Key responsibilities include owning operational governance of GRR and NRR, monitoring churn, contraction, and expansion drivers, identifying structural gaps impacting retention, establishing leading indicators for revenue risk, providing executive-level visibility into recurring revenue health, and owning renewal forecasting methodology and discipline.

This is a revenue ownership role,not a reporting function or a CS business partner role. The position reports to the Director of Business Operations and has the opportunity to be based in the Austin or Tempe offices.

To succeed in this role, you will need 6–8+ years of experience in Revenue Operations, CS Operations, or Post-Sales Strategy, with a deep understanding of renewal forecasting and expansion mechanics. You should also be comfortable influencing CS and executive leadership, with the ability to operate in high-growth, cross-functional environments.

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Key responsibilities include owning operational governance of GRR and NRR, monitoring churn, contraction, and expansion drivers, identifying structural gaps impacting retention, establishing leading indicators for revenue risk, providing executive-level visibility into recurring revenue health, and owning renewal forecasting methodology and discipline.

To succeed in this role, you will need 6–8+ years of experience in Revenue Operations, CS Operations, or Post-Sales Strategy, with a deep understanding of renewal forecasting and expansion mechanics. You should be comfortable influencing CS and executive leadership, and have experience with Customer Success platforms such as Planhat, Gainsight, Totango, or ChurnZero.

In addition, you should have strong analytical capability and structured thinking, advanced Excel/Sheets modeling skills, and SQL proficiency. You should also be familiar with Salesforce opportunity and account data structures, and have experience integrating CS platforms with CRM systems.

If you're a motivated and detail-oriented individual who is passionate about driving revenue growth and improving customer success, we encourage you to apply for this exciting opportunity.

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BlackRock's Aladdin Business supports the investment process through the development, deployment and support of our enterprise investment management platform (Aladdin), which is utilized by executives, portfolio management, risk management and operations teams. The Aladdin Business provides strategic advisory and enterprise investment system services for our clients. eFront is our Private Markets suite of tools purpose built for teams investing in alternatives asset classes. Our diverse private markets client base is made up of external institutional asset managers, pensions, insurance companies, general partners, asset servicers and governments around the world. Aladdin is the natural evolution of our long-standing investment in developing sophisticated and highly integrated analytics and systems for managing money.

Aladdin Client Engagement (ACE) is part of the Aladdin Business focused on maximizing the value of the Aladdin platform through engagement, education and working closely with clients to be their trusted consultant, problem solver, and business partner.

Role Overview

The role of Value Delivery Private Markets is to be a driving force to evolve our organisation and is responsible for defining, building, and scaling BlackRock’s Private Markets value delivery proposition across Aladdin and eFront platform and data services.

This role partners with Aladdin’s largest and most complex Whole Portfolio and Private Markets clients and internal partner teams to deliver an optimized end-to-end client experience, driving measurable value realization, strong commercial outcomes, and proactive churn mitigation.

Operating as a senior consulting and advisory leader, the Vice President/Director shapes how ACE engages Private Markets clients postimplementation , moving from delivery execution to strategic advisory, operating model optimization, and renewal led value realization. The role will also work with global leadership to buildout a global Private Markets Value Delivery team across EMEA, AMRS and APAC.

Key Responsibilities

Global Value Delivery Proposition

• Define and own the ACE Value Delivery proposition for Private Markets & Whole Portfolio

• Set standards for client engagement models, value articulation, success metrics, and executive reporting

• Ensure Value Delivery is scalable, consistent, and tightly aligned to commercial outcomes

Team Leadership & Capability Build

• Build, lead, and scale an EMEA Private Markets and Whole Portfolio Value Delivery team

• Define role profiles, capability expectations, and career paths

• Coach senior team members to operate as consultants and strategic partners, not delivery executors

Client Advisory & Value Realization

• Act as a trusted advisor to senior client stakeholders (CIO, COO, CTO, Heads of Alternatives / Operations)

• Lead executive level conversations focused on operating model optimization and strategic use of Aladdin and eFront

• Translate client objectives into clear value hypotheses, delivery roadmaps, and measurable outcomes

End to End Private Markets Scope

• Own value delivery across the full Private Markets value chain, including:

• Pre-investment and capital formation

• Investment execution and portfolio management

• Valuation, reporting, and post investment optimization

• Drive Whole Portfolio integration, connecting Private Markets with Public Markets, Risk, Accounting, and Operations

CrossFunctional Leadership & Execution

• Lead complex, crossfunctional initiatives, coordinating product, implementation, sales, and engineering teams to deliver client outcomes

• Represent the voice of the client in internal prioritization discussions, ensuring feedback is clearly articulated, tracked, and closed through delivery

• Partner with ACE Strategic Relationship Management and Sales Leadership on renewals, expansions, and upsell opportunities grounded in demonstrated value realization

Commercial Accountability & Churn Mitigation

• Own retention, renewal readiness, and churn risk mitigation for Private Markets clients in scope

• Partner closely with Sales and Strategic Relationship Management to link Value Delivery to renewals and commercial growth

• Identify whitespace and growth opportunities grounded in demonstrated value realization

Experience & Profile

• Demonstrable experience in financial services, consulting, fintech, or investment operations

• Deep expertise in Private Markets and the end to end investment lifecycle

• Proven senior client facing experience with executive stakeholders

• Demonstrated ability to build teams and scale global propositions

• Strong commercial judgment and executive communication skills

Preferred

• Experience with Aladdin, eFront, or Private Markets technology platforms

• Exposure to enterprise renewals, commercial negotiations, or growth strategies

• Professional qualifications (CFA, CAIA, FRM, CIMA) a plus

• Experience working with large institutional asset managers, insurers, pensions, or alternative investment firms

Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

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What sets this role apart: we're looking for someone with a technical foundation and deep understanding of the post-sale motion. You've been in the room for complex customer implementations, usage reviews, and cross-sell negotiations. You understand what it takes for a revenue team to drive product adoption and identify and close expansion opportunities , because you've been that person.

This role sits within Sales Enablement and reports to the Sales Enablement Lead, North America. You will work in close partnership with:

• Customer Success leads, North America and International (owning customer expansion)

• Revenue leadership (owning commercial strategy)

• Product and Product Marketing (owning roadmap, messaging, and use case development)

You will support a global team of CSMs and AEs across North America, EMEA, LATAM, and APAC.

While expansion enablement is your primary focus, you'll also support GTM Enablement across SDR and new business motions as needs arise. This is a full-stack enablement role on a lean team , you'll build content, deliver training, design e-learning, and flex across audiences as the business requires.

Own the expansion enablement foundation

• Design and own ElevenLabs' global revenue team enablement strategy across onboarding, skill-building, and ongoing mastery

• Define what "Expansion Ready" and "Retention Ready" mean at ElevenLabs and build the paths to get CSMs and AEs there

• Establish scalable frameworks that support both the CSM and AE expansion motions

Build expansion enablement programs

• Create structured onboarding journeys for CSMs and AEs covering product mastery, customer lifecycle management, health scoring, and renewal execution

• Design and deliver adoption playbooks that help revenue teams drive usage, engagement, and value realization across customer segments

• Build churn prevention frameworks including early warning indicators, save plays, and escalation paths

• Enable revenue teams to conduct effective business reviews, usage analyses, and value documentation

• Develop technical fluency programs so CSMs and AEs can confidently discuss APIs, agent configurations, integrations, and implementation best practices

• Create cross-sell and upsell playbooks covering expansion discovery, multi-product positioning, and deal execution

• Design enablement for identifying expansion signals , usage patterns, new use cases, stakeholder mapping, and whitespace analysis

• Enable revenue teams to articulate the full ElevenLabs platform story (Creative, Agents, and API) to drive multi-product adoption

• Develop competitive positioning for expansion conversations

Drive adoption and reduce churn

• Partner with Revenue Leads to identify adoption gaps and build targeted enablement interventions

• Create customer-facing resources (guides, videos, best practices) that revenue teams can use to drive self-serve adoption

• Build "Time to Value" programs that help customers realize ROI faster

• Develop renewal execution playbooks covering timeline management, stakeholder alignment, and negotiation frameworks

Create enablement content

• Build and maintain enablement materials including playbooks, training decks, videos, workshops, and LMS content

• Collaborate with Product Marketing, Sales, and Product to translate product releases into expansion-ready materials

• Develop role-play scenarios, call libraries, and coaching frameworks for managers

Use ElevenLabs AI and AI-native tools in enablement

• Use ElevenLabs' voice and agent technology to create localized, voice-enabled training content and AI-powered practice environments for revenue teams

• Operate with an AI-native mindset , you default to AI tools to research, draft, synthesize, and build faster, and you can coach others to do the same

• Continuously evaluate and adopt emerging AI tools that improve enablement quality, speed, or scale

• Build AI-powered coaching tools and practice environments for CSMs and AEs

Deliver live and async training

• Facilitate live virtual trainings, workshops, and certifications across regions and time zones

• Design async learning paths that scale globally

• Run regular enablement office hours and deal/account clinics

Measure and improve enablement effectiveness

• Define and track enablement KPIs such as time to first value, net revenue retention, gross retention, expansion pipeline, ramp time, and adoption metrics

• Partner with Customer Success and revenue leadership to connect enablement efforts to business outcomes

• Use data and feedback to continuously iterate on programs

Shape the function

• Document best practices, establish operating rhythms, and influence how expansion enablement is delivered across the organization

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Your primary goal will be to maintain and report an accurate rolling 90-day forecast of renewals and accurately forecast renewal pricing, timing, and risks. You will actively engage with key decision-makers to identify customer requirements, agree on contract terms, and uncover roadblocks to ensure on-time commitments.

You will also work with customers either in 1:1 engagements for high-impact objectives or by running 1:many success programs to impact target customer groups. You will contribute to the creation of scaled CS playbooks and email sequences to drive user activation.

In addition, you will follow the scaled CS practices and strategy for each customer based on data analysis and the customer's needs. You will leverage tools and technology to deliver value and increase adoption of multiple accounts at once through 1:many programs.

You will use data to identify risk or opportunity and segment a large book of business. You will prepare proposals, including renewal rate calculations, verify contracts, review terms and conditions.

You will represent the voice of the customer and influence the product development roadmap. You will work closely with Finance and Legal teams to ensure all contracts are accurate.

This is a hybrid role that requires you to be willing to come in the office in NYC or Austin, TX.

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We're seeking a Lead Solutions Architect for VIP Services to lead the design and strategy of our high-value player engagement programs. In the gaming industry, VIPs represent a critical segment of both community and revenue; this role is dedicated to architecting the bespoke services that keep those players engaged, valued, and retained.

As the primary architect for our VIP Account Management offerings, you will design programs that go beyond traditional support to focus on Net Revenue Retention (NRR) and proactive engagement. You will act as the strategic lead during the sales process, instilling confidence in major publishers that we can manage their most valuable assets with the necessary gravitas and data-driven precision.

Key responsibilities include:

• VIP Program Leadership: Architect end-to-end VIP engagement models, defining the 'Player Journey' for high-value spenders
• Operational Blueprinting: Work with Operations teams to define the specific profile, training, and 'soft-skill' requirements for VIP Account Managers
• Analytics & Reporting: Develop reporting frameworks for VIP program health, focusing on metrics like NRR, churn reduction among top-tier spenders, and campaign ROI
• Communication & Sales: Act as the Subject Matter Expert for VIP services, leading discussions with client leadership to demonstrate how our bespoke human-service models directly impact their bottom line
• Business Growth: Design and configure proactive outreach campaigns within Helpshift to drive incremental revenue and re-engagement

Qualifications include:

• 8+ years in Player Support or Account Management, with at least 3+ years specifically focused on VIP, High-Net-Worth (HNW), or loyalty program management within the gaming or luxury digital services space
• Deep understanding of 'Support as a Profit Center,' including LTV (Lifetime Value), NRR (Net Revenue Retention), and churn mitigation strategies
• Exceptional presence and communication skills, with the ability to build immediate trust with client-side Product Managers and Commercial Directors

What we offer includes a well-established Equal Opportunities Policy and a transparent and supportive recruitment process.

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Within the department, we’re building a new Marketing Analytics team and are looking for a Senior Data Scientist to drive its data science initiatives. In this role, you’ll work closely with Analysts, Engineers, and Marketing stakeholders to develop and productionize advanced machine learning, statistical, and predictive models that improve marketing performance and drive measurable company growth.

As a Senior Data Scientist – Marketing, you’ll take strong ownership of data science initiatives that directly shape our marketing strategy and growth. You will:

Partner closely with Marketing, Marketing Analytics, and Marketing Technology to identify opportunities and translate business questions into scalable data science solutions.

Lead the development of high-impact machine learning and statistical models for marketing use cases such as channel allocation, ad bidding, churn prediction, lifetime value, revenue attribution, and business metrics forecasting.

Work end-to-end - from translating business questions into hypotheses to researching, building, validating, and deploying models.

Run experiments and iterate in production: design A/B tests, monitor model performance, and continuously improve based on measured impact.

Advance our MLOps practices with CI/CD pipelines, retraining workflows, lineage tracking, and documentation.

Help define the team's roadmap and ways of working as a founding member of Marketing Analytics - your input will help shape this function.

Act as a senior role model in the team, sharing best practices and helping raise the bar for data science at Holidu.

We're looking for someone with 5+ years of experience as a Data Scientist, with clear ownership of projects that delivered measurable business impact. You should have a degree in Machine Learning, Computer Science, Mathematics, Physics, or a related field, and strong expertise in machine learning, statistics, and predictive analytics, with hands-on experience using Python and SQL.

Experience with marketing data science use cases such as attribution modeling, customer lifetime value prediction, churn modeling, or bid optimization is also required. You should have a solid understanding of marketing concepts across channels (e.g. Performance Marketing, SEO, CRM, Affiliate) and how data science can improve them.

Additionally, you should have experience working with modern data stacks, ideally including AWS (Redshift, Athena, S3), Airflow, dbt, and Git. A collaborative mindset paired with great communication skills is essential, as you'll need to work with diverse stakeholders and explain complex topics in a simple way.

AI proficiency is also a plus, as you'll be comfortable using AI to enhance coding, planning, and monitoring, and successfully integrating AI tools (such as Claude code, Codex, Copilot, etc.) into your workflow and teaching others to use them efficiently.

If you're excited about the opportunity to shape the future of travel with products used by millions of guests and thousands of hosts, apply now!

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This is a high-visibility, high-impact role where you'll architect and build AI-forward solutions to personalize the customer journey, optimize conversion funnels, and reduce churn. You'll partner closely with Product, Data Science, and Design to define the future of Dropbox monetization while mentoring a team of 15 engineers across experience levels.

Your work will have immediate, measurable business impact. You'll get substantial exposure to Growth leadership, shape the technical direction of a critical revenue-driving platform, and help build a best-in-class monetization engineering practice.

Responsibilities

• Lead the design and implementation of scalable, reliable systems powering Dropbox's monetization flows (checkout, trials, subscriptions, pricing)

• Define and drive the technical roadmap for Growth Monetization, aligning engineering investments with business priorities

• Architect AI/ML-powered solutions for conversion optimization, personalized offers, and predictive churn modeling

• Own end-to-end delivery of complex, cross-functional projects with direct revenue impact

• Establish engineering best practices, improve system reliability, and drive down technical debt

• Mentor engineers across the team, fostering growth and elevating technical capabilities

• Partner with Product, Data Science, and Design to translate business goals into technical solutions

Requirements

• 12+ years of software engineering experience, with 3+ years operating at a senior or staff level

• Strong full-stack engineering skills with proficiency in modern frontend frameworks (React, TypeScript) and backend technologies (Python, Go, or similar)

• Demonstrated ability to lead complex technical projects from conception through delivery

• Experience designing and scaling systems that handle high traffic and require high reliability

• Track record of influencing technical strategy and driving architectural decisions beyond immediate team scope

• Proven ability to mentor engineers and raise the technical bar across a team

• Strong product intuition and ability to balance technical excellence with business impact

Preferred Qualifications

• Experience with monetization, payments, checkout, or e-commerce platforms

• Background in growth engineering, conversion optimization, or experimentation platforms

• Familiarity with ML/AI applications in personalization or funnel optimization

• Experience with subscription-based or SaaS business models

• Prior experience at a company operating at significant scale (millions of users)

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You'll design intuitive, high-conversion journeys that turn curious users into loyal subscribers: optimizing discovery, pricing, checkout, onboarding, billing, upgrades/downgrades, retention nudges, and churn prevention.

You'll work closely with growth leads, engineers, researchers, and revenue stakeholders to turn complex business requirements into elegant, accessible, and delightful experiences that directly impact sign-ups, retention, expansion revenue, and lifetime value.

This is an excellent opportunity for a data-driven UX designer who combines deep user empathy, rigorous experimentation, systematic thinking, and hands-on design craft , and who loves both strategic growth discovery and pixel-perfect execution.

Responsibilities:

• Lead end-to-end Growth UX for subscription products and monetization features across web, mobile, and cross-platform surfaces

• Conduct targeted user research (funnel analysis, usability testing, interviews, surveys, A/B test deep-dives, contextual inquiry) focused on subscription decision points and translate insights into high-impact design decisions

• Create subscription-specific deliverables: user personas, journey maps, service blueprints, growth funnels, task flows, pricing & billing architecture

• Design and prototype high-conversion flows: discovery/pricing pages, checkout, account & billing management, upgrade paths, retention sequences, win-back experiences

• Collaborate daily with growth, product, and engineering teams to define requirements, technical constraints, experiment roadmaps, and prioritization

• Facilitate design critiques, growth workshops, and rapid alignment sessions with cross-functional stakeholders

• Operate in continuous discovery and delivery cycles (Agile/Lean) with a strong bias toward rapid experimentation and iteration

• Maintain and evolve design-system components for all subscription touchpoints in partnership with UI designers

• Measure and iteratively improve design impact using qualitative feedback + core growth metrics (subscription conversion rate, churn, upgrade/expansion revenue, LTV, task success, NPS/CSAT, funnel drop-off, etc.)

Basic Qualifications:

• 3–7+ years of professional UX design experience with a strong emphasis on growth UX, subscription products, SaaS monetization, or consumer subscription apps

• Strong portfolio demonstrating end-to-end ownership of shipped subscription/growth features , include case studies with clear problem statements, process, design decisions, experiments run, and quantifiable business outcomes (conversion lifts, churn reduction, revenue impact, etc.)

• Mastery of modern UX tools: Figma (primary), FigJam / Miro, and familiarity with at least one advanced prototyping tool beyond Figma (ProtoPie, Framer, Principle)

• Solid command of user-centered design principles, interaction patterns, accessibility (WCAG), and growth-design best practices (friction removal, progressive disclosure, personalization, loss aversion, etc.)

• Proven experience conducting and synthesizing qualitative + quantitative research, including funnel/deep-dive analysis and A/B test interpretation

• Excellent communication & storytelling skills , able to present and defend designs to non-designers using data and growth narratives

• Comfortable working in ambiguous, fast-moving environments with imperfect information and aggressive growth targets

Preferred Skills and Experience:

• Direct experience designing subscription experiences for consumer products

• Track record of optimizing pricing pages, checkout flows, billing portals, or churn-prevention sequences with measurable revenue impact

• Deep familiarity with experimentation frameworks (A/B testing, multivariate, bandit tests) and growth metric frameworks (AARRR / Pirate Metrics, North Star metrics, retention curves)

• Hands-on experience contributing to design systems and reusable subscription component libraries

• Previous exposure to front-end development basics (HTML/CSS, responsive behavior, design tokens)

• Background in service design, content strategy, or UX writing for monetization and retention touchpoints

Compensation and Benefits:

$120,000 - $280,000 USD

Base salary is just one part of our total rewards package at xAI, which also includes equity, comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short & long-term disability insurance, life insurance, and various other discounts and perks.

ITAR Requirements:

To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.

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At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff , payroll, health insurance, 401(k)s, and HR , so owners can focus on their craft and their customers.

With teams in Denver, San Francisco, and New York, we support more than 400,000 small businesses nationwide and are building a workplace that reflects the people we serve.

All full-time employees receive competitive base pay, benefits, and equity (RSUs) , because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location.

AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.

Submit your interest to join our CX team!

About the Role:

Gusto is seeking customer experience professionals who thrive in a fast-paced, consultative environment and are interested in being considered for future start dates in 2026. If you’d like to be considered for future opportunities with our team, please complete the form below and upload your resume.

While start dates are still being determined for 2026, we’d love to connect! Does this sound like you? Apply below!

As a Payroll Advocate, you will act as the single point of contact for all support inquiries, enhancing user experience and serving as a subject matter expert for Gusto’s core products. You will guide customers through our newest product features, provide proactive customer education and support, move quickly to strategize and creatively solve problems, act as an advocate to influence our product decisions and roadmap, and holistically support the customer/Gusto partnership.

Here’s what you’ll do day-to-day:

• Own the customer journey by building trust, rapport, and partnership with customers through inbound and outbound phone, email, and Zoom interactions.

• Provide passionate, opinionated, consistent, expert, reliable support as a point of contact for payroll and benefits inquiries.

• Leverage AI-assisted tools to accelerate research and communication while upholding accuracy, compliance, and Gusto’s voice.

• Identify churn risk and quickly act to deliver solutions to mitigate the risk of churn, using your product knowledge and unique understanding of each individual customer.

• Build and maintain relationships built on trust and collaboration with admins to better understand and anticipate their needs.

• Partner with your customers and cross-functionally to unblock points of friction, proactively address potential concerns, and build an understanding of individual team needs and processes.

• Think creatively, pivot quickly, live in ambiguity, and collaborate strategically. You will be required to expand your critical thinking skills and creatively problem-solve across all areas of the business, with an understanding of a variety of stakeholders and needs.

Here’s what we're looking for:

• 3-6 years of customer experience with 1+ years of full-time experience in Payroll.

• Account Management experience preferred.

• Proven ability to proactively and reactively support customers, driving their success, happiness, and loyalty through expert guidance and creative problem-solving.

• Ability to synthesize and communicate complex subjects clearly and effectively, both verbally and in writing, with customers and internal partners.

• Experience with Salesforce, Zoom, Google Suite, Google Calendar, Gmail, and Chili Piper.

• Excels in balancing inbound calls, scheduled meetings, and email inquiries while managing and prioritizing multiple high-priority resolutions effectively.

This posting represents a general talent pipeline that spans multiple levels within our CX team. Final compensation will be determined based on the specific role, level, and experience alignment. The estimated compensation range for these roles is $21.00–$35.00 per hour.

Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale. Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.

When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.

Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.

Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic.

Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.

We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out this form and a member of our team will get in touch with you.

Gusto takes security and protection of your personal information very seriously. Please review our Fraudulent Activity Disclaimer. Personal information collected and processed as part of your Gusto application will be subject to Gusto's Applicant Privacy Notice.

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In this role, you will have the opportunity to collaborate with cross-functional teams and learn from experienced professionals across various domains to broaden your skill set and knowledge base. You will spearhead initiatives to propel net-new revenue growth by strategically increasing spending levels on the Brex Card among our current client base.

Responsibilities:

• Spearhead initiatives to propel net-new revenue growth by strategically increasing spending levels on the Brex Card among our current client base
• Proactively identify and cultivate expansion opportunities through targeted outreach efforts
• Champion the cross-selling of our cutting-edge Spend Management software, encompassing Expense Management, Billpay, and Travel solutions, to diversify and enhance our clients financial operations
• Engage with CFOs and finance leaders regularly, serving as a trusted advisor to provide expert consultation on optimizing financial operations through the seamless integration of our innovative solutions
• Formulate and execute strategic plans geared towards enhancing the overall client experience, encompassing improvements in product features and implementation processes

Requirements:

• 3+ years of hands-on experience in Sales roles within B2B SaaS OR Payments companies
• 2+ years of closing experience, preferably in a net-new logo acquisition environment
• 1+ years of outbound prospecting experience
• Strong communication and negotiation skills
• Data-driven mindset and the ability to analyze customer behavior
• Goal-oriented and self-motivated with a proven track record of meeting and exceeding targets
• Ability to work in fast-paced, high-velocity environments
• Coachability with an interest in growing your career in sales

Bonus points:

• Familiarity with financial products, credit cards, and business finance
• Familiarity with credit card management, encompassing a deep understanding of limits, rewards, and underwriting
• Familiarity with software solutions, especially in areas such as Expense Management, Travel, and Billpay
• Previous experience in implementing successful upselling and cross-selling strategies
• Keen awareness of the competitive landscape, industry trends, and market dynamics
• A background in handling renewals, ensuring customer retention, and minimizing churn
• Familiarity with sales tools such as Gong, Salesforce, Outreach, etc.
• Series 7 license

The expected OTE range for this role is $117,600 - $147,000 CAD.

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The Sales team is the driving factor behind revenue for Brex and every member of our team directly affects our bottom line. We focus on generating new opportunities, acquiring new customers, and building even stronger relationships with our current customers. Our winning culture recognizes big team wins and celebrates individual accomplishments.

Responsibilities:

• Reactively support Customer Success and Client Sales teams on paid SaaS sales cycles, taking the lead on complex deals
• Engage with our existing customers, focusing on driving SaaS upsell, which will increase customer stickiness
• Conduct product demonstrations and provide technical expertise to potential customers
• Collaborate with CSEs, CSMs, and Solution Consultants to ensure seamless sales processes and customer experiences
• Develop and execute strategic account plans to achieve and exceed sales targets
• Maintain accurate records of sales activities and customer interactions in CRM systems

Requirements:

• 2+ years of full-cycle B2B software sales experience
• 1+ years of outbound prospecting experience
• Experience leading SaaS product demonstrations
• Goal-oriented and self-motivated with a proven track record of meeting and exceeding targets
• Strong understanding of SaaS products and their implementation
• Excellent communication and presentation skills
• Ability to work in fast-paced, high-velocity environments
• Proficiency in CRM software and other sales tools

Bonus points:

• Previous experience in an overlay or channel sales role
• Familiarity with financial products, credit cards, and business finance
• Familiarity with the commercial or mid-market customer segment and high-value sales cycles
• Familiarity with software solutions, especially in areas such as Expense Management, Travel, and AP
• Previous experience in implementing successful upselling and cross-selling strategies
• Keen awareness of the competitive landscape, industry trends, and market dynamics
• A background in handling renewals, ensuring customer retention, and minimizing churn
• Familiarity with sales tools such as Gong, Salesforce, Outreach, etc.

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Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly.

Brex’s AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies run on Brex, including DoorDash, Coinbase, Robinhood, Zoom, Plaid, Reddit, and SeatGeek.

Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We’re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career.

Sales at Brex

The Sales team is the driving factor behind revenue for Brex and every member of our team directly affects our bottom line. We focus on generating new opportunities, acquiring new customers, and building even stronger relationships with our current customers. Our winning culture recognizes big team wins and celebrates individual accomplishments. We ensure that top performers are recognized and have built a competitive environment to motivate and unify the team.

What you’ll do

As a Mid-Market Client Sales Executive II, you will play an essential role in driving revenue growth by engaging existing Brex customers and cultivating new business opportunities. In this role, you will combine your sales and relationship building skills with a strategic mindset to identify opportunities and execute strategies that recapture and increase card spend. You will have the opportunity to collaborate with cross-functional teams and learn from experienced professionals across various domains to broaden your skill set and knowledge base.

Where You’ll Work

This role will be based in our New York City office. We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home. We currently require a minimum of three coordinated days in the office per week, Monday, Wednesday and Thursday. As a perk, we also have up to four weeks per year of fully remote work!

Responsibilities

• Spearhead initiatives to propel net-new revenue growth by strategically increasing spending levels on the Brex Card among our current client base

• Proactively identify and cultivate expansion opportunities through targeted outreach efforts

• Champion the cross-selling of our cutting-edge Spend Management software, encompassing Expense Management, Billpay, and Travel solutions, to diversify and enhance our clients financial operations

• Engage with CFOs and finance leaders regularly, serving as a trusted advisor to provide expert consultation on optimizing financial operations through the seamless integration of our innovative solutions

• Formulate and execute strategic plans geared towards enhancing the overall client experience, encompassing improvements in product features and implementation processes

Requirements

• 3+ years of hands-on experience in Sales roles within B2B SaaS OR Payments companies

• 2+ years of closing experience, preferably in a net-new logo acquisition environment

• 1+ years of outbound prospecting experience

• Strong communication and negotiation skills

• Data-driven mindset and the ability to analyze customer behavior

• Goal-oriented and self-motivated with a proven track record of meeting and exceeding targets

• Ability to work in fast-paced, high-velocity environments

• Coachability with an interest in growing your career in sales

Bonus points

• Familiarity with financial products, credit cards, and business finance

• Familiarity with credit card management, encompassing a deep understanding of limits, rewards, and underwriting

• Familiarity with software solutions, especially in areas such as Expense Management, Travel, and Billpay

• Previous experience in implementing successful upselling and cross-selling strategies

• Keen awareness of the competitive landscape, industry trends, and market dynamics

• A background in handling renewals, ensuring customer retention, and minimizing churn

• Familiarity with sales tools such as Gong, Salesforce, Outreach, etc.

Series 7 license

The expected OTE range for this role is $132,888 - $166,110.

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Responsibilities:

• Reactively support Customer Success and Client Sales teams on paid SaaS sales cycles, taking the lead on complex deals
• Engage with our existing customers, focusing on driving SaaS upsell, which will increase customer stickiness
• Conduct product demonstrations and provide technical expertise to potential customers
• Collaborate with CSEs, CSMs, and Solution Consultants to ensure seamless sales processes and customer experiences
• Develop and execute strategic account plans to achieve and exceed sales targets
• Maintain accurate records of sales activities and customer interactions in CRM systems

Requirements:

• 2+ years of full-cycle B2B software sales experience
• 1+ years of outbound prospecting experience
• Experience leading SaaS product demonstrations
• Goal-oriented and self-motivated with a proven track record of meeting and exceeding targets
• Strong understanding of SaaS products and their implementation
• Excellent communication and presentation skills
• Ability to work in fast-paced, high-velocity environments
• Proficiency in CRM software and other sales tools

Bonus points:

• Previous experience in an overlay or channel sales role
• Familiarity with financial products, credit cards, and business finance
• Familiarity with the commercial or mid-market customer segment and high-value sales cycles
• Familiarity with software solutions, especially in areas such as Expense Management, Travel, and AP
• Previous experience in implementing successful upselling and cross-selling strategies
• Keen awareness of the competitive landscape, industry trends, and market dynamics
• A background in handling renewals, ensuring customer retention, and minimizing churn
• Familiarity with sales tools such as Gong, Salesforce, Outreach, etc.

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You'll design intuitive, high-conversion journeys that turn curious users into loyal subscribers: optimizing discovery, pricing, checkout, onboarding, billing, upgrades/downgrades, retention nudges, and churn prevention.

You'll work closely with growth leads, engineers, researchers, and revenue stakeholders to turn complex business requirements into elegant, accessible, and delightful experiences that directly impact sign-ups, retention, expansion revenue, and lifetime value.

This is an excellent opportunity for a data-driven UX designer who combines deep user empathy, rigorous experimentation, systematic thinking, and hands-on design craft , and who loves both strategic growth discovery and pixel-perfect execution.

Responsibilities:

• Lead end-to-end Growth UX for subscription products and monetization features across web, mobile, and cross-platform surfaces

• Conduct targeted user research (funnel analysis, usability testing, interviews, surveys, A/B test deep-dives, contextual inquiry) focused on subscription decision points and translate insights into high-impact design decisions

• Create subscription-specific deliverables: user personas, journey maps, service blueprints, growth funnels, task flows, pricing & billing architecture

• Design and prototype high-conversion flows: discovery/pricing pages, checkout, account & billing management, upgrade paths, retention sequences, win-back experiences

• Collaborate daily with growth, product, and engineering teams to define requirements, technical constraints, experiment roadmaps, and prioritization

• Facilitate design critiques, growth workshops, and rapid alignment sessions with cross-functional stakeholders

• Operate in continuous discovery and delivery cycles (Agile/Lean) with a strong bias toward rapid experimentation and iteration

• Maintain and evolve design-system components for all subscription touchpoints in partnership with UI designers

• Measure and iteratively improve design impact using qualitative feedback + core growth metrics (subscription conversion rate, churn, upgrade/expansion revenue, LTV, task success, NPS/CSAT, funnel drop-off, etc.)

Basic Qualifications:

• 3–7+ years of professional UX design experience with a strong emphasis on growth UX, subscription products, SaaS monetization, or consumer subscription apps

• Strong portfolio demonstrating end-to-end ownership of shipped subscription/growth features , include case studies with clear problem statements, process, design decisions, experiments run, and quantifiable business outcomes (conversion lifts, churn reduction, revenue impact, etc.)

• Mastery of modern UX tools: Figma (primary), FigJam / Miro, and familiarity with at least one advanced prototyping tool beyond Figma (ProtoPie, Framer, Principle)

• Solid command of user-centered design principles, interaction patterns, accessibility (WCAG), and growth-design best practices (friction removal, progressive disclosure, personalization, loss aversion, etc.)

• Proven experience conducting and synthesizing qualitative + quantitative research, including funnel/deep-dive analysis and A/B test interpretation

• Excellent communication & storytelling skills , able to present and defend designs to non-designers using data and growth narratives

• Comfortable working in ambiguous, fast-moving environments with imperfect information and aggressive growth targets

Preferred Skills and Experience:

• Direct experience designing subscription experiences for consumer products

• Track record of optimizing pricing pages, checkout flows, billing portals, or churn-prevention sequences with measurable revenue impact

• Deep familiarity with experimentation frameworks (A/B testing, multivariate, bandit tests) and growth metric frameworks (AARRR / Pirate Metrics, North Star metrics, retention curves)

• Hands-on experience contributing to design systems and reusable subscription component libraries

• Previous exposure to front-end development basics (HTML/CSS, responsive behavior, design tokens)

• Background in service design, content strategy, or UX writing for monetization and retention touchpoints

Compensation and Benefits:

$120,000 - $280,000 USD

Base salary is just one part of our total rewards package at xAI, which also includes equity, comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short & long-term disability insurance, life insurance, and various other discounts and perks.

ITAR Requirements:

To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.

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You'll design, build, and iterate personalized, automated programs across email, SMS, push, in-app messaging, and other channels to turn curious users into loyal, high-value Grok subscribers , driving engagement, adoption, retention, expansion, and reduced churn.

This role sits at the intersection of growth marketing, product, data, and customer success. You'll combine behavioural insights, segmentation, experimentation, and creative storytelling to measurably increase customer lifetime value, net revenue retention, and overall subscription growth.

Responsibilities:

• Own end-to-end lifecycle strategy and execution: map customer journeys, define key stages (onboarding, activation, habit formation, expansion, renewal, win-back), and build multi-channel automated flows

• Develop and launch high-impact campaigns and nurtures (welcome series, product education, milestone triggers, re-engagement, upsell/cross-sell, churn prevention, and subscription reactivation)

• Build and refine audience segments using behavioural, usage, and subscription data to deliver hyper-personalized experiences

• Partner closely with product, data/analytics, customer success, and engineering teams to align on triggers, messaging, and technical implementation

• Set up, monitor, and optimize experiments (A/B, multivariate) to continuously improve open rates, click-through, conversion, retention, expansion revenue, and churn metrics

• Analyze performance using SQL, Amplitude/Mixpanel, and other tools to identify drop-offs, opportunities, and ROI; report on key KPIs (activation rate, D30/D90 retention, expansion revenue, churn rate, LTV uplift, NRR)

• Collaborate on content creation (copy, creative assets) and ensure brand voice consistency across all lifecycle touchpoints

• Maintain and evolve the lifecycle marketing roadmap in line with product launches, seasonal campaigns, and business priorities

Basic Qualifications:

• 4–7+ years of experience in lifecycle marketing, retention/growth marketing, CRM marketing, or customer marketing (B2C e-commerce, SaaS, fintech, or consumer tech strongly preferred)

• Proven track record owning lifecycle programs that drove measurable improvements in retention, engagement, expansion, or revenue (please share case studies or results in your application)

• Hands-on expertise with marketing automation & CRM platforms (Braze, Iterable, Customer.io, Klaviyo, or similar)

• Strong analytical skills , comfortable writing SQL for cohort analysis, funnel deep-dives, and behavioural metrics

• Experience building and testing multi-channel journeys (email + SMS + push + in-app)

• Excellent copywriting and storytelling skills , you can craft compelling, customer-centric messaging that converts

• Data-driven mindset with a bias for action and rapid iteration

Preferred Skills and Experience:

• Experience with advanced segmentation and personalization using tools like Segment, mParticle, or Census

• Background in product-led growth (PLG) environments or hybrid PLG/subscription models

• Familiarity with loyalty/rewards programs, referral mechanics, or subscription optimization (pricing, billing, upgrades/downgrades)

• Exposure to AI-driven personalization or predictive churn modelling

• Knowledge of web/mobile analytics (Google Analytics 4, Amplitude, Mixpanel) and experimentation platforms (Optimizely, VWO, Eppo)

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Location

London

Employment Type

Full time

Location Type

Hybrid

Department

CommercialCustomer Success

Synthesia is the world's leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US.

As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations.

Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow.

About the role

Reporting to the VP of Customer Success, your key focus in this role will be to build and manage a world-class team. You will directly manage and coach a team of CSMs, responsible for the largest accounts.

You are capable of engaging in business-level and technical conversations at multiple levels of the organization, including the C-suite. Ideal for an individual who wants to expand their career with a fast-growing software company.

What you'll be doing

• Driving Annual Recurring Revenue (ARR) through landing and expanding Enterprise customers in DACH

• Establish a trusted advisor relationship with our clients, driving value from Synthesia products and services; Empower customers to achieve their goals and challenges with solutions in our platform while increasing usage and adoption.

• Own the success of customers, including product adoption, value tracking and retention

• Operational account planning, including account segmentation and capacity planning;

• Recruit and retain a high-performing team;

• Coach, mentor and guide the team in developing consultative and solution-based account skills

• Identify key success metrics and implement reporting to track performance;

• Collaborate with peers within CS, building right-sized frameworks and efficient processes that work for Synthesia's customers

• Liaise with the Product team to provide feedback and influence improvements of our product;

• Retention and growth of our enterprise clients;

• Ensure ROI and value is understood by clients, proactively looking for risks and opportunities.

• The ability to build and make the business case for CS investments - with a bias towards action.

We'd love to hear from you if you have…

• Speak German;

• Experience building a customer success organization in a high-growth environment, ideally a B2B SaaS startup / scale up / PLG;

• Experience hiring and managing a team;

• A track record in managing risk, forecasting, and identifying growth opportunities;

• Skilled in navigating cross-functional relationships within a high-growth SaaS environment;

• Experience with tools like Salesforce, Gong and Churnzero;

• Excellent written and verbal communication skills;

• Strong sense of ownership and eagerness to build and define the customer success function;

• We would love to find leaders who are based in London; however, we are open to considering remote candidates based in DACH.

At Synthesia we expect everyone to…

• Put the Customer First

• Own it & Go Direct

• Be Fast & Experimental

• Make the Journey Fun

You can read more about this in our public Notion page.

The good stuff…

In addition to being a part of a great team, working in a fun and innovative environment, we offer...

• A competitive salary + stock options in our fast-growing Series D start-up.

• Paid parental leave entitling primary caregivers to 16 weeks of full pay, and secondary 5 weeks of full pay

• 25 days of annual leave + public holidays in the country where you are based.

• Cycle to work scheme (London).

• Regular socials.

• Private Medical Insurance (Medical History Disregarded basis) including mental health support, dental & vision, cashback and gym discounts. (UK)

• A generous referral scheme.

• Pension contribution/salary sacrifice.

• Work from home set up.

• A huge opportunity for career growth as you’ll help shape a market-defining product.

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