The Associate Director, Cell Therapy Logistics Coordinator Lead is the first-line operational lead and primary “go-to” for Logistics Coordinators (LCs) supporting autologous, allogeneic, and in vivo studies. As an individual contributor, you will oversee day-to-day execution across your assigned lanes/sites/programs, implement slot-management rules, balance and assign LC workload (including overtime/after-hours coverage), coach on best practices, and step in to perform LC tasks to maintain service levels.

Responsibilities:

• V2V execution and first-line support: Serve as operational point of contact for LCs; coordinate apheresis collections, manufacturing slot reservations, and temperature-controlled IMP/starting-material shipments; perform LC tasks to cover surge/backlog or critical paths.

• Slot management and scheduling: Implement established slot-management rules and guardrails; manage slot calendars and rescheduling across assigned studies/sites; align to manufacturing cycle/hold times and capacity; lead escalations to minimize patient impact.

• Shipment booking and exception management: Plan/oversee temperature-controlled bookings (LN2, 2–8 °C, ambient, OBC); coordinate pickups, customs clearance, and deliveries to meet release windows; monitor in-transit status; lead real-time recovery for delays, excursions, and holds with vendors and internal teams; ensure off-hours/overtime coverage.

• COI/COC and compliance: Ensure end-to-end COI/COC traceability and audit-ready documentation; support deviation investigations and implement CAPAs with Quality; uphold QMS/GxP/GDP.

• LC workload distribution and standards: Balance and assign shipments/patients/studies based on capacity/complexity; set day-to-day priorities; schedule overtime/after-hours coverage; reinforce SOPs/WIs/playbooks; deliver coaching and continuous feedback (no direct line management).

• Training and onboarding: Own onboarding plans for new LCs; provide recurring training on SOPs/WIs, systems, COI/COC controls, and exception playbooks; run shift handovers and huddles.

• Systems and data quality: Ensure timely/accurate milestones in cell orchestration/scheduling platforms and courier/LSP portals; lead UAT for enhancements; maintain user guides/work instructions; coach LCs on data quality standards.

• Reporting and analytics: Build and maintain operational KPIs (slot utilization, on-time pickup/delivery, cycle time, reschedule rate, excursion rate, deviation closure time); perform trend/RCA and drive corrective actions; provide concise readouts to study/leadership forums; partner with the separate analytics team for advanced modeling and capacity scenarios.

• Vendor and lane oversight (day-to-day): Manage shipment-level vendor issues and recoveries; coordinate contingencies/alternative routings; capture performance trends and incident summaries to inform the dedicated vendor management function and Quality/Procurement.

• Cross-functional coordination: Represent Logistics Operations in study/operational meetings; align with Global Planning/Manufacturing/Clinical/Depot Ops; support EU GDP handoffs and trade compliance with brokers and Legal/Compliance.

• Change readiness: Support logistics readiness for new indications, capabilities, facilities, and digital/process changes; lead hyper care for first-patient/first-site within assigned portfolio; train LCs on changes.

We are seeking a highly experienced professional with 8+ years in biopharma clinical logistics/supply chain with significant cell therapy V2V execution (COI/COC, cryogenic/refrigerated logistics, specialty couriers). Proven real-time problem-solving and shipment recovery; shift/coverage leadership.

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