{"version":"0.1","company":{"name":"YubHub","url":"https://yubhub.co","jobsUrl":"https://yubhub.co/jobs/skill/certification-in-customer-experience"},"x-facet":{"type":"skill","slug":"certification-in-customer-experience","display":"Certification In Customer Experience","count":1},"x-feed-size-limit":100,"x-feed-sort":"enriched_at desc","x-feed-notice":"This feed contains at most 100 jobs (the most recently enriched). For the full corpus, use the paginated /stats/by-facet endpoint or /search.","x-generator":"yubhub-xml-generator","x-rights":"Free to redistribute with attribution: \"Data by YubHub (https://yubhub.co)\"","x-schema":"Each entry in `jobs` follows https://schema.org/JobPosting. YubHub-native raw fields carry `x-` prefix.","jobs":[{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_6d99a8b3-32f"},"title":"Spécialiste de l’Expérience Réclamations","description":"<p>We are seeking a Specialist in Guest Experience to join our team at Airbnb. As a Specialist in Guest Experience, you will be responsible for providing exceptional customer service to our guests, resolving issues and concerns in a timely and professional manner.</p>\n<p>Your primary responsibility will be to ensure that our guests have an excellent experience on our platform, from booking to check-out. You will be the first point of contact for guests who have issues or concerns, and you will work closely with our internal teams to resolve these issues.</p>\n<p>Responsibilities:</p>\n<ul>\n<li>Provide exceptional customer service to our guests via phone, email, and chat.</li>\n<li>Respond to guest inquiries and resolve issues in a timely and professional manner.</li>\n<li>Work closely with our internal teams to resolve issues and improve our processes.</li>\n<li>Collaborate with our guest experience team to develop and implement strategies to improve guest satisfaction.</li>\n<li>Analyze data and metrics to identify trends and areas for improvement.</li>\n</ul>\n<p>Requirements:</p>\n<ul>\n<li>5+ years of experience in a customer-facing role, preferably in a fintech or customer experience environment.</li>\n<li>Excellent communication and problem-solving skills.</li>\n<li>Ability to work in a fast-paced environment and prioritize multiple tasks.</li>\n<li>Strong analytical and problem-solving skills.</li>\n<li>Ability to work independently and as part of a team.</li>\n</ul>\n<p>Preferred Qualifications:</p>\n<ul>\n<li>Experience working in a customer experience or guest experience role.</li>\n<li>Knowledge of Airbnb&#39;s products and services.</li>\n<li>Experience working with data and analytics tools.</li>\n<li>Certification in customer experience or a related field.</li>\n</ul>\n<p>What We Offer:</p>\n<ul>\n<li>Competitive salary and benefits package.</li>\n<li>Opportunity to work with a dynamic and growing company.</li>\n<li>Collaborative and supportive work environment.</li>\n<li>Professional development opportunities.</li>\n<li>Flexible work arrangements.</li>\n</ul>\n<p>If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_6d99a8b3-32f","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Airbnb","sameAs":"https://www.airbnb.com/","logo":"https://logos.yubhub.co/airbnb.com.png"},"x-apply-url":"https://job-boards.greenhouse.io/airbnb/jobs/7288961","x-work-arrangement":"remote","x-experience-level":"mid","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["customer service","problem-solving","communication","data analysis","guest experience"],"x-skills-preferred":["fintech","customer experience","data analytics","certification in customer experience"],"datePosted":"2026-04-18T15:54:49.690Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Canada"}},"jobLocationType":"TELECOMMUTE","employmentType":"FULL_TIME","occupationalCategory":"Customer Service","industry":"Travel","skills":"customer service, problem-solving, communication, data analysis, guest experience, fintech, customer experience, data analytics, certification in customer experience"}]}