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The countries in scope for this position will include, but not be limited to Germany, Austria, Switzerland and Italy amongst many others which BlackRock operate within the EMEA region.</p>\n<p>This position requires strong operations mindset, deep understanding of payroll processes and complexities in the EMEA region, as well as excellent analytical and problem-solving skills. You must be able to connect dots, identify patterns, suggest new and improved ways of operating and fundamentally be capable of delivering accurate, compliant and timely payroll processing for the countries under your remit.</p>\n<p>Key Responsibilities:</p>\n<p>Manage the payroll vendor relationships to deliver payroll effectively across the countries assigned.</p>\n<p>Ensure that a regular list is maintained with the vendor of issues till the time all of it gets closed out.</p>\n<p>Meet regularly with payroll vendors to review performance and explore potential for improvement/enhancement of operations.</p>\n<p>Support various audits, such as internal audits, employment tax audits, and social security audits as necessary.</p>\n<p>Maintain interactions with compensation accounting team to ensure that the Payroll accounts remain fully reconciled.</p>\n<p>Ensure compliance with the firms Sarbanes Oxley (SoX) control framework.</p>\n<p>Maintain strong cross-functional relationships between teams such as HR Benefits, HR Talent Mobility, Compensation Accounting, Financial Planning &amp; 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The traditional finance of trade cycles and the information contained therein relies heavily on the professional expertise of GTS Services and on technology. 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It provides investment, risk management, and advisory services to institutional, intermediary, and individual investors worldwide. The company offers solutions ranging from fundamental and quantitative active management to indexing strategies for broad market exposure. Clients can access these solutions through individual and institutional accounts, mutual funds, and iShares ETFs.</p>\n<p>The Portal Service Team is a new sub-team within the Client Order Management function. The team is the first contact for BlackRock and Third Party Clients using our online tools to submit trades. They guide clients through onboarding and provide live service support. The team works closely with internal BlackRock groups and external parties. They ensure timely setup so clients can start trading. Using Aladdin technology, they deliver excellent client service via email and phone, handling ad-hoc requests.</p>\n<p>The Associate will perform various tasks mainly related to onboarding and service oversight for Fund Trading using the online system. They will help establish the foundation for this growing area and collaborate with other support groups to offer technical assistance and excellent client service. 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This includes fielding and responding to client queries via email and phone using Aladdin technology.</li>\n<li>Serve as the main point of contact for clients for communication of investment instructions and application offerings.</li>\n<li>Understand the end-to-end client support process, coordinating with internal and external teams to resolve client enquiries.</li>\n<li>Provide oversight of all trading activities that pass through the Aladdin Fund Trading infrastructure, resolving any technology or data issues that prevent the transmission of client trades.</li>\n</ul>\n<p>Other Competencies</p>\n<ul>\n<li>Able to meet deadlines, work efficiently, and prioritize multiple tasks simultaneously in a dynamic environment.</li>\n<li>Able to work independently on tasks you are leading and assume additional responsibilities with minimal mentorship.</li>\n<li>Demonstrate a passion to develop skills, working with your team and manager to expand your expertise.</li>\n<li>Take ownership for completing work and seek ways to improve processes/systems.</li>\n<li>Have a personal dedication to get the job done, taking pride in what you do and how you perform.</li>\n<li>Demonstrate capability to achieve high proficiency in the core systems plus an interest in learning new applications.</li>\n<li>Actively contribute to the success of projects accomplished within the team.</li>\n<li>Proven analytical ability, maturity, and discernment in looking after clients.</li>\n<li>Ability to communicate effectively and authoritatively with internal partners.</li>\n<li>Ability to initiate changes with external and internal team members.</li>\n</ul>\n<p>Key Skills</p>\n<ul>\n<li>Models Service Excellence showing superb communication through professional telephone/email etiquette and interpersonal skills.</li>\n<li>Possess time management and prioritization skills.</li>\n<li>Highly proficient on industry-standard software (e.g., Microsoft Office).</li>\n<li>Able to provide and receive feedback constructively.</li>\n<li>Flexible and open to accepting new challenges.</li>\n<li>Functions well within a dynamic group setting that embraces varied methods and ways of thinking.</li>\n</ul>\n<p>Our benefits</p>\n<p>To help you stay energized, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.</p>\n<p>Our hybrid work model</p>\n<p>BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. 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We are growing and are looking for people to join our team. You&#39;ll be part of an entrepreneurial, high-growth environment of 300,000 employees. Our dynamic organization allows you to work across functional business pillars, contributing your ideas, experiences, diverse thinking, and a strong mindset. Are you ready?</p>\n<p>We continually look to strengthen our team in The Netherlands and Belgium, seeking top talent who will shape the future for our firm. We are always on the look-out for entrepreneurial-minded individuals who value a highly diverse culture, enjoy working in a very energetic international team, and work for our customers across Europe. We are committed to fostering an inclusive work culture that inspires everyone to deliver their best!</p>\n<p><strong>About your role</strong></p>\n<ul>\n<li>Proactively manage transformation, change and digital adoption for large scale, transformation programmes</li>\n<li>Setting and managing change adoption criteria to achieve the desired outcomes and objectives</li>\n<li>Be the point of contact for specific activity: communications, engagement, training or role mapping</li>\n<li>Build and manage relationships with mid-level client managers</li>\n<li>Contribute to business development proposals</li>\n<li>You will be part of a larger transformation team and as a Senior Consultants you should expect to manage a workstream, country deployment or entire projects, and face off to senior leaders from the client.</li>\n</ul>\n<p><strong>Requirements</strong></p>\n<ul>\n<li>Have experience in delivering organisational change management on IT-enabled business transformation programmes. S/4 HANA experience would be advantageous.</li>\n<li>Have strong knowledge of change management methodologies, approaches and deliverables</li>\n<li>Have excellent interpersonal skills and strong written and verbal communication skills in English (C2 proficiency)</li>\n<li>Additional Language (including Dutch, Italian, Spanish or French) is a requirement for this role</li>\n<li>Have a broad business skill set including stakeholder management, problem-solving, and resilience</li>\n<li>Have experience in gathering, validating, synthesizing, documenting, and communicating data and information for a range of audiences</li>\n<li>Experience in one or more of these change management areas: Communication management; Business Readiness; Organizational Design; Benefits Realisation; and Training &amp; Development</li>\n<li>Possess outstanding communication, presentation, client service and networking skills and experience in stakeholder engagement</li>\n<li>Have strong business knowledge in one or more industry sectors</li>\n</ul>\n<ul>\n<li>Are able to contribute to bid work, write proposals and deliver client presentations</li>\n<li>Are a self-starter, able to lead workshops, work in a matrix team structure and assume client-facing roles at a client location (different clients may prefer onsite, hybrid or fully remote working styles - you should be comfortable with all three of these)</li>\n<li>Have experience of working at management level, ideally in the private sector</li>\n<li>Willingness to travel to client&#39;s based in the Netherlands and Europe</li>\n</ul>\n<p><strong>Benefits</strong></p>\n<p>Our Workforce Transformation (WX) practice within Infosys Consulting helps some of the largest global firms solve their biggest challenges and thus becomes a key part of the clients’ transformation journey. WX provides organizational change management (OCM) and training expertise, to make change both easy to adopt for people and successful for the clients’ business. If you’re looking for a challenging career working in a vibrant environment, this could be the role for you. As part of our global team, you&#39;ll be working with cutting-edge technologies and will have the opportunity to develop a wide range of new skills while working for the most respected firms in the world.</p>\n<p><strong>About Infosys Consulting</strong></p>\n<p>Be part of a globally renowned management consulting firm, on the front-line of industry disruption and at the cutting edge of technology. We work with market leading brands across sectors. Our culture is inclusive and entrepreneurial. Being a mid-size consultancy within the scale of Infosys gives us the global reach to partner with our clients throughout their transformation journey.</p>\n<p>Our core values, IC-LIFE, form a common code that helps us move forward. IC-LIFE stands for Inclusion, Equity and Diversity, Client, Leadership, Integrity, Fairness, and Excellence. To learn more about Infosys Consulting and our values, please visit our careers page.</p>\n<p>Within Europe, we are recognized as one of the UK’s top firms by the Financial Times and Forbes due to our client innovations, our cultural diversity and dedicated training and career paths. Infosys is on the Germany’s top employers list for 2023. Management Consulting Magazine named us on their list of Best Firms to Work for. Furthermore, Infosys has been recognized by the Top Employers Institute, a global certification company, for its exceptional standards in employee conditions across Europe for five years in a row.</p>\n<p>We offer industry-leading compensation and benefits, along with top training and development opportunities so that you can grow your career and achieve your personal ambitions. Curious to learn more? We’d love to hear from you.... Apply today!</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_33f2b0d6-25b","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Infosys Consulting - Europe","sameAs":"https://jobs.workable.com","logo":"https://logos.yubhub.co/view.com.png"},"x-apply-url":"https://jobs.workable.com/view/kp3VhEKaYW7SBX9ug7Hw7w/hybrid-organizational-change-management-(ocm)-consultant-in-amsterdam-at-infosys-consulting---europe","x-work-arrangement":"hybrid","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["Organizational Change Management","IT-enabled business transformation","Change management methodologies","Communication management","Business Readiness","Organizational Design","Benefits Realisation","Training & Development","S/4 HANA","English (C2 proficiency)","Dutch","Italian","Spanish","French","Stakeholder management","Problem-solving","Resilience","Client service","Networking skills"],"x-skills-preferred":[],"datePosted":"2026-03-09T17:01:11.576Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Amsterdam"}},"employmentType":"FULL_TIME","occupationalCategory":"Consulting","industry":"Management Consulting","skills":"Organizational Change Management, IT-enabled business transformation, Change management methodologies, Communication management, Business Readiness, Organizational Design, Benefits Realisation, Training & Development, S/4 HANA, English (C2 proficiency), Dutch, Italian, Spanish, French, Stakeholder management, Problem-solving, Resilience, Client service, Networking skills"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_f5511170-0d2"},"title":"Strategic Customer Success Manager - German Speaking","description":"<p><strong>Job Posting</strong></p>\n<p><strong>Strategic Customer Success Manager - German Speaking</strong></p>\n<p><strong>Location</strong></p>\n<p>London</p>\n<p><strong>Employment Type</strong></p>\n<p>Full time</p>\n<p><strong>Location Type</strong></p>\n<p>Hybrid</p>\n<p><strong>Department</strong></p>\n<p>CommercialCustomer Success</p>\n<p>Synthesia is the world&#39;s leading AI video platform for business, used by over 90% of the Fortune 100. 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If you&#39;re reading this and nodding, check out our brand video.</p>\n<p>Despite the clear preference for video, communication and knowledge sharing in the business environment are still dominated by text, largely because high-quality video production remains complex and challenging to scale—until now….</p>\n<p><strong>Meet Synthesia</strong></p>\n<p>We&#39;re on a mission to make video easy for everyone. Born in an AI lab, our AI video communications platform simplifies the entire video production process, making it easy for everyone, regardless of skill level, to create, collaborate, and share high-quality videos. Whether it&#39;s for delivering essential training to employees and customers or marketing products and services, Synthesia enables large organisations to communicate and share knowledge through video quickly and efficiently. We&#39;re trusted by leading brands such as Heineken, Zoom, Xerox, McDonald&#39;s and more. Read stories from happy customers and what 1,200+ people say on G2.</p>\n<p>In 2023, we were one of 7 European companies to reach unicorn status. In February 2024, G2 named us as the fastest growing company in the world. 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