As an Enterprise Solutions Engineer, you will partner with Enterprise Account Executives to showcase the power of Cresta to potential customers. You will provide technical insights and solutioning to stakeholders both internal and external by understanding customers' technical requirements. You will conduct product demos, manage technical validation activities, and ultimately help develop the business case for the prospect during the sales cycle.
\nResponsibilities: Qualify new sales opportunities by understanding customer requirements and converting it to Cresta technical requirements Partner with Enterprise Account Executives to discover and understand the prospect's situation and the challenges that they are experiencing Lead discovery calls with prospective customers & internal cross-functional teams to build and deliver product demos. Solving problems for potential customers and demonstrating the value of Cresta product Provide your prospects with insights and learnings from your vast experience in helping customers improve their contact center and customer experience operations Drive adoption during proof of values by training individual managers and users on the Cresta solution Translate prospect use cases into brilliant technical solutions and demonstrate the path to ROI Deliver captivating product demos highlighting value propositions to get prospects excited about how Cresta will help them reach their goals Run ROI workshops to translate our solution into a financial business case proposal Provide feedback to product management about the successes and failures in the field
\nQualifications: 4+ years of experience in customer-facing roles, with 1–3 years in a technical pre-sales capacity supporting large enterprise sales cycles Deep hands-on expertise with Conversational AI and CCaaS platforms, helping customers modernize contact center operations Known for a strong work ethic, enthusiasm, and thoughtful engagement with clients and internal teams alike Desire to practice and prepare your presentation (or demo) meticulously, as you always strive for perfection Natural problem-solver; resourceful in leveraging internal teams and cross-functional collaboration to move deals forward Fast learner with a passion for new technology and a talent for simplifying complexity for customers Experienced with Salesforce.com, contact center infrastructure, and enterprise SaaS environments You embody our core Operating Principles
\nPerks & Benefits: Comprehensive medical, dental, and vision coverage with plans to fit you and your family Flexible PTO to take the time you need, when you need it Paid parental leave for all new parents welcoming a new child Retirement savings plan to help you plan for the future Remote work setup budget to help you create a productive home office Monthly wellness and communication stipend to keep you connected and balanced In-office meal program and commuter benefits provided for onsite employees
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\nYou'll connect deeply with customer stakeholders to understand their business goals, technical environments, and operational challenges, and architect intelligent solutions that combine the power of LLMs, SLMs, and real-time AI assistance. Your ability to translate both technical complexity and business impact will be critical to driving successful sales cycles and long-term customer outcomes.
\nResponsibilities:
\nQualifications:
\nPerks & Benefits:
\nWe offer a comprehensive and people-first benefits package to support you at work and in life:
\nCompensation at Cresta:
\nCresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table. The posted base salary range represents what we expect to pay for this role in a given location. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family. This role is variable target compensation eligible. There is potential to exceed target earnings when goals are surpassed.
\nBase Salary Range: $180,000–$205,000 + variable & Offers Equity
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\nYour ability to translate both technical complexity and business impact will be critical to driving successful sales cycles and long-term customer outcomes.
\nResponsibilities: Act as a consultative partner to customers,uncovering business objectives, technical environments, and operational challenges to map them to AI-driven solutions. Act as a consultative advisor to prospective customers, uncovering operational workflows and strategic goals to design solutions leveraging Cresta's real-time AI capabilities, including virtual agents, agent assist, and conversation intelligence. Lead technical discovery sessions to understand customer systems, including contact center infrastructure, telephony and IVR architecture, and CRM/workforce management platforms. Qualify and translate customer requirements into robust, scalable Cresta configurations, ensuring tight alignment with business value and technical feasibility. Design and deliver compelling, tailored product demonstrations that highlight how Cresta's AI-powered virtual agents, real-time coaching, and analytics can deliver measurable business outcomes. Own the technical design and delivery of proof-of-value (POV) engagements, including integrations, real-time coaching workflows, and virtual agent use cases. Run ROI workshops and build business case models that connect Cresta's capabilities to quantifiable customer impact (e.g., cost reduction, efficiency, CSAT). Provide insights based on your experience with AI technologies, contact center transformation, and customer success strategies. Serve as a technical liaison between Sales, Product, and Engineering,providing feedback on platform capabilities, customer needs, and market trends in AI, NLP, and contact center transformation. Stay current on emerging technologies, including LLMs, SLMs, retrieval-augmented generation (RAG), speech recognition, and contact center AI platforms. Deliver persuasive, tailored product demonstrations that showcase how Cresta's AI,built on a proprietary architecture using large and small language models,drives measurable ROI through automation, efficiency, and improved customer outcomes.
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\nCresta's AI Agent team is building enterprise-grade AI Agents that can operate inside real-world contact center environments. A critical part of that mission is enabling our AI Agents to seamlessly integrate with customers' CCaaS platforms (Contact Center as a Service), including voice and digital channels , and to smoothly transition conversations between AI and human agents when needed.
\nThis team is focused on building the backend systems that allow our AI Agents to:
\nWe are looking for strong backend engineers who want to work at the intersection of distributed systems, real-time communication, enterprise integrations, and AI Agent orchestration.
\nAs a Staff Backend Engineer, you will lead the architecture and technical direction of Cresta’s AI Agent integration platform. You will define how our AI Agents connect to, operate within, and scale across complex enterprise ecosystems.
\nResponsibilities:
\nQualifications We Value:
\nPerks & Benefits:
\nCompensation for this position includes a base salary, equity, and a variety of benefits. Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable.
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