containerised environments.</li>\n<li>Knowledge of implementing security in CI/CD pipelines.</li>\n<li>Experience of various FOSS tools for monitoring, graphing, capacity planning, and logging.</li>\n<li>Experience with Cloud Computing platforms like Amazon AWS, Google Cloud Platform, Heroku.</li>\n<li>Experience with IaaC tools like Ansible, Puppet, Terraform.</li>\n<li>Ability to analyse bottlenecks in architecture and quickly debug to reach resolution for issues.</li>\n<li>Have an automation mindset and ability to reason and work with complex systems.</li>\n<li>Excellent communication and documentation skills</li>\n</ul>\n<p><strong>Good to Have</strong></p>\n<ul>\n<li>Familiarity with building and writing in one of the following languages: Python, Shell, Java, Clojure.</li>\n<li>Familiarity with either of IntelliJ, VSCode, Emacs IDE and can help developers with their IDEs.</li>\n<li>Familiarity with the challenges of testing.</li>\n<li>Comfortable using CLI tools for achieving day-to-day tasks.</li>\n<li>Systematic problem-solving approach, coupled with excellent communication skills and a sense of ownership and drive.</li>\n<li>Drive task to the finish line with high quality and on time.</li>\n<li>Experience in designing and building solutions that are highly scalable, fault-tolerant, and cost-effective.</li>\n</ul>\n<p><strong>Benefits</strong></p>\n<ul>\n<li>Hybrid setup.</li>\n<li>Worker&#39;s insurance.</li>\n<li>Paid Time Offs.</li>\n<li>Other employee benefits to be discussed by our Talent Acquisition team in India.</li>\n</ul>\n<p>Helpshift embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status.</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_91980b56-1ca","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Helpshift","sameAs":"https://apply.workable.com","logo":"https://logos.yubhub.co/j.com.png"},"x-apply-url":"https://apply.workable.com/j/F8F0C7DBEE","x-work-arrangement":"hybrid","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["UNIX-like operating systems","containerisation technologies","security in CI/CD pipelines","FOSS tools","Cloud Computing platforms","IaaC tools","automation mindset","complex systems","communication and documentation skills"],"x-skills-preferred":["Python","Shell","Java","Clojure","IntelliJ","VSCode","Emacs IDE","CLI tools","systematic problem-solving approach"],"datePosted":"2026-03-09T10:52:55.345Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Pune"}},"employmentType":"FULL_TIME","occupationalCategory":"Engineering","industry":"Technology","skills":"UNIX-like operating systems, containerisation technologies, security in CI/CD pipelines, FOSS tools, Cloud Computing platforms, IaaC tools, automation mindset, complex systems, communication and documentation skills, Python, Shell, Java, Clojure, IntelliJ, VSCode, Emacs IDE, CLI tools, systematic problem-solving approach"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_87a3f2e9-4c1"},"title":"Backend AI Engineer","description":"<p><strong>About the Role</strong></p>\n<p>We are looking for a Backend AI Engineer to join our team and help build and scale backend systems that power AI Agents for the gaming industry, handling millions of customer support tickets at scale.</p>\n<p>In this role, you will work on high-throughput backend services, AI-powered workflows, and retrieval-based systems that support large-scale customer support automation. You will collaborate closely with AI Engineers, ML Engineers, and Product teams to design, build, deploy, and operate reliable backend systems that integrate AI components such as RAG pipelines and AI Agent orchestration.</p>\n<p>This is an excellent opportunity to work on production-grade AI systems operating at massive scale, where performance, reliability, and observability are critical.</p>\n<p><strong>What You’ll Do:</strong></p>\n<ul>\n<li>Design, develop, and maintain scalable backend services and APIs using Python and frameworks like FastAPI.</li>\n<li>Build and integrate backend workflows supporting AI Agents and customer support automation use cases.</li>\n<li>Develop secure and performant REST APIs for internal and external consumers.</li>\n<li>Integrate AI components such as RAG pipelines, embedding services, and inference APIs into backend systems.</li>\n<li>Work with databases including MongoDB, YugabyteDB, and PostgreSQL to support high-scale, low-latency workloads.</li>\n<li>Containerize applications using Docker and deploy/manage services on Kubernetes (K8s).</li>\n<li>Deploy and operate services on AWS and GCP cloud platforms.</li>\n<li>Implement and maintain CI/CD pipelines, and actively participate in CM/CR release processes.</li>\n<li>Use observability tools such as Grafana, Elasticsearch, and Kibana to monitor system health, debug issues, and improve reliability.</li>\n<li>Write clean, testable, and maintainable code; participate in code reviews and design discussions.</li>\n<li>Troubleshoot and resolve production issues related to scalability, performance, and reliability.</li>\n</ul>\n<p><strong>Requirements</strong></p>\n<ul>\n<li>3–5 years of experience in backend software development.</li>\n<li>Strong hands-on experience with Python and backend frameworks, especially FastAPI.</li>\n<li>Experience building backend APIs and workflow integrations.</li>\n<li>Solid understanding of databases such as MongoDB, PostgreSQL, and YugabyteDB.</li>\n<li>Hands-on experience with Docker and working knowledge of Kubernetes.</li>\n<li>Familiarity with AWS and GCP cloud services.</li>\n<li>Good understanding of CI/CD concepts, build pipelines, and CM/CR release processes.</li>\n<li>Working knowledge of observability and logging systems like Grafana, Elasticsearch, and Kibana.</li>\n<li>Basic to intermediate understanding of AI systems, especially Retrieval-Augmented Generation (RAG).</li>\n<li>Strong problem-solving skills and ability to work effectively in a collaborative team environment.</li>\n</ul>\n<p><strong>Good to Have / Plus Skills</strong></p>\n<ul>\n<li>Experience with Jenkins for CI/CD automation.</li>\n<li>Familiarity with MCP concepts and AI orchestration frameworks.</li>\n<li>Hands-on exposure to AI/LLM-based systems, embeddings, or vector search.</li>\n<li>Experience or familiarity with Clojure.</li>\n<li>Knowledge of the Gaming industry or Customer Support domain.</li>\n<li>Experience working in high-scale, high-traffic production systems.</li>\n</ul>\n<p><strong>Bonus Points</strong></p>\n<ul>\n<li>Experience building or operating AI Agents in production environments.</li>\n<li>Exposure to distributed systems, event-driven architectures, or message queues.</li>\n<li>Interest in AI reliability, evaluation, and system observability at scale.</li>\n</ul>\n<p><strong>Benefits</strong></p>\n<ul>\n<li>Hybrid setup</li>\n<li>Worker&#39;s insurance</li>\n<li>Paid Time Offs</li>\n<li>Other employee benefits to be discussed by our Talent Acquisition team in India.</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_87a3f2e9-4c1","directApply":true,"hiringOrganization":{"@type":"Organization","name":"AI engineering team","sameAs":"https://apply.workable.com","logo":"https://logos.yubhub.co/j.com.png"},"x-apply-url":"https://apply.workable.com/j/C06078D2BC","x-work-arrangement":"hybrid","x-experience-level":"mid","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["Python","FastAPI","MongoDB","YugabyteDB","PostgreSQL","Docker","Kubernetes","AWS","GCP","CI/CD","Grafana","Elasticsearch","Kibana","RAG"],"x-skills-preferred":["Jenkins","MCP","AI orchestration frameworks","AI/LLM-based systems","embeddings","vector search","Clojure","Gaming industry","Customer Support domain"],"datePosted":"2026-03-09T10:49:20.789Z","employmentType":"FULL_TIME","occupationalCategory":"Engineering","industry":"Technology","skills":"Python, FastAPI, MongoDB, YugabyteDB, PostgreSQL, Docker, Kubernetes, AWS, GCP, CI/CD, Grafana, Elasticsearch, Kibana, RAG, Jenkins, MCP, AI orchestration frameworks, AI/LLM-based systems, embeddings, vector search, Clojure, Gaming industry, Customer Support domain"}]}