This important role is the public face of the Security Team at Three Spires Shopping Centre. As a Dedicated Relief Security Officer, you will be the first point of contact for visitors and tenants, providing first-class customer-focused service.

Key Responsibilities

• Interact with all visitors and tenants, delivering exceptional customer service
• Conduct regular patrols of the shopping centre, being proactive and vigilant
• Identify opportunities to assist visitors and provide support wherever possible
• Ensure the site is safe and secure, reporting any incidents or concerns to the Control Room
• Liaise with the Control Room to manage incidents and ensure colleagues are briefed and supported
• Record and log all non-conformances and emergencies
• Deal efficiently and effectively with emergencies, keeping the Centre team informed
• Maintain vigilance and highlight unauthorised access by banned individuals
• Adhere to radio procedures and record events and incidents in the Security Officer notebook

Requirements

• SIA and CCTV badges are required for the role
• First Aid Training is also essential

Benefits

• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
• Mental Health support and Life Event Counseling
• Get Fit Programme
• Financial and legal support
• Cycle to work scheme
• Access Perks at Work, our innovative employee app where you can find:

+ Perks: discounts, gift cards, cashback, and exclusive offers + Life: Search for resources and tools on topics ranging from family and life to health, money and work + Support: Online chat or telephone service for urgent support in a crisis

About ABM

ABM (NYSE: ABM) is one of the world's largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

XML job scraping automation by YubHub

Location: Guildhall Shopping Centre

Pay Rate: £13.85 per hour

Shift Pattern: 4 on 4 off (10 hours shift), 35 hours per week

This important role is the public face of the Security Team. A can-do and professional attitude is essential in this highly influential role. You also need to ensure exemplary standards of Security and Customer Service are always provided to the client and visitors of the site.

Key Responsibilities

• Readily interact with all visitors/tenants, delivering first class customer focused service
• Carry out regular patrols of the centre as detailed in the site assignment Instructions.
• Complete any routine testing of health and safety equipment, or site systems.
• CCTV monitoring
• Continuously look for opportunities to be of assistance to visitors of the shopping centre, proactively helping wherever an opportunity arises.
• Ensuring all incidents are managed in accordance with site policies and procedures.
• Record/log all non-conformances and emergencies with the appropriate control room operatives.
• Good communication skills, with the ability to liaise with colleagues, retailers, management, and the police.
• Deal efficiently and effectively with all emergencies, ensuring the Centre team always kept fully informed.
• Control the access/egress of contractors, visitors on site.
• Intelligent understanding of human behaviour, monitoring and surveillance of suspect individuals, logging, and reporting incidents in line with site/company polices.
• Maintain vigilance and highlight/manage unauthorised access of banned individuals.
• Ensure radio procedures are always adhered to.
• Undertake any other reasonable duties as required to meet the needs of the business or as requested by your line manager.
• Patience and the ability to remain calm in stressful situations.
• Ensure a timely response to all security issues and events.
• Complete all training requirements as requested by line manager.
• Be flexible to cover additional shifts, for absence/annual leave/training.
• Liaise closely with the housekeeping team, delivering one service and highlight opportunities in working as one team.

Required Skills and Experience

• CP, Door supervisor, or Security SIA badge (required)
• CCTV badge, (desirable)
• Driving licence (desirable)
• First aid trained (desirable)
• IOSH/Fire marshal, or other relevant H & S qualifications (desirable)
• Basic computer knowledge, Word, Excel.
• Be professional, pleasant, friendly, courteous, and helpful always whilst carry out duties to the highest standard.
• One team approach
• Take ownership of all situations to ensure tasks are completed or escalated when necessary.
• To always stay motivated aim high and achieve
• To respect all staff and visitors within the shopping centre

Benefits

We’re proud to offer a great range of benefits including:

• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
• Mental Health support and Life Event Counseling
• Get Fit Programme
• Financial and legal support
• Cycle to work scheme
• Access Perks at Work, our innovative employee app where you can find:

• Perks: discounts, gift cards, cashback, and exclusive offers
• Life: Search for resources and tools on topics ranging from family and life to health, money and work
• Support: Online chat or telephone service for urgent support in a crisis

XML job scraping automation by YubHub