ServiceNow Developer · Capgemini

Mon, 09 Mar 2026 17:06:24 GMT
IT

Capgemini · Kolkata, West Bengal, India · hybrid
As a Senior ServiceNow Analyst, you will play a strategic role in analyzing, designing, and optimizing ServiceNow solutions that support enterprise IT and business operations. You will collaborate with stakeholders to gather requirements, improve workflows, and ensure the platform delivers measurable value. Key Responsibilities: * Collaborate with business and technical teams to gather and document requirements for ServiceNow enhancements and new modules. * Analyze and optimize existing workflows, forms, and processes to improve efficiency and usability. * Translate business needs into functional specifications and work closely with developers to implement solutions. * Support configuration and maintenance of core ServiceNow modules such as Incident, Problem, Change, CMDB, and Service Catalog. * Lead user acceptance testing (UAT), training, and documentation efforts for new features and releases. * Monitor platform performance and usage, identifying opportunities for automation and optimization. * Act as a subject matter expert and mentor for junior analysts and ServiceNow users. * Participate in governance and roadmap planning for ServiceNow platform evolution. Requirements: * Bachelor’s degree in Information Systems, Business Administration, or related field (or equivalent work experience). * 5+ years of experience working with the ServiceNow platform in an analyst or administrator role. * Strong knowledge of ITSM processes and ITIL framework. * Experience with ServiceNow reporting, dashboards, and performance analytics. * Familiarity with Flow Designer, Business Rules, and basic scripting is a plus. * Excellent analytical, communication, and stakeholder management skills. * ServiceNow Certified System Administrator (CSA) required; additional certifications (e.g., CIS-ITSM, CAD) preferred. Benefits: * Competitive compensation and benefits package: + Competitive salary and performance-based bonuses + Comprehensive benefits package + Career development and training opportunities + Flexible work arrangements (remote and/or office-based) + Dynamic and inclusive work culture within a globally renowned group + Private Health Insurance + Pension Plan + Paid Time Off + Training & Development Note: Benefits differ based on employee level.