As a Customer Experience Advisor, you will be responsible for providing our customers with support through various channels, including phone, email, and chat. You will work cross-functionally with peers and upper management to solve complex escalations and enhance the customer journey.

Key responsibilities include:

• Providing best-in-class experiences for our consumers
• Managing inbound communications for product, service, leads, and support requests
• Resolving and handling incoming customer advocacy cases through to resolution
• Delivering a white glove customer experience through all available methods of communication

We're looking for someone with an associate degree or higher, previous experience in a call center environment, automotive, luxury retail, or sales, and fluency in English. Bilingual is a plus.

If you have a passion for customer experience and being the ambassador of a brand, tech savvy with knowledge of call center and telephony systems, and excellent verbal and written communication skills, we'd love to hear from you.

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We're launching a new and exciting project with one of the United States' largest insurers—part of a globally recognized insurance group. With over US$25 billion in premiums, 19 million policies, and a presence in all 50 states, our client is a trusted name in financial services and protection.

This is a unique opportunity to be part of a growing team from the ground up, contribute to meaningful work, and build a long-term career in a dynamic, supportive environment.

Key Responsibilities

As a key member of our Customer Service team, you'll:

• Respond to inquiries related to insurance policies and coverage
• Resolve moderately complex issues with empathy and professionalism
• Interpret policy details and make informed decisions within defined authority limits
• Communicate across multiple platforms while navigating internal systems
• Document interactions and escalate unresolved cases when needed
• Collaborate with departments like Claims, Underwriting, and Policy Support
• Identify trends and suggest process improvements
• Stay up to date on compliance, legal requirements, and product updates

Requirements

• High School Diploma or equivalent (required)
• Fluent English
• 1–3 years of customer service experience
• Call Center experience highly desirable
• Strong computer skills and ability to work across systems
• Availability to work on-site, Monday to Friday only

Benefits

We believe in rewarding great work and investing in our people. You'll enjoy:

• Competitive salary and annual performance-based bonuses
• Grocery & Restaurant Vouchers
• Major Medical Insurance
• Life Insurance
• Career development and continuous training
• A collaborative, inclusive culture within a globally respected organization

Why Join Us?

This is more than just a job—it's a chance to be part of a new initiative, shape the future of customer experience, and grow alongside a team that values your voice and contributions. If you're ready to make an impact and build something meaningful, we'd love to hear from you.

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