We are seeking a highly skilled and experienced Attorney to manage regulatory, product, and commercial aspects of launching new payments services globally. The ideal candidate will have experience navigating the complex regulatory landscapes both domestically and internationally as well as drafting and negotiating payments-related agreements with banks, payments processors, and other payments ecosystem participants.

This role will require significant cross-functional collaboration with product, engineering, policy, operations, and business teams, as well as other legal subject-matter experts, as you help shape the future of payments products to be used by billions of users worldwide.

Responsibilities:

• Become a deep subject matter expert in the products you cover, building close connections with your product team through effective communication and collaboration
• Serve as the first point of contact for your product team's legal questions, and for the broader legal team's questions about your product
• Review new and changed products, features, platforms, and initiatives to provide practical legal risk mitigation strategies across multiple jurisdictions
• Provide and coordinate legal advice across complex and multifaceted legal issues applicable to the product you are supporting, including compliance with newly developing regulatory and legal obligations
• Enable product teams to move quickly by proactively identifying and helping to resolve areas of potential legal risk
• Draft and negotiate commercial agreements for third-party partnerships in support of features and functionality of your product
• Coordinate with public policy, communications, product management, engineering, product marketing, trust and safety, and other cross-functional teams on external communications, policy development, and product development and launches
• Provision of legal advice on legislative and regulatory Federal and State matters relating to payments functionality across the USA, partnering with Product Counsel, Government Affairs, Litigation, Compliance, Privacy, and other teams
• Collaborating with legal and policy colleagues to 'join the dots' between requirements impacting the X platform (content compliance, privacy compliance) and ensuring the compliant design and deployment of new payments functionality
• Supporting and collaborating with X's Chief Compliance Officer for X Money and advising on appropriate systems, controls, and policies as expected by financial services regulators
• Advising on the adequacy of the X Money risk management framework and lifecycle
• Directly contribute to and help coordinate responses to external inquiries and administrative procedures related to legal and regulatory matters, including collaborating effectively with outside counsel
• Support with regulatory engagements and examination, in particular with State and Federal regulators, including helping to prepare materials
• Keeping abreast of global payments regulation and overseeing the operational process to secure appropriate licenses in other jurisdictions

Required Qualifications:

• Juris Doctor (JD) degree from an accredited law school
• Admission to the bar in at least one state in the USA
• 8+ years of experience practicing law with a focus on payments, preferably in the financial services or fintech industry
• Strong knowledge of federal and state laws and regulations governing payment services, including but not limited to, BSA/AML, Dodd-Frank, UCC, and consumer protection laws
• Experience working with payment networks, banks, processors, and regulatory agencies such as the CFPB, OCC, and FinCEN
• Excellent analytical, communication, and problem-solving skills
• Ability to work independently and collaboratively in a fast-paced, dynamic environment
• Attention to detail and a commitment to excellence in legal and regulatory compliance

Preferred Qualifications:

• Experience advising clients on risk mitigation across technology product platforms
• Proven experience to distil complicated technical concepts for legal colleagues and to distil complicated legal concepts for technical colleagues
• Experience working on multiple projects at once
• Proven problem-solving, communication, and interpersonal skills

Annual Salary Range:

$225,000 - $285,000 USD

Benefits:

Base salary is just one part of our total rewards package at xAI, which also includes equity, comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short & long-term disability insurance, life insurance, and various other discounts and perks.

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BlackRock is seeking an Associate to support the growth of our Single Line Discretionary Portfolio Management (DPM) business across EMEA. This role sits at the intersection of marketing, investment content, and sales execution.

Key Responsibilities

Marketing & Content

• Develop high-quality client materials (presentations, pitchbooks, product narratives)
• Translate investment concepts into clear, commercially effective messaging
• Partner with Product Strategists and Investment Specialists to ensure accuracy and differentiation

Sales Enablement & Execution

• Support sales teams with tailored materials and opportunity-specific content
• Contribute to campaign execution and go-to-market initiatives
• Support pipeline tracking and prioritisation across key client segments

Data & Insights

• Analyse pipeline and sales activity to generate actionable insights
• Identify priority clients and opportunities to support commercial focus
• Develop simple reporting to enhance sales visibility and decision-making

Project Management

• Manage delivery of materials across multiple stakeholders and timelines
• Coordinate across Sales, Product, Investment, and Legal teams
• Support the development of scalable processes and content frameworks

Client Support

• Support preparation for client meetings, events, and presentations
• Participate in client interactions alongside senior team members

Skills & Experience

• 3–5 years in asset management, wealth management, or financial services
• Exposure to investment products and portfolio construction
• Experience in marketing, sales enablement, or client-facing support roles

Core Capabilities

• Strong PowerPoint and content development skills
• Ability to simplify technical concepts into clear messaging
• Analytical mindset with experience using data to support sales decisions

Ways of Working

• Strong organisational and project management skills
• Comfortable working across multiple stakeholders in a matrixed environment
• High attention to detail and execution focus

Preferred

• Familiarity with Private Bank / UHNW clients
• Exposure to CRM tools, sales reporting, or Aladdin

Key Characteristics

• Commercially curious and motivated to move closer to client-facing roles
• Blend of marketing mindset and technical interest
• Proactive, collaborative, and execution-oriented
• Strong ownership and accountability

Why This Role

• This role provides a unique opportunity to work at the centre of a strategic growth priority, developing skills across marketing, investment content, and sales execution, with clear progression into more senior commercial roles.

Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

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We are currently seeking an experienced professional to join our team in the role of Fulfilment Manager. The Global Payments Solution (GPS) Fulfilment Manager role supports a broad group of client relationships across value segments and situations. The Fulfilment Manager is accountable for the service experience of their assigned portfolio of clients across the GPS Service value stream. The Fulfilment Manager role is hybrid in nature, fulfilling tasks ranging from high visibility projects, managing client escalations, oversight of transactional support, support the fulfilment of client requirements, and help to maintain and enhance existing revenue streams. Market and client portfolio dynamics may vary. In this role, you will aid in the reactive fulfilment of innovative cash and liquidity management solutions to a defined portfolio of Institutional Client Group (ICG) clients, thus maximising commercial profitability and relationship depth. You will also collaborate with Implementation throughout the fulfillment process to ensure smooth onboarding. Activities will include continuous engagement with Relationship Banking teams and proactively connecting with Product teams to growing your knowledge of cash management products.

Basic Job Expectations: Primary point of contact for inbound new product requests for your assigned region Engage with global clients and key stakeholders to provide product knowledge and functionality for your assigned region Support Fulfilment team members locally and globally as senior point of escalation in market Accountable for the quality of query management and transactional interactions for their portfolio of clients. Ability to evaluate options for resolution of complex queries, weigh pros/cons of approaches and escalate challenges when needed. Accountability for client escalations; business-as-usual escalations as well as global/regional service escalations, inquiries and/or projects. Coordinate remediation of issues and communication to clients/internal stakeholders. Collaborate with Implementation and Relationship Banking teams to follow up on client requests and ensure smooth onboarding and ongoing service delivery. Create compelling and engaging materials tailored to client needs. Point person to manage fulfilment of client-initiated requests focused on existing business retention across the full range of cash management services Oversee local client-initiated projects; facilitate local completion of global/regional client-initiated projects. Engage with global/regional counterparts for maintenance requests, client queries and escalations. Identify and action red flags before they become client-identified issues. The role holder must have a thorough understanding of the cash management business including identifying and dealing with actual or potential business or relationship risks. Continuously adapt to balance and prioritise different demands of their portfolio while managing requirements from multiple stakeholders. Provide analysis and recommendations to senior management on client focus, attrition, and engagement. Understand how HSBC products and services meet their client's operational needs and how to enhance those products and services to streamline and improve processing for both HSBC and the client by reducing the need for daily interaction. Work closely with GPS Product, Liquidity, Client Implementation and Integration partners to ensure deals are transitioned smoothly and revenues are realised. Ensure clients are proactively advised of cash management market developments/trends and regulatory changes.

Customer Engagement: Engage with their clients as needed to resolve escalated issues or coordinate internal or client escalated projects. This includes but is not limited to a client's Treasury and Finance Operations and the wider Finance and Treasury Organisation. Understand how HSBC products and services meet their client's operational needs and how to enhance those products and services to streamline and improve processing for both HSBC and the client by reducing the need for daily interaction.

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As a Senior Sales Manager, you will be involved with engaging and leading local, regional and global stakeholders on deals and proactive initiatives, imparting knowledge of global payments and clearing services, products and techniques, while also leading client workshops and roadshows.

You will be joining a high performing sales team with a rich foundation built on experience, self-motivation and drive. Developing both personally and professionally, with the desire to learn new skills whilst exploring diverse cultures and traditions, you will have the opportunity to expand your career options by being part of HSBC's global network.

Your main responsibilities will include:

• Operating as a GPS specialist, displaying competent knowledge of relevant products and services and acting as a lead sales representative on key opportunities.

• Business development from new and existing clients covering the large corporate ASX listed multinational Institutions and larger mid-market names.

• Engaging with key executive level internal and external stakeholders, including treasury departments and CFOs, building and enhancing relationships to open opportunities and expand the portfolio with a quality client experience.

• Liaising closely with Relationship Managers and other inhouse product partners working with the global HSBC network, providing integrated solutions and engagement to clients.

• Maintaining and enhancing existing revenue streams and developing new revenue streams by identifying and selling innovative Global Payments Solutions.

• Managing RFP proposal process and presenting client centric presentations.

• Contributing to pricing, reviewing and negotiating the full range of payments solutions services together with efficiency and cost reduction initiatives.

• Providing guidance and coaching to other Sales Managers and team members as a senior member of the GPS sales team.

• Championing industry and technology changes in this market segment.

• Participating in marketing initiatives to strengthen the HSBC brand and showcase the bank’s capabilities.

To be successful in this role, you will need:

• Significant knowledge of payments solutions and clearing services, products and techniques, in a sales or relationship management capacity, in transactional banking / cash management.

• Experience working with Corporate segment clients, including large ASX listed multinationals and larger mid-market names, understanding the macro environment in which they operate.

• Demonstrated ability to build direct relationships with key executive decision makers such as C suite Treasurers and CFOs, with an understanding of their role.

• Strong interpersonal skills with the ability to build and manage effective relationships across all levels of an organisation, through effective written and verbal communication.

• A strong demonstrated sales record with excellent negotiation, influencing and decision making skills.

• Strong organisational skills.

• A strong level of commercial accumen, with the ability to analyse and present compelling data to support the best outcomes for both the client and HSBC.

• A good understanding of market trends, the competitive landscape and regulatory environment.

• Tertiary qualifications in a relevant discipline.

Preference will be given to candidates who hold Australian PR/Citizenship or New Zealand Citizenship, or who can demonstrate current unrestricted work rights in Australia without limitations.

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Our ERP practice helps some of the largest global firms and most recognizable brands deliver value and business transformation enabled by digital ERP solutions and services. Our ERP services covering strategy, implementation and innovation help clients delivering true value and achieve their transformation agenda.

We help globally renowned clients improve their Finance and Accounting operations by devising strategies and enabling Oracle Cloud capabilities that support enterprise-wide decision-making, improve operational efficiencies, and transform / reposition the role of Finance within the enterprise. You’ll have exposure to strategic projects, you’ll be part of a multi-cultural collaborative team, and you’ll be able to see your own ideas transform into breakthrough results.

We are looking for consulting account anchors, responsible for sales and delivery of Oracle ERP programmes at key clients, with proven experience and capability in some of these areas:

• Shaping and selling Oracle ERP solutions by engaging with senior stakeholders to help solve their business challenges in the relevant market segment.

• Overseeing delivery of Oracle ERP solutions, in a programme and/or workstream management capacity on large-scale transformation programmes.

• Identifying new and expansion business opportunities on these programmes to help ensure Infosys Consulting is positioned to provide additional high-quality service

• Managing proactive proposal development, focusing on the Infosys Consulting value proposition, key differentiators, and win themes.

• Assuming the role of trusted advisor to clients providing guidance in matters relating to Oracle Applications within relevant industries.

• Being responsible for consistent delivery of services, solutions & products on time and within cost and for developing processes that ensure business risks are evaluated, understood, and factored into client solutions and services.

• Operating successfully within a service and/or consulting organization, mentoring, and guiding teams of consultants in direct, indirect, and matrixed structures.

• Coordinating relationship building activities across teams on each client engagement to help ensure they are well advised on important matters.

• Taking accountability for consulting revenues and operating margins at the key account(s) for which the individual is responsible.

• Providing stewardship to subordinate managers, taking an active role in guiding their professional growth and development, through coaching, counselling, performance development and mentoring.

The following requirements are important for the role, and we would expect candidates to demonstrate capability across many of these areas:

• Strong commercial acumen, sales capability, and negotiation skills.

• Extensive programme and delivery management skills.

• Well established networks, relationships and involvement in relevant activities, industry conferences, forums, thought leadership articles etc.

• Ability to work at a senior level within complex organisations, able to build empathy, credibility, and trust with key customers.

• Proven track record of achievement in selling and delivering consulting and technology services, whilst delivering business objectives within large corporate environments.

• Ability to operate and excel in a changing and dynamic environment.

• Recognised expertise in Oracle Applications, able to demonstrate the ability to align the functional area with the business requirements to support the company vision.

• Strong presentation skills, experienced and comfortable presenting to large groups and delivering inspiring and engaging presentations.

• Intuitive ability to represent complex concepts in a clear, concise, and compelling way.

• Collaborative team player, with a willingness to lead by example and roll up their sleeves.

• Inspiring leadership style with a proven ability to inspire direct and indirect internal teams, as well as clients to push the boundaries of what they thought was possible.

• Passionate about disruptive innovation and transformational ideas.

• Mature interpersonal and influencing skills, especially at senior client levels.

• Committed to advancing the Infosys brand through personal and professional growth.

• An internal talent champion across all sectors; not only directly involved in recruitment, but also in developing the sector-specific skills relative to Infosys’ current service offerings.

• Ability to travel as/when required.

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This includes onboarding support, API and library education, troubleshooting, index configuration, communication, and process improvement.

Key responsibilities include collaborating with customers to understand their technical integration needs, assisting them through the integration process, providing expert guidance on integrating with Constructor's APIs and utilizing open source libraries, helping resolve technical challenges and integration issues alongside Customer Success teams, working with customers to ensure their product catalogs are properly configured, and acting as a liaison between customers and other technical resources.

We're looking for someone with proven experience in customer support or technical support roles, knowledge of REST-based web services, APIs, and integration best practices, excellent communication and interpersonal skills, a detail-oriented mentality with a commitment to delivering exceptional customer support, strong problem-solving skills, and a proactive approach to issue resolution.

Preferred qualifications include familiarity with structured data formats (JSON, CSV) and basic search/index concepts, familiarity with debugging tools such as browser developer tools, API clients (e.g., Postman), or logs, familiarity with A/B testing, understanding of server side and client side contexts, network request routing / HTTP, and familiarity working with open source libraries, JavaScript web application development, and integration patterns.

Benefits include working with smart and empathetic people who will help you grow and make a meaningful impact, regular team offsite events to connect and collaborate, fully remote team - choose where you live, unlimited vacation time - we strongly encourage all of our employees take at least 3 weeks per year, work from home stipend, Apple laptops provided for new employees, training and development budget for every employee, refreshed each year, maternity & paternity leave for qualified employees, and a base salary range between $80k and $110k USD.

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Responsibilities:

• Partner with activations and sales leadership to develop GTM strategy, motions, and sector focus and strategy. Refine GTM strategies across key product and segmentation verticals
• Identify customer needs, pain points etc. and share feedback cross functionally to guide solution building across global teams such as product, sales, engineering, finance, legal etc.
• Build and maintain customer value propositions, use cases, and activations playbooks
• Drive territory and account segmentation strategies based on customer characteristics, existing spend and opportunity
• Establish industry benchmarks and best practices to guide activations approach and prioritization
• Work with Finance on target setting, planning and bottom-up modeling

Go-to-Market Strategy & Execution:

• Develop comprehensive industry frameworks that standardize how customers in each vertical derive value from our solutions
• Drive quarterly, semi-annual, and annual planning cycles for sales-aligned GTM segments
• Analyze activations metrics and activation / adoption potential to develop proactive insights and actions
• Partner with Activations leadership to evolve activations and consumption motions and industry best practices based on vertical nuances
• Continuously evaluate market opportunities, competitive positioning, and whitespace within target segments

Cross-Functional Leadership:

• Lead collaboration across Strategy and RevOps, Enablement, Strategic Finance, Product, and Marketing teams to ensure activations alignment
• Work with Product teams to communicate customer-specific feature requirements and market feedback
• Prepare executive-level materials including business performance reviews, strategic planning sessions, and board updates
• Drive alignment across teams to ensure consistent execution of customer-specific go-to-market strategies
• Partner with Marketing on customer-focused campaigns, events, and thought leadership initiatives

Operational Excellence:

• Remove operational bottlenecks specific to complex activations deployments and adoption cycles
• Execute critical processes including strategic account transitions from closed-won to activated, CRM configurations, and segment data management
• Optimize activations technology stack and ensure effective adoption of Salesforce and other sales tools
• Establish activations process methodology, qualification criteria, and activation stage definitions for consistent execution that drive adoption and expansion
• Ensure smooth operations across complex, multi-stakeholder activations motions typical in enterprise B2B software

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We are seeking a highly skilled and experienced Attorney to manage regulatory, product, and commercial aspects of launching new payments services globally. The ideal candidate will have experience navigating the complex regulatory landscapes both domestically and internationally as well as drafting and negotiating payments-related agreements with banks, payments processors, and other payments ecosystem participants.

This role will require significant cross-functional collaboration with product, engineering, policy, operations, and business teams, as well as other legal subject-matter experts, as you help shape the future of payments products to be used by billions of users worldwide.

Responsibilities:

• Become a deep subject matter expert in the products you cover, building close connections with your product team through effective communication and collaboration
• Serve as the first point of contact for your product team's legal questions, and for the broader legal team's questions about your product
• Review new and changed products, features, platforms, and initiatives to provide practical legal risk mitigation strategies across multiple jurisdictions
• Provide and coordinate legal advice across complex and multifaceted legal issues applicable to the product you are supporting, including compliance with newly developing regulatory and legal obligations
• Enable product teams to move quickly by proactively identifying and helping to resolve areas of potential legal risk
• Draft and negotiate commercial agreements for third-party partnerships in support of features and functionality of your product
• Coordinate with public policy, communications, product management, engineering, product marketing, trust and safety, and other cross-functional teams on external communications, policy development, and product development and launches
• Provision of legal advice on legislative and regulatory Federal and State matters relating to payments functionality across the USA, partnering with Product Counsel, Government Affairs, Litigation, Compliance, Privacy, and other teams
• Collaborating with legal and policy colleagues to 'join the dots' between requirements impacting the X platform (content compliance, privacy compliance) and ensuring the compliant design and deployment of new payments functionality
• Supporting and collaborating with X's Chief Compliance Officer for X Money and advising on appropriate systems, controls, and policies as expected by financial services regulators
• Advising on the adequacy of the X Money risk management framework and lifecycle
• Directly contribute to and help coordinate responses to external inquiries and administrative procedures related to legal and regulatory matters, including collaborating effectively with outside counsel
• Support with regulatory engagements and examination, in particular with State and Federal regulators, including helping to prepare materials
• Keeping abreast of global payments regulation and overseeing the operational process to secure appropriate licenses in other jurisdictions

Required Qualifications:

• Juris Doctor (JD) degree from an accredited law school
• Admission to the bar in at least one state in the USA
• 8+ years of experience practicing law with a focus on payments, preferably in the financial services or fintech industry
• Strong knowledge of federal and state laws and regulations governing payment services, including but not limited to, BSA/AML, Dodd-Frank, UCC, and consumer protection laws
• Experience working with payment networks, banks, processors, and regulatory agencies such as the CFPB, OCC, and FinCEN
• Excellent analytical, communication, and problem-solving skills
• Ability to work independently and collaboratively in a fast-paced, dynamic environment
• Attention to detail and a commitment to excellence in legal and regulatory compliance

Preferred Qualifications:

• Experience advising clients on risk mitigation across technology product platforms
• Proven experience to distil complicated technical concepts for legal colleagues and to distil complicated legal concepts for technical colleagues
• Experience working on multiple projects at once
• Proven problem-solving, communication, and interpersonal skills

Annual Salary Range: $225,000 - $285,000 USD

Benefits: Base salary is just one part of our total rewards package at xAI, which also includes equity, comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short & long-term disability insurance, life insurance, and various other discounts and perks.

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You will provide data engineering, data science, and cloud technology projects which require integrating with client systems, training, and other technical tasks to help customers to get most value out of their data.

RSAs are billable and know how to complete projects according to specification with excellent customer service.

You will report to the Sr. Manager, Professional Services.

The impact you will have:

• You will work on a variety of impactful customer technical projects which may include building reference architectures, how-to's and production grade MVPs / Greenfield projects

• Guide strategic customers as they implement transformational big data projects, 3rd party migrations, including end-to-end design, build and deployment of industry-leading big data and AI applications

• Consult on architecture and design; bootstrap or implement strategic customer projects which leads to a customers' successful understanding, evaluation and adoption of Databricks

• Provide an escalated level of support for customer operational issues.

• You will work with the Databricks technical team, Project Manager, Architect and Customer team to ensure the technical components of the engagement are delivered to meet customer's needs

• Work with Engineering and Databricks Customer Support to provide product and implementation feedback and to guide rapid resolution for engagement specific product and support issues

What we look for:

• 8+ years experience with Big Data Technologies such as Apache Spark, Kafka, Cloud Native and Data Lakes in a customer-facing post-sales, technical architecture or consulting role

• Comfortable writing code in either Python or Scala

• Experience with technical project delivery - managing scope and timelines

• Documentation and white-boarding skills

• Experience working with clients and managing conflicts

• Build skills in technical areas which support the deployment and integration of Databricks-based solutions to complete customer projects

• Travel to customers 20 - 30% of the time

Nice to have: Databricks Certification

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You will also ensure correct ticket entry and order routing, maintain communication with sales desk and assist in resolving any settlement problems, ensures ticket entry completion and provides general trading activity support, as necessary.

Additionally, you will provide consistent pricing and market making to sales force and target clients, execute firm and customers' trades in accordance with desk Volcker designation and may contribute to the formulation of trading strategies.

As a Vice President, Precious Metals Trader, you will deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.

The successful candidate will have a strong knowledge and experience in financial products and experience in dealing with corporate and/or institutional clients.

They will also have excellent verbal and written communication skills as well as presentation skills, ability to connect with and develop relationships with clients and internal stakeholders across both corporate and institutional client space and diverse geographies.

Multilingual skill would be an advantage, particularly Spanish.

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Your primary responsibilities will include working with our salesforce to design an innovative product roadmap, as well as the actual products, to meet new or future client demand. You will also be responsible for helping to design compelling marketing campaigns around these products to maximise engagement with our client base.

In addition, you will oversee the full spectrum of product launch, including onboarding into our systems, to ensure risks generated by these products are well controlled by our organisation. You will liaise with our relevant trading teams to incorporate feedback, leverage our strengths, and plan out necessary future capabilities.

Collaboration with our internal tech teams will be essential to streamlining the trade volumes resulting from our equity derivatives and QIS businesses.

This is a full-time position, Monday to Friday, 40 hours per week, with a salary range of $250,000.00 to $260,000.00 per year.

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Key responsibilities include:

• Managing the end-to-end delivery of analytics projects, from scoping and planning to execution and delivery
• Translating ambiguous business questions into tractable data analysis projects
• Interpreting and investigating data and statistical questions that arise through the delivery of client work
• Collaborating with cross-functional teams, including Data Science, Engineering, and Product Management, to ensure alignment on project goals and deliverables
• Serving as the primary point of contact for clients, addressing any concerns or issues that may arise during the project lifecycle
• Monitoring project progress and performance, proactively identifying risks and implementing mitigation strategies as needed

To be successful in this role, you will need to have a strong background in analytics and project management, with experience leading cross-functional teams and managing client relationships. You will also need to have excellent communication and presentation skills, with the ability to convey complex analytical concepts to non-technical audiences.

In addition to your technical skills and experience, you will need to be able to integrate AI into your daily work, from summarizing documents to automating workflows and uncovering insights. This is a pivotal moment in time, where being first to market with AI transforms industries and sets the bar.

If you are a motivated and experienced professional looking to join a dynamic team and contribute to the development of cutting-edge analytics solutions, please apply today!

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Responsibilities:

• Lead the prospecting, qualification, and closing of new affiliate CPA client accounts, targeting high-value opportunities and key industry players.
• Drive the sales process from lead generation to deal closure, presenting tailored solutions and articulating the value of tvScientific’s platform to meet client objectives.
• Build and nurture strong, long-lasting relationships with prospective and new clients, ensuring a seamless handoff to the account management team post-sale.
• Develop a strategic approach to building a robust sales pipeline, leveraging your knowledge of the affiliate marketing ecosystem and market trends to uncover opportunities.
• Work closely with internal teams, including Account Management, Product, and Support, to ensure successful onboarding and campaign execution for new clients.
• Maintain a thorough understanding of client needs, industry trends, and competitors to position tvScientific as the preferred partner for performance marketing solutions.

Requirements:

• 5+ years of experience in affiliate sales or account management, with a proven track record in the performance marketing space.
• Extensive experience in closing high-value affiliate CPA deals and managing complex client relationships.
• Deep understanding of the affiliate marketing ecosystem, performance marketing principles, and the digital media landscape.
• Exceptional communication and negotiation skills, with the ability to influence decision-makers and close large-scale deals.
• Strong strategic thinking and problem-solving skills, with the ability to create customized solutions to meet client needs.
• A self-motivated, results-driven approach with a history of exceeding sales targets and driving revenue growth.
• Ability to thrive in a fast-paced, high-pressure environment while managing multiple opportunities and priorities.
• AI-first affiliate sales workflow: Comfortable using AI to accelerate account research, pipeline prioritization, and performance-marketing outreach/follow-ups, while validating key details against source-of-truth affiliate partner/network reporting and internal data.

Preferred Qualifications:

• An MBA or advanced degree in business or related field.
• Experience working with enterprise-level clients or managing large, complex affiliate networks.
• Certifications or specialized training in performance marketing, affiliate marketing platforms, or digital advertising.
• A strong network within the affiliate marketing industry and related verticals.

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Your main responsibilities will include serving as the primary technical expert during the sales cycle, partnering closely with Sales to design, explain, and validate client integrations. You'll lead discovery conversations to understand client integration preferences, including client-side pixels, server-to-server postbacks, and custom reporting needs. You'll recommend measurement and attribution solutions tailored to each client's business goals and technical environment.

You'll troubleshoot and resolve implementation issues related to data flow, event firing, attribution, and reporting accuracy. You'll translate complex technical concepts into clear, client-friendly explanations to build trust and drive deal confidence. You'll work cross-functionally with Product, Engineering, and Customer Success to relay client needs and integration feedback.

To be successful in this role, you'll need to stay current on ad tech, programmatic advertising, privacy changes, and measurement best practices to inform solutions and recommendations. You'll document best practices, integration patterns, and technical solutions for internal teams and clients. You'll leverage AI tools to improve day-to-day efficiency across technical discovery, research, documentation, and internal knowledge sharing.

In this role, you'll have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional results. You'll be responsible for driving sales growth and revenue through effective technical partnerships with clients. You'll have the chance to develop your skills and expertise in a fast-paced and dynamic environment.

If you're a motivated and results-driven individual who is passionate about technology and sales, we encourage you to apply for this exciting opportunity.

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Dialpad is the AI-native business communications platform. We unify calling, messaging, meetings, and contact center on a single platform - powered by AI that understands every conversation in real time.

As a Customer Success Manager, you'll be a trusted advisor to your assigned customers, increasing the value our solution delivers to their organisations. You'll be responsible for understanding customer requirements, driving adoption and retention, and ensuring ongoing satisfaction.

Responsibilities

• Lead all post-sales activities for Dialpad's customers through strong relationship-building, product knowledge, planning, and execution.

• Establish and oversee the customer's adoption, training, and development of best practices to continually drive incremental value and return on the customer's investment.

• Conduct Business Reviews and status calls to align on common goals, identify growth or risk opportunities, and communicate performance metrics and insights.

• Maintain a deep grasp of our solutions and speak with customers about the most meaningful features/functionality for their specific business needs.

• Manage customer escalations with urgency by documenting open issues, facilitating regular status meetings, and working cross-functionally to resolution.

Skills

• Minimum 3-4 years of experience working at a SaaS company.

• Experience working with and general knowledge of Telecommunications and Contact Center space preferred.

• Experience and comfort interacting with and influencing C-level executives.

• Strong presentation, meeting facilitation, and written communication skills.

• Excellent time management and organisational skills with the ability to track numerous details and prioritise appropriately.

• Desire to work in a dynamic startup where your input is desired to help craft our offerings and how we interact with clients.

• Ability to work cross-departmentally.

• Must have the ability to lead, manage, or influence both internal and customer resources to achieve positive outcomes.

• Strong analytical and problem-solving skills with the ability to develop quick, accurate situational awareness.

• Willingness to travel to customer locations and team off-sites.

Why Join Dialpad

• Work at the centre of the AI transformation in business communications

• Build and ship agentic AI products that are redefining how companies operate

• Join a team where AI amplifies every employee's impact

• Competitive salary, comprehensive benefits, and real opportunities for growth

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You will deliver accurate, updated, and easy-to-understand documentation on material both for internal use and external customer delivery.

In this role, you will work closely with engineers and various subject matter experts to understand the lifecycle of complex projects, identify knowledge and information gaps, and use documentation to close the gap.

You may act as an editor to material written by engineers or work to incorporate specific inputs from the engineering team into more comprehensive documents.

As such, the technical writer will play a foundational role in raising and setting the bar for tone, voice, and quality across our written artifacts.

With Anduril's focus on defense and national security, documentation plays a critical role in ensuring front-line operators know how to leverage the 'arsenal of democracy.'

Your mission is to make the process of learning how to understand and operate systems as easy and seamless as possible, with exceptionally written and presented artifacts.

You will identify relevant stakeholders and lead them through a documentation roadmap with established key milestones and targets.

This will require an in-depth understanding of which engineers are relevant to documentation, and what an organized effort toward collaboration entails.

You are to ensure that stakeholders are engaged at the right time, and you will guide them towards a polished and finished document that plainly meets customer needs.

Finally, you will also work with Program Management to ensure contract deliverables are completed on-time and to a standard of excellence.

Written content artifacts under this charger may include:

requirement documentation, technical manuals, operational manuals, maintenance manuals, procedures, checklists, templates, user guides, troubleshooting guides, and release notes.

You will partner with account and engineering teams across all phases of development to ensure users have the right documentation available.

WHAT YOU'LL DO

Generate, review, and edit documentation that is user-focused – whoever that user may be.

Work with engineering and operations to deliver documentation of a consistently high-quality.

Contribute to Anduril's technical writing toolkit – working on everything from style guides to the documentation lifecycle and review process, and also relevant software tool procurement through definition requirements for things like authoring and publishing tools.

Evaluate and prioritize tasks required to successfully support product documentation efforts and keep them on track.

Help drive the best decision for the company by using a data-driven approach and consider input from stakeholders to ensure well-informed decisions.

You should be prepared to fill gaps that represent risks to the documentation roadmap.

Communicate and help manage expectations.

Ensure risks are noted with adequate time, mitigations are identified, and resources are allocated.

Help build a culture of technical documentation by creating process and training for others to contribute content.

REQUIRED QUALIFICATIONS

3+ years of demonstrated excellence generating technical documentation with a portfolio of work ready to showcase your talent and skills.

Experience reading and interpreting engineering documentation and working with engineers to complete writing tasks.

Experience building content in a variety of content authoring tools.

Strong communication (written and verbal) and interpersonal skills, with emphasis on technical subjects.

Must thrive with autonomy and responsibility, managing competing priorities and tight deadlines.

Passion for excellent documentation and user experience.

Currently possesses and is able to maintain an active U.S. Top Secret SCI security clearance with Full Scope Polygraph.

PREFERRED QUALIFICATIONS

Experience writing technical user-facing documentation.

Previous experience creating technical documentation for Defense and Intelligence clients.

US Salary Range $113,000-$149,000 USD

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At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies.

As a Senior Solutions Engineer, you will work closely with our Enterprise prospects and customers in Greater China region to educate, empower, and ensure their success on the Cloudflare platform. You will leverage your technical expertise in Cloudflare’s global distributed network and technology to find best-fit solutions for prospects, to train and onboard new customers via video-conference, in person, or through documentation, and to support the long-term success of the customer.

Responsibilities

• Technical keystone through the entire sales cycle - pre and post sales
• Work closely with Enterprise prospects and customers in Greater China region
• Educate, empower, and ensure their success on the Cloudflare platform
• Leverage technical expertise in Cloudflare’s global distributed network and technology
• Find best-fit solutions for prospects
• Train and onboard new customers via video-conference, in person, or through documentation
• Support the long-term success of the customer

What We're Looking For

• Passionate about technology and have the ability to explain complex technical concepts in easy-to-understand terms
• Naturally curious, and an avid builder who is not afraid to get your hands dirty
• Appreciate the diversity of challenges in working with customers, and look forward to helping them realize the full promise of Cloudflare

Additional Experience

• Ability to manage a project, work to deadlines, and prioritize between competing demands
• Hands on technically
• Understanding of “how the internet works”
• Know the differences between TCP & UDP, and understand what kinds of applications may favor one over the other
• Can explain the difference between authoritative DNS & recursive DNS
• You understand the role of a firewall, why TLS (SSL) plays an increasingly important role on today's Internet, a solid understanding of HTTP and a willingness to dive deeper into the quirks of clients & servers alike

Bonus Points

• Previous experience in a sales or consulting role covering East China region
• Fluency in Mandarin and English to support regional customers
• Demonstrated experience with a scripting language (e.g. Python, JavaScript, Bash) and a desire to expand those skills
• You've built a web application before, or contributed to an existing application in a meaningful way
• You can describe the differences between CSRF, XSS and SQLi in detail, and Cloudflare’s role in defending against them
• Understanding of, or experience with, regulatory requirements such a PCI DSS, HIPAA, and SOC-2

What Makes Cloudflare Special?

• We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul.
• Fundamental to our mission to help build a better Internet is protecting the free and open Internet.
• Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.
• Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration.
• 1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver.

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law.

We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

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You will track and interpret key economic indicators across regions, assess the implications of monetary and fiscal policy decisions, and evaluate how macro trends shape financial markets and risk conditions.

This role sits at the intersection of economics, markets, and strategic decision-making.

You will build forecasts and scenario analyses to understand how shifts in growth, inflation, interest rates, currencies, commodities, and geopolitics may affect asset prices and broader market regimes.

Your work will inform top-down investment views and risk assessments, supporting global macro strategies driven by economic fundamentals rather than individual company analysis.

The ideal candidate is intellectually curious, analytically rigorous, and comfortable working in a fast-moving, high-ownership environment.

Consistent with xAI's flat organisational structure, you are expected to be hands-on, proactive, and able to communicate ideas clearly and concisely to a highly technical and motivated team.

As a Macro Research Analyst, you will contribute directly to this mission by helping the organisation understand large-scale economic systems, feedback loops, and regime shifts that shape global outcomes.

You will structure, analyse, and interpret macroeconomic data across countries and regions, transforming noisy and often incomplete information into coherent economic narratives and testable hypotheses.

Your research will help identify causal relationships, constraints, and second-order effects within complex economic systems,insights that are essential for training, evaluating, and applying advanced AI models to real-world economic and financial questions.

By developing forecasts, scenarios, and risk assessments, you will support xAI's efforts to reason about uncertainty, stress-test assumptions, and evaluate how shocks propagate through global markets and institutions.

Clear communication of your findings will ensure that economic insights are effectively shared across teams, reinforcing xAI's emphasis on rigorous thinking, transparency, and collaborative problem-solving.

In this role, macroeconomic research is not an end in itself, but a tool for advancing deeper understanding.

Your work will help xAI build systems that reason more accurately about economic behaviour, policy trade-offs, and global dynamics,bringing us closer to AI that can meaningfully assist human decision-making at scale.

The Macro Research Analyst will have broad responsibility for analysing global macroeconomic conditions and their implications for financial markets and strategic decision-making.

The scope of the role spans data analysis, economic modelling, and synthesis of macroeconomic developments across multiple regions and asset classes.

The role includes management of ongoing monitoring frameworks for key economic indicators, policy developments, and geopolitical risks.

The analyst will be expected to independently identify emerging themes, develop forward-looking scenarios, and assess how macroeconomic shifts may alter market dynamics, risk exposures, and opportunity sets.

The position requires close collaboration with internal stakeholders, with an emphasis on clear, concise communication of complex economic concepts.

Given xAI's flat organisational structure, the analyst will operate with a high degree of autonomy and accountability, contributing directly to research outputs and strategic discussions rather than functioning in a narrow support capacity.

The scope of the role is intentionally flexible, allowing a high-performing analyst to expand their responsibilities over time by taking ownership of new research areas, developing novel analytical frameworks, and influencing how macroeconomic intelligence is integrated into xAI's broader mission.

Responsibilities:

Monitor and interpret data such as GDP growth, inflation, unemployment rates, interest rates, fiscal/monetary policy, currency movements, commodity prices, and geopolitical events across countries or regions.

Build economic forecasts, scenario analysis, and models to predict how macro forces will affect markets (e.g., how a central bank rate hike might impact equities, bonds, or currencies).

Provide research reports, trade ideas, and recommendations to portfolio managers, traders, or clients. This often informs 'global macro' investment strategies, where decisions are driven primarily by top-down economic views rather than individual company fundamentals.

Identify potential risks (e.g., recessions, currency crises, trade wars) and opportunities arising from economic shifts.

Basic Qualifications:

Strong academic background in economics, finance, mathematics, statistics, or a related quantitative field.

Demonstrated experience in macroeconomic research, global macro investing, economic policy analysis, or a closely related role.

Deep understanding of macroeconomic indicators and frameworks, including growth, inflation, labor markets, monetary and fiscal policy, exchange rates, commodities, and geopolitical dynamics.

Experience building and interpreting economic models, forecasts, and scenario analyses to assess market and policy outcomes.

Ability to synthesise large and complex data sets into clear, structured insights and actionable conclusions.

Strong written and verbal communication skills, with the ability to explain complex economic concepts concisely to both technical and non-technical audiences.

High level of intellectual curiosity and comfort working with uncertainty, incomplete information, and competing hypotheses.

Self-directed, detail-oriented, and capable of operating effectively in a flat organisational structure with minimal oversight.

Proven ability to prioritise effectively, manage multiple research streams, and deliver high-quality work under time constraints.

Preferred Skills and Experience:

3–7 years of experience post-doc.

At least three publications in reputable economics journals (AER, QRE, JPE, Econometrica, etc.) or outlets (The Economist, The Wall Street Journal, Financial Times, etc.).

Prior experience at a global macro hedge fund, asset manager, central bank, international financial institution, policy research organisation, or economic consulting firm.

Strong familiarity with financial markets across multiple asset classes, including rates, FX, equities, and commodities.

Experience producing investment-oriented research, including trade ideas, market commentary, or risk assessments tied to macroeconomic views.

Proficiency with data analysis and modelling tools such as Python, R, MATLAB, or similar quantitative environments.

Experience working with large economic and financial datasets and building repeatable research pipelines.

Ability to evaluate tail risks, regime shifts, and non-linear dynamics in macroeconomic systems.

Interest in applying macroeconomic reasoning to novel problems, including AI-driven applications.

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You will work at the intersection of relationship management, commercial strategy, and product feedback. That means collaborating daily with technical, sales, legal, product, and operations teams to make sure clients don't just stay, they expand.

The ambition here is to grow revenue, deepen trust, and raise the bar for how Yuno shows up for its most important customers. We expect the same drive from you: always pushing for more, never settling for good enough when great is within reach.

This role also demands the kind of transparency that builds real partnerships. You will be the primary voice clients hear from Yuno , which means setting honest expectations, listening actively, and following through consistently.

At the same time, you will need to adapt fast. The payments landscape shifts constantly, and your ability to read the room, pivot your approach, and keep clients confident through change will be what sets you apart.

If you thrive on ownership, move fast, and know how to build trust at every level of a client organization , this role is for you.

Your Contribution Will Be:

• Serve as the primary point of contact for key accounts, building deep and lasting client relationships
• Drive revenue growth through upselling, cross-selling, and identifying new opportunities within existing accounts
• Monitor client health metrics and address risks or concerns proactively before they escalate
• Coordinate cross-functionally with Sales, Product, Operations, Legal, and Support to ensure seamless service delivery
• Translate client feedback into actionable insights for internal teams to improve products and processes
• Oversee account onboarding and ongoing performance, ensuring clients achieve their strategic objectives
• Prepare and deliver clear, compelling business reviews and strategic recommendations for client stakeholders
• Stay current on payment industry trends, regulations, and competitive dynamics to bring value beyond the contract

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The Security Engineering team is responsible for building, scaling, and evolving the core security infrastructure that enables Plaid's product engineering teams to ship securely and at speed. We own the secure paved roads across encryption, authN/authZ, CI/CD, data, and network security surfaces, abstracting away security complexity so developers can build at velocity with confidence.

As the Engineering Manager for Security Engineering, you will lead a team of security engineers building and operating the foundational capabilities that underpin secure development across Plaid. You will partner closely with the CISO and cross-functional engineering leaders to define and drive the roadmap for our platform capabilities, while ensuring our paved roads are reliable, well-adopted, and continuously maturing.

Responsibilities:

• Lead, mentor, and grow a team of security engineers, fostering a high-performance, collaborative, and psychologically safe team culture
• Own the technical roadmap and strategic direction for Plaid's core security capabilities across encryption, authN/authZ, CI/CD, data, and network security surfaces to secure Plaid’s AI and MCP ecosystem (internal and external MCP integrations).
• Partner with product and platform engineering teams to deeply understand their needs, and deliver self-service security infrastructure that scales across teams at varying levels of security maturity.
• Partner with Data Foundation and AI teams to build secure paved roads for agentic identities and workflows (AI agents, MCP clients, service identities)
• Drive measurable improvement in secure-by-default adoption across Plaid's engineering organization, leading with influence rather than authority
• Make pragmatic, risk-based security decisions and tradeoffs that are consistent with product roadmaps and business objectives
• Represent the team's work and security posture clearly to Staff-level leaders including the CISO, CTO, and COO
• Actively build team stability and strong team dynamics, playing a significant role in hiring, onboarding, growing, and retaining security engineering talent

Qualifications:

• 8–14 years of overall software engineering experience, with ~6+ years of that in engineering management roles
• Strong technical background in software engineering, with the ability to understand, evaluate, and guide work on auth systems, encryption, identity/access services, and related security domains in an AWS and K8s environment
• Experience managing engineers in a security, platform, or infrastructure context
• Experience designing and securing AI/ML/Agentic platforms (tool-calling, MCPs, and service identities)
• Familiarity with AI security and governance risks and control designs that preserve developer velocity.
• Proven track record building scalable platform capabilities and paved roads used broadly across a product focused engineering organization
• Ability to architect security capabilities and controls with developer experience principles in mind
• Strong cross-functional relationship-building skills, operating effectively as both a technical advisor and a delivery partner to product engineering teams
• High-empathy communication skills, with the ability to represent technical work to senior leadership
• Internal customer focus, with the ability to drive security maturity gains through influence rather than authority
• Experience at a fintech or high-technology organization adjacent to payments or financial services
• Hands-on experience building user and service authN/authZ capabilities, encryption/secrets management services, or internal identity management capabilities at scale at an AWS and K8s environment

Additional Information

Our mission at Plaid is to unlock financial freedom for everyone. To support that mission, we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable. We recognize that strong qualifications can come from both prior work experiences and lived experiences. We encourage you to apply to a role even if your experience doesn't fully match the job description. We are always looking for team members that will bring something unique to Plaid!

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Product Demonstrations: Deliver customized product demos for multiple personas , from CFOs and Controllers to Operations and Finance teams. Highlight business value, not just features, demonstrating ROI and process transformation.

Technical & Business Fit: Partner with prospects to evaluate integration, scalability, and data flow needs. Collaborate with product and engineering teams to represent client requirements clearly. Serve as the technical authority during the sales cycle, ensuring accurate expectations and smooth handoffs to post-sales.

Cross-Functional Collaboration: Work closely with Account Executives on strategy and deal execution. Collaborate with Key Account Managers (KAMs) for upsells and cross-sells within existing enterprise accounts. Communicate customer feedback and product insights to internal teams to inform roadmap decisions.

Implementation Scoping (Pre-Sales): While not responsible for implementation, you will scope out the requirements for solution rollouts, ensuring that configurations are feasible, efficient, and aligned with customer goals.

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You will be responsible for generating new revenue opportunities, as well as driving organic revenue by growing and protecting wallet share. Regional Institutional Managers at Anchorage Digital are expected to be ambassadors for the company and our industry, building Anchorage Digital's reputation as a trusted partner.

Members of the team are expected to work in a collaborative manner with their peers across the team as well as the broader organization, sharing insights, solving problems, and driving new initiatives that will serve the needs of our clients and attract new customers to the platform.

Skills required include professional communication, negotiation, creative thinking, and problem-solving. As a Regional Institutional Manager team member, you will be expected to develop account plans and strategies to drive revenue growth, build and maintain a robust pipeline, and provide visibility into the opportunities using our CRM system.

In addition to managing your portfolio of clients, you will also be involved in helping to drive the broader sales efforts around our stablecoin issuance and cross-border settlement strategy.

We are looking for a highly motivated and experienced regional financial institution sales representative to join our team, and drive new business from institutional clients active in the digital asset industry, particularly the stablecoins space. Must be based in New York City and available to come in-office.

Technical Skills:

• Direct industry experience in financial services; within a bank, payment service provider, clearing network.
• Strong technical knowledge and passion for stablecoins and banking. Some exposure/interest in blockchain and cryptocurrencies preferred.
• Apply analytical and problem-solving skills to identify ways to leverage the Anchorage platform to solve problems for clients and demonstrate our value proposition.
• Originate and close a pipeline of opportunities, with a nexus to Stablecoin, as well as cross-sell across Anchorage Digital's other business lines (regulated custody, self-custody, staking, brokerage, etc.) and build meaningful long-term relationships with our clients.
• Resolve a wide range of client issues in creative ways, suggesting different potential approaches and adapting to dynamic circumstances.
• Serve as the primary point of contact and trusted advisor for a portfolio of our treasury clients. Develop a deep understanding of their strategic priorities, technical roadmaps, and pain points.
• Structure and negotiate bespoke, multi-product commercial agreements. Focus on stablecoins, but cross-sell will include everything from banking and treasury management mandates to complex ecosystem investments and TVL strategies.

Complexity and Impact of Work:

• Drive sales in your geographic region for Anchorage Digital, originating new mandates for stablecoins across business lines and client types.
• Apply judgment in evaluating deals and presenting the right course of action, which could involve restructuring pricing proposals, operational solutions, etc.
• Work autonomously, defining priorities to grow and protect revenue by applying creative problem-solving skills with minimal supervision.
• Take full responsibility to drive the entire lifecycle of a deal, from origination to closure and execute deals decisively with optimal revenue outcomes for the firm.
• Proactively identify new opportunities and maintain a robust pipeline with minimal intervention, serving as the regional expert.
• Lead client or product-specific campaigns or projects that will drive new business and enhance the Anchorage Digital offering.
• Collaborate across all departments, from legal to product, client experience, compliance, etc. to effectively close deals and provide the best experience to our clients.
• Work with Stablecoins and Institutional Sales senior management to create a targeted strategy for your region, leveraging all of the internal resources available, from marketing, to business operations and client experience.
• Act as a brand ambassador for Anchorage Digital, participating in industry events, building a network of clients and industry peers.

Organizational Knowledge:

• Be a critical source of client insights and market intelligence, helping inform our product roadmap and business plan.
• Understand how the company's priorities relate to our customer segments and product offerings, and source opportunities to drive revenue that supports the priorities of the firm.
• Partner closely with Stablecoin product to share client feedback and represent the interests of our clients in your region.

Communication and Influence:

• Excellent communication skills and sales acumen.
• Fluent command of English.
• Strong executive presence and ability to articulate Anchorage Digital's unique value proposition.
• Enhance relationships and your network with senior internal and external stakeholders that impact the success of your team.

Although not a requirement, bonus points if:

• 8+ years experience in B2B institutional sales or relationship management, within financial services, digital assets, and/or SaaS, with a strong track record of closing deals and hitting targets.
• A strong network of institutional financial clients.
• Experience working with banks and other financial institution clients.

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You are responsible for generating new revenue opportunities, as well as driving organic revenue by growing and protecting wallet share. Regional Institutional Managers at Anchorage Digital are expected to be ambassadors for the company and our industry, building Anchorage Digital’s reputation as a trusted partner.

Members of the team are expected to work in a collaborative manner with their peers across the team as well as the broader organization, sharing insights, solving problems and driving new initiatives that will serve the needs of our clients and attract new customers to the platform.

Technical skills required include professional communication, negotiation, creative thinking and problem solving. As a Regional Institutional Manager team member, you are expected to develop account plans and strategies to drive revenue growth, build and maintain a robust pipeline, and provide visibility into the opportunities using our CRM system.

In addition to managing your portfolio of clients, you will also be involved in helping to drive the broader sales efforts around our stablecoin issuance and cross border settlement strategy.

We are looking for a highly motivated and experienced regional financial institution sales representative to join our team, and drive new business from institutional clients active in the digital asset industry, particularly the stablecoins space.

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Join our team as an OTC Derivatives Sales Trader, where you will be at the forefront of connecting a wide range of client personas with tailored crypto derivative solutions, navigating complex market dynamics, and driving revenue generation.

This role offers a unique platform to leverage your expertise, expand your network, and make a significant impact within a collaborative and high-performing culture. Get ready to immerse yourself in the intricacies of global markets and play a pivotal role in shaping our clients' investment strategies.

Technical Skills:

• Drive: Proactively identify and pursue new business opportunities within the OTC derivatives space.
• Build: Establish and nurture strong, long-term relationships with institutional clients, understanding their specific needs and providing tailored derivative solutions.
• Develop: Use programming skills to find efficiencies in work flows and operational processes, reducing manual effort and the human error surface area.

Complexity and Impact of Work:

• Lead: Take ownership of client relationships and sales processes, guiding clients through the execution of complex derivative transactions.
• Manage: Effectively manage a portfolio of client relationships, ensuring their ongoing satisfaction and identifying opportunities for additional trading needs.

Organizational Knowledge:

• Collaborate: Work closely with trading, structuring, legal, and operations teams to develop and deliver comprehensive solutions to clients.
• Deliver: Ensure the seamless execution of trades and the efficient delivery of post-trade services to clients.

Communication and Influence:

• Listen: Actively listen to clients to understand their investment goals, risk tolerance, and market views.
• Contribute: Articulate complex derivative concepts clearly and concisely to clients, both verbally and in written presentations.

You may be a fit for this role if you have:

• A strong understanding of OTC derivative products, particularly forwards and options trading
• Proven experience in a client-facing sales/trading role
• Demonstrable track record of building and maintaining successful relationships with institutional clients
• Excellent communication, presentation, and negotiation skills, with the ability to explain complex concepts clearly
• Strong analytical and problem-solving abilities, with the capacity to understand and address client-specific needs
• A solid understanding of relevant market regulations and compliance requirements
• A Bachelor's degree in Finance, Financial Engineering, Statistics, Economics, or a related quantitative field.

Although not a requirement, bonus points if:

• Existing network of institutional clients within the relevant market segments
• Programming experience, particularly focused on operational efficiencies and auditability
• Strong background in macro trading and dominant themes in a variety of markets such as crypto, equities, fixed income, energy and fiat currencies.

Additional Information About Anchorage Digital: Anchorage Digital is committed to being a welcoming and inclusive workplace for everyone, and we are intentional about making sure people feel respected, supported, and connected at work,regardless of who you are or where you come from. We value and celebrate our differences and we believe being open about who we are allows us to do the best work of our lives.

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In this role, you will:

Service institutional clients by managing operational tasks, developing and executing operational processes in support of our clients' needs, and performing transaction reviews and approvals.

Execute and monitor the daily processing of client cash deposits, withdrawals, and transfers, primarily via ACH.

Perform timely and accurate reconciliation of cash accounts.

Investigate and resolve operational inquiries and issues related to cash transactions.

Ensure all processes adhere to established procedures and internal controls.

Maintain a strong understanding of relevant regulations, including Reg E and Dodd-Frank rules.

Collaborate with cross-functional teams, including Client Experience, Sales, Compliance, and Product, to develop operational solutions to complex client requests.

Technical Skills:

Experience supporting operational needs of institutional clients in a financial services setting, with a familiarity with US Anti-Money Laundering (“AML”) requirements.

Maintain an understanding of traditional financial services, products and strategies as required to provide support to Anchorage clients and the goals they have to implement their own strategies.

Capable of navigating and learning various systems and tools such as Salesforce, JIRA, Looker.

Ability to execute the end-to-end processing of fiat operations for institutional clients.

Complexity and Impact of Work:

Demonstrate a keen ability to adapt and learn quickly as business strategies evolve and new products and tasks are introduced.

Collaborate with others to create internal presentations, reporting, and/or participate in projects to enhance internal processes, or contribute to the development of new tasks.

Contribute to delivery of day-to-day results on core tasks with some direction.

Identify and escalate risks to the organization and to clients to management.

Organizational Knowledge:

Ability to learn the strategy of Anchorage to support its successful implementation through operational excellence.

Communication and Influence:

With guidance, ability to engage with other team members, communicate the status of work and share information that impacts other colleagues, manager, and team managers or leads.

Contribute to discussions within the team to improve processes and productivity, and thoughtfully conveys information and insights with impact when working with other teams to address project & issues.

Communicate with internal counterparties in a clear, articulate, and solution-oriented manner.

You may be a fit for this role if you have:

2-4 years of experience in banking operations, with a focus on ACH processing (Domestic/International).

Knowledge of payment systems.

Demonstrated knowledge and experience with Automated Clearing House (ACH) transactions.

Understanding of financial regulations, specifically Reg E and Dodd-Frank rules.

Strong attention to detail and a commitment to accuracy.

The ability to meet established deadlines and work effectively both independently and as part of a team.

A proactive and enthusiastic attitude with a desire to learn about the digital asset industry.

Although not a requirement, bonus points if:

You have working knowledge of SWIFT.

You have NACHA certifications.

You have wire callback experience.

Additional Information About Anchorage Digital:

Anchorage Digital is committed to being a welcoming and inclusive workplace for everyone, and we are intentional about making sure people feel respected, supported, and connected at work,regardless of who you are or where you come from.

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This role will be part of the newly formed Cash Client Experience function, within the broader Global Cash Management Product and Platform (GPP) organization. As BlackRock continues to grow its cash and liquidity offerings, client experience remains central to our competitive differentiation. The team is responsible for ensuring that clients receive a globally consistent, high-quality experience across BlackRock’s holistic cash product suite and platform, as product complexity and volumes increase.

Primary Responsibilities

• Support day-to-day client experience activities across BlackRock’s liquidity product suite, ensuring timely and accurate delivery of client and stakeholder requests
• Support new business development and client retention through preparation of questionnaires, RFIs, and RFPs to grow our business
• Maintain consultant and intermediary platform and databases to support product access and distribution
• Partner with internal teams and external vendors to support client onboarding, account launches, and ongoing mandates
• Prepare recurring client deliverables and support ad-hoc client requests
• Assist in the preparation, and develop automated solutions for quarterly performance decks, market commentary, and executive-level summaries
• Ensure data accuracy and consistency across client-facing materials, reporting, and internal documentation
• Support the Global Sales team across the cash product suite including money market funds, SMAs, ETFs, Cachematrix and digital product offerings
• Maintain CRM systems, sales pipeline and ensure best practice record management across the sales function
• Build and maintain standard and ad-hoc reports to support business needs.
• Coordinate regulatory and rating agency reporting
• Support and execute process improvement initiatives across Global Cash to improve controls, mitigate risks, manage costs and increase efficiencies.

Skills and Qualifications

• University degree in business administration, economics, finance, or a related field
• Knowledge of financial markets, asset management, consulting, or a related analytical role
• At least 1 year of demonstrable experience (internship experience included)
• Strong analytical skills with exceptional attention to detail and follow-through
• Ability to manage multiple priorities and deadlines in a fast-paced, high-volume environment
• Strong written and verbal communication skills
• Proficiency in Microsoft Word, Excel and PowerPoint required, VBA, python beneficial
• Ability to collaborate effectively across teams and build strong working relationships
• Ability to interact with clients and maintain strong internal and external partnerships
• Actively engage, collaborate, and influence partners
• Results orientated and strong team player.

Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

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We are seeking a visionary and seasoned sales leader to join our team as Country Manager for S&A (former Ansys) in Seoul. As a key member of our APAC S&A Sales organization, you will be responsible for leading the S&A business for Korea, driving strategic collaboration with cross-functional teams, and building and nurturing relationships with key clients to maximize business opportunities.

Key Responsibilities

• Lead the S&A business for Korea and drive strategic collaboration with cross-functional teams including Engineering, Marketing, and other aligned groups.
• Build and nurture relationships with key clients to maximize business opportunities and develop and execute sales strategies to achieve and exceed annual quotas.
• Identify market trends, competitor activities, and client needs to inform business decisions and maintain industry leadership.
• Foster a culture of agility, collaboration, and embracement within the team to drive growth and innovation.
• Mentor and develop talent, ensuring the team is equipped to meet future challenges and deliver exceptional results.

Impact

• Accelerate Synopsys' growth in the Korean market, contributing to the APAC S&A Sales organization's success.
• Strengthen relationships with major clients and partners, reinforcing Synopsys' position as a trusted industry leader.
• Drive innovation and market leadership through strategic collaboration and industry insight.
• Enhance team performance and morale, building a culture that attracts and retains top talent.
• Shape the future of technology and digital transformation in Korea and the broader APAC region.
• Ensure Synopsys' solutions are at the forefront of industry advancements, supporting the development of high-performance silicon chips and software content.

Requirements

• Bachelor's degree or higher, preferably in a relevant technical or business field.
• 15+ years of experience in software sales, with a track record of senior management responsibilities.
• Expertise in leading sales teams and managing large-scale accounts in the technology sector.
• Strong leadership and strategic collaboration skills, with the ability to align cross-functional teams and drive business results.
• In-depth industry domain knowledge and awareness of major competitors.
• Experience working with major global technology vendors and clients.

Who We Are Looking For

• Inspirational leader with a collaborative and inclusive approach.
• Strategic thinker, able to navigate complex business landscapes and anticipate market shifts.
• Excellent communicator, adept at building relationships and influencing stakeholders.
• Agile and adaptable, thriving in fast-paced environments and embracing change.
• Passionate about developing others and fostering a culture of continuous improvement.

The Team You'll Be A Part Of

You will be part of the S&A (former Ansys) team, a dynamic and innovative group of professionals who are shaping the future of technology and digital transformation in Korea and the broader APAC region.

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■Roles and Responsibilities

• Effectively manages the relationship between existing Japanese clients and Keywords Art Studios.
• Serve as the link of communication between the clients and internal teams to effectively translate complex client creative feedback or artistic direction into clear, actionable briefs and instructions for the global Art Production teams.
• Acts as the “face” of Keywords Art Studios to Japanese Clients and is client’s primary representative and contact point for Keywords Art Studios
• As an account manager, you are expected to be a champion of the company as well as the client; selling the vision, goals and the skills of both parties to each other, and striving to ensure both parties succeed.
• Proactively seek opportunities to up-sell and cross-sell Keywords Art Studios' full range of services (e.g., Concept Art, 3D Modeling, Animation, UI/UX) to current clients.
• Build and maintain strong, long-lasting customer relationships with both current and new clients, across various levels of the client organization.
• Actively listens to the Client in order to clearly understand their requirements, and uses skillful investigation and questioning in order to uncover the Client’s latent needs.
• Works with LKeywords Art Studios PMs in India, China, US and other locations to ensure that the Production Team has a full understanding of the client’s requirements, so that they are well positioned to deliver a positive, happy and satisfying experience to the Client in order to not only secure regular business from them, but also in order to grow the account and procure new or additional business.
• Help to bridge any cultural issues that may crop up between the Client and the Keywords Art Studio’s Production teams.
• Works with the Production Team, Key Stakeholders and Internal and External Experts in order to solve Client’s / project problems.
• Meets with Clients regularly – in person or virtually – in order to keep them updated about the project status, and any potential challenges that the Production Team might be facing.
• Captures Client’s plans, feedback and concerns and conveys them to the team. Uses such occasions to also gather client feedback and concerns.
• Secures feedback and testimonials from the Client at the conclusion of the project.
• Builds the Keywords brand by actively participating in marketing and brand building channels/exercises
• Work closely with Japanese leadership team and executives at Keyword’s Art Studios to create strategies to expand and increase work both from current clients and new clients; In short – actively support Keyword’s Japanese growth strategy for its Art Studios and overall growth targets.
• Maintain accurate records of client interactions, opportunities, sales activities, and forecasts using the company's CRM system (e.g., Salesforce).

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Our ideal candidate has a knack for communication, leadership, and analytics. You will work with the Creative Leads and Project Managers to provide motion design concepts for a variety of executions across entertainment and gaming based social campaigns. You will also collaborate with graphic designers and other creative team members to create original and innovative executions that drive fan engagement.

In addition to your technical skills, you will be expected to stay updated with industry trends and best practices, continuously refining your skills, and explore new techniques to guide the team and push the boundaries of motion graphics design.

Responsibilities:

• Work with the Creative Leads and Project Managers to provide motion design concepts for a variety of executions across entertainment and gaming based social campaigns
• Collaborate with graphic designers and other creative team members to create original and innovative executions that drive fan engagement
• Partner with Social Media Managers and Creative Leads on client calls and asks, when applicable
• Offer guidance to junior motion designers in regards to processes, files structures, animation techniques, new AE plugins, etc.
• Stay updated with industry trends and best practices, continuously refining skills, explore new techniques to guide the team and push the boundaries of motion graphics design
• Set the quality bar within the team, and help ensure that all creative motion assets meet or exceed DMM standards with Creative Leads
• Identify and leverage key moments from cinematics, long form video, films, etc. to craft unique and visually compelling motion designs for different social media platforms
• Contribute to the creative process by bringing innovative ideas and creative solutions to the table for the overall success of the design team

Requirements:

• Experience creating motion graphics and/or social media edits
• Strong technical skills and proven ability to use Adobe After Effects, Premiere and Photoshop, Cinema4D a plus
• 3+ years experience in a fast-paced social media agency, preferably with exposure to video game and entertainment clients
• Superb visual and conceptual skills to solve problems and create novel solutions
• Excellent ability to create and pivot creative assets in a fast-paced working environment
• Fluency in English, with excellent written and verbal communication skills
• In-depth understanding of the entertainment industry, including knowledge of current social trends, platform landscape and gamer communities
• A never-ending desire to learn new techniques and technology to advance your craft
• Ability to design style frames is a plus
• Availability to work between 9am and 6pm PST with flexibility for routine weekend coverage

What we offer:

• Our company culture is casual, fun, and empowering
• There’s a lot of room for growth in this role
• Digital Media Management is an equal opportunity employer
• We work together to create a space that fosters diversity and inclusion across race, color, gender, sexual orientation, gender identity/expression, disability, age, national origin, and veteran status
• Our diversity strategy is simple: grow a team of creative, innovative, passionate people from varied backgrounds to produce best-in-class digital campaigns
• Our recruitment process is fully online and remote
• We value each application and review every candidate individually
• Our recruitment team will get back to you as soon as they can to inform you about the status of your candidacy
• If you're interested in joining our team, we highly encourage you to apply
• That would be it from us - now we are waiting for your move!

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You should be deeply fluent in at least one of our primary client stacks—Web (e.g., React), Kotlin, or Swift—and excited about moving across surfaces as the product demands. Some weeks that might mean shipping a high-impact UI iteration on web; other weeks it might mean partnering on a mobile surface, tightening API contracts, or improving performance and telemetry to ensure we can measure what matters.

We want an engineer who can jump in, learn quickly, and ship—someone who thinks like an owner, sweats the details, and can connect customer experience to engineering fundamentals. If you’re passionate about building delightful consumer experiences, iterating quickly with data and experimentation, and operating at the intersection of AI and shopping, this is a chance to work on a fast-moving product with real visibility and impact—while being part of a team that values clarity, craftsmanship, and collaborative execution.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Starting January 26, 2026, Microsoft AI (MAI) employees who live within a 50- mile commute of a designated Microsoft office in the U.S. or 25-mile commute of a non-U.S., country-specific location are expected to work from the office at least four days per week. This expectation is subject to local law and may vary by jurisdiction.

Responsibilities:

• Build and ship Copilot Shopping experiences end-to-end, with a solid emphasis on frontend quality (UX polish, accessibility, performance, reliability)
• Work fluidly across the full architecture: client (web/mobile), services/APIs, data contracts, telemetry/experimentation, and operational tooling
• Partner closely with Product, Design, and Data Science to define success metrics, instrument telemetry, run experiments, and iterate based on outcomes
• Design and implement reusable UI components and client patterns, while also contributing to service integration and backend changes when needed to unblock or improve the experience
• Drive engineering excellence via code reviews, automated testing, CI/CD hygiene, performance profiling, and solid live-site ownership (monitoring, alerting, incident response)
• Debug and resolve complex issues that span client – service – data/telemetry, improving observability and reducing time-to-diagnosis
• Make pragmatic architecture decisions that increase modularity, maintainability, scalability, and developer velocity
• Mentor and elevate the team through technical leadership, documentation, and best practices

Qualifications:

• Bachelor’s Degree in Computer Science or related technical field AND 4+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR equivalent experience
• Meaningful frontend and full-stack ownership delivering polished, performant user experiences across web and/or mobile surfaces (Kotlin/Swift/web)
• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter
• Preferred Qualifications:
  • Master’s Degree in Computer Science or related technical field AND 6+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR
  • Bachelor’s Degree in Computer Science or related technical field AND 8+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR equivalent experience
  • Experience integrating clients with backend systems via client–server contracts (e.g., REST/JSON, GraphQL, SSE/WebSockets) and collaborating on API/data contract design
  • Demonstrated ability to debug and troubleshoot client issues and drive performance optimizations for high quality user experiences
  • Experience building accessible applications that follow WCAG and ADA specifications
  • Strong collaboration skills and data-driven execution: work effectively with engineers, PM, design, and partner teams; instrument telemetry and use data to iterate

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Location

US Remote

Employment Type

Full time

Department

CommercialCustomer Success

Synthesia is the world's leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US.

As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the centre of successful organisations.

Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow.

About the role

Reporting into the Head of Customer Success, the ideal candidate will be customer-centric and passionate about building strong customer relationships while delivering value to ensure happy customers.

• Build and nurture strong relationships with key stakeholders to drive retention and growth

• Conduct discovery with customers to understand business objectives and uncover new use cases

• Establish and maintain a trusted advisor relationship with customers, ensuring that customers are realising value out of their investment in Synthesia

• Act as a subject matter expert for the practical application of Synthesia within enterprises and take a consultative approach in implementing video content into their workflows

• Monitor utilisation and deploy strategies to increase user engagement, adoption and satisfaction

• Lead Quarterly Business Reviews with senior stakeholders in attendance that deliver clear outcomes

• Ensure ROI and value is communicated and understood by the customer

• Proactively monitor customer health, including potential risks to renewals and expansion opportunities

• Own commercial conversations and all aspects of the renewal process

• Collaborate with internal teams to ensure seamless onboarding, support and resolution of customer issues

About you...

• Customer-facing experience in Customer Success Management, Account Management, Technical Account Management or similar ideally in B2B SaaS space

• Experience managing a book of business of up to 35 strategic accounts from onboarding through renewal

• A track record in managing risk, forecasting, and identifying growth opportunities

• Establishing a trusted advisor relationship with our clients, driving value from Synthesia products and services

• Successfully onboarding new clients and building key relationships in the first critical months and beyond

• Coordinating and leading regular client check-ins with clear outcomes on client health and opportunities with senior stakeholder attendance

• Light video editing using the Synthesia platform

• Retention and growth of our enterprise clients

• Ensuring ROI and value is understood by clients, proactively looking for risks and opportunities

At Synthesia we expect everyone to...

• Put the Customer First

• Own it & Go Direct

• Be Fast & Experimental

• Make the Journey Fun

The good stuff...

In addition to being a part of a great team, working in a fun and innovative environment, we offer...

• A competitive salary + stock options in our fast-growing Series D start-up.

• Paid parental leave

• 25 days of annual leave + public holidays + paid sick leave

• 100% Medical, Dental & Vision

• 401k Plan

• A generous referral scheme

• Fun culture with regular socials

• A brand new computer + monitor

Remote USA\- Central or Eastern standard time preferred

Compensation: $160,000 - $180,000 OTE. The final compensation package will be determined based on your experience, qualifications, and location.

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Strategic Customer Success Manager - German Speaking

Location

London

Employment Type

Full time

Location Type

Hybrid

Department

CommercialCustomer Success

Synthesia is the world's leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US.

As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the centre of successful organisations.

Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow.

About the role

• Reporting to the Senior Director of Customer Success and focusing on accounts in Europe - you are energetic, driven, and care deeply about the success of our customers

• As a Customer Success Manager, you will drive Synthesia's future growth by building relationships with clients and turning them into happy users

• You will be helping educate clients on a totally new way to create video content, and work very closely with sales to create a cohesive onboarding experience for new users

• You are capable of engaging in business-level and technical conversations at multiple levels of the organisation, including the C-suite

• Ideal for an individual who wants to expand their career with a fast-growing software company

About you...

• Customer-facing experience in Customer Success Management / Client Service / Account Management / Technical Account Management / Implementation or similar ideally in B2B SaaS

• Experience in managing a Book of Business along with KPIs

• A track record in managing risk, forecasting, and identifying growth opportunities

• Establishing a trusted advisor relationship with our clients, driving value from Synthesia products and services

• Successfully onboarding new clients and building key relationships in the first critical months and beyond

• Coordinating and leading regular client check-ins with clear outcomes on client health and opportunities with senior stakeholder attendance

• Light video editing using the Synthesia platform

• Retention and growth of our enterprise clients

• Ensuring ROI and value is understood by clients, proactively looking for risks and opportunities

• You need to be German Native / Bilingual Proficiency

• You are based in Europe

At Synthesia we expect everyone to...

• Put the Customer First

• Own it & Go Direct

• Be Fast & Experimental

• Make the Journey Fun

You can read more about this in this public Notion page

The good stuff...

In addition to being a part of a great team, working in a fun and innovative environment, we offer...

• A competitive salary + stock options in our fast-growing Series D start-up.

• Paid parental leave entitling primary caregivers to 16 weeks of full pay, and secondary 5 weeks of full pay

• 25 days of annual leave + public holidays in the country where you are based.

• Cycle to work scheme (London).

• Regular socials.

• Private Medical Insurance (Medical History Disregarded basis) including mental health support, dental & vision, cashback and gym discounts. (UK)

• A generous referral scheme.

• Pension contribution/salary sacrifice.

• Work from home set up.

• A huge opportunity for career growth as you'll help shape a market-defining product.

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What you'll do

• Administer, configure, and optimize the Commvault platform.
• Design and implement scalable backup and recovery solutions.

What you need

• At least 5 years hands-on experience with Commvault Complete Backup & Recovery in enterprise environments.
• Strong expertise in Storage Policies, Subclients, Schedules, Performance Tuning, Deduplication Database (DDB) maintenance and troubleshooting, VMware VADP backups, Hyper-V, and virtualized environments, Cloud storage (Azure, AWS, or GCP), Enterprise storage systems (NetApp, Dell EMC, HPE, etc.).

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What you'll do

The specific roles of a Project Engineer II in this effort include:

• Defines, plans, and performs engine, powertrain calibration and other relevant engineering project work within project team as required.
• Plans and manages engineering resources according to project requirements.

What you need

• Experience and Education: Bachelor’s degree in mechanical engineering or related field, Masters’ degree preferred, 3-5+ years’ experience in expertise, Experience and exposure to Automaker Practices.
• Technical: A thorough understanding of Internal Combustion Engines and Powertrain related vehicle systems functionality, A basic understanding of IC engine emissions controls components, After Treatment Systems and functionality.
• Powertrain Calibration development experience with achieving automotive tailpipe emissions standards. ~~~~ OBD Calibration to achieve automotive OBD requirements:
• Monitors
• CCM
• Catalyst
• Misfire
• EGR
• AFRIM
• HEGO
• Etc.
• OBD Self-Cert Demonstration, Documentation, Statistics and Reporting
• Green, 4km, Full Useful Life, OBD limit components
• WPA and BPU
• In Use Monitor Performance (IUMPR)
• Ability to be effective in the following areas:
• Powertrain Calibration optimization to meet fuel economy and emissions objectives.
• Vehicle development trip support for hot weather, cold weather and high altitude.
• Ability to operate effectively in a professional testing environment.
• Working experience/knowledge/skills ~~of~~ in some or all of the following ~~tools~~:
• Etas INCA
• ATI Vision
• Vector CANape, CANalyzer
• Ability to interpret C Code and navigate other software description aids
• Microsoft Office (required)
• Relational/Professional: Active support of Group Leader for managing of small technical teams, Working effectively with customers and other program staff and team members, Accountability for individual and team delivery, Active pursuit of personal and departmental improvement, Effective communication with all levels of the program team, Active involvement in Annual Review and Work Planning Process.
• Commercial: Support the Business Development process for specific clients, Efficient on time delivery of program expectations with consistently high feedback.

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What you'll do

Build and manage a growing portfolio of new high value enterprise accounts in the Customer Experience and Conversational AI Experiences spaces to help ElevenLabs meet its revenue goals.

• Build and manage a growing portfolio of new high value enterprise accounts in the Customer Experience and Conversational AI Experiences spaces to help ElevenLabs meet its revenue goals.

What you need

• Experience in building a new category, company, product in a space with previously no penetration

• Experience in value selling a technology product, preferably in Customer Experience and Customer engagement to clients with a global footprint

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