Responsible for driving every part of the trade settlement with local brokers, including foreign exchange execution request handling as per various types of client instructions.

Key Responsibilities:

• Manage BAU operations with a strong emphasis on control, efficiency and process alignment
• Maintain awareness of operational risk and minimise the risk
• Provide accurate and valuable response to client inquiries with sufficient knowledge of market information
• Outstanding transaction handling with client and counterparty
• Review client Service Level Agreement regularly

Qualifications:

• Good command of Korean and English in both writing & speaking
• Good communication skills for internal and external clients
• Good understanding of overall banking transactions and operational policy and procedure
• Strong attention to details with accuracy
• Good process analysis and problem solving skills
• Strong Team Player with Customer Service oriented attitude
• Sufficient knowledge in various banking systems, policy, procedure and market information
• At least 2~3 years of Custody Business or banking operations experience

Benefits:

• Competitive salary and benefits package
• Opportunities for career growth and development
• Collaborative and dynamic work environment

Note: The company website URL is provided as HSBC's careers portal, as the job posting does not specify a different website.

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The Client Solution Architect role within the Client Solutions capability in Global Client Connectivity plays a critical role in bridging the gap between sales and delivery, ensuring clients receive tailored, technically robust global payment solutions, with seamless implementation of complex or newly commercialised product capabilities.

As a Client Solution Architect, you will be responsible for delivering technical and product solutions to top-tier clients across Global Payments Solutions (GPS) connectivity products. You will lead multiple global, complex projects to onboard clients to Client Connectivity channels, including HSBC net, APIs, SWIFT connectivity, and Host-to-Host (H2H) / file-based connectivity.

You will also lead technical client workshops to understand current-state processes and support automation goals across Accounts Payable, Receivables, Treasury, Payroll, and bank statements/reconciliation integration. You will provide pre-mandate technical support for Request for Information / Request for Proposals (RFI/RFPs) and solution proposals.

You will deliver integrated solutions that streamline workflows and optimise client Enterprise Resource Planning / Talent Management System (ERP/TMS) usage, proactively identify technical blockers, and drive resolution to protect timelines and client outcomes.

You will finalise product and technical solutions post-mandate, documenting the approach in a statement of work; partner with project management to build plans, identify risks, and manage dependencies.

You will communicate effectively with stakeholders at country, regional and global levels; act as liaison across Client Service, Sales/Coverage, Product and Information Technology (IT).

You will manage a varied portfolio of complex, global integration initiatives, including piloting new GPS products/services.

You will simplify and challenge existing processes, contribute to continuous improvement and client experience outcomes, and provide feedback to product teams on client requirements and competitive landscape to drive enhancements.

You will maintain an in-depth understanding of the financial and technical environment of clients' businesses and stay current on industry trends and payment regulation changes.

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This role is for an attorney in the commercial legal space with a client-first mindset and experience working closely with sales and procurement teams in a world-class commercial legal function in support of Dropbox's business goals. You'll be part of a team of attorneys and professionals responsible for drafting, reviewing, and negotiating a high volume of complex commercial contracts with Dropbox vendors, customers, and other business partners around the world.

Responsibilities:

• Engage personally in complex sales and procurement deals and work collaboratively with various company teams to implement company initiatives.
• Work with cross-functional business teams to implement innovative strategies to increase the efficiency and effectiveness of delivering commercial legal support to Dropbox's business.
• Be an active and trusted leader, problem solver, and innovator to key stakeholders across the company.
• Develop and refine team playbooks, fallback guides, cross-functional resource documents, and training materials.

Requirements:

• Minimum of 2+ years as a practicing commercial attorney, including substantive experience in drafting and negotiating complex commercial agreements, including SaaS, licensing, technology, equipment, and marketing agreements.
• Has experience managing and interacting directly with clients and opposing counsel, has robust experience drafting and negotiating contracts themselves.
• Ability to translate complex legal issues into clear and simple guidance, and to partner effectively across all levels of the company.
• Passion for client service and efficiency.
• High integrity, strong ethics, and an unflappable demeanor.
• Self-starter, eagerness to learn both substantive law, negotiation skills and team policies and procedures.
• J.D. with strong academic credentials and demonstrated record of success as a lawyer.
• Member in good standing of bar and (if applicable) in-house counsel registration.
• Desire or experience to work in a virtual first environment, demonstrated initiative qualities.

Preferred Qualifications:

• Experience as a commercial attorney in a law firm setting, with at least 1+ year of experience as an in-house attorney at a technology company.
• Demonstrated ability to handle multiple types of cross-functional commercial matters, including customer-facing agreements, M&A integration and support, and commercial disputes.
• Expertise in data privacy law (e.g., CIPP certification), AI rules and regulations, and intellectual property.
• Experience with developing and refining team playbooks, fallback guides, cross-functional resource documents, and training materials.
• Experience partnering with globally distributed in-house business teams, particularly at SaaS companies to handle a high volume of complex commercial transactions.

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Your responsibilities will include:

• Utilizing proprietary software to provide accurate input and labels for tax law projects, ensuring high-quality data for AI model training.
• Delivering curated, high-quality data for tax law scenarios involving complex structures for clients, including trust and estate taxation documents, charitable gifting strategies and agreements, private foundation formation and compliance materials, tax opinions on diverse assets (real estate, private equity, art, cryptocurrency, and alternative investments), wealth transfer planning (GRATs, IDGTs, dynasty trusts), and substantial estate and gift tax filings.
• Collaborating with technical staff to support the training of new AI tasks and contribute to the development of innovative technologies.
• Assisting in designing and improving efficient annotation tools tailored for tax law and wealth planning documentation.
• Selecting and analyzing complex problems in tax law fields aligned with your expertise to enhance AI model performance.
• Interpreting, analyzing, and executing tasks based on evolving instructions, maintaining precision and adaptability.

To be successful in this role, you will need:

• A Juris Doctor (J.D.) degree and active admission to a state bar.
• Professional experience at a top-tier white-shoe law firm and/or a leading boutique tax firm.
• Direct experience in sophisticated tax law work, including drafting and reviewing trust and estate planning documents, private foundation materials, charitable gifting strategies, complex wealth transfer structures, and tax opinions on diverse asset classes.
• Strong understanding of federal and state income taxation, estate and gift taxation, private client services, and regulatory compliance in high-wealth scenarios.
• Proficiency in reading and writing informal and professional English.
• Strong communication, interpersonal, analytical, and organizational skills.
• Excellent reading comprehension and ability to exercise autonomous judgment with limited data.
• Passion for technological advancements and innovation in legal practice.

Preferred qualifications include extensive transactional experience in wealth transfer taxation, trust and estate planning, private foundations, or charitable giving strategies at a white-shoe or boutique tax firm, proven track record handling tax implications of complex asset portfolios and substantial wealth transfers, experience reviewing tax opinions, foundation compliance filings, and planning documents for accuracy, completeness, and regulatory compliance, comfort with recording audio or video sessions for data collection, and familiarity with AI or data annotation workflows in a technical setting.

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The ideal candidate will have excellent written and verbal communication skills and practical business judgment, exhibit a high level of organization and flexibility, and have the skills and drive to support and accelerate this leading technology company, addressing cutting-edge legal issues and organizational challenges.

Responsibilities:

• Provide pragmatic, risk-balanced advice to Databricks' People Team (including employee relations and business partners) on employment law matters for Databricks' U.S. workforce, including hiring and recruiting, investigations, discipline and termination, leaves of absence, disability accommodation, wage and hour, anti-discrimination, compensation and benefits, non-competition and non-solicitation, protection of confidential information, contingent staffing, credentialing and background checks, file and data subject access requests, restructuring plans, and other topics.
• Respond to demand letters, administrative charges, and other disputes, including investigating claims, communicating with opposing counsel, negotiating resolutions, and drafting separation and settlement agreements.
• Monitor new U.S. laws, regulations, and decisions affecting the substantive legal areas above and provide strategic, proactive advice to the People Team and cross-functional partners.
• Draft employee-facing policies, handbooks, and other resources.
• Prepare and lead training events on employment law-related matters.
• Manage outside counsel handling employment litigation and global projects, including management of budgets, driving litigation strategy, and collaborating on pleadings and other documents.
• Support employment-related aspects of mergers, acquisitions, strategic investments, and divestitures, including due diligence and related workforce integration efforts.
• Support employment-related aspects of commercial and procurement deals, including those relating to background checks and access requirements.
• Partner closely with privacy legal to consider employment-related impacts from business technology.
• Establish and maintain credibility and trust with internal clients, legal team members, and other partners.
• Provide sophisticated, pragmatic advice and counsel on both day-to-day and individual employee issues and strategic and organizational plans.
• Identify and implement process improvements that help the legal team, the People Team, and the business scale for growth, including through automated and AI solutions.

Qualifications:

• JD from a top-tier accredited institution; licensed to practice law in Washington State, California, Colorado, Illinois, Virginia, New York, or Massachusetts
• 10+ years of employment law and litigation experience; in-house experience (including as a firm secondee) strongly preferred
• Fluency in translating legal advice into practical, risk-balanced, business-oriented advice
• Experience supporting business operations and partnering with the People Team/HR and other professionals across multiple locations
• Experience supporting multi-jurisdictional projects
• Experience providing advice directly to clients, including executive stakeholders
• Strong work ethic and the highest level of integrity and business ethics
• Ability to quickly and independently assess employment-related situations and develop practical options to respond to and resolve risks
• Ability to build strong relationships quickly and work with all levels of the business with ease
• Exceptional judgment and attention to detail, including judgment for when to escalate matters to legal leadership
• Excellent written and verbal communication skills
• Tech sector experience preferred, including cloud services, data, and AI
• A desire to work on complex legal issues and in new global regions as we continue to expand
• Experience working with a client-service focus and a bias for action
• Strong aptitude and appetite for identifying, developing, and implementing critical process improvements

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We continually look to strengthen our team in The Netherlands and Belgium, seeking top talent who will shape the future for our firm. We are always on the look-out for entrepreneurial-minded individuals who value a highly diverse culture, enjoy working in a very energetic international team, and work for our customers across Europe. We are committed to fostering an inclusive work culture that inspires everyone to deliver their best!

About your role

• Proactively manage transformation, change and digital adoption for large scale, transformation programmes
• Setting and managing change adoption criteria to achieve the desired outcomes and objectives
• Be the point of contact for specific activity: communications, engagement, training or role mapping
• Build and manage relationships with mid-level client managers
• Contribute to business development proposals
• You will be part of a larger transformation team and as a Senior Consultants you should expect to manage a workstream, country deployment or entire projects, and face off to senior leaders from the client.

Requirements

• Have experience in delivering organisational change management on IT-enabled business transformation programmes. S/4 HANA experience would be advantageous.
• Have strong knowledge of change management methodologies, approaches and deliverables
• Have excellent interpersonal skills and strong written and verbal communication skills in English (C2 proficiency)
• Additional Language (including Dutch, Italian, Spanish or French) is a requirement for this role
• Have a broad business skill set including stakeholder management, problem-solving, and resilience
• Have experience in gathering, validating, synthesizing, documenting, and communicating data and information for a range of audiences
• Experience in one or more of these change management areas: Communication management; Business Readiness; Organizational Design; Benefits Realisation; and Training & Development
• Possess outstanding communication, presentation, client service and networking skills and experience in stakeholder engagement
• Have strong business knowledge in one or more industry sectors

• Are able to contribute to bid work, write proposals and deliver client presentations
• Are a self-starter, able to lead workshops, work in a matrix team structure and assume client-facing roles at a client location (different clients may prefer onsite, hybrid or fully remote working styles - you should be comfortable with all three of these)
• Have experience of working at management level, ideally in the private sector
• Willingness to travel to client's based in the Netherlands and Europe

Benefits

Our Workforce Transformation (WX) practice within Infosys Consulting helps some of the largest global firms solve their biggest challenges and thus becomes a key part of the clients’ transformation journey. WX provides organizational change management (OCM) and training expertise, to make change both easy to adopt for people and successful for the clients’ business. If you’re looking for a challenging career working in a vibrant environment, this could be the role for you. As part of our global team, you'll be working with cutting-edge technologies and will have the opportunity to develop a wide range of new skills while working for the most respected firms in the world.

About Infosys Consulting

Be part of a globally renowned management consulting firm, on the front-line of industry disruption and at the cutting edge of technology. We work with market leading brands across sectors. Our culture is inclusive and entrepreneurial. Being a mid-size consultancy within the scale of Infosys gives us the global reach to partner with our clients throughout their transformation journey.

Our core values, IC-LIFE, form a common code that helps us move forward. IC-LIFE stands for Inclusion, Equity and Diversity, Client, Leadership, Integrity, Fairness, and Excellence. To learn more about Infosys Consulting and our values, please visit our careers page.

Within Europe, we are recognized as one of the UK’s top firms by the Financial Times and Forbes due to our client innovations, our cultural diversity and dedicated training and career paths. Infosys is on the Germany’s top employers list for 2023. Management Consulting Magazine named us on their list of Best Firms to Work for. Furthermore, Infosys has been recognized by the Top Employers Institute, a global certification company, for its exceptional standards in employee conditions across Europe for five years in a row.

We offer industry-leading compensation and benefits, along with top training and development opportunities so that you can grow your career and achieve your personal ambitions. Curious to learn more? We’d love to hear from you.... Apply today!

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We are looking for Change Management professionals with previous consulting experience at a senior level and a strong background in delivering change in the Consumer Goods, Retail and Logistics (CRL) vertical sector.

About your role

• Lead and manage the Change Management efforts for large complex transformation programmes/projects, and provide programme delivery leadership at a senior level
• Continuously strengthen and develop the OCM community (market positioning, service development, project and team management, positioning of best practices and innovative topics)
• Responsible for WX business development and pre-sales activities, including the creation of proposals, preparation and facilitation of sales presentations and contract negotiations, with a first rate client network
• Lead, build and drive go-to-market strategies by anticipating market needs and leading the development of new firm-wide solutions
• Design, develop and sustain WX service offerings for change management strategies and plans to help support clients’ change programmes
• Build and manage sustainable client relationships and act as a trusted advisor on C-level; identify and convert sales opportunities
• Play an advisory role to client leaders in the CRL sector
• Responsible for quality and profitability on engagements
• Lead and mentor other consultants within the Workforce Transformation practice
• Contribute to WX thought leadership, intellectual property and new tool development

Requirements

• We are looking for Change Management professionals with previous consulting experience at a senior level and a strong background in delivering change in the Consumer Goods, Retail and Logistics (CRL) vertical sector
• Business transformation and change management experience, ideally in a top tier consultancy
• Proven track record of successful business development across all aspects of the sales cycle including pipeline management and RFP / proposal creation
• Experience in Digital Transformation, Agile and/or Enterprise Resource Planning (ERP) programmes
• Outstanding communication, presentation, client service and networking skills and the ability to influence C-suite stakeholders and provide direction across all aspects of client engagements
• Have a broad business skill set including stakeholder management, problem-solving, and resilience
• Have experience in gathering, validating, synthesizing, documenting, and communicating data and information for a range of audiences
• Have excellent interpersonal skills and strong written and verbal communication skills in country’s official language(s) (C2 proficiency) and English (C2 proficiency), project-related mobility and willingness to travel

Benefits

• Our Workforce Transformation (WX) practice within Infosys Consulting helps some of the largest global firms solve their biggest challenges and thus becomes a key part of the clients’ transformation journey. WX provides organizational change management (OCM) and training expertise, to make change both easy to adopt for people and successful for the clients’ business.

About your team

Our Workforce Transformation (WX) practice within Infosys Consulting helps some of the largest global firms solve their biggest challenges and thus becomes a key part of the clients’ transformation journey. WX provides organizational change management (OCM) and training expertise, to make change both easy to adopt for people and successful for the clients’ business.

About Infosys Consulting

Be part of a globally renowned management consulting firm on the front-line of industry disruption and at the cutting edge of technology. We work with market leading brands across all sectors. Our culture is inclusive and entrepreneurial. Being a mid-size consultancy within the scale of Infosys gives us the global reach to partner with our clients throughout their transformation journey.

Our core values, IC-LIFE, form a common code that helps us move forward. IC-LIFE stands for Inclusion, Equity and Diversity, Client, Leadership, Integrity, Fairness, and Excellence. To learn more about Infosys Consulting and our values, please visit our careers page.

Within Europe, we are recognized as one of the UK’s top firms by the Financial Times and Forbes due to our client innovations, our cultural diversity and dedicated training and career paths. Infosys is on Germany’s top employers list for 2023. Management Consulting Magazine named us on their list of Best Firms to Work for. Furthermore, Infosys has been recognized by the Top Employers Institute, a global certification company, for its exceptional standards in employee conditions across Europe for five years in a row.

We offer industry-leading compensation and benefits, along with top training and development opportunities so that you can grow your career and achieve your personal ambitions. Curious to learn more? We’d love to hear from you.... Apply today!

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Workforce Transformation (WX) Practice

_Utlities & Energy – sector experience_

Do you want to boost your career and collaborate with expert, talented colleagues to solve and deliver against our clients' most important challenges? We are growing and are looking for people to join our team. You'll be part of an entrepreneurial, high-growth environment of over 300,000 employees. Our dynamic organization allows you to work across functional business pillars, contributing your ideas, experiences, diverse thinking, and a strong mindset.

About your role

• Lead and manage the Change Management efforts for large complex transformation programmes/projects, and provide programme delivery leadership at a senior level
• Continuously strengthen and develop the OCM community (market positioning, service development, project and team management, positioning of best practices and innovative topics)

• Responsible for WX business development and pre-sales activities, including the creation of proposals, preparation and facilitation of sales presentations and contract negotiations, with a first rate client network
• Lead, build and drive go-to-market strategies by anticipating market needs and leading the development of new firm-wide solutions
• Design, develop and sustain WX service offerings for change management strategies and plans to help support clients’ change programmes
• Build and manage sustainable client relationships and act as a trusted advisor on C-level; identify and convert sales opportunities
• Play an advisory role to client leaders in the Energy / Utilities environment (oil, gas, electricity, water, etc)
• Responsible for quality and profitability on engagements
• Lead and mentor other consultants within the Workforce Transformation practice
• Contribute to WX thought leadership, intellectual property and new tool development

Requirements

You..

We are looking for Change Management professionals with previous consulting experience at a senior level and a strong background in delivering change in the Energy / Utilities (oil, gas, electricity, water, etc) vertical sector

• Business transformation and change management experience, ideally in a top tier consultancy
• Proven ability to forge, foster and build long lasting, value add relationships with internal industry account leads and sales teams
• Track record of successful business development across all aspects of the sales cycle including pipeline management and RFP / proposal creation

• Experience in Digital Transformation, Agile and/or Enterprise Resource Planning (ERP) programmes

• Outstanding communication, presentation, client service and networking skills and the ability to influence C-suite stakeholders and provide direction across all aspects of client engagements
• Have a broad business skill set including stakeholder management, problem-solving, and resilience
• Have experience in gathering, validating, synthesizing, documenting, and communicating data and information for a range of audiences
• Have excellent interpersonal skills and strong written and verbal communication skills in country’s official language(s) (C2 proficiency) and English (C2 proficiency), project-related mobility and willingness to travel

Benefits

About your team

Our Workforce Transformation (WX) practice within Infosys Consulting helps some of the largest global firms solve their biggest challenges and thus becomes a key part of the clients’ transformation journey.  WX provides organizational change management (OCM) and training expertise, to make change both easy to adopt for people and successful for the clients’ business. If you’re looking for a challenging career working in a vibrant environment, this could be the role for you. As part of our global team, you'll be working with cutting-edge technologies and will have the opportunity to develop a wide range of new skills while working for the most respected firms in the world. OCM are looking for Senior Principals and Associate Partners to be part of leading our practice.

About Infosys Consulting

Be part of a globally renowned management consulting firm on the front-line of industry disruption and at the cutting edge of technology.  We work with market leading brands across all sectors. Our culture is inclusive and entrepreneurial. Being a mid-size consultancy within the scale of Infosys gives us the global reach to partner with our clients throughout their transformation journey.

Our core values, IC-LIFE, form a common code that helps us move forward. IC-LIFE stands for Inclusion, Equity and Diversity, Client, Leadership, Integrity, Fairness, and Excellence. To learn more about Infosys Consulting and our values, please visit our careers page.

Within Europe, we are recognized as one of the UK’s top firms by the Financial Times and Forbes due to our client innovations, our cultural diversity and dedicated training and career paths. Infosys is on Germany’s top employers list for 2023. Management Consulting Magazine named us on their list of Best Firms to Work for. Furthermore, Infosys has been recognized by the Top Employers Institute, a global certification company, for its exceptional standards in employee conditions across Europe for five years in a row.

We offer industry-leading compensation and benefits, along with top training and development opportunities so that you can grow your career and achieve your personal ambitions. Curious to learn more? We’d love to hear from you.... Apply today!

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We continually look to strengthen our team in Europe, seeking top talent who will shape the future for our firm. We are always on the look-out for entrepreneurial-minded individuals who value a highly diverse culture, enjoy working in a very energetic international team, and have a special passion for life sciences. We are committed to fostering an inclusive work culture that inspires everyone to deliver their best!

About your role

As a Senior Consultant in our Workforce Transformation Practice, you will be responsible for managing transformation, change and digital adoption for large scale, transformation programs. You will set and manage change adoption criteria to achieve the desired outcomes and objectives. You will be the point of contact for specific activities such as communications, organizational design, leadership engagement, learning, and change impact management. You will build and manage key client and stakeholder relationships. You will contribute to, and drive, business development proposals. You will work within large transformation teams and manage a major workstream, regional deployment or entire project, and face off to senior leaders from the client.

Requirements

We are looking for Change Management professionals with consulting experience and a strong background in delivering change in the Life Sciences (LS) vertical sector. You will have experience in delivering organisational change management on IT-enabled business transformation programmes. You will have strong knowledge of change management methodologies, approaches and deliverables. You will have empathy, excellent interpersonal skills, and strong written and verbal fluency in English (C2 proficiency). You will have a broad business skill set including stakeholder management, problem-solving, and resilience. You will have experience in gathering, validating, synthesizing, documenting, and communicating data and information for a range of audiences. You will have experience in one or more of these change management areas: Communication management; Business Readiness; Organizational Design; Benefits Realisation; and Training & Development. You will possess outstanding communication, presentation, client service and networking skills and experience in stakeholder engagement. You will be able to contribute to bid work, write proposals and deliver client presentations. You will be a self-starter, able to lead workshops, work in a matrix team structure and assume client-facing roles at a client location (different clients may prefer onsite, hybrid or fully remote working styles - you should be comfortable with all three of these). You will have experience of working at management level, ideally in the private sector. You will be willing to travel to clients based in the UK and Europe. You will have fluency in both GERMAN and ENGLISH.

About your team

Our Workforce Transformation (WX) practice within Infosys Consulting helps some of the largest global firms solve their biggest challenges and thus becomes a key part of the clients’ transformation journey. WX provides organisational change management (OCM) and training expertise, to make change both easy to adopt for people and successful for the clients’ business. If you’re looking for a challenging career working in a vibrant environment, this could be the role for you. As part of our global team, you'll be working with cutting-edge technologies and will have the opportunity to develop a wide range of new skills while working for the most respected firms in the world.

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About your role

Lead and manage the Change Management efforts for large complex transformation programmes/projects, and provide programme delivery leadership at a senior level. Continuously strengthen and develop the OCM community (market positioning, service development, project and team management, positioning of best practices and innovative topics). Responsible for WX business development and pre-sales activities, including the creation of proposals, preparation and facilitation of sales presentations and contract negotiations, with a first rate client network.

Lead, build and drive go-to-market strategies by anticipating market needs and leading the development of new firm-wide solutions. Design, develop and sustain WX service offerings for change management strategies and plans to help support clients’ change programmes. Build and manage sustainable client relationships and act as a trusted advisor on C-level; identify and convert sales opportunities. Play an advisory role to client leaders in the CRL sector. Responsible for quality and profitability on engagements. Lead and mentor other consultants within the Workforce Transformation practice. Contribute to WX thought leadership, intellectual property and new tool development.

Requirements

We are looking for Change Management professionals with previous consulting experience at a senior level and a strong background in delivering change in the Consumer Goods, Retail and Logistics (CRL) vertical sector. Business transformation and change management experience, ideally in a top tier consultancy. Proven track record of successful business development across all aspects of the sales cycle including pipeline management and RFP / proposal creation. Experience in Digital Transformation, Agile and/or Enterprise Resource Planning (ERP) programmes. Outstanding communication, presentation, client service and networking skills and the ability to influence C-suite stakeholders and provide direction across all aspects of client engagements. Have a broad business skill set including stakeholder management, problem-solving, and resilience. Have experience in gathering, validating, synthesizing, documenting, and communicating data and information for a range of audiences. Have excellent interpersonal skills and strong written and verbal communication skills in country’s official language(s) (C2 proficiency) and English (C2 proficiency), project-related mobility and willingness to travel.

Benefits

Our Workforce Transformation (WX) practice within Infosys Consulting helps some of the largest global firms solve their biggest challenges and thus becomes a key part of the clients’ transformation journey. WX provides organizational change management (OCM) and training expertise, to make change both easy to adopt for people and successful for the clients’ business. If you’re looking for a challenging career working in a vibrant environment, this could be the role for you. As part of our global team, you'll be working with cutting-edge technologies and will have the opportunity to develop a wide range of new skills while working for the most respected firms in the world.

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As a Senior Principal - OCM Consultant - Financial Services & Insurance, you will lead and manage the Change Management efforts for large complex transformation programmes/projects, and provide programme delivery leadership at a senior level.

Responsibilities:

• Lead and manage the Change Management efforts for large complex transformation programmes/projects, and provide programme delivery leadership at a senior level
• Continuously strengthen and develop the OCM community (market positioning, service development, project and team management, positioning of best practices and innovative topics)
• Responsible for WX business development and pre-sales activities, including the creation of proposals, preparation and facilitation of sales presentations and contract negotiations, with a first rate client network
• Lead, build and drive go-to-market strategies by anticipating market needs and leading the development of new firm-wide solutions
• Design, develop and sustain WX service offerings for change management strategies and plans to help support clients’ change programmes
• Build and manage sustainable client relationships and act as a trusted advisor on C-level; identify and convert sales opportunities
• Play an advisory role to client leaders in the FSI Sector
• Responsible for quality and profitability on engagements
• Lead and mentor other consultants within the Workforce Transformation practice
• Contribute to WX thought leadership, intellectual property and new tool development

Requirements:

• Change Management professionals with previous consulting experience at a senior level and a strong background in delivering change in the FSI (financial services and insurance) vertical sector
• Business transformation and change management experience, ideally in a top tier consultancy
• Proven ability to forge, foster and build long lasting, value add relationships with internal industry account leads and sales teams
• Track record of successful business development across all aspects of the sales cycle including pipeline management and RFP / proposal creation
• Experience in Digital Transformation, Agile and/or Enterprise Resource Planning (ERP) programmes
• Outstanding communication, presentation, client service and networking skills and the ability to influence C-suite stakeholders and provide direction across all aspects of client engagements
• Have a broad business skill set including stakeholder management, problem-solving, and resilience
• Have experience in gathering, validating, synthesizing, documenting, and communicating data and information for a range of audiences
• Have excellent interpersonal skills and strong written and verbal communication skills in country’s official language(s) (C2 proficiency) and English (C2 proficiency), project-related mobility and willingness to travel

Benefits:

• Industry-leading compensation and benefits
• Top training and development opportunities
• Curious to learn more? We’d love to hear from you.... Apply today!

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BlackRock is the world's leading asset management firm and Aladdin is the central nervous system for investment professionals to see their whole portfolio, understand risk exposure, and act with precision. It is a $1BN+ technology business that has significant growth aspirations over the next five years. Being a part of BlackRock means being a part of a community of smart, results-oriented people who are pursuing some of the world's most sophisticated financial challenges. Sitting at the intersection of business and technology, the Aladdin Product Management team works closely with developers, researchers, and other stakeholders to innovate, conceptualize, design and pilot new capabilities across the investment lifecycle. As a senior product manager, you will lead the SaaS strategy and execution for Invest, our core operating platform for Private Markets within the Aladdin ecosystem. This role is responsible for defining and delivering the end-to-end SaaS product vision for Invest—evolving the platform into a scalable, standardized, cloud-native SaaS operating model. The role sits at the intersection of product strategy, platform transformation, client value, and operational excellence, and requires strong cross-functional leadership across Product, Engineering, Platform Services, and Commercial teams. As a senior product leader, you will set clear SaaS principles, establish durable product governance, and ensure Invest SaaS scales sustainably while continuing to meet the complex needs of Private Markets clients. You are: - A senior product leader with a strong platform and SaaS mindset - Comfortable operating in complex, regulated, enterprise environments - Able to navigate ambiguity and make clear, durable product decisions - A confident communicator who can engage credibly with engineering leaders, clients, and executives - Passionate about transforming platforms into modern, scalable operating systems - A team player who is energized by working in a fast-paced environment - AI-curious and AI-practical: you actively use AI tools to accelerate product discovery, writing, analysis, and experimentation—and you can separate “cool demos” from durable product value We are: - Builders of preeminent technology solutions that meet the needs of our clients - Leaders and innovators in the financial markets technology ecosystem - Building AI-enabled product capabilities responsibly—prioritizing measurable outcomes, strong model/data governance, and a high bar for client trust - Results-oriented & metrics-driven - Committed to fostering a purpose-driven culture and working horizontally to break down silos Skills / Qualifications: - 6+ years of experience in product management / business analysis / client service that includes building and launching technology in a B2B or B2C market - Strong understanding of Enterprise software and cloud operating models - Proven experience leading or contributing to a SaaS or large-scale platform transformation - Strong experience designing and delivering API-driven platforms - Demonstrated understanding of how AI and data-driven capabilities can be embedded into enterprise platforms to improve operational efficiency, automation, insight generation, and user experience - Private Markets knowledge is a real plus - Strong team player with ability to lead and influence cross-functional teams - Commercial acumen, with ability to prioritize and execute quickly - Excellent written and verbal communication skills with the ability to present complex information clearly and concisely - Strong analytical and problem-solving skills - BA/BS degree in Computer Science, Engineering, Economics, Finance, Mathematics, or equivalent practical experience Primary Responsibilities: - Own and articulate the core operating platform for Private Markets SaaS product vision and multi-year roadmap - Act as a product leader and influencer, able to align stakeholders across Aladdin to drive forward strategic product decisions - Demonstrate a deep understanding of business, stakeholder, and client needs - Establish clear product governance, success metrics, and decision frameworks - Develop, prioritize, and maintain roadmaps for the SaaS program, provide quarterly updates on deliverables and create content for management communications - Gather, evaluate & define product requirements and product specifications - Develop a strong understanding of competitors and industry trends - Mentor and grow product managers operating within the Private Markets SaaS domain Our benefits To help you stay energized, engaged, and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge, and be there for the people you care about. Our hybrid work model BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock. About BlackRock At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress. This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued, and supported with networks, benefits, and development opportunities to help them thrive. For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock |

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We are seeking a Client Service Management, Analyst/Associate to join our Client Experience team in Budapest, Hungary. The successful candidate will be responsible for providing exceptional client service and support to our intermediary clients across the EMEA region.

About Client Experience

Our mission within the Client Experience (CX) organization is to make it easier for clients to do business with BlackRock, making service so simple it becomes a source of alpha. We are organized across 4 key pillars:

1. Client Experience Delivery, client-facing teams orchestrating all aspects of service delivery, and onboarding teams bringing new business onto our platform,

2. Wealth, differentiated capability for both Whole Portfolio and Wealth clients & products, respectively,

3. Client Experience Operations, core client operations teams driving reporting, billing, and onboarding due diligence across the globe, and

4. Client Experience Transformation, accelerating progress towards our CX mission via research and competitive insights, analytics, marketing, business and change management

Team Overview

The Client Experience Management (CEM) team sits within CX Delivery and in partnership with the Client Businesses, is responsible for the oversight of the servicing of the firm's clients. This includes service delivery, developing service solutions, and the enhancement of the client experience.

Role Responsibility

This role is part of the EMEA Intermediaries Team, an expanding group focused on centralizing servicing for intermediary clients across the region. You will work closely with clients to onboard them for investment in BlackRock mutual funds domiciled in the UK, Luxembourg, and Ireland. The team manages a wide range of responsibilities, including operational and contractual setup, resolving client queries, and escalating complex issues to internal partners. Starting with foundational tasks such as Transfer Agent account openings, you’ll quickly progress to owning end-to-end contractual onboarding and driving change initiatives across EMEA. Strong English communication skills are essential, along with fluency in at least one additional language—French, German, Italian, Spanish, or Arabic preferred.

Client Service Officer Role:

• Build relationships, foster connectivity & manage expectations with clients

• Navigate BLK to develop solutions to service challenges, making the firm feel small to clients

• Drive the agenda on client experience ensuring transparency and execution in any client communication requirements

• Participate in regulatory, platform, and client related projects

• Own client service experience and tackle any responsibilities that the CEM team have relating to implementation impact on our client arrangements

• Ensure timely and accurate delivery of client deliverables (invoices, reporting, price files, data etc.) by working cross functionally and establishing relationships with internal teams

• Address new operational requests (e.g., changes to client report) and provide summary of completion notification to broad partners

• Identify, remediate, and perform root cause analysis of any Operating Events that may impact the client experience; develop long-term process failure mitigation approach

Experience

• 5+ years of experience in financial services field preferred

• BA/BS equivalent

• Strong grasp of Microsoft Office applications is important, with technical skills that allows you to multitask many programs at once

• Efficiently handle deadlines and pose ability to work independently for routine client projects

• An interest in the financial services/investment industry and a desire to learn, both independently and in group settings

• A self-starter knows when to raise issues as appropriate. Must be able to work as part of a collaborative team and assume additional responsibilities as the need arises

• Ability to evaluate processes inefficiencies, identify and implement business operational improvements and resolve issues. Innovative problem-solving capabilities and ability to think and act quickly and creativity

• Good oral and written communication skills in English as well as another language —French, German, Italian, Spanish, or Arabic preferred.

Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

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Join our Service Innovation Desk (SI Desk) team as a Client Service Support, Analyst. The SI Desk is a new function in the firm's global Client Experience organization that aims to bring greater efficiency to how we service our clients.

The Opportunity

As a member of the SI Desk, you will be responsible for resolving service tasks and addressing the needs of our institutional clients and third parties. You will also identify ways in which we can improve our internal processes and find opportunities for leveraging systems and tools to enhance how we carry out our client service work.

Key Responsibilities of the Role:

• Ensure timely and accurate responses to high volume service activities for both internal and external clients
• Evaluate processes and procedures for inefficiencies, make and implement recommendations for improvement
• Be motivated to achieve or outperform on service-level agreements and client expectations
• Embrace the use of technology and digital tools to deliver the highest level of service
• Aim to achieve excellent results in client satisfaction surveys and work closely with other team members to achieve overall strategic business objectives
• Build relationships and collaborate closely with internal partners to ensure a seamless delivery of service
• Handle client concerns in a timely and sensitive manner and in accordance with internal procedures
• Facilitate the diagnosis of complex client service issues, identify the source of service deficiencies and own their resolution

What We Look For:

• 1-3 years of experience in client service, operations, sales or portfolio management support
• A passion for serving clients by being responsive and empathetic
• A knack for breaking down inefficiencies and building things back up – but better
• Strong interpersonal and relationship-building skills
• Excellent written and oral communication skills, and comfort in working closely with clients and colleagues at all levels
• Excellent attention to detail and analytical skills with a slant toward problem solving
• A high degree of emotional ownership over your work
• Strong planning and organizational skills with the ability to manage priorities to meet deadlines
• Excellent working knowledge of MS Office, including Outlook, Word, Excel and PowerPoint
• An interest in asset management and a desire to learn
• BA/BS or equivalent
• Audit experience - nice to have

Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of employee benefits including:

• Retirement investment and tools designed to help you in building a sound financial future
• Access to education reimbursement
• Comprehensive resources to support your physical health and emotional well-being
• Family support programs
• Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about

Our hybrid work model

BlackRock's hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children's educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

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Join the world's largest asset manager and elevate your career by working in an environment that fosters positive relationships and recognises outstanding performance. At BlackRock, we strive to empower our employees and effectively engage your involvement in our success.

BlackRock is one of the world's preeminent asset management firms and a premier provider of global investment management, risk management, and advisory services to institutional, intermediary, and individual investors around the world. With over $13 trillion in assets, we have an outstanding responsibility: our technology and services empower millions of investors to save for retirement, pay for college, buy a home and improve their financial well-being.

BlackRock is the #1 Exchange Traded Fund (ETF) provider globally with over $5 trillion in assets under management. With more than two decades of ETF innovation and expertise behind us, we serve investors of all sorts, all around the world. We offer clients a comprehensive range of products that provide transparent and cost-efficient access to a full range of asset classes and global markets.

Responsibilities

• Design, innovate, and implement ETF operating models, technology solutions, and commercial opportunities

• Operate horizontally at the intersection of capital markets, investments, ETF servicing, post-trade processing, technology, and core services

• Lead and drive ETF platform change both internally at BlackRock and externally across Service Providers partnering with business leaders

• Become the 'go-to' platform specialists connecting the ETF Ecosystem, ETF Solutions Platform (ESP) & Aladdin

• Develop a solutions capability for tactical and strategic needs referencing APIs and data across the ETF and Investment book for record

• Partner with the firm's leadership to help shape BlackRock's ETF platform strategy to maximize growth, scale, and consistency

• Develop project objectives with measurable goals, drive consensus, and communicate plans and results to stakeholders and management throughout

• Establish, oversee, and execute complex multi-faceted testing strategies to deliver change

• Maintain a One BlackRock perspective driving positive and impactful outcomes for the firm

• Mentor junior team members and contribute to the team's overall development.

• Simplify complex topics and create innovative solutions for issues

• Engage and maintain relationships with stakeholders across the firm to effectively navigate our global organization

Qualifications

• 5-7+ years of experience in financial services or a related industry, including experience engaging with leadership executives and successfully driving and delivering complex and impactful strategic change programs

• A background that includes exposure to ETF operations, client service, fund accounting, custody/banking

• Ability to define holistic business requirements and communicate the needs of the team effectively

• Experience in platform design and system integration

• Outstanding leadership experience with a track record of successful people management outcomes

• Detailed knowledge and understanding of investment management products and asset types, including but not limited to ETFs, Mutual Funds, Fixed Income, Equities, Derivatives, and Alternatives.

• Significant and successful track record in driving and delivering complex and impactful strategic change programs

• Experience navigating a complex matrix of accountability and stakeholders

• Excellent written and verbal communication skills: ability to clearly articulate objectives and influence outcomes

• Results-driven individual with a high level of attention to detail and intellectual curiosity

• Ability to manage multiple complex projects at the same time

• Technical aptitude, understanding how technology drives scale, and the ability to sit at the intersection of business subject matter experts, product management, and engineers

• Ability to gather and analyze facts, analyze big data, define problems, and suggest solutions

• Prior experience or interest in data analysis including Python, SQL, APIs, and Power BI

Our benefits

To help you stay energized, engaged, and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge, and be there for the people you care about.

Our hybrid work model

BlackRock's hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

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Daily tasks may include:

• Participating in fund closing groups, reviewing and commenting on term sheets and legal documents
• Coordinating with Product Strategy and Sales Teams on the client pipeline during the fund offering period
• Managing the client onboarding process, including subscription document review and AML/KYC coordination
• Developing a thorough understanding of transfer agent AML/KYC requirements, investor risk ratings, and jurisdictional differences
• Managing and maintaining electronic filing systems for legal and contract documents
• Coordinating account-level reporting and client distributions on monthly, quarterly, and annual schedules
• Coordinating cash flow management with clients and portfolio managers

Experience:

• 1-7 years' experience in a dynamic, deadline-oriented, operational/client service role
• High attention to detail, ability to focus and take ownership of tasks until completion
• Self-motivated, proactive, and able to change directions quickly
• Strong background in Word and Excel, and an aptitude for working within proprietary databases
• Ability to communicate clearly and concisely, both orally and in writing, at all levels
• Ability to manage his/her own workload, multi-task, balance multiple and conflicting priorities, and meet deadlines in a fast-paced and changing environment

Our benefits:

• Retirement investment and tools designed to help you build a sound financial future
• Access to education reimbursement
• Comprehensive resources to support your physical health and emotional well-being
• Family support programs
• Flexible Time Off (FTO) so you can relax, recharge, and be there for the people you care about

Our hybrid work model:

• BlackRock's hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all
• Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week
• Some business groups may require more time in the office due to their roles and responsibilities

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Client Experience Management (CEM) is a team at BlackRock that is passionate about ensuring the company delivers outstanding client experience. This is an exciting opportunity to join the Client Service team in Budapest, focused on our UK Institutional Client book, servicing UK Pension Schemes. Over time, this team will be expanded to cover all client channels. You will be joining a globally distributed team of Experience Managers who are already delivering service excellence to our clients at an enterprise level.

CEM sits between the Client Business and the functional teams within the Business Operations Platform, acting as a client’s central contact point for all day-to-day servicing, queries, and issues. CEM works with the Client Business to ensure that the service needs of our clients are understood and aligned with the operational teams across BlackRock and then supports clients on an ongoing basis from an account management perspective post win. In addition, the team are responsible for ensuring that BlackRock’s operational service offering continues to evolve in line with industry and client trends with the goal of offering our clients world class leading service excellence. The team is also charged with being the client experience specialist in the room internally and providing clients with consultancy where required around operational matters.

The Opportunity

The successful candidate will be responsible for working closely with our personnel in our regional offices (starting with London) and will be directly servicing our Institutional Clients and their consultants. You will primarily manage the servicing relationship for UK Pension Schemes clients. As the role interacts with other departments (such as Sales, Legal, Compliance, Portfolio Management, Product and Business Operations, among others) you will enjoy the opportunity to gain knowledge about the workings of BlackRock, its position in the market and the wide range of products and capabilities that we offer. CEM continues to evolve towards an increasingly client-centric service model, therefore opportunities will exist for hardworking individuals to take on greater levels of client ownership and develop strong client relationship management skills!

Key Responsibilities of the Role

• Post-sales client relationship management, supporting the Relationship Managers and clients through high quality client service with outstanding attention to detail
• Owning client queries, delegating as appropriate to internal teams, monitoring progress to resolution and ensuring that responses are timely and of a high professional quality
• Understanding clients’ needs and liaise with internal teams and third-party service providers where necessary, ensuring that the agreed arrangement and service requirements of the client are articulated in an appropriate agreement
• Reviewing own service performance, aiming to achieve excellent results in client satisfaction surveys, and working closely with other team members in achieving overall strategic business objectives
• Collaborating closely with relevant Relationship Managers and other Service Managers to ensure the seamless client service whilst maintaining a high degree of communication and confidence
• Handling any client complaints in a timely and sensitive manner, in accordance with internal procedures, keeping clients informed and being a great partner to mitigate the impact of dissatisfaction
• Co-ordinating the onboarding of clients and client change activities, ensuring correct process and procedures are followed and ensuring the delivery of service needs agreed with the client
• Facilitate diagnosis of complex client service issues, identify trends that point to service deficiencies and own resolution, working with the appropriate internal and external delivery teams to ensure timely and accurate response
• Drive continuous improvement in BlackRock’s service offering both internally and with external service providers such as custodian banks, depository banks
• Contribute to project initiatives that seek to improve our service, effectiveness and efficiency, or which impact the business, its products and its clients
• Apply thought leadership to both projects and management of client relationships. Occasionally required to lead on projects representing the client and the team

We are looking for people who are:

• Curious: You like to learn new things and challenge the status quo
• Brave: You are happiest outside your comfort zone
• Passionate: You feel personal ownership for the work you do and an aspiration to be better
• Open: You value and respect input from others
• Experimental: You make mistakes, but learn from them
• Geeky: You want to outsmart the problem

You should have:

• Up to 3 years of work experience in a client facing role
• Bachelor (Masters preferred) degree in Economics, Finance or similar field. Deep interest in capital markets, investments, financial products, AI etc.
• Financial certifications are preferred
• Strong client service skills, including responsiveness, issue resolution, root cause analysis and operational improvement, with a passion for delivering service excellence
• Strong interpersonal skills and be confident, friendly and respectful individual with excellent written and verbal communication skills, comfortable liaising with clients and colleagues at all levels
• Excellent attention to detail and analytical skills with a thirst and aptitude for problem solving to deliver positive outcomes to our clients
• Accountable, motivated, diligent and results driven
• Strong planning and organizational skills with the ability to manage and control their own priorities to meet deadlines
• A great teammate, able to integrate and build rapport quickly
• Excellent working knowledge of Microsoft software such as Outlook, Word, Excel and PowerPoint and Information Technology skills. Microsoft Dynamic s knowledge is preferred
• Openness to conclude IMC
• Project management experience is an advantage
• Professional qualifications an advantage (CFA, IMC etc.)

Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and

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BlackRock is the world's leading asset management firm and Aladdin is the central nervous system for investment professionals to see their whole portfolio, understand risk exposure, and act with precision. It is a $1BN+ technology business that has significant growth aspirations over the next five years. Being a part of BlackRock means being a part of a community of smart, results-oriented people who are pursuing some of the world's most sophisticated financial challenges. And our founder-led culture has maintained its results-oriented feel — we work hard, we work as a team, and we work with purpose. Being a member of Aladdin Product means working with the best in the industry to build innovative products that shape financial markets.

Sitting at the intersection of business and technology, the Aladdin Product Management team works closely with developers, researchers, and other stakeholders to innovate, conceptualize, design and pilot new capabilities across the investment lifecycle. As a Product Manager, you will have a positive impact on developing the product vision and leading day to day execution of the roadmap. There are many strategic areas that need exploration, evaluation, and prioritization, while in parallel ensuring that the tactical needs for continuing to deliver the product are met.

As a trusted product expert, you will contribute to delivering key functionality to our asset servicer client base.

By connecting market trends and our client needs with product engineering teams, you will have the opportunity to help shape and execute the future capabilities and growth of our Core Operating Platform capabilities.

We are looking for a motivated product manager / owner to bring marketplace and asset servicer knowledge to our Private Markets Asset Servicer focused product team. This individual will help us improve our current positioning with Asset Servicers, while defining the right trajectory to accelerate growth in the complex Fund Accounting landscape.

Strong candidates will bring their hands on experience working in asset servicing for alternative investments. You will be aware / research the competitive landscape and influence our technical and commercial decisions. You will also lead new product initiatives, coordinate engagement with users, oversee product roadmaps, and ensure unparalleled execution to deliver winning products. Success in this product vertical will both improve eFront Private Market solutions and Aladdin’s overall value offering and facilitate new growth opportunities, ultimately contributing to bold Aladdin growth targets in the Private Markets space.

This role is also expected to contribute to Aladdin’s AI-enabled future—identifying where AI can improve user workflows (e.g., insight generation, explanation, scenario exploration, automation of repetitive analysis, natural-language interfaces), and where it must be applied thoughtfully with transparency, controls, and measurable value.

You are:

• Passionate about building technical solutions in partnership with engineering teams

• A self-starter who enjoys solving complex problems that deepen our understanding of end users

• Curious to learn new skills and willing to embrace work outside of your comfort zone

• AI-curious and AI-practical: you actively use AI tools to accelerate product discovery, writing, analysis, and experimentation—and you can separate “cool demos” from durable product value

• Comfortable challenging the status quo and using your entrepreneurial spirit to create new solutions

• A team player who is energized by working in a fast-paced environment

We are:

• Passionate about building innovative solutions that meet the needs of our clients

• Comfortable challenging the status quo

• Curious about financial markets and the technology ecosystem

• Building AI-enabled product capabilities responsibly—prioritizing measurable outcomes, strong model/data governance, and a high bar for client trust

• Results-oriented & metrics-driven

• Committed to fostering a purpose-driven culture and working horizontally to break down silos

Skills / Qualifications:

• 5+ years of experience in product management / business analysis / client service that includes building and launching technology in a B2B or B2C market

• Hands-on comfort using AI tools in daily product work (e.g., prompt-based research, summarization, synthesis, draft specifications, competitive scans, workflow mapping, data exploration support) with appropriate judgment and confidentiality

• Dedicated interest in understanding, detailing, and mastering related workflows

• Familiarity with AI product patterns and risks: understanding of model limitations (hallucinations, bias, drift), evaluation approaches, and product mechanisms to improve reliability (human-in-the-loop, citations/grounding, guardrails, feedback loops)

• Excellent written and verbal communication skills with the ability to present complex information clearly and concisely

• Bias for action and willingness to take risks

• Strong analytical and problem-solving skills

• Ability to make data-driven decisions and deliver results quickly

• Preference for and demonstrated success in a team-oriented environment

• BA/BS degree in Computer Science, Engineering, Economics, Finance, or equivalent practical experience

Primary Responsibilities:

• Partner with teams across Aladdin to drive forward strategic product decisions that accelerate the Aladdin offering

• Define and document detailed product requirements and design product specifications

• Attend and help manage key agile development rituals such as stand-ups, planning, demos, and retrospectives

• Develop, prioritize, and maintain roadmaps, provide quarterly updates on deliverables and create content for management communications

• Work with team leadership to maintain Aha! boards across the program (maintaining and managing the product backlog)

• Keep abreast of the competitive landscape and new opportunities for partnership

• Become a subject matter expert and provide technical/industry expertise to both sales and clients directly on how to leverage the Aladdin offering

Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that improve the quality of life for millions of people; and create jobs that enable people to build better futures for themselves and their families.

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At BlackRock, we're looking for an ETF Operations Associate to join our team in London. As a leading asset manager, we have an outstanding responsibility: our technology and services empower millions of investors to save for retirement, pay for college, buy a home and improve their financial well-being.

Role Description and Responsibilities

The ETF Operations Associate will be a member of our ETF Operations team responsible for ensuring the integrity and suitability of the platform attributes and configurations which drive our operations daily. You will participate in new product design, testing, and implementation and will be expected to display a focus on process improvement, risk mitigation, and the expansion of platform capabilities.

You will face off with our Portfolio Managers, ETF Capital Markets, Investment Operations, and Technology teams to ensure the platform is configured in a manner suitable to investment objectives as well as market conditions and conventions.

Requirements

• 2+ years of industry experience with an ETF Asset Manager or at a Custody and Fund Accounting organization
• An understanding of ETFs and the broader market ecosystem in which they exist
• Strong knowledge of Fund Accounting principles and the calculation of daily Net Asset Values and Custody mechanics
• A track record of identifying and delivering process improvement
• A client service mentality and a history of successful relationship-building examples
• Process driven approach to problem solving and a high level of attention to detail
• An ability to manage competing priorities and deadlines
• Risk management mentality, able to identify downstream implications and proactively call out vulnerabilities.
• Strong oral and written communication skills—the ability to clearly and accurately communicate information to a wide group of internal and external stakeholders
• The desire to work towards industry qualifications such as the IMC

Our Benefits

To help you stay energized, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our Hybrid Work Model

BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation.

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Strategic Customer Success Manager - German Speaking

Location

London

Employment Type

Full time

Location Type

Hybrid

Department

CommercialCustomer Success

Synthesia is the world's leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US.

As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the centre of successful organisations.

Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow.

About the role

• Reporting to the Senior Director of Customer Success and focusing on accounts in Europe - you are energetic, driven, and care deeply about the success of our customers

• As a Customer Success Manager, you will drive Synthesia's future growth by building relationships with clients and turning them into happy users

• You will be helping educate clients on a totally new way to create video content, and work very closely with sales to create a cohesive onboarding experience for new users

• You are capable of engaging in business-level and technical conversations at multiple levels of the organisation, including the C-suite

• Ideal for an individual who wants to expand their career with a fast-growing software company

About you...

• Customer-facing experience in Customer Success Management / Client Service / Account Management / Technical Account Management / Implementation or similar ideally in B2B SaaS

• Experience in managing a Book of Business along with KPIs

• A track record in managing risk, forecasting, and identifying growth opportunities

• Establishing a trusted advisor relationship with our clients, driving value from Synthesia products and services

• Successfully onboarding new clients and building key relationships in the first critical months and beyond

• Coordinating and leading regular client check-ins with clear outcomes on client health and opportunities with senior stakeholder attendance

• Light video editing using the Synthesia platform

• Retention and growth of our enterprise clients

• Ensuring ROI and value is understood by clients, proactively looking for risks and opportunities

• You need to be German Native / Bilingual Proficiency

• You are based in Europe

At Synthesia we expect everyone to...

• Put the Customer First

• Own it & Go Direct

• Be Fast & Experimental

• Make the Journey Fun

You can read more about this in this public Notion page

The good stuff...

In addition to being a part of a great team, working in a fun and innovative environment, we offer...

• A competitive salary + stock options in our fast-growing Series D start-up.

• Paid parental leave entitling primary caregivers to 16 weeks of full pay, and secondary 5 weeks of full pay

• 25 days of annual leave + public holidays in the country where you are based.

• Cycle to work scheme (London).

• Regular socials.

• Private Medical Insurance (Medical History Disregarded basis) including mental health support, dental & vision, cashback and gym discounts. (UK)

• A generous referral scheme.

• Pension contribution/salary sacrifice.

• Work from home set up.

• A huge opportunity for career growth as you'll help shape a market-defining product.

XML job scraping automation by YubHub

About the role

Reporting into the Head of Customer Success, the ideal candidate will be customer–centric and passionate about building strong customer relationships while delivering value to ensure happy customers.

• Build and nurture strong relationships with key stakeholders to drive retention and growth

• Conduct discovery with customers to understand business objectives and uncover new use cases

• Establish and maintain a trusted advisor relationship with customers, ensuring that customers are realizing value out of their investment in Synthesia

• Act as a subject matter expert for the practical application of Synthesia within enterprises and take a consultative approach in implementing video content into their workflows.

• Monitor utilization and deploy strategies to increase user engagement, adoption and satisfaction

• Lead Quarterly Business Reviews with senior stakeholders in attendance that deliver clear outcomes

• Ensure ROI and value is communicated and understood by the customer

• Proactively monitor customer health, including potential risks to renewals and expansion opportunities

• Own commercial conversations and all aspects of the renewal process

• Collaborate with internal teams to ensure seamless onboarding, support, and resolution of customer issues

About you...

• Customer-facing experience in Customer Success Management / Client Service / Account Management or similar ideally in B2B SaaS

• A customer-centric mindset with a passion for delivering exceptional customer experiences

• Proactive and organized with the ability to prioritize against competing demands

• Experience in managing a book-of-business along with KPIs

• A track record in managing account risk, forecasting accurately, and identifying growth opportunities

• Demonstrated success in retaining and growing enterprise customers, including increasing customer adoption.

• Strong discovery skills resulting in a clear understanding of business goals and use case identification

• Experience using sales methodology frameworks to close renewals (MEDDPICC preferred)

• Capable of engaging in business-level and technical conversations at multiple levels of the organization, including the C-suite

• Excellent communication, listening and presentation skills with the ability to address objections or concerns on the fly.

• Ability to work collaboratively with cross-functional teams, including sales, product and support.

The good stuff...

In addition to being a part of a great team, working in a fun and innovative environment, we offer:

• A competitive salary + stock options in our fast-growing Series D startup

• Hybrid working environment for NY based employees

• 100% Medical, Dental & Vision

• 401k Plan

• Paid parental leave

• 25 days of annual leave + Public holidays + paid sick leave

• Fun culture with regular socials

• A generous referral scheme

• A brand new computer + monitor

Compensation: $140,000 - $160,000 OTE. The final compensation package will be determined based on your experience, qualifications, and location.

Location: New York City - Nomad District

*may be open to remote

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Location

Europe

Employment Type

Full time

Location Type

Remote

Department

Commercial

Synthesia is the world's leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US.

As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the centre of successful organisations.

Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow.

Welcome to the video first world!

From your everyday PowerPoint presentations to Hollywood movies, AI will transform the way we create and consume content. Today, people want to watch and listen, not read — both at home and at work. If you're reading this and nodding, check out our brand video.

Despite the clear preference for video, communication and knowledge sharing in the business environment are still dominated by text, largely because high-quality video production remains complex and challenging to scale—until now….

Meet Synthesia

We're on a mission to make video easy for everyone. Born in an AI lab, our AI video communications platform simplifies the entire video production process, making it easy for everyone, regardless of skill level, to create, collaborate, and share high-quality videos. Whether it's for delivering essential training to employees and customers or marketing products and services, Synthesia enables large organisations to communicate and share knowledge through video quickly and efficiently. We're trusted by leading brands such as Heineken, Zoom, Xerox, McDonald's and more. Read stories from happy customers and what 1,200+ people say on G2.

In 2023, we were one of 7 European companies to reach unicorn status. In February 2024, G2 named us as the fastest growing company in the world. We've raised over $150M in funding from top-tier investors, including Accel, Nvidia, Kleiner Perkins, Google and top founders and operators including Stripe, Datadog, Miro, Webflow, and Facebook.

Join the rocket ship while it's taking off!

The role...

• Reporting to the Senior Director of Customer Success and focusing on both Spanish and Italian accounts in Europe - you are energetic, driven, and care deeply about the success of our customers

• As a strategic Customer Success Manager, you will drive Synthesia's future growth by building relationships with clients and turning them into happy users

• You will be helping educate clients on a totally new way to create video content, and work very closely with sales to create a cohesive onboarding experience for new users

• You are capable of engaging in business-level and technical conversations at multiple levels of the organisation, including the C-suite

• Ideal for an individual who wants to expand their career with a fast-growing software company

About you...

• Customer-facing experience in Customer Success Management / Client Service / Account Management / Technical Account Management / Implementation or similar ideally in B2B SaaS

• Experience in managing a Book of Business along with KPIs

• A track record in managing risk, forecasting, and identifying growth opportunities

• Establishing a trusted advisor relationship with our clients, driving value from Synthesia products and services

• Successfully onboarding new clients and building key relationships in the first critical months and beyond

• Coordinating and leading regular client check-ins with clear outcomes on client health and opportunities with senior stakeholder attendance

• Light video editing using the Synthesia platform

• Retention and growth of our enterprise clients

• Ensuring ROI and value is understood by clients, proactively looking for risks and opportunities

• You need to be fluent in Spanish, Italian and English

• You are based in Europe - can sit remote.

At Synthesia we expect everyone to...

• Be an owner

• Focus on outcomes over Inputs and Plans

• Make the journey fun

• Default to simple

You can read more about this in this public Notion page - https://synthesia.notion.site/How-we-work-at-Synthesia-f794caa72f8446efb6be22b551ce0fa2

The good stuff...

In addition to being a part of a great team, working in a fun and innovative environment, we offer...

📍 A hybrid setting where you can work from our London office in Soho.

💸 A competitive salary + stock options in our fast-growing Series C start-up.

🍼 Paid parental leave entitling primary caregivers to 16 weeks of full pay, and secondary 5 weeks of full pay

🌴 25 days of annual leave + public holidays in the country where you are based.

🚲 Cycle to work scheme (London).

🥳 Regular socials and company retreats + and regular tasty lunches!

🏥 Private Medical Insurance (Medical History Disregarded basis) including mental health support, dental & vision, cashback and gym discounts.

👉 A generous referral scheme.

🧓 Pension contribution/salary sacrifice.

💻 Work from home set up.

🚀 A huge opportunity for career growth as you’ll help shape a market-defining product.

If you want to be a part of building a legendary company, COME JOIN US!

XML job scraping automation by YubHub

London

Employment Type

Full time

Location Type

Hybrid

Department

CommercialCustomer Success

Synthesia is the world's leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US.

As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the centre of successful organisations.

Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow.

About the role

• Reporting to the Head of Customer Success and focusing on accounts in UK/EMEA - you are energetic, driven, and care deeply about the success of our customers

• As a Customer Success Manager, you will drive Synthesia's future growth by building relationships with clients and turning them into happy users

• You will be helping educate clients on a totally new way to create video content, and work very closely with sales to create a cohesive onboarding experience for new users

• You are capable of engaging in business-level and technical conversations at multiple levels of the organisation, including the C-suite

• Ideal for an individual who wants to expand their career with a fast-growing software company

About you...

• Customer-facing experience in Customer Success Management / Client Service / Account Management / Technical Account Management / Implementation or similar ideally in B2B SaaS

• Experience in managing a Book of Business along with KPIs

• A track record in managing risk, forecasting, and identifying growth opportunities

• Establishing a trusted advisor relationship with our clients, driving value from Synthesia products and services

• Successfully onboarding new clients and building key relationships in the first critical months and beyond

• Coordinating and leading regular client check-ins with clear outcomes on client health and opportunities with senior stakeholder attendance

• Light video editing using the Synthesia platform

• Retention and growth of our enterprise clients

• Ensuring ROI and value is understood by clients, proactively looking for risks and opportunities

• You are based in London or Europe

At Synthesia we expect everyone to...

• Put the Customer First

• Own it & Go Direct

• Be Fast & Experimental

• Make the Journey Fun

You can read more about this in this public Notion page

The good stuff...

In addition to being a part of a great team, working in a fun and innovative environment, we offer...

• A hybrid setting where you can work from our London office in Regents place.

• A competitive salary + stock options in our fast-growing Series D start-up.

• Paid parental leave entitling primary caregivers to 16 weeks of full pay, and secondary 5 weeks of full pay

• 25 days of annual leave + public holidays in the country where you are based.

• Cycle to work scheme (London).

• Regular socials.

• Private Medical Insurance (Medical History Disregarded basis) including mental health support, dental & vision, cashback and gym discounts. (UK)

• A generous referral scheme.

• Pension contribution/salary sacrifice.

• Work from home set up.

• A huge opportunity for career growth as you’ll help shape a market-defining product.

XML job scraping automation by YubHub

Location

New York City

Employment Type

Full time

Location Type

Hybrid

Department

CommercialCustomer Success

Synthesia is the world's leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US.

As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the centre of successful organisations.

Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow.

About the role

Reporting into the Head of Customer Success, the ideal candidate will be customer-centric and passionate about building strong customer relationships while delivering value to ensure happy customers.

• Build and nurture strong relationships with key stakeholders to drive retention and growth

• Conduct discovery with customers to understand business objectives and uncover new use cases

• Establish and maintain a trusted advisor relationship with customers, ensuring that customers are realising value out of their investment in Synthesia

• Act as a subject matter expert for the practical application of Synthesia within enterprises and take a consultative approach in implementing video content into their workflows

• Monitor utilisation and deploy strategies to increase user engagement, adoption and satisfaction

• Lead Quarterly Business Reviews with senior stakeholders in attendance that deliver clear outcomes

• Ensure ROI and value is communicated and understood by the customer

• Proactively monitor customer health, including potential risks to renewals and expansion opportunities

• Own commercial conversations and all aspects of the renewal process

• Collaborate with internal teams to ensure seamless onboarding, support and resolution of customer issues

About you...

• Customer-facing experience in Customer Success Management / Client Service / Account Management / Technical Account Management / Implementation or similar ideally in B2B SaaS

• Experience in managing a Book of Business along with KPIs

• A track record in managing risk, forecasting, and identifying growth opportunities

• Establishing a trusted advisor relationship with our clients, driving value from Synthesia products and services

• Successfully onboarding new clients and building key relationships in the first critical months and beyond

• Coordinating and leading regular client check-ins with clear outcomes on client health and opportunities with senior stakeholder attendance

• Light video editing using the Synthesia platform

• Retention and growth of our enterprise clients

• Ensuring ROI and value is understood by clients, proactively looking for risks and opportunities

• You are based in London and can work hybrid 2 days per week

At Synthesia we expect everyone to...

• Put the Customer First

• Own it & Go Direct

• Be Fast & Experimental

• Make the Journey Fun

The good stuff...

In addition to being a part of a great team, working in a fun and innovative environment, we offer...

• A hybrid setting for NY employees

• A competitive salary + stock options in our fast-growing Series D start-up.

• Paid parental leave

• 25 days of annual leave + public holidays + paid sick leave

• 100% Medical, Dental & Vision

• 401k Plan

• A generous referral scheme

• Fun culture with regular socials

• A brand new computer + monitor

Compensation: $160,000 - $180,000 OTE. The final compensation package will be determined based on your experience, qualifications, and location.

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