We're looking for a Store Manager to lead our team at our San Ramon location. As a Store Manager, you will be responsible for overseeing the day-to-day operations of the store, including managing staff, maintaining a clean and safe environment, and ensuring excellent customer service.
\nStrategic Leadership: You will be well-versed in every part of store operations and can seamlessly jump into specific areas as needed. You'll challenge the team to seek insights from others to optimize operational impact. You maximize profitability by implementing local marketing strategies and increasing store-controllable profit (SCP).
\nDeliver an Incredible Guest Experience: You're driven by a passion for customer service and you'll build and maintain a guest-centric culture, leading by example at all times. In addition, you will also support guest de-escalation, stepping in to support store staff when needed.
\nOperational & Financial Management: You will keep up to date with all recurring reports, surveys, audits, and checklists. Ensure we keep our facility in top shape for the guests by maintaining cleanliness of our common areas, experience rooms, and all inventoried equipment.
\nTechnical Support and Troubleshooting: You will ensure store schematics are meticulously set to meet company standards, ensuring a premium environment for all guests. You conduct thorough hardware/software checks throughout the week, immediately communicating any issues to store staff and Tier 1 Helpdesk respectively.
\nStore Leadership: You will lead the interview, hiring, and onboarding process for all store staff. You are also proactively identifying coaching opportunities in our Guest Experience Guides and Leads, and will partner with your ASM to deliver coaching and developmental goals.
\nWe're looking for a leader who has a minimum of three years of experience in a retail operations management or hospitality industry. You should be able to work well under pressure, be physically fit, and have good communication skills.
\nBenefits include a robust store performance commission program, paid time off, sick time, 401(k) + match, medical, dental, vision, life, and disability insurance, health and wellness resources and discounts for all those who qualify, commuter benefits, exclusive savings on entertainment, shopping, hotels, and more, promotion potential, and a referral bonus program.
\nNote: Evening and weekend availability may be required depending on the business' needs.
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\nJoin our team for a dynamic workspace, continuous growth opportunities, and the chance to make a meaningful impact. Level up your game and apply today!
\nWhat are we looking for?
\nOur PS Agent has a knack for the following skills:
\nYou'd be a great fit for this role if you have:
\nWhat do we offer?
\nKeywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace which provides equal opportunities for all employees and potential employees.
\nPhases of our recruitment journey:
\nOur recruitment process is fully online and remote. We value each application and review every candidate individually. Our recruitment team will get back to you as soon as they can to inform you about the status of your candidacy.
\nIf you're interested in joining our team, we highly encourage you to apply. That would be it from us - now we are waiting for your move!
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