90cf3dbc-2b3 FBS Network Engineer FBS – Farmer Business Services is part of Farmers operations with the purpose of building a global approach to identifying, recruiting, hiring, and retaining top talent. We believe that the foundation of every successful business lies in having the right people with the right skills. As a Network Engineer, you would support for any/all project activities within network and telecom, including gathering customer requirements and providing pricing support for needed requirements. This includes the supporting the design, development, documentation, implementation and operation of the network and telecom systems, including prototypes into the production environment.

Responsibilities:

  • Ensuring the business logic and call flows remain intact throughout the migration.
  • Managing the carrier porting, SIP trunking, and infrastructure configuration.
  • Support the collection and management of customer requirements (RFS), including attending customer pre-project discussions to represent network and telecom.
  • Support the process of developing ROMs (project estimates), defend the ROM and solicit formal ROM approvals
  • Support the direct implementation of small network and/or telecom projects, including the development and management of project plans
  • Assist in the on-boarding of external resources to support larger projects or to support a large number of projects. In addition, provide oversight to the 3rd party engineering resources to assist with the implementation of the project(s).
  • Provide monthly reporting data for all project activities. This role will act as a mentor to lower roles, and support a continuous process improvement activities.
  • Working with their manager and/or director, this role will help provide individual and team goals to the management to be used in the annual performance management tool, Additional responsibilities include assisting in the training of new hires.
  • Support the design, development, documentation, implementation and operation of the network and telecom systems, including prototypes into the production environment Project management
  • Understands basics of project management, timelines and critical path Budget awareness
  • Understanding of project budgets including understanding of basic finance treatments and timings Dependability and Time Management
  • Completes assigned tasks on time and predictably.

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]]> full-time mid remote Telecom system experience, Advanced Scripting: Expert-level knowledge of Cisco Unified Contact Center Enterprise (UCCE) scripting and call studio., Call Flow Logic: Ability to reconfigure and validate complex call flows, IVR menus, and queueing logic to align with new Bandwidth entry points., Platform Knowledge: Strong grasp of Finesse, CUIC (reporting), and CVP (Voice Portal)., Post-Migration Support: Experience providing Tier 3 support for contact center agents and managing 'Day 2' optimization based on business feedback., Carrier & Porting Expertise: Proven experience managing large-scale Toll-Free and DID migrations (preferable to Bandwidth)., SIP & Gateway Management: Deep knowledge of Cisco VCube (CUBE) setup, dial-peer configuration, and SIP normalization., Infrastructure: Proficiency in Cisco Unified Communications Manager (CUCM) and Cisco Unified Border Element. Engineering Technology Capgemini https://logos.yubhub.co/capgemini.com.png Capgemini is a multinational consulting and professional services firm that provides technology, consulting, and outsourcing services. It has over 350,000 employees across 50 countries. https://www.capgemini.com/ https://jobs.workable.com/view/pRd2TCTkwU2dEo2ipYoB7J/remote-fbs-network-engineer-in-brazil-at-capgemini Brazil 2026-04-24 63a9ecea-6b9 MS Dynamics & Contact Center Testing We are looking for an experienced Software Engineer with strong expertise in MS Dynamics, Contact Center application testing, and hands-on experience with Cyara and Empirix Hammer tools. The ideal candidate will be responsible for validating end-to-end contact center solutions, ensuring stability, performance, and quality of CRM and telephony systems.

The successful candidate will perform end-to-end testing of MS Dynamics CRM modules, workflows, and integrations. They will execute test scenarios for contact center applications, IVR flows, call routing, and customer interaction workflows. Additionally, they will validate integration between CRM systems, telephony platforms, and backend services.

The candidate will also design and execute automated test scripts using Cyara and Empirix Hammer. They will perform regression, load, and performance testing for contact center systems. Furthermore, they will analyze automated test results and identify root causes for failures.

The role requires creating test plans, test cases, and test execution reports. The candidate will ensure comprehensive coverage for voice channels, chat, email, and CRM functionalities. They will maintain detailed issue logs and work closely with development & product teams for resolutions.

The ideal candidate should have strong knowledge of MS Dynamics CRM testing (Functional/Integration). They should have contact center testing experience covering IVR, call routing, CTI, SIP, and agent desktops. Hands-on experience with Cyara and Empirix Hammer is required. Good understanding of telephony systems, call flows, and communication protocols is necessary. Strong analytical, debugging, and defect management skills are essential.

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]]> full-time mid hybrid MS Dynamics CRM testing, Contact Center testing, Cyara, Empirix Hammer, Telephony systems, Call flows, Communication protocols, CRM testing, Automation frameworks, Scripting for QA, Agile/Scrum methodologies Engineering Technology Capgemini https://logos.yubhub.co/capgemini.com.png A global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group has a strong 55-year heritage and deep industry expertise. https://www.capgemini.com/us-en/about-us/who-we-are/ https://jobs.workable.com/view/oGkkN3XUjosrjzFz14X6dr/hybrid-ms-dynamics-%26-contact-center-testing-in-pune-at-capgemini Pune 2026-04-24 8038a98d-77b MS Dynamics & Contact Center Testing We are looking for an experienced Software Engineer with strong expertise in MS Dynamics, Contact Center application testing, and hands-on experience with Cyara and Empirix Hammer tools. The ideal candidate will be responsible for validating end-to-end contact center solutions, ensuring stability, performance, and quality of CRM and telephony systems.

The responsibilities of this role include:

  • Performing end-to-end testing of MS Dynamics CRM modules, workflows, and integrations.
  • Executing test scenarios for contact center applications, IVR flows, call routing, and customer interaction workflows.
  • Validating integration between CRM systems, telephony platforms, and backend services.
  • Designing and executing automated test scripts using Cyara and Empirix Hammer.
  • Performing regression, load, and performance testing for contact center systems.
  • Analyzing automated test results and identifying root causes for failures.
  • Creating test plans, test cases, and test execution reports.
  • Ensuring comprehensive coverage for voice channels, chat, email, and CRM functionalities.
  • Maintaining detailed issue logs and working closely with development & product teams for resolutions.

The ideal candidate should have:

  • Strong knowledge of MS Dynamics CRM testing (Functional/Integration).
  • Contact Center testing experience covering IVR, call routing, CTI, SIP, and agent desktops.
  • Hands-on experience with Cyara and Empirix Hammer.
  • Good understanding of telephony systems, call flows, and communication protocols.
  • Strong analytical, debugging, and defect management skills.

Experience in CRM testing beyond MS Dynamics, exposure to automation frameworks or scripting for QA, and knowledge of Agile/Scrum methodologies are good-to-have skills.

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]]> full-time senior hybrid MS Dynamics CRM testing, Contact Center testing, Cyara, Empirix Hammer, Telephony systems, Call flows, Communication protocols, CRM testing beyond MS Dynamics, Automation frameworks or scripting for QA, Agile/Scrum methodologies Engineering Technology Capgemini https://logos.yubhub.co/capgemini.com.png A global leader in partnering with companies to transform and manage their business by harnessing the power of technology, with a diverse collective of nearly 350,000 strategic and technological experts across more than 50 countries. https://www.capgemini.com/us-en/about-us/who-we-are/ https://jobs.workable.com/view/27La1a4BqeBm48dC7JqUEB/hybrid-ms-dynamics-%26-contact-center-testing-in-hyderabad-at-capgemini Hyderabad 2026-04-24