In this critical role, you will own the qualification and readiness of MUSV-specific Mission Operations personnel by designing and managing a comprehensive training program that produces safe, proficient operators capable of conducting autonomous vessel missions in dynamic maritime environments.

Responsibilities:

• Design, implement, and manage the end-to-end training and certification pipeline for MUSV operations and support personnel.
• Establish operator qualification standards, progression tracks, and currency requirements.
• Develop scalable training throughput plans aligned with operational growth.
• Maintain centralized training records, certification status, and personnel readiness tracking.
• Standardize training processes across test, development, and operational deployments.

Curriculum Development & Instruction:

• Develop structured training curriculum covering MUSV vessel systems and propulsion, remote operations and autonomy supervision, navigation, COLREGS, and maritime risk management, emergency response and casualty control, mission planning, execution, and post-mission analysis, regulatory compliance and operational documentation.
• Build blended training approaches including classroom instruction, simulator training, tabletop exercises, and live vessel operations.
• Deliver advanced instruction and certification events for senior operators and mission leads.
• Create and maintain training manuals, SOPs, evaluation checklists, and operator handbooks.

Operational Integration:

• Translate real-world mission lessons learned into updated training materials and standards.
• Participate in sea trials, autonomy testing, and operational deployments to remain current on platform capabilities.
• Collaborate with engineering and autonomy teams to incorporate new systems, software releases, and operational changes into training.
• Support development of training scenarios that reflect realistic operational risks and mission profiles.

Safety, Compliance & Certification:

• Embed maritime safety culture and risk management principles throughout all training phases.
• Ensure training programs align with applicable USCG, SOLAS, IMO, and Class expectations where applicable.
• Validate operator readiness through formal evaluation events, check rides, and scenario-based assessments.
• Maintain documentation supporting inspections, audits, and operational readiness reviews.

Evaluation & Readiness Metrics:

• Develop measurable operator performance standards and evaluation frameworks.
• Conduct operator proficiency assessments and remediation planning.
• Track training outcomes, qualification status, and pipeline health.
• Provide leadership with readiness reports and training effectiveness metrics.

External Coordination & Maritime Integration:

• Coordinate training-related interactions with port authorities, pilot associations, and regulatory stakeholders when required.
• Develop onboarding and certification programs for external operators or customer personnel.
• Support government and partner training engagements as part of operational programs.

Required Qualifications:

• Extensive experience in a senior officer or command role in dynamic maritime environments.
• Demonstrated ability to mentor, instruct, or develop operational personnel.
• Strong knowledge of ship handling, voyage planning, marine navigation, port operations, and COLREGS.
• Deep understanding of maritime safety, shipboard emergency procedures, and regulatory compliance.
• Experience developing SOPs, procedures, or structured operational documentation.
• Proficiency with voyage planning tools, GIS software, and maritime navigation systems.
• Strong analytical and decision-making skills in complex operational scenarios.
• Ability to support field operations, travel, and extended sea trials when required.
• Must pass background check and USCG/DOT drug testing.
• Security clearance eligibility preferred.

Preferred Qualifications:

• Valid U.S. Coast Guard 500/1600T Master License of Self-propelled Vessels Upon Oceans. Unlimited Master’s license desired.
• STCW Basic Training, GMDSS Operator, OICNW, Medical PIC, FCC License.
• Valid TWIC, USCG STCW Medical Certificate, and passport.
• Bachelor’s Degree in Maritime Studies or similar field.
• Prior experience developing or managing formal training programs.
• Instructor certification or simulator training experience, including but not limited to Qualified Instructor, Qualified Assessor, and/or Designated Examiner
• Familiarity with autonomous or unmanned maritime systems.
• Experience supporting DoD or government maritime programs.
• Experience developing evaluation frameworks or operational certification programs.
• Familiarity with jet-drive vessel maneuvering characteristics.

Role Requirements:

• Demonstrated success in maritime command or senior operational leadership roles.
• Strong organizational and program management skills.
• Ability to manage multiple training tracks simultaneously in a fast-paced development environment.
• Excellent communication skills across engineering, operations, and leadership teams.
• Ability to translate complex technical systems into clear operational instruction.
• Up to 50% travel; rotational field presence supporting sea trials and training events.

Physical Demands:

• Must be capable of participating in live vessel training operations, shipyard activities, and field exercises in maritime environments.
• Ability to certify as “fit for work” by demonstrating ability to swim and tread water
• Frequently and repetitively, lift, push and carry up to 50 lbs.
• Will be exposed to marine environments, including sun, wind, rain, cold, and saltwater spray, often for extended periods
• Must be able to operate in daylight, low-light, and night conditions using marine navigation systems and visual cues
• Ability to perform physically demanding work i.e. stoop, lay, bend, reach, squat, kneel, crouch, twist and crawl for extended periods of time including up to 12 hours/day
• Climb and maintain balance on ladders, platforms, or other high structures
• Ability to stand and walk for up to 10 hours a day, including over varied and uneven terrain
• Climb and maintain balance on ladders, scaffolding or other high structures
• Ability to work in a hot and humid environment and follow safe practices to stay hydrated
• Hearing ability sufficient to detect alarms, verbal instructions, and workplace hazards in a high-noise environment.
• Must be able

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Location

London

Employment Type

Full time

Location Type

Hybrid

Department

CommercialSolutions Consulting

Synthesia is the world's leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US.

As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations.

Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow.

About the role

We are on the hunt for a passionate individual to drive Solutions Consulting and education programs for a fast-growing start up. This is a high-paced role that requires creativity and exceptional customer experience skills. The ideal candidate will develop training strategies, create engaging content, and drive product adoption and success metrics. The role will primarily focus on owning customer onboarding and defining a process that enables our customers to ramp quickly and realize value from our product to drive retention.

If you have a passion for building a creative and innovative culture, and have a proven track record of success in customer onboarding and education, we encourage you to apply for this exciting opportunity to join our team as a Solutions Consultant! You will have the opportunity to work with a dynamic and passionate team in a fast-paced and rapidly growing start up environment.

• Develop and execute a training and education strategy that enables our customers to ramp quickly and realize value from our product in the first 90 days.
• Define and build the customer onboarding process, ensuring it is seamless and efficient.
• Develop fun, engaging, and impactful training and education programs that will help Synthesia continue to lead the Synthetic media category, nurture incredible customer champions and fans, drive customer success, and product adoption.
• Create written and video content that will be delivered in various mediums and platforms, including email, knowledge base, etc.
• Define success measures and drive metrics for product adoption and engagement.
• Collaborate with internal teams (Support, Customer Success, Sales Enablement, Growth, Sales, Product) to align priorities and collaborate on training and education initiatives.

About you...

• Native-level proficiency in Italian
• Extensive experience in customer onboarding, customer education, or training in a SaaS company.
• Strong project management skills with the ability to manage multiple tasks and deadlines simultaneously.
• Excellent communication, presentation, and interpersonal skills.
• Creative and innovative mindset with the ability to develop engaging and impactful training programs.
• Ability to work collaboratively with cross-functional teams to achieve common goals.
• Experience with building certification programs and defining success metrics.
• Passion for providing an exceptional customer experience and a dedication to continuous improvement.
• Ability to thrive in a fast-paced and dynamic start up environment

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Location

Europe

Employment Type

Full time

Location Type

Remote

Department

CommercialPost Sales

Synthesia is the world's leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US.

As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations.

Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow.

About the role

We are on the hunt for a passionate individual to drive Solutions Consulting and education programs for a fast-growing start up. This is a high-paced role that requires creativity and exceptional customer experience skills. The ideal candidate will develop training strategies, create engaging content, and drive product adoption and success metrics. The role will primarily focus on owning customer onboarding and defining a process that enables our customers to ramp quickly and realize value from our product to drive retention.

If you have a passion for building a creative and innovative culture, and have a proven track record of success in customer onboarding and education, we encourage you to apply for this exciting opportunity to join our team as a Solutions Consultant! You will have the opportunity to work with a dynamic and passionate team in a fast-paced and rapidly growing start up environment.

• Develop and execute a training and education strategy that enables our customers to ramp quickly and realize value from our product in the first 90 days.
• Define and build the customer onboarding process, ensuring it is seamless and efficient.
• Develop fun, engaging, and impactful training and education programs that will help Synthesia continue to lead the Synthetic media category, nurture incredible customer champions and fans, drive customer success, and product adoption.
• Create written and video content that will be delivered in various mediums and platforms, including email, knowledge base, etc.
• Define success measures and drive metrics for product adoption and engagement.
• Collaborate with internal teams (Support, Customer Success, Sales Enablement, Growth, Sales, Product) to align priorities and collaborate on training and education initiatives.

About you...

• Native-level proficiency in German
• Extensive experience in customer onboarding, customer education, or training in a SaaS company.
• Strong project management skills with the ability to manage multiple tasks and deadlines simultaneously.
• Excellent communication, presentation, and interpersonal skills.
• Creative and innovative mindset with the ability to develop engaging and impactful training programs.
• Ability to work collaboratively with cross-functional teams to achieve common goals.
• Experience with building certification programs and defining success metrics.
• Passion for providing an exceptional customer experience and a dedication to continuous improvement.
• Ability to thrive in a fast-paced and dynamic start up environment

XML job scraping automation by YubHub

About the role

We are on the hunt for a passionate individual to drive Solutions Consultanting and education programs for a fast-growing start up. This is a high-paced role that requires creativity and exceptional customer experience skills. The ideal candidate will develop training strategies, create engaging content, and drive product adoption and success metrics. The role will primarily focus on owning customer onboarding and defining a process that enables our customers to ramp quickly and realize value from our product to drive retention.

Responsibilities

• Develop and execute a training and education strategy that enables our customers to ramp quickly and realize value from our product in the first 90 days.

• Define and build the customer onboarding process, ensuring it is seamless and efficient.

• Develop fun, engaging, and impactful training and education programs that will help Synthesia continue to lead the Synthetic media category, nurture incredible customer champions and fans, drive customer success, and product adoption.

• Create written and video content that will be delivered in various mediums and platforms, including email, knowledge base, etc.

• Define success measures and drive metrics for product adoption and engagement.

• Collaborate with internal teams (Support, Customer Success, Sales Enablement, Growth, Sales, Product) to align priorities and collaborate on training and education initiatives.

About you...

• Extensive experience in customer onboarding, customer education, or training in a SaaS company.

• Strong project management skills with the ability to manage multiple tasks and deadlines simultaneously.

• Excellent communication, presentation, and interpersonal skills.

• Creative and innovative mindset with the ability to develop engaging and impactful training programs.

• Ability to work collaboratively with cross-functional teams to achieve common goals.

• Experience with building certification programs and defining success metrics.

• Passion for providing an exceptional customer experience and a dedication to continuous improvement.

• Ability to thrive in a fast-paced and dynamic start up environment.

The good stuff...

In addition to being a part of a great team, working in a fun and innovative environment, we offer:

• A competitive salary + stock options in our fast-growing Series D startup

• Hybrid working environment

• 100% Medical, Dental & Vision

• 401k Plan

• Paid parental leave

• 25 days of annual leave + Public holidays + paid sick leave

• Fun culture with regular socials

• A generous referral scheme

• A brand new computer + monitor

Salary

Salary: $70,000 - $130,000 based on experience level and location

Location

Location: New York City or Austin

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What you'll do

You will actively promote and model Valvoline's safety-driven culture, demonstrating enthusiasm and accountability in every task. The role includes training team members on the routine operation, maintenance, and theory of analytical instrumentation, as well as adherence to SOPs and regulatory guidelines. You will prepare detailed reports summarizing analytical data, recommend improvements to testing methods and workflows, and proactively communicate findings and insights with formulators, peers, and other internal and external customers.

What you need

• Bachelor's degree in Chemistry, Chemical Engineering, or a related scientific discipline (Master's preferred).
• 5+ years of experience in an analytical or lubricant testing laboratory, with at least 2 years in a leadership or supervisory capacity.

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