This role requires a strong analytical and problem-solving skillset, with the ability to work with multiple stakeholders and prioritize tasks effectively. The ideal candidate will have a strong understanding of IT service management principles and practices, as well as experience with data analysis and reporting tools such as PowerBI and Excel.

Responsibilities:

• Design and develop metrics and reports using data from Helix, and other data sources
• Assist Service Management Analysts and technology partners in defining requirements for metrics and reports
• Support and enhance existing metrics and reports
• Support and enhance the Helix (SQL server) data mart
• Act as a liaison to the Data and Analytics reporting team for support and requirements
• Analyze data for trends, root cause, and performance issues
• Validate data accuracy
• Identify and troubleshoot data issues
• Work with vendors as appropriate to resolve data issues or discuss requirements
• Identify metrics and reports that will help improve TO processes
• Track and report status of metrics and reporting projects

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You are an excellent candidate if you have built strong research fundamentals, are experienced in executing research end to end, and enjoy translating data into compelling insights. We ask that you have hands-on experience across all phases of the research process. You should also have solid project management skills and the ability to collaborate with cross-functional stakeholders.

Responsibilities

• Support execution of in-house Brand Lift Studies, updating questionnaires for external advertising brands and developing insight-driven reports.
• Analyse Brand Lift Study results and translate data into clear, actionable insights that help clients and our teams understand ad recall, impact to brand metrics, and ad optimization opportunities.
• Develop and present, client-ready reports that communicate important insights, implications and recommendations.
• Design and support research projects in consideration of A&S priorities, partnering with team members and external clients to understand needs and translate questions into research proposals.
• Manage external research vendors, including evaluating partners, defining scope, aligning and briefing work, tracking progress, reviewing deliverables, and ensuring high-quality, on-time delivery.
• Work with the Research Manager to prioritise research requests and deliver planned research projects.
• Contribute to the evolution of research methods, tools, and approaches as needs change.

Qualifications

• 3+ years of experience in a market research role (in-house or agency), with experience in ad tracking or brand tracking research.
• Hands-on experience across all phases of a market research study, including research design, questionnaire development, survey testing, soft launch review, fieldwork monitoring, tab and analysis planning, data review, charting, and report writing.
• Identify trends and write clear, insight-driven reports with an actionable narrative.
• Can visualise research results using Google Slides or PowerPoint, ensuring charts are accurate, highlight important insights.
• Experience collaborating across teams, including internal stakeholders, external clients, and vendors.
• Experience prioritising complex workloads, creating structured project plans, tracking milestones, and proactively identifying risks to ensure deadlines are met.
• We will consider demonstrated passion for and working knowledge of the gaming or sports landscape a differentiator among otherwise equally qualified candidates.

This is a hybrid remote/in-office role.

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San Francisco; New York City

Employment Type

Full time

Location Type

Hybrid

Department

Marketing

Compensation

• $230K – $385K • Offers Equity

The base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. If the role is non-exempt, overtime pay will be provided consistent with applicable laws. In addition to the salary range listed above, total compensation also includes generous equity, performance related bonus for eligible employees and benefits.

• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts

• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)

• 401(k) retirement plan with employer match

• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)

• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees

• 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick and safe time (1 hour per 30 hours worked)

• Mental health and wellness support

• Employer-paid basic life and disability coverage

• Annual learning and development stipend to fuel your professional growth

• Daily meals in our offices, and meal delivery credits as eligible

• Relocation support for eligible employees

• Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.

More details about our benefits are available to candidates during the hiring process.

This role is at-will and OpenAI reserves the right to modify base pay and other compensation components at any time based on individual performance, team or company results, or market conditions.

About the Team

Marketing tells OpenAI’s story—what we’re doing and why it matters—to the world through a variety of surfaces, most notably openai.com. Our small but nimble and growing team supports the design and development needs across the entire company, and sits within a larger team of professionals in marketing, design and product.

Communicating the advances and benefits of AGI and our products is some of the most important work at OpenAI, and our goal is to do it in a beautiful, accessible, scalable, systematic way, with transparency and authenticity.

About the Role

We’re looking for experienced frontend engineers on the marketing eng team who can ship new features to millions of openai.com visitors around the world. You’ll work closely with other engineers on the team, our design partners, as well as cross-functional stakeholders across the company.

In this role, you will:

• Partner closely with design, marketing, and other cross-functional stakeholders to communicate OpenAI’s mission to the world

• Design and build efficient and reusable front-end systems that drive a complex web application with millions of visitors a day

• Plan and deploy front end infrastructure necessary to build, test, and deploy our site

You might thrive in this role if you:

• Have experience building production web apps at scale using TypeScript, Next.js/Remix, React, native JavaScript, and CSS. Bonus points for experience with visualizations or charting libraries

• Are comfortable building complex applications and systems from the ground up, with limited development infrastructure available to you

• Have a voracious and intrinsic desire to learn and fill in missing skills. An equally strong talent for sharing that information clearly and concisely with others

• Are comfortable with ambiguity and rapidly changing conditions. You view changes as an opportunity to add structure and order when necessary

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

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