We have a Hybrid approach to working here at Engine - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person.

In this role within Engine’s Product & Technology function, you’ll run one or more subdomains in the Cards area, ensuring successful product development throughout, as well as having oversight and involvement in the creation of new cards features.

You’ll also work closely with the wider cards product team, including contributing to the broader cards roadmap.

You’ll have touch points with our existing and future clients to ensure we support them effectively.

You’ll enjoy problem solving, getting to the detail, and understanding how clients can make the best use of our product, whilst designing ways to improve it.

Your work will span product strategy, client-facing requirements gathering & solution design, and product ownership in an Engineering context.

Key responsibilities include:

• Taking ownership of a best-in-class card product by scoping out breakthrough features, and owning the end-to-end delivery of your sub-domain(s) in close alignment with the Product and Engineering domain leaders.

• Contributing to the overall card roadmap with inputs from your subdomain(s).

• Working cross-functionally with engineers, designers, document writers, and QA to drive the design and delivery of improvements to the product that align with the vision of the business, taking into account existing and potential clients.

• Confidently and independently prioritising incoming tasks and clearly communicating ‘the what’ and ‘the why’ of each decision to both internal and external stakeholders.

• Managing deadlines and being responsible for proactively raising delivery risks that may impact our client projects.

• Developing a close relationship with our Delivery and Customer Success teams, taking the lead on assessing feature requests and client requirements as a key input into overall feature and roadmap definition.

• Working closely with our Business Development team by helping the team understand Engine’s capabilities in your domain and joining early-stage Sales conversations as an SME.

• Being responsible for being the champion of the feature, telling different teams and clients about the product, and adapting your style of communication and materials to different stakeholders.

Requirements include:

• 2+ years of direct Product manager/owner experience, ideally in FinTech or with a regulated lender.

• Having owned and delivered new features, projects or products from start to finish and have gathered clear learnings on what went well and what didn’t.

• Strong preference that you have experience in card payments: Visa/Mastercard, card payment regulatory compliance, 3DS, mobile wallets, card processing.

• Experience working across different regions and jurisdictions is a plus.

• Being comfortable leading multiple workstreams on the go as well as presenting existing and new capabilities internally and externally to clients.

• Having experience working directly with APIs.

• Having a keen eye for mobile UX and a good understanding of market trends in the cards world.

• Being able to manage competing priorities, whilst keeping sight of the big picture and driving towards an end goal.

• Being intellectually and technically curious and enjoying learning what things do and how they work.

• Having a knack for understanding technical concepts and enjoying getting into the details with engineering and design.

• Having good communication skills that will be required to work with both internal and external stakeholders.

• Being comfortable handling ambiguity and working in a flat structure.

• Proactively taking accountability for important and strategic activities.

Interview process includes a 45-minute conversation with someone from the team, a 1-hour conversation with two more people from the team including our Technical Product Director, and a 45-minute conversation with two of the senior leadership team.

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This role blends deep technical expertise with strong communication and collaboration skills. You'll become an Engine expert, understanding its architecture, technology, and functionality, allowing you to effectively communicate its capabilities and value to both technical and non-technical audiences.

Key responsibilities include:

• Leading on technical designs during the Engine implementation phase, building relationships with a variety of stakeholders within clients and SI partners such as their Engineering leads and Service Owners.

• Working closely with our clients and SI partners on the technical detail of implementing Engine, providing solutions to identified requirements and working with our Product and engineering teams to fulfill them.

• Helping clients maximise Engine's current and future capabilities to solve their requirements and meticulously documenting scope and roadmap decisions to guide subsequent delivery waves, bringing in expertise from our Product Owners and engineering teams where required.

• Taking ownership of the technical aspects of client deliveries, collaborating closely with our SI partners to overcome challenges and achieve seamless integrations.

• Providing expert guidance to client engineering teams, using documentation, API specifications, and sequence diagrams to foster a deep understanding of Engine's architecture and functionalities.

• Collaborating closely with our Client Success team to troubleshoot technical issues, translate client needs into new technical requirements, and architect innovative solutions that enhance the Engine platform.

Requirements:

• Experience of end-to-end software engineering / solution architecture across the software delivery lifecycle.

• Experience with software service design and integration, such as RESTful APIs, OpenAPI specification and sequence diagrams.

• Experience of cloud infrastructure and large-scale cloud applications.

• Experience working in a client-facing role and building relationships with stakeholders.

• Strong interpersonal communication and collaboration skills.

Nice to Have:

• Experience relating to retail or business banking, core banking, card processing or payments.

• Experience of delivery and implementation of core banking or large-scale digital transformation programmes, application migration and solution integration.

• Commercial acumen with experience of building business cases.

• Experience in a SaaS organisation in a Client Solutions or Client Engineering role.

• Knowledge of financial regulations around the world.

About you:

• You have a focus on delivery and getting things done for a client.

• You have the ability to work well with people from a variety of levels, roles and technical backgrounds.

• You're able to communicate clearly about technical subjects.

• You're comfortable working in a varied role, collaboratively in a team, with a flat structure.

• You're comfortable travelling nationally to our London office (initial upskilling will require a period of time working with our Engineers & Product team in London).

• You're comfortable travelling internationally.

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This role blends deep technical expertise with strong communication and collaboration skills. You'll become an Engine expert, understanding its architecture, technology, and functionality, allowing you to effectively communicate its capabilities and value to both technical and non-technical audiences.

You'll lead on technical designs during the Engine implementation phase, building relationships with a variety of stakeholders within clients and SI partners such as their Engineering leads and Service Owners.

You will work closely with our clients and SI partners on the technical detail of implementing Engine, providing solutions to identified requirements and working with our Product and engineering teams to fulfill them.

Your contributions will also extend to shaping Engine's product roadmap and supporting existing clients with additional capabilities to meet their strategic aims.

You'll help them maximise Engine's current and future capabilities to solve their requirements and meticulously document scope and roadmap decisions to guide subsequent delivery waves, bringing in expertise from our Product Owners and engineering teams where required.

You will also be a technical champion for our existing clients, ensuring their ongoing success.

This includes taking ownership of the technical aspects of client deliveries, collaborating closely with our SI partners to overcome challenges and achieve seamless integrations.

You'll provide expert guidance to client engineering teams, using documentation, API specifications, and sequence diagrams to foster a deep understanding of Engine's architecture and functionalities.

Additionally, you will collaborate closely with our Client Success team to troubleshoot technical issues, translate client needs into new technical requirements, and architect innovative solutions that enhance the Engine platform.

The ideal candidate will have experience of end-to-end software engineering / solution architecture across the software delivery lifecycle, experience with software service design and integration, and experience working in a client-facing role and building relationships with stakeholders.

The role requires strong interpersonal communication and collaboration skills, as well as the ability to work well with people from a variety of levels, roles and technical backgrounds.

You'll be comfortable working in a varied role, collaboratively in a team, with a flat structure, and comfortable traveling nationally to our London office (initial upskilling will require a period of time working with our Engineers & Product team in London).

You'll also be comfortable traveling internationally.

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You will be involved in both the sales and delivery phases of a project as well as ongoing client success, collaborating with teams across Engine in Technology, Delivery, Product, Client Success and Business Development.

The role requires travel around North America, and occasional further travel.

This role blends deep technical expertise with strong communication and collaboration skills. You'll become an Engine expert, understanding its architecture, technology, and functionality, allowing you to effectively communicate its capabilities and value to both technical and non-technical audiences.

You'll lead on technical designs during the Engine implementation phase, building relationships with a variety of stakeholders within clients and SI partners such as their Engineering leads and Service Owners.

You will work closely with our clients and SI partners on the technical detail of implementing Engine, providing solutions to identified requirements and working with our Product and engineering teams to fulfil them.

Your contributions will also extend to shaping Engine's product roadmap and supporting existing clients with additional capabilities to meet their strategic aims.

You’ll help them maximise Engine’s current and future capabilities to solve their requirements and meticulously document scope and roadmap decisions to guide subsequent delivery waves, bringing in expertise from our Product Owners and engineering teams where required.

You will also be a technical champion for our existing clients, ensuring their ongoing success.

This includes taking ownership of the technical aspects of client deliveries, collaborating closely with our SI partners to overcome challenges and achieve seamless integrations.

You'll provide expert guidance to client engineering teams, using documentation, API specifications, and sequence diagrams to foster a deep understanding of Engine's architecture and functionalities.

Additionally, you will collaborate closely with our Client Success team to troubleshoot technical issues, translate client needs into new technical requirements, and architect innovative solutions that enhance the Engine platform.

Must have experience of end-to-end software engineering / solution architecture across the software delivery lifecycle, experience with software service design and integration, such as RESTful APIs, OpenAPI specification and sequence diagrams, experience of cloud infrastructure and large-scale cloud applications, experience working in a client-facing role and building relationships with stakeholders, and strong interpersonal communication and collaboration skills.

Nice to have experience relating to retail or business banking, core banking, card processing or payments, experience of delivery and implementation of core banking or large-scale digital transformation programmes, application migration and solution integration, commercial acumen with experience of building business cases, experience in a SaaS organisation in a Client Solutions or Client Engineering role, and knowledge of financial regulations around the world.

About you, you have a focus on delivery and getting things done for a client, you have the ability to work well with people from a variety of levels, roles and technical backgrounds, you’re able to communicate clearly about technical subjects, you’re comfortable working in a varied role, collaboratively in a team, with a flat structure, you’re comfortable travelling nationally to our London office (initial upskilling will require a period of time working with our Engineers & Product team in London), and you’re comfortable travelling internationally.

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Finexio is the leader in AP Payments as a Service, powering the leading embedded payments approach for B2B payments. We simplify how businesses process and receive payments by embedding electronic payments and cash-flow optimization directly into AP and procurement software.

The Role

The Supplier Enablement Associate – Merchant Services is a sales-execution role responsible for converting suppliers into active electronic payment and merchant services participants. This is not an order-taking or “do what I’m told” role. We need someone who thinks, engages, and owns outcomes at the supplier level.

You will run outbound and inbound supplier conversations, lead discovery, position value, handle objections, and drive suppliers through onboarding and activation. You’re expected to diagnose what’s blocking a supplier, adjust your approach, and push the process forward—without waiting for someone to tell you the next step.

Success is measured by supplier conversion and activation (virtual card, ACH, and merchant services), time-to-live, consistent pipeline movement, and clean, accurate CRM documentation.

Responsibilities

Drive Supplier Conversion (Electronic Adoption + Merchant Services)

• Run outbound and inbound supplier outreach to convert suppliers to Finexio payment methods (virtual card, Finexio Express, ACH) and merchant services where applicable.
• Lead discovery to understand current acceptance methods, volumes, and blockers; recommend the best-fit enablement path.
• Communicate value, handle objections (fees, timing, process change), and secure supplier commitment through activation.

Own Merchant Services Enablement End-to-End

• Qualify suppliers, collect required data, and complete application workflows through underwriting and activation.
• Coordinate with internal teams and processing partners to remove friction and keep deals moving.
• Manage time-to-live and follow-ups to ensure suppliers go live and begin processing.

Pipeline & CRM Accountability

• Own an assigned pipeline with disciplined follow-up, clear next steps, and measurable progression.
• Maintain accurate Salesforce activity logging, stage updates, and audit-ready notes/documentation.

Execution, Accuracy, and Escalation Management

• Ensure supplier records and payment instructions are accurate and compliant with Finexio standards.
• Identify issues early, troubleshoot where possible, and escalate appropriately to Operations/Risk/Support to protect conversion timelines.

Reporting & Continuous Improvement

• Track and monitor enrollment, activation, and conversion metrics.
• Identify workflow gaps, bottlenecks, and improvement opportunities.
• Contribute to documentation, training materials, and process enhancements as merchant services scale.

What Success Looks Like (30 / 60 / 90 Days)

First 30 Days

• Complete onboarding across Finexio payment products (virtual card, ACH) and merchant services workflows.
• Start running supplier outreach and discovery calls independently (with coaching as needed).
• Show disciplined CRM habits: log 100% of activity, keep stages/next steps current, and maintain clean supplier records.
• Execute daily outreach cadence and follow-up SLAs consistently (calls, emails, callbacks).

First 60 Days

• Independently run merchant services deals end-to-end: discovery → qualification → application intake → underwriting coordination → activation.
• Manage a high-volume supplier pipeline and consistently move suppliers through defined stages without stall-outs.
• Begin producing measurable outcomes: improving enrollments to targeted payment methods (VC/ACH/MS) and reducing time-to-next-step.
• Maintain strong data hygiene and documentation quality that reduces back-and-forth with Ops/Support.

First 90 Days

• Consistently hit or exceed conversion benchmarks for supplier payment adoption, including merchant services conversions and activations.
• Maintain high accuracy across supplier records and a low escalation/rework rate (clean submissions, fewer exceptions).
• Operate as a dependable execution partner to Account Management, Sales, and Operations—proactively communicating risks, progress, and blockers.
• Demonstrate repeatable execution: steady activity, predictable pipeline movement, and reliable outcomes week over week.

Requirements

• 3+ years in a supplier-facing payments role (supplier enablement, payment operations, merchant services onboarding, or payment processing) where you owned outcomes—not just support tickets.
• Proven ability to convert suppliers to payment methods (virtual card, ACH, and/or merchant services) and manage to conversion benchmarks and activation timelines.
• Merchant services experience is strongly preferred: you’ve sold, qualified, or onboarded merchants/suppliers into acquiring solutions and understand the path from discovery → application → underwriting → activation.
• B2B payments exposure in fintech, AP automation, hospitality, procurement, or similar supplier ecosystems (high-volume vendor outreach environments).
• Working knowledge of payment rails: virtual card, ACH, and merchant acquiring/card processing fundamentals (what’s required, how it works, common objections).
• Comfortable running supplier discovery calls: you can ask the right questions, articulate value, handle objections, and drive a clear next step.
• High-volume execution + precision: strong attention to detail and ability to manage multiple suppliers/workflows at once without sacrificing data quality.
• CRM discipline (Salesforce preferred): you consistently log activity, maintain accurate stages/next steps, and keep pipeline data clean and reliable.

Benefits

• Competitive salary
• Stock options
• Medical, dental, and vision insurance
• Unlimited vacation policy
• Fully remote work environment
• The chance to work in a fast-paced startup environment with experienced industry leaders
• An environment where you can make a real, measurable impact on a high-growth fintech product
• Quarterly virtual team building activities and monthly team lunches
• Compensation: $47,000 - $48,500 (OTE $70,000 - $85,000)

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