Responsibilities: Qualify new sales opportunities by understanding customer requirements and converting it to Cresta technical requirements Partner with Enterprise Account Executives to discover and understand the prospect's situation and the challenges that they are experiencing Lead discovery calls with prospective customers & internal cross-functional teams to build and deliver product demos. Solving problems for potential customers and demonstrating the value of Cresta product Provide your prospects with insights and learnings from your vast experience in helping customers improve their contact center and customer experience operations Drive adoption during proof of values by training individual managers and users on the Cresta solution Translate prospect use cases into brilliant technical solutions and demonstrate the path to ROI Deliver captivating product demos highlighting value propositions to get prospects excited about how Cresta will help them reach their goals Run ROI workshops to translate our solution into a financial business case proposal Provide feedback to product management about the successes and failures in the field

Qualifications: 4+ years of experience in customer-facing roles, with 1–3 years in a technical pre-sales capacity supporting large enterprise sales cycles Deep hands-on expertise with Conversational AI and CCaaS platforms, helping customers modernize contact center operations Known for a strong work ethic, enthusiasm, and thoughtful engagement with clients and internal teams alike Desire to practice and prepare your presentation (or demo) meticulously, as you always strive for perfection Natural problem-solver; resourceful in leveraging internal teams and cross-functional collaboration to move deals forward Fast learner with a passion for new technology and a talent for simplifying complexity for customers Experienced with Salesforce.com, contact center infrastructure, and enterprise SaaS environments You embody our core Operating Principles

Perks & Benefits: Comprehensive medical, dental, and vision coverage with plans to fit you and your family Flexible PTO to take the time you need, when you need it Paid parental leave for all new parents welcoming a new child Retirement savings plan to help you plan for the future Remote work setup budget to help you create a productive home office Monthly wellness and communication stipend to keep you connected and balanced In-office meal program and commuter benefits provided for onsite employees

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From the initial call to the final interaction, you'll have the opportunity to dazzle and support our clients every step of the way, making a lasting impact with each connection.

As a Solutions Architect, you will act as a subject matter expert, provide consulting and guidance on technical solutions, and ultimately deliver a world-class experience to our customers.

This position reports to our Manager, Solution Architect. Must be able to work US hours.

Key Responsibilities

• Design and configure contact center call flows, ensuring seamless integrations with business systems and accurate reporting data.
• Collaborate with clients to understand their operational needs and tailor Dialpad solutions to optimize call handling, automation, and analytics.
• Provision and configure desk phones, providing best practices and recommendations for an efficient setup.
• Lead deployment efforts, overseeing call flow design, integrations, and system configurations to align with business objectives.
• Troubleshoot issues and help identify and report bugs during deployments, ensuring a smooth transition and minimizing disruptions for end users.
• Analyze and refine workflows, proactively identifying areas for improvement to enhance efficiency and performance.
• Perform risk analysis and change management, ensuring project success and on-time delivery.
• Conduct video conferencing sessions to provide expert insights, guide clients through implementation, and ensure the adoption of best practices.

Requirements

• Excellent grasp of various modern cloud communications platforms, such as Google G-Suite and Office 365.
• Experience with Business VoIP Telephony Services (On-Premise or SaaS).
• Understanding and experience with: VoIP CODECs and technologies (G.711, G.729, G.722, OPUS, H.264, VP8, VP9, WebRTC, H.323, SIP, Network Analyzers).
• Network Infrastructure (Firewalls, Routers, Switches & Wireless); WAN Technologies (MPLS, VPLS & SD-WAN).
• Data Center Technologies (Public & Private Clouds).
• Software components involved in enterprise service delivery (web servers, application servers, databases, web services, mainframes, network-attached storage, and other related technologies).
• Proven track record in implementing CCaaS (Contact Center as a Service) and UCaaS (Unified Communications as a Service) solutions.
• Engineering Services: Expertise in specialized technical and functional areas, including software engineering, programming languages, system integrations, and database management.

Why Join Dialpad

• Work at the center of the AI transformation in business communications.
• Build and ship agentic AI products that are redefining how companies operate.
• Join a team where AI amplifies every employee’s impact.
• Competitive salary, comprehensive benefits, and real opportunities for growth.

We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential.

Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.

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You'll connect deeply with customer stakeholders to understand their business goals, technical environments, and operational challenges, and architect intelligent solutions that combine the power of LLMs, SLMs, and real-time AI assistance. Your ability to translate both technical complexity and business impact will be critical to driving successful sales cycles and long-term customer outcomes.

Responsibilities:

• Act as a consultative partner to customers,uncovering business objectives, technical environments, and operational challenges to map them to AI-driven solutions.
• Act as a consultative advisor to prospective customers, uncovering operational workflows and strategic goals to design solutions leveraging Cresta’s real-time AI capabilities, including virtual agents, agent assist, and conversation intelligence.
• Lead technical discovery sessions to understand customer systems, including contact center infrastructure, telephony and IVR architecture, and CRM/workforce management platforms.
• Qualify and translate customer requirements into robust, scalable Cresta configurations, ensuring tight alignment with business value and technical feasibility.
• Design and deliver compelling, tailored product demonstrations that highlight how Cresta’s AI-powered virtual agents, real-time coaching, and analytics can deliver measurable business outcomes.
• Own the technical design and delivery of proof-of-value (POV) engagements, including integrations, real-time coaching workflows, and virtual agent use cases.
• Run ROI workshops and build business case models that connect Cresta’s capabilities to quantifiable customer impact (e.g., cost reduction, efficiency, CSAT).
• Provide insights based on your experience with AI technologies, contact center transformation, and customer success strategies.
• Serve as a technical liaison between Sales, Product, and Engineering,providing feedback on platform capabilities, customer needs, and market trends in AI, NLP, and contact center transformation.
• Stay current on emerging technologies, including LLMs, SLMs, retrieval-augmented generation (RAG), speech recognition, and contact center AI platforms.
• Deliver persuasive, tailored product demonstrations that showcase how Cresta’s AI,built on a proprietary architecture using large and small language models,drives measurable ROI through automation, efficiency, and improved customer outcomes.

Qualifications:

• 7+ years of experience in customer-facing roles, including 1–3 years in pre-sales, solutions engineering, or consulting within the enterprise software or contact center industry.
• Deep knowledge of contact center solutions, including telephony architecture (SIP, SBCs, ACDs, IVRs) and CCaaS platforms (e.g., Genesys, NICE, Five9, Amazon Connect).
• Strong understanding of AI/ML technologies, especially large language models (LLMs), small language models (SLMs), and how they are applied in conversational AI and agent augmentation.
• Experience with real-time systems, CRM tools (e.g., Salesforce), analytics platforms, and SaaS solution architecture.
• Ability to design and communicate complex solutions clearly to both technical and business audiences.
• Consultative mindset with a proven track record of leading strategic conversations, influencing stakeholders, and tailoring solutions to business goals.
• Fast learner and self-starter who thrives in high-growth, high-collaboration environments.
• Enthusiastic about Cresta’s mission and motivated to help customers unlock value from AI.

Perks & Benefits:

We offer a comprehensive and people-first benefits package to support you at work and in life:

• Comprehensive medical, dental, and vision coverage with plans to fit you and your family
• Flexible PTO to take the time you need, when you need it
• Paid parental leave for all new parents welcoming a new child
• Retirement savings plan to help you plan for the future
• Remote work setup budget to help you create a productive home office
• Monthly wellness and communication stipend to keep you connected and balanced
• In-office meal program and commuter benefits provided for onsite employees

Compensation at Cresta:

Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table. The posted base salary range represents what we expect to pay for this role in a given location. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family. This role is variable target compensation eligible. There is potential to exceed target earnings when goals are surpassed.

Base Salary Range: $180,000–$205,000 + variable & Offers Equity

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Your ability to translate both technical complexity and business impact will be critical to driving successful sales cycles and long-term customer outcomes.

Responsibilities: Act as a consultative partner to customers,uncovering business objectives, technical environments, and operational challenges to map them to AI-driven solutions. Act as a consultative advisor to prospective customers, uncovering operational workflows and strategic goals to design solutions leveraging Cresta's real-time AI capabilities, including virtual agents, agent assist, and conversation intelligence. Lead technical discovery sessions to understand customer systems, including contact center infrastructure, telephony and IVR architecture, and CRM/workforce management platforms. Qualify and translate customer requirements into robust, scalable Cresta configurations, ensuring tight alignment with business value and technical feasibility. Design and deliver compelling, tailored product demonstrations that highlight how Cresta's AI-powered virtual agents, real-time coaching, and analytics can deliver measurable business outcomes. Own the technical design and delivery of proof-of-value (POV) engagements, including integrations, real-time coaching workflows, and virtual agent use cases. Run ROI workshops and build business case models that connect Cresta's capabilities to quantifiable customer impact (e.g., cost reduction, efficiency, CSAT). Provide insights based on your experience with AI technologies, contact center transformation, and customer success strategies. Serve as a technical liaison between Sales, Product, and Engineering,providing feedback on platform capabilities, customer needs, and market trends in AI, NLP, and contact center transformation. Stay current on emerging technologies, including LLMs, SLMs, retrieval-augmented generation (RAG), speech recognition, and contact center AI platforms. Deliver persuasive, tailored product demonstrations that showcase how Cresta's AI,built on a proprietary architecture using large and small language models,drives measurable ROI through automation, efficiency, and improved customer outcomes.

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In addition, you'll help businesses solve complex communications problems felt by everyone around the world. Every business benefits from Dialpad.

Dialpad's Mid-Market sales team plays an essential role in achieving corporate business objectives. This team collaborates closely with SDRs, Channel Partners, Sales Engineers, Sales leadership, and their peers to constantly improve the efficiency and effectiveness of the full sales process.

Dialpad's Account Executive, Mid-Market, will solve tangible client challenges by redefining their definition of what's possible through the implementation of Dialpad Talk, Contact Center, and/or Sell.

In this role, you'll combine acquiring new customers and uncovering market opportunities to get the market talking about Dialpad!

This position is based in Austin, TX, and reports to a Mid-Market Regional Vice President.

Responsibilities:

• Own the entire sales process, including converting leads into a workable pipeline.

• Build strategic prospecting campaigns and sequencing to source your own opportunities.

• Manage and close complex transactions involving multiple internal and external stakeholders.

• Own your key deal reviews, forecasts, and professional career roadmap.

Skills:

• 3-5 years of sales experience in an ever-changing environment.

• Experience in managing & closing strategic deal cycles that include multiple business units and stakeholders.

• Preferred expertise in SaaS (including UCaaS and/or CCaaS).

Why Join Dialpad:

• Work at the center of the AI transformation in business communications

• Build and ship agentic AI products that are redefining how companies operate

• Join a team where AI amplifies every employee's impact

• Competitive salary, comprehensive benefits, and real opportunities for growth

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At Cresta, shipping AI is only half the story. Ensuring that AI interacts with humans reliably, accurately, and empathetically at scale is where the real challenge lies. As the QA Lead, AI Agent, you will be the ultimate guardian of the customer experience for our AI Agent product line. This role is perfect for a strategic quality expert who loves the intersection of human psychology and machine logic.

You will own the end-to-end quality strategy, from designing complex test plans for non-deterministic LLMs to building automated and scalable testing environments using Cresta's proprietary no-code test and evaluation tools. You aren't just looking for bugs; you are building the framework that allows Cresta to deploy world-class AI agents for the world's largest enterprises with total confidence.

Responsibilities

• Architect & Scale AI Evaluation Systems: Design and oversee the end-to-end framework for testing AI agent systems at scale. You will leverage LLM-driven methodologies,including automated simulations, "LLM-on-LLM" rubrics, and adversarial red-teaming,to ensure reliability, policy adherence, and logic across complex, multi-turn conversational flows.

• Drive Deployment Excellence: Partner with Forward Deployed Engineers and PMs to triage issues, identify bottlenecks, and create new test cases on the fly to address real-world deployment challenges.

• Be the Customer’s Voice: Conduct manual UAT and voice-call testing to represent the end-customer experience. You take it personally when an agent lacks empathy or clarity, and you excel at articulating these nuances to the engineering team and clients.

• Lead and Scale the Team: lead a pod of QA analysts and partners. You will define the best practices, communication loops, and shared knowledge base that allow the QA function to scale alongside our rapidly growing product line.

Requirements

• 5+ years of experience in Quality Engineering, Deployments, or Technical QA, ideally within an AI or high-growth SaaS environment.

• Systems Thinking: A strong technical intuition and curiosity about how LLMs work. While you don't need to code, you must be comfortable navigating technical concepts like LLM, RAG, prompt logic, and multi-turn conversational flows.

• Operational Leadership: Proven ability to large E2E technical projects through partners, and a passion for building processes that improve efficiency between QA, Engineering, and Product.

• The "QA Nose": An uncanny ability to find the edge case and a bias toward action. You anticipate bottlenecks before they happen and deliver solutions with urgency.

• High Empathy: A consultative mindset with the ability to represent the "human element" of a customer support interaction.

• Startup Agility: You thrive in fast-paced environments, excel at turning ambiguity into execution, and are comfortable "rolling up your sleeves" to build.

Bonus Points

• Experience with CCaaS (Contact Center as a Service), telephony, or STT/TTS (Speech-to-Text) technologies.

• Background in Conversation Design or SDET roles.

• Experience leading team with direct reports.

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Dialpad is the AI-native business communications platform. We unify calling, messaging, meetings, and contact center on a single platform - powered by AI that understands every conversation in real time.

More than 70,000 companies around the globe, including WeWork, Asana, NASDAQ, AAA Insurance, COMPASS Realty, Uber, Randstad, and Tractor Supply, rely on Dialpad to build stronger customer connections using real-time, AI-driven insights.

We’re now leading the shift to Agentic AI: intelligent agents that don’t just analyse conversations but take action by automating workflows, resolving customer issues, and accelerating revenue in real time. Our DAART initiative (Dialpad Agentic AI in Real Time) is redefining what a communications platform can do.

Visit dialpad.com to learn more.

Being a Dialer

At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.

We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.

We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level.

We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.

Your Role

As a Client Account Executive for Mid-Market at Dialpad, you will be responsible for providing best-in-class strategic account management across a portfolio of existing Dialpad customers while growing year-over-year revenue.

Serving as a consultant to the client, the CAE will demonstrate the value of what's possible through the implementation of additional Dialpad product suite offerings.

The CAE will develop and execute a sales strategy for their book of business.

They will be responsible for meeting or exceeding sales and revenue goals and objectives, managing overall customer relationships, and ensuring customer satisfaction.

The CAE is ultimately responsible for ensuring our customers continually realise the value of their accounts, driving positive outcomes for both the customer and Dialpad.

This position reports to our Sales Manager and has the opportunity to be based in our Denver Office.

What you’ll do

• Focused on a portfolio of Mid-Market customers, the Mid-Market CAE will own the sales process from start to finish.

You will work closely with Sales Managers, Sales Engineers, Customer Success, Professional Services, Marketing, and Dialpad Partners to grow our existing customer base.

• Create a territory account plan for how you will consistently achieve your quarterly goals and activity metrics.

• Cultivate relationships with our customers to gain insight into customer strategy and expansion plans,aligning our product suite with their goals.

• Generate a pipeline and drive an efficient sales process.

• Achieve or exceed quarterly revenue goals.

• Serve as a Dialpad expert, becoming a trusted advisor and resource for your customers.

• Identify customers who would be a good fit for the Customer Advisory Board and Executive Sponsor Program.

Become an advocate for the customer to return to Dialpad.

Skills you’ll bring

• 3-5+ years of experience in a closing sales role.

Previous Mid-Market experience preferred.

• Proven success in meeting and exceeding revenue targets with either a New Business or Account Management background.

• Ability to communicate, present, and influence key stakeholders and decision-makers.

• Experience with solution-selling techniques such as SPICED and/or MEDDICC.

• Experience providing timely and accurate forecasts to sales leadership.

• Excellent time management skills with the ability to track numerous details.

• Willingness to travel to customer locations or events as needed.

• SaaS sales background required, with bonus points for UCaaS/CCaaS.

• Experienced with CRM software (e.g., Salesforce) and GSuite tools (Google Sheets).

Why Join Dialpad

Work at the center of the AI transformation in business communications

Build and ship agentic AI products that are redefining how companies operate

Join a team where AI amplifies every employee’s impact

Competitive salary, comprehensive benefits, and real opportunities for growth

We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential.

We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection.

Our exceptional culture, repeatedly recognised as a Great Place to Work, ensures that every employee feels valued and empowered to contribute to our collective success.

Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

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As a Client Account Executive, Enterprise, you will be responsible for providing best-in-class account management across a portfolio of existing Dialpad customers while growing year-over-year revenue.

Serving as a consultant to the client, the CAE will demonstrate the value of what's possible through the implementation of additional Dialpad product suite offerings. The CAE will develop and execute a sales strategy for their book of business.

Responsibilities

• Focused on a portfolio of customers, the Enterprise CAE will own the sales process from start to finish.
• Work closely with Sales Managers, Sales Engineers, Customer Success, Professional Services, Marketing, and Dialpad Partners to grow our existing customer base.
• Create an account plan for how you will achieve your quarterly goals.
• Cultivate relationships with our customers to gain insight into customer strategy and expansion plans.
• Work leads and generate pipeline.
• Achieve or exceed quarterly revenue goals.
• Serve as a Dialpad expert and become a trusted advisor and resource for your customers.
• Identify customers who would be a good fit for the Customer Advisory Board and Executive Sponsor Program.

Become an advocate for the customer back to Dialpad.

Requirements

• 7+ years of sales experience in an ever-changing environment.
• UCaaS / CCaaS experience strongly preferred.
• Proven success in meeting and exceeding revenue targets with either a New Business or Client Sales background.
• Ability to communicate, present, and influence key stakeholders and decision-makers.
• Experience providing timely and accurate forecasts to sales leadership.
• Excellent time management and organizational skills with the ability to track complex details.
• Experienced with CRM software (e.g., Salesforce) and G Suite tools (Google Sheets).

Why Join Dialpad

• Work at the center of the AI transformation in business communications
• Build and ship agentic AI products that are redefining how companies operate
• Join a team where AI amplifies every employee’s impact
• Competitive salary, comprehensive benefits, and real opportunities for growth

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Dialpad is the AI-native business communications platform. We unify calling, messaging, meetings, and contact center on a single platform - powered by AI that understands every conversation in real time.

As an Account Executive, Commercial, you'll own the complete sales process from start to finish. You'll work closely with Sales Managers and Sales Engineers to take a small business prospect to an active Dialpad client. In addition, you'll help businesses solve complex communication problems felt by everyone around the world.

Dialpad's Account Executive, Commercial, will solve tangible client obstacles by redefining their definition of what's possible through the implementation of Dialpad Talk, Contact Center, and/or Sell.

In this role, you'll combine acquiring new customers and uncovering market opportunities to get the market talking about Dialpad!

Dialpad's Commercial Sales team plays an essential role in achieving corporate business objectives. This team collaborates closely with Sales Engineers, Sales Managers, Channel Partners, and their peers to constantly improve the efficiency and effectiveness of the full sales process.

This is a hybrid role where the candidate is expected to be in our Sydney office three days per week and reports to our Head of Sales ANZ.

Responsibilities

• Own the entire sales process, including working leads and generating pipeline

• Build talk tracks to align with specific client use cases

• Build strategic outbounding campaigns and sequencing to source your own opportunities

• Have weekly 1:1s with your Manager consisting of coaching, key deal reviews, forecasts, and career roadmap

Skills

• 1-2 years of professional closing sales experience in an ever-changing environment

• Experience in managing & closing strategic deal cycles that include multiple business units and stakeholders

• Preferred expertise in SaaS Sales (including UCaaS and/or CCaaS)

• Experience in Salesforce preferred

Why Join Dialpad

• Work at the center of the AI transformation in business communications

• Build and ship agentic AI products that are redefining how companies operate

• Join a team where AI amplifies every employee's impact

• Competitive salary, comprehensive benefits, and real opportunities for growth

Benefits

• Competitive salary

• Comprehensive benefits

• Real opportunities for growth

• Work at the center of the AI transformation in business communications

• Build and ship agentic AI products that are redefining how companies operate

• Join a team where AI amplifies every employee's impact

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Our Customers ------------ More than 70,000 companies around the globe, including WeWork, Asana, NASDAQ, AAA Insurance, COMPASS Realty, Uber, Randstad, and Tractor Supply, rely on Dialpad to build stronger customer connections using real-time, AI-driven insights.

Your Role -------- As a Client Account Executive for Mid-Market at Dialpad, you will be responsible for providing best-in-class strategic account management across a portfolio of existing Dialpad customers while growing year-over-year revenue.

Responsibilities ---------------

• Focused on a portfolio of Mid-Market customers, the Mid-Market CAE will own the sales process from start to finish.
• Create a territory account plan for how you will consistently achieve your quarterly goals and activity metrics.
• Cultivate relationships with our customers to gain insight into customer strategy and expansion plans,aligning our product suite with their goals.
• Generate pipeline and drive an efficient sales process.
• Achieve or exceed quarterly revenue goals.
• Serve as a Dialpad expert and become a trusted advisor and resource for your customers.

Requirements -----------

• 3-5+ years of experience in a closing sales role.
• Proven success in meeting and exceeding revenue targets with either a New Business or Account Management background.
• Ability to communicate, present, and influence key stakeholders and decision-makers.
• Experience with solution selling techniques such as SPICED and/or MEDDICC.
• Experience providing timely and accurate forecasts to sales leadership.
• Excellent time management skills with the ability to track numerous details.
• Willingness to travel to customer locations or events as needed.
• SaaS sales background required, with bonus points for UCaaS/CCaaS.
• Experienced with CRM software (e.g., Salesforce) and GSuite tools (Google Sheets).

Why Join Dialpad -------------- We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential.

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The CAE will serve as a consultant to the client, demonstrating the value of what's possible through the implementation of additional Dialpad product suite offerings.

Key responsibilities include developing and executing a sales strategy for their book of business, meeting or exceeding sales and revenue goals and objectives, overall customer relationship management, and customer satisfaction.

This position reports to our RVP, Client Sales, Mid-Market and is based in either our San Ramon or San Francisco office.

Key skills include 3-5+ years of experience in a closing sales role, proven success in meeting and exceeding revenue targets with either a New Business or Account Management background, ability to communicate, present, and influence key stakeholders and decision-makers, and experience with solution selling techniques such as SPICED and/or MEDDICC.

The target base salary range for this position is $79,999-$80,000.50 USD.

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Dialpad is the AI-native business communications platform. We unify calling, messaging, meetings, and contact center on a single platform - powered by AI that understands every conversation in real time.

More than 70,000 companies around the globe, including WeWork, Asana, NASDAQ, AAA Insurance, COMPASS Realty, Uber, Randstad, and Tractor Supply, rely on Dialpad to build stronger customer connections using real-time, AI-driven insights.

We’re now leading the shift to Agentic AI: intelligent agents that don’t just analyse conversations but take action by automating workflows, resolving customer issues, and accelerating revenue in real time. Our DAART initiative (Dialpad Agentic AI in Real Time) is redefining what a communications platform can do.

Visit dialpad.com to learn more.

Being a Dialer

At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.

We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.

We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level.

We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.

Your role

As an Account Executive, Mid-Market, you’ll own the complete sales process from start to finish. You’ll work closely with Sales leadership and Sales Engineers to develop a medium-sized business prospect into an active Dialpad client.

In addition, you’ll help businesses solve complex communications problems felt by everyone around the world. Every business benefits from Dialpad.

Dialpad’s Mid-Market sales team plays an essential role in achieving corporate business objectives. This team collaborates closely with SDRs, Channel Partners, Sales Engineers, Sales leadership, and their peers to constantly improve the efficiency and effectiveness of the full sales process.

Dialpad’s Account Executive, Mid-Market, will solve tangible client challenges by redefining their definition of what’s possible through the implementation of Dialpad Talk, Contact Center, and/or Sell.

In this role, you’ll combine acquiring new customers and uncovering market opportunities to get the market talking about Dialpad!

This position is based in Denver, CO, and reports to a Mid-Market Regional Vice President.

What you’ll do

• Own the entire sales process, including converting leads into a workable pipeline.

• Build strategic prospecting campaigns and sequencing to source your own opportunities.

• Manage and close complex transactions involving multiple internal and external stakeholders.

• Own your key deal reviews, forecasts, and professional career roadmap.

Skills you’ll bring

• 3-5 years of sales experience in an ever-changing environment.

• Experience in managing & closing strategic deal cycles that include multiple business units and stakeholders.

• Preferred expertise in SaaS (including UCaaS and/or CCaaS).

Why Join Dialpad

• Work at the center of the AI transformation in business communications

• Build and ship agentic AI products that are redefining how companies operate

• Join a team where AI amplifies every employee’s impact

• Competitive salary, comprehensive benefits, and real opportunities for growth

We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential.

We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognised as a Great Place to Work, ensures that every employee feels valued and empowered to contribute to our collective success.

Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

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Cresta's AI Agent team is building enterprise-grade AI Agents that can operate inside real-world contact center environments. A critical part of that mission is enabling our AI Agents to seamlessly integrate with customers' CCaaS platforms (Contact Center as a Service), including voice and digital channels , and to smoothly transition conversations between AI and human agents when needed.

This team is focused on building the backend systems that allow our AI Agents to:

• Integrate deeply with leading CCaaS platforms
• Participate in live customer conversations across voice and chat
• Maintain full conversation state and context
• Perform real-time actions within the CCaaS ecosystem
• Seamlessly hand off conversations to human agents , without losing context, history, or workflow state
• Support human agents with AI assistance after transfer

We are looking for strong backend engineers who want to work at the intersection of distributed systems, real-time communication, enterprise integrations, and AI Agent orchestration.

As a Staff Backend Engineer, you will lead the architecture and technical direction of Cresta’s AI Agent integration platform. You will define how our AI Agents connect to, operate within, and scale across complex enterprise ecosystems.

Responsibilities:

• Lead the architecture and evolution of Cresta’s AI Agent integration framework across CCaaS platforms
• Design scalable, extensible backend systems that manage real-time conversation state, session lifecycle, and context propagation
• Establish architectural patterns for AI-to-human handoff that ensure durability, reliability, and seamless customer experience
• Define integration strategies for voice, chat, messaging, routing, and agent desktop APIs across enterprise platforms
• Drive system design for high availability, low latency, and fault tolerance in real-time environments
• Set standards for observability, monitoring, incident response, and operational excellence
• Partner closely with ML engineers to operationalize AI Agent capabilities into production-grade systems
• Influence technical roadmap and prioritization in collaboration with engineering leadership
• Mentor senior engineers and raise the bar for backend engineering excellence across the organization
• Lead complex cross-team technical initiatives from design through production rollout

Qualifications We Value:

• Bachelor’s degree in Computer Science or related field
• 8+ years of experience building scalable backend systems in production environments
• Demonstrated experience leading architecture for large-scale distributed systems
• Deep expertise in API design (REST, gRPC) and service-oriented architectures
• Strong understanding of real-time communication systems and low-latency system design
• Experience designing integrations with third-party enterprise platforms and APIs
• Proven track record of driving technical direction across teams
• Experience with containerized environments (Kubernetes, Docker)
• Experience with cloud platforms such as AWS, GCP, or Azure
• Strong expertise in reliability engineering, observability, and enterprise-grade security
• Experience with CCaaS platforms, contact center systems, or real-time communications is highly valued
• Familiarity with AI Agents, LLM-based systems, or AI orchestration platforms is a strong plus

Perks & Benefits:

• We offer Cresta employees a variety of medical, dental, and vision plans, designed to fit you and your family’s needs
• Paid parental leave to support you and your family
• Monthly Health & Wellness allowance
• Work from home office stipend to help you succeed in a remote environment
• Lunch reimbursement for in-office employees
• PTO: 3 weeks in Canada

Compensation for this position includes a base salary, equity, and a variety of benefits. Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable.

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