The Sales Program Manager within the Sales Organisation is responsible for driving successful customer engagement and end-to-end sales delivery in partnership with the Sales and Engineering leads. This role connects with battery energy storage customers and internal/external partners, building trusted relationships, identifying and addressing customer needs, and tracking/managing project milestones to ensure on time and on budget customer project deliveries.
\nYou will coordinate activities across onsite cross-functional Sales, Business Development, Engineering, Finance, Quality, Procurement, and Manufacturing teams to ensure disciplined execution of large-scale projects , including schedule, cost, quality, and risk management.
\nResponsibilities:
\nCustomer Engagement & Opportunity Development
\nConnect with BESS customers to build strong relationships, understand needs, and identify high-value project opportunities.
\nWork in partnership with the BESS Sales leads to build the Ford Energy pipeline through face-to-face customer communications, ensuring structured engagement throughout the program bidding process with consistent follow-through.
\nEnhance coordination and service across multiple customer contact windows, improving responsiveness and customer experience across the full lead-to-cash cycle, product delivery, and after-sales support.
\nProgram Setup and Execution
\nEstablish program teams consisting of Sales, Program Management, and Engineering to initiate customer program development and execution, and lead delivery with ownership of schedule, quality, cost, and risk management.
\nPartner with Sales team to define and align program plans to customer account strategy and expectations.
\nHelp grow the Program Management function over time with a small team of program managers to scale Ford Energy to more customers and regions.
\nCross-Functional Coordination
\nCoordinate activities across Sales, Engineering and other key stakeholders to confirm customer qualifications, engagement approach, and delivery of the BESS product according to contract terms.
\nCoordinate onsite colleagues from other departments and external parties (e.g., Engineering, Sales and Service) to ensure effective product commissioning and after-sales services execution.
\nProactively drive issue resolution across multiple departments to maintain project progress and customer satisfaction.
\nQualifications
\nExperience
\n8+ years of program/project management experience, ideally in customer-facing delivery environments.
\n5+ years of people leadership/team management experience.
\nFamiliarity with BESS project business models and project development; preference for candidates with 2+ years of experience in one or more of the following:
\nBattery Energy storage systems (ESS)
\nLarge Scale Electric Power / Utility projects
\nLi-ion battery-related projects
\nEducation
\nBachelor’s degree or equivalent required
\nOperations Management, Business Management, Program Management preferred
\nCore Skills
\nStrong communication skills with clear logic, able to manage complex stakeholder environments and customer-facing discussions.
\nStrong data analysis and reporting skills; able to produce structured updates and executive-ready materials.
\nProven ability to coordinate and collaborate cross-functionally, drive alignment, and resolve issues across departments.
\nMindset
\nProactive, committed, and driven to deliver high standards with strong ownership and follow-through.
\nInnovative problem solving and ability to work effectively in a start-up environment
\nXML job scraping automation by YubHub
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