This role is ideal for someone who blends program leadership, systems-building obsession, technical fluency , and who thrives in fast-moving, ambiguous, and mission-driven environments.

As a Program Manager, you will:

Serve as the contractual and internal program lead across a large-scale public sector engagement, integrating multiple sub-efforts under one umbrella (e.g., data pipelines for computer vision, software deployments for GenAI solutions) Own relationships with senior government stakeholders and ensure that we meet contractual obligations, performance metrics, and reporting requirements Own relationships with subcontractors to ensure successful delivery of the prime contract Lead formal engagements such as contract reviews, customer program syncs, performance assessments, and reporting cycles Lead and supervise a team of 3-4 delivery managers who run day-to-day customer engagement efforts Oversee a technical delivery team that will drive product roadmap alignment that adapts evolving customer needs

Must haves:

An active TS/SCI clearance 10+ years professional experience, ideally managing complex technical programs for DoD or national security customers A proven ability to lead large, cross-functional efforts across delivery, contracts, and customer teams A healthy obsession with establishing and driving adoption of programmatic systems and processes; plus the ability to exert influence and manage associated change Familiarity with FAR-based contracts and program structures like IDIQs, task orders, and OTAs Strong business acumen with the ability to manage performance metrics, contract deliverables, and program budgets A track record of high ownership in ambiguous environments Excellent written and verbal communication skills , especially with senior government stakeholders Deep curiosity about agentic AI and its application to homeland layered defense A willingness to travel up to 25% of the time

We have a diverse team with a variety of skill sets, many have:

Proficiency in Python, SQL or other programming languages A proven track record in B2B + B2G client facing roles and expanding client relationships Prior experience delivering technical solutions to government customers Domain expertise in a relevant field (e.g. modeling and simulation, joint planning processes, intelligence workflows, etc)

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The Senior Account Manager will help clients grow and realise the Flexport value by deeply understanding the client's supply chain and partnering to find solutions for their clients.

You will: The Senior Account Manager will cultivate and grow relationships with key client executives and stakeholders that empower the client and deepen the relationship with Flexport.

Meet regularly with clients to monitor the account health and find ways to improve on their current experience.

Use your deep knowledge of the client to identify, develop, and close upsell, cross sell and renewal opportunities.

Keep a close pulse on client financial health, reporting on the client's financials and ensuring clients maintain consistent payment schedules.

Lead and actively participate in client onboarding and creating standard operating procedures.

Scope and guide the implementation stages and timelines for new opportunities and clients.

Work globally with counterparts in Asia, North America and Latin America to ensure a consistent account management experience.

Monitor client metrics data, working with Global Operations teams to ensure metrics consistently meet client expectations, address escalations and solve clients issues effectively and efficiently.

Lead and prepare content for regular client touch points to help clients understand the value they are realising and new opportunities to improve performance.

Use your intensive knowledge of the client's business to lead the preparation and presentation of quarterly strategy reviews with minimal guidance.

Drive product adoption with client stakeholders to ensure that clients realise the full value with Flexport.

Regularly review and document the client's success criteria. As the client's needs evolve, you will refine the client's success criteria.

Continue to expand your knowledge of supply chain processes though internal and external training offerings to best enable you to act as a trusted advisor.

You will use and maintain data to monitor the health of your respective book of business such as in SalesForce so that you can identify ways to improve the client's Flexport experience.

Mentor and help coach fellow Account Managers on how best to support client needs and build long term partnerships.

You should have:

3+ years of experience in supply chain operations, sales/account management or a client facing role.

Ideally 2+ years experience in logistics, freight forwarding, or supply chain.

Fluency in Flemish (or Dutch) and French and English.

Client-centric: obsessed with client outcomes, doing what it takes to deliver the client's expectations, understanding your client's current and future business goals and challenges and translating those into relevant solutions and strategic account planning.

Hands-on, process-oriented, structured thinking with strong problem-solving skills.

Deeply curious: always working to understand the client's needs and learn how Flexport can best meet them.

Next-level attention to detail: enjoy combing through the metrics and details to identify opportunities to improve internally or better manage the client relationship.

Strong business acumen.

Proven track record of (cross) selling a product.

Strong focus on growing your customers through a consultative approach.

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Cultivate and grow relationships with key client executives and stakeholders that empower the client and deepen the relationship with Flexport.

Meet regularly with clients to monitor the account health and find ways to improve on their current experience.

Use your deep knowledge of the client to identify, develop, and close upsell, cross sell and renewal opportunities.

Keep a close pulse on client financial health, reporting on the client’s financials and ensuring clients maintain consistent payment schedules.

Lead and actively participate in client onboarding and creating standard operating procedures.

Scope and guide the implementation stages and timelines for new opportunities and clients.

Work globally with counterparts in Asia, North America and Latin America to ensure a consistent account management experience.

Monitor client metrics data, working with Global Operations teams to ensure metrics consistently meet client expectations, address escalations and solve clients issues effectively and efficiently.

Lead and prepare content for regular client touch points to help clients understand the value they are realizing and new opportunities to improve performance.

Use your intensive knowledge of the client’s business to lead the preparation and presentation of quarterly strategy reviews with minimal guidance.

Drive product adoption with client stakeholders to ensure that clients realise the full value with Flexport.

Regularly review and document the client’s success criteria. As the client’s needs evolve, you will refine the client’s success criteria.

Continue to expand your knowledge of supply chain processes though internal and external training offerings to best enable you to act as a trusted advisor.

Mentor and help coach fellow Account Managers on how best to support client needs and build long term partnerships.

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We are seeking an entrepreneurial and versatile leader who can help shape and drive Engine’s product plan for entry to the U.S. market. You will play a vital role in shaping Engine’s North American growth, contributing to growing the list of potential clients in the region as well as working closely with Product Management and Engineering to help shape Engine’s product roadmap to support these clients.

The Product Director will operate as part of the NA leadership team, working closely with our President (North America), and Engine’s global Client Solutions leadership. The individual will lead the effort to tailor our solution for the U.S. (priority) and Canadian markets and support client programmes from discovery through to build and the launch of new banks, underpinned by Engine.

You will develop strong relationships with our clients and implementation partners in North America and beyond. We’re looking for a versatile, adaptable individual, who enjoys the challenge of a varied and collaborative role, with a strong product mindset.

You’ll enjoy problem solving, getting to the detail, helping new clients launch successful new and modern propositions and businesses, and supporting our clients throughout their transformation journeys.

General Management and the day to day:

• Operate as a key part of the NA leadership team and contribute to the success of establishing Engine in the US and Canadian markets with a compelling product and platform.

• Maintain a global mindset, both learning from the global product team and contributing findings to the global product roadmap for the benefit of all regions.

• Build strong relationships both internally and within client and partner organisations, from establishing initial client relationships through to implementation

• Stay abreast of current product developments and innovations globally and apply to the North American market

• Help to grow our North American Client Solutions team

Client Discovery & Delivery:

• Engage prospects and clients for market feedback on product priorities and needs;

• Collaborate closely with our Compliance head to deliver a compelling and compliant product for the NA market

• Collaborate with our product and engineering teams through the Discovery and Implementation phases to agree on product and platform requirements

Business Development:

• Support early stage conversations, client workshops and demos, helping to identify and qualify genuine opportunities and contribute to marketing activities and conferences in NA

• Drive strategic client opportunities including supporting commercial and contractual conversations, preparing for pitches, and other marketing activities like events and thought leadership.

• Foster and maintain strong relationships with our implementation partners, driving collaborative business development activities and go-to-market strategies.

Requirements:

• You have a strong product mindset and have worked in client facing roles in banking, consulting, or at a technology company (5+ years experience)

• You have experience in the U.S. banking sector and development of solutions for the market

• You can rapidly understand client problems and present solutions in a structured and informative manner

• You are excited by the potential for Engine’s technology to transform banking in the U.S. and Canada

Your skills:

• You are inquisitive, curious and able to understand client issues, needs and concerns while building trusted relationships

• You can apply a structured approach to complex or ambiguous problems

• You have a technical aptitude and curiosity

• You are self-motivated and are able to work in a highly autonomous environment

• You are comfortable presenting to senior stakeholders, facilitating workshops and discovery sessions

• You can adapt your communication style to different stakeholders (senior clients, consulting organisations, engineering functions)

• You are flexible in your approach to delivery.

Interview process:

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you!

Our interviews are conversational and we want to get the best from you, so come with questions and be curious.

In general you can expect the below, following a chat with one of our Talent Team:

• Interview with someone from the Client Services team

• Interview with further members of the Client Services team from NA and/or UK

• Final interview with Engine’s North American President and another VP

Benefits:

• Medical, Dental, and Vision insurance plan options

• 401(k) with company match of 100% of the first 4%

• Company-paid Long-Term Disability, and Life and AD&D insurance

• Optional ancillary benefits such as Short-term Disability, Accident Insurance, Legal & ID Protection, and more

• 20 days annual leave

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