Key responsibilities include serving as the primary interface with trading business units, ensuring seamless technology operations, and proactively addressing issues. The ideal candidate will thrive in a collaborative environment, demonstrate a strong sense of ownership, and be passionate about providing world-class support to drive business success.

The role requires a minimum of 5+ years of progressive technical support experience in an enterprise-level environment, preferably within the financial industry. The ideal candidate will have strong knowledge of Active Directory and Exchange, familiarity with ITIL frameworks and tools such as ServiceNow, and proven experience with market data platforms and vendor integrations.

In addition to the above requirements, the successful candidate will be able to prioritize and perform under pressure in a fast-moving, constantly changing environment. They will also be able to maintain and expand technical knowledge through continuous learning, with a focus on delivering exceptional customer support.

This is an exciting opportunity to work at the heart of a fast-paced trading environment, where technology and business intersect. You will have the chance to collaborate with top-tier professionals, tackle complex challenges, and make a direct impact on the success of our trading operations.

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This role blends hands-on technical expertise with leadership responsibilities, guiding a team of Desktop Engineers and Support Analysts while driving modernization initiatives across device management, imaging, patching, software deployment, and endpoint security.

The ideal candidate is a forward-thinking technical leader with strong communication skills, deep experience in modern endpoint management platforms, and a passion for automation, standardization, and continuous improvement.

Responsibilities:

• Oversee the engineering, automation, and lifecycle management of all corporate endpoints
• Guide a team of Desktop Engineers and Support Analysts
• Drive modernization initiatives across device management, imaging, patching, software deployment, and endpoint security

Required qualifications:

• 5+ years of experience in Desktop Engineering, Endpoint Management, or EUC roles
• 2+ years in a technical lead or mentorship capacity
• Deep experience with modern endpoint management platforms (Intune, Jamf, SCCM/MECM)

Preferred qualifications:

• Experience with Conditional Access, identity-driven security, and Zero Trust concepts
• Familiarity with endpoint analytics, telemetry, or monitoring tools
• Experience with virtual desktop platforms (Azure Virtual Desktop, Citrix, VMware Horizon)
• Relevant certifications (Microsoft, Jamf, ITIL, CompTIA)

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