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Technical Support Engineer II

Tokyo, Japan

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Category

Engineering

Hire Type

Employee

Job ID

13711

Date posted

04/07/2026

Alternate Job Titles:

• Thermal Simulation Support Engineer

• CAE Technical Support Specialist

• Electronic Design Support Engineer

• Simulation Software Application Engineer

• Customer Success Engineer – Thermal Analysis

Main Responsibilities:

• Provide expert technical support for Ansys thermal analysis software to customers and channel partners, focusing on electronics, PCBs, and semiconductor packages.

• Apply configuration, integration, and troubleshooting techniques to resolve customer issues efficiently and effectively.

• Adhere to established support processes to ensure high-quality, timely responses and maximize customer satisfaction.

• Develop deep technical expertise in configuring and deploying simulation software across multiple engineering domains.

• Collaborate with engineering and product teams by submitting product enhancement requests, defect reports, and participating in field testing of new releases.

• Support sales and marketing efforts by delivering product demonstrations, webinars, and training sessions to facilitate customer adoption and engagement.

• Contribute to the development of best practices and technical documentation for internal and external stakeholders.

• Participate in strategic team and company initiatives, including continuous improvement projects and cross-functional collaborations.

The Impact You Will Have:

• Accelerate customer innovation in electronics and semiconductor design through timely and effective technical support.

• Enhance the value and adoption of Ansys simulation tools, leading to increased customer satisfaction and loyalty.

• Drive product quality improvements by channeling customer feedback and field insights to development teams.

• Empower customers to automate and optimize engineering workflows, reducing time-to-market for new products.

• Strengthen Synopsys’ reputation as a trusted partner for advanced simulation and design solutions in the APAC region.

• Support the broader sales and marketing strategy by enabling successful customer demonstrations and technical enablement activities.

• Foster a culture of innovation, collaboration, and technical excellence within the support engineering team.

What You’ll Need:

• Bachelor’s or Master’s degree in Mechanical Engineering or Physics; Ph.D. a plus.

• Minimum 1 year of hands-on experience with thermal simulation tools such as Ansys Icepak, Ansys Mechanical, HeatDesigner, or FloTHERM (industry or academic).

• Strong communication skills in both Japanese and English, with the ability to explain technical concepts clearly.

• Proficiency in automating engineering workflows using Python, C#, JavaScript, or similar programming languages.

• Demonstrated experience in technical writing and presentation, particularly in an engineering or software context.

• Ability to travel up to 25% domestically and internationally as required.

• Familiarity with integrated circuits, semiconductor packages, printed circuit boards, and electronic assemblies is preferred.

• Experience with debugging software and creating macros for workflow efficiency is an advantage.

Who You Are:

• Analytical thinker with strong problem-solving skills and attention to detail.

• Effective communicator, able to collaborate cross-functionally and with customers at all technical levels.

• Self-motivated learner, eager to acquire new knowledge and adapt to evolving technologies.

• Highly organized, with strong time management and a sense of urgency in delivering results.

• Professional demeanor and a commitment to customer success and continuous improvement.

• Demonstrates initiative and ownership in driving tasks to completion and pursuing innovative solutions.

The Team You’ll Be A Part Of:

You’ll join a dedicated and diverse team of technical support engineers specializing in simulation and electronic design automation. The team is passionate about leveraging cutting-edge software to solve real-world engineering challenges for leading technology companies across Japan and the APAC region. Collaboration, mentorship, and technical excellence are at the core of the team’s culture, ensuring an environment where you can develop your skills, share expertise, and make a tangible impact on both customer success and product innovation.

Rewards and Benefits:

We offer a comprehensive range of health, wellness, and financial benefits to cater to your needs. Our total rewards include both monetary and non-monetary offerings. Your recruiter will provide more details about the salary range and benefits during the hiring process.

#AnsysJob

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Your key responsibilities will include:

• Building a positive and collaborative team culture that promotes product knowledge, skills development, and X-training
• Executing manufacturing operations, applying a higher level of knowledge and skills in hardware assembly, troubleshooting and repair
• Prioritizing work activities for operators to achieve target on time delivery goals
• Handling multiple priorities, organizing workload, and meeting deadlines
• Ensuring they are working on the right thing at the right time
• Being an active participant in 5S and continuous improvement activities
• Providing feedback on ways to improve building process
• Completing transactions in digital production systems (MES, NetSuite, JIRA) on a daily basis
• Ability to work on the line, provide training, and support new operator onboarding as required
• Showing up every day with a high level of urgency and enthusiasm to get the job done
• Performing additional tasks in support of business objectives and/or to develop the individuals' skills

The ideal candidate will have:

• 10+ years in electronics working in relevant fields such as robotics, defence, or aerospace
• 1+ year of experience leading a team either in-kind or directly, in a fast-paced manufacturing environment
• Strong experience working with printed circuit boards (PCBAs) and wiring harness manufacturing
• Ability to interpret technical documentation (mechanical drawings, work instructions, equipment specs, electrical schematics, etc.)
• Extremely reliable, organized and detail-oriented with excellent verbal & written communication skills
• Must be able to lift 35 pounds unassisted
• Eligible to obtain and maintain an active U.S. Secret security clearance

Preferred qualifications include experience in sub-sea robotics (AUVs, UUVs, underwater equipment) and experience working with electrical systems up to 400Vdc.

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An Avionics Technician/Specialist supports the entire Avionics team and other cross-functional teams. It is an essential role spanning design, verification, procurement, manufacturing, and test. You will work specifically with the Electrical Engineering team as they design and verify all X-BAT electrical systems and circuit boards.

Responsibilities:

• Support the Avionics team in the design, verification, procurement, manufacturing, and test of the X-BAT aircraft's avionics system
• Collaborate with the Electrical Engineering team to design and verify electrical systems and circuit boards
• Perform benchtop testing with basic EE equipment (multimeter, oscilloscope, electronic load, thermal chamber, etc.)
• Design basic test fixtures and wire harnesses
• Rework circuit boards down to at least 0402 parts
• Interpret and read schematics
• Participate in multidisciplinary hardware development projects

Qualifications:

• 3+ years working in an electrical engineering lab or equivalent
• Experience performing benchtop testing with basic EE equipment
• Ability to design basic test fixtures and wire harnesses
• Proficiency reading and interpreting schematics
• Experience working on multidisciplinary hardware development projects
• Demonstrated history of showing ownership of project outcomes and delivering exceptional results
• Record of working hard, being a trustworthy teammate, holding yourself and others to high standards, and being kind to others

$36 - $54 an hour

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In this role, you will build and maintain a fleet of test systems that included electrical, mechanical, and software elements. You will assemble test fixtures and work with engineers to simplify and improve test stand designs. Help us save lives as we strive to deliver the most highly reliable aerospace hardware in the industry.

Responsibilities:

• Build and maintain test stands, which include electrical, mechanical, and software elements. Test stands also include harnessing and other cabling.
• Respond to emergent issues on the production floor to keep test stands running.
• Contribute to and attend cross-functional design reviews. Advocate for design changes that result in simpler testing processes and test stand maintenance.
• Other duties as assigned.

Requirements:

• Experience with hands-on technical work in a high-volume production setting.
• Experience building wiring harnesses and assembling circuit boards.
• Experience working on multidisciplinary hardware development projects, which can be from an internship, job, club, team, personal project, etc.
• Demonstrated history of showing ownership of project outcomes and delivering exceptional results.
• Record of working hard, being a trustworthy teammate, holding yourself and others to high standards, and being kind to others.

Preferences:

• Soldering, machining, and harness assembly.
• Demonstrated adaptability, agility, and the ability to innovate under pressure to meet dynamic project demands and drive successful outcomes.

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As a Staff Engineer, you will be responsible for leading the coordination and execution of all technical activities throughout the lifecycle of a sales opportunity. This includes technical discovery, negotiation of technical success criteria, product presentations, demonstrations, and evaluations. You will also work with customers to better understand their product development requirements and what they need to improve their performance metrics.

Key responsibilities include:

• Providing technical sales support and delivering professional services to customers
• Ensuring customer productivity through training and methodology support
• Helping to translate customer requirements into new product features
• Working in multidisciplinary teams to contribute to end-to-end simulation solutions

The ideal candidate will have a strong background in mechanical, chemical, aerospace, or electrical engineering, with a minimum of 5 years of experience in an engineering software environment. You should also have demonstrated use of relevant Ansys software or knowledge of other commercial CAE, CAD, EDA, PLM software packages.

In addition to your technical skills, you should be a logical problem-solver with strong interpersonal and communication skills. You should be able to project a professional image and demonstrate business acumen, driven to succeed.

If you are a motivated and innovative thinker with a solution-oriented mindset, we encourage you to apply for this exciting opportunity.

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