We're seeking a Senior IT Project & Program Manager to join our IT Vendor Management Team at Pinterest. As a key member of our team, you will play a critical role in developing strategies and implementing tools and processes to achieve our vision.

Responsibilities:

• Act as a representative of Pinterest's global asset footprint, driving analytics, governance, recommendations, and cost savings opportunities across software, SaaS, cloud, hardware, infrastructure, and consulting agreements.
• Partner with IT and business stakeholders to onboard AI tool pilots, providing white-glove support to navigate legal review and vendor security compliance.
• Assist IT management in understanding financial and other business data, including cloud, network, desktop, consulting, and SaaS/licensing. Develop models and analyses to drive better decision-making and business performance, identify trends, opportunities, and risks.
• In partnership with Procurement and IT, review invoices, contracts, etc., to ensure accurate budgeting/forecasting and to optimize cost.
• Review vendor history and work with technical teams to understand current and future licensing needs, performing analytics across various tools (discovery, financial, contracting, outside portals) as needed to establish license positioning.
• Assist in the preparation and execution of Quarterly Business Reviews (QBRs) for strategic vendors, analyzing performance metrics and discussing opportunities for improvement and growth.
• Support the management of Software Asset Management (SAM) tools to analyze enterprise-wide software spend, identify savings opportunities, and develop a long-term roadmap for software optimization.
• Assist in the management and development of the IT Team's budget, by working with our IT senior leadership team and financial planning and analyst team to update our monthly/yearly forecasts.

Requirements:

• 5+ years of experience in Software Asset Management (SAM) or a related function, with strong knowledge of software licensing, SaaS, cloud, and enterprise software spend management.
• 5+ years of experience managing the full lifecycle of complex vendor engagements, including onboarding, offboarding, renewals, contract analysis, licensing reviews, and Quarterly Business Reviews (QBRs).
• Strong analytical and financial modeling skills, with advanced spreadsheet experience and familiarity with budgeting and forecasting cycles, reconciling invoices and contracts, and translating complex spend data into clear recommendations, forecasts, and long-term value opportunities.
• Strong written and verbal communication skills, with the ability to prepare executive-ready materials and clearly communicate insights, recommendations, and business impacts to senior stakeholders.
• Demonstrated cross-functional collaboration skills, with experience partnering effectively with Procurement, Finance, FP&A, IT leadership, security, legal, and business stakeholders to drive aligned outcomes.
• Ability to support strategic vendor and software investment decisions by evaluating business requirements, assessing current and future licensing needs, and developing informed recommendations aligned to organizational goals.
• Experience using and managing SAM, discovery, financial, contract, and vendor management tools to analyze enterprise technology spend, perform software inventory and license positioning, track compliance, and optimize costs.
• Experience working in Agile or sprint-based operating models to drive process improvements, scale services, and deliver results in fast-moving, cross-functional environments.
• Preferred: experience supporting the onboarding of emerging technology or AI tools, including coordination across legal, security, compliance, and business stakeholders.
• Bachelor's degree in Information Systems or a related field or equivalent experience.

In-Office Requirement Statement:

We recognize that the ideal environment for work is situational and may differ across departments. What this looks like day-to-day can vary based on the needs of each organization or role.

This role will need to be in the office for in-person collaboration 1-2 times every 6-months and therefore can be situated anywhere in the country, with a preference for candidates based on the West Coast.

Relocation Statement:

This position is not eligible for relocation assistance.

Visit our PinFlex page to learn more about our working model.

#LI-REMOTE #LI-JD3

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As an Enterprise Customer Success Manager for DNB, you'll be the strategic partner and a trusted advisor to our most complex customers with a portfolio of innovative, technology-forward companies,from high-growth to established tech leaders,helping them harness the full potential of all our Claude capabilities - API, Claude for Enterprise, and Claude Code.

You'll work with organisations that move fast and push the boundaries of what's possible with LLM technology. Developing genuine partnerships with customers, gaining a deep understanding of their business objectives, strategic direction, AI vision, and technical needs.

You'll draw on both your business acumen and technical expertise to serve as a strategic advisor throughout their journey with us.

In partnership with the broader account team you will help customers identify the right Claude capabilities for their specific business objectives, working closely with them to provide best practices and guidance while supporting them as their usage (consumption & seat based) grows and evolves.

Your role focuses on helping customers scale their usage effectively, drive model and use case optimisations, implement change management strategies, and maximise the value of their investment through expanded use cases across their organisation.

The insights you gather from your customers will directly inform our research priorities, product development, and go-to-market strategies , making you a key voice in shaping how we build and deliver ongoing value as a business.

Responsibilities:

• Build trusting, strategic relationships with key customer decision makers to understand their business and objectives, identifying opportunities for optimisation and expansion

• Become an expert in Anthropic's products across API, Claude Code and Claude for Enterprise, understanding the technical nuances and best practices for each to guide customers to the right solutions

• Leverage your deep knowledge of the customer and other Digital Native Businesses to proactively drive usage planning, understanding current and future consumption/ adoption and how it creates realised value for the customer

• Monitor usage patterns and identify optimisation opportunities, proactively addressing underutilisation across both consumption-based (API) and seat-based (Claude for Enterprise / Claude Code) products to drive full value from contracted commitments

• Serve as the customer’s thought partner, enhancing their knowledge of Claude products by socialising Anthropic’s product roadmap, driving awareness on new products and engaging Product PMs

• Document and quantify customer value realised through business outcomes, ROI, and impact metrics to build compelling internal business cases for continued and expanded investment

• Identify potential use cases and lines of business not currently onboarded, partnering with customers and Sales to discover new applications for Claude across different departments, teams, and workflows

• Develop and execute change management strategies to drive end-user adoption and maximise value within customer organisations, including Train the Trainer programs, Centre of Excellence development, and organisational enablement

• Own the customer experience across their lifecycle , managing comprehensive account and success plans grounded in the customer's business objectives, conducting Quarterly Business Reviews, and serving as the primary conduit between the customer and Anthropic

• Develop scalable engagement strategies and playbooks for your DNB portfolio, balancing high-touch strategic accounts with efficient coverage models to maximise impact across all customers

You may be a good fit if you have:

• 6+ years of experience in Customer Success, Technical Account Management, or Solutions Engineering

• Experience working with technology companies, SaaS platforms, or digital-first businesses,ideally including high-growth and established tech companies

• Technical fluency with ability to understand and articulate AI/ML concepts, API integrations, and software implementation patterns across a set of diverse stakeholders,from developers and product managers to executives and end users

• Experience driving success across both consumption-based and seat-based business models, with understanding of different expansion levers and success metrics for each

• Strategic mindset to identify growth opportunities and translate them into actionable expansion plans

• Proven track record managing a portfolio of accounts while maintaining strong relationships and driving measurable outcomes

• Cross-functional collaborator who represents the customer in a positive, proactive manner, rallying everyone around paths forward that solve customer needs

• Passion for AI and interest in responsible development of advanced systems

• A knack for bringing order to chaos and an enthusiastic “roll up your sleeves” mentality,you’re a true team player

Annual compensation range for this role is $200,000-$315,000 USD.

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In this role, you will leverage Redox to develop strategic integrations with health systems and industry partners to enable order to results capabilities and digital health tools across major EHR vendors, including Epic. You will work with the Orders to Cash Product lead and others to execute EHR and other digital health tools strategy.

Key responsibilities include:

• Managing EHR implementation projects with Redox and customer partners to enable bidirectional interfaces
• Providing customer relationship management and pre-sale connectivity support to enable business growth
• Working with optimization and implementation team during customer onboarding to complete technical integration for EHR and other digital products
• Providing business reviews, performance dashboards, and analytics information to inform EHR strategy and to achieve account health and volume benchmarks
• Supporting customer success in efforts to help increase product adoption where technology can be used

The ideal candidate will have at least 4 years of experience managing complex Electronic Health Record (EHR) implementations or healthcare interoperability programs, as well as 3 years of experience in a customer-facing role with a proven track record of supporting sales cycles and managing external stakeholder expectations.

The US target range of our base salary for new hires is $144,500 - $205,537. You will also be eligible to receive pre-IPO equity, cash bonuses, and a full range of medical, financial, and other benefits depending on the position offered.

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As a Growth Account Executive at Anthropic, you'll drive expansion and retention of our fastest-growing startup customers by helping them harness the transformative potential of safe, frontier AI. You'll leverage your consultative sales expertise to grow revenue while becoming a trusted strategic advisor, helping customers expand their AI capabilities and unlock new use cases. Working closely with GTM, product, and marketing teams, you'll identify expansion opportunities while ensuring our customers get maximum value from Anthropic's solutions.

Responsibilities:

• Drive revenue growth through strategic account expansion and renewals
• Own the full sales cycle for upsell opportunities while maintaining strong retention rates
• Build and maintain trusted relationships with key stakeholders across your portfolio of high-growth startups
• Lead strategic account planning including Quarterly Business Reviews, health checks, and renewal negotiations
• Partner with customers to identify new use cases and opportunities to expand their AI capabilities with Anthropic
• Serve as the voice of the customer by gathering feedback and conveying market needs to inform our product roadmap
• Develop and execute account strategies that align Anthropic's solutions with customer business objectives
• Proactively identify and mitigate retention risks while maintaining high customer satisfaction

You may be a good fit if you have:

• 3+ years of experience in sales or account management roles, with a proven track record of growing accounts and exceeding retention targets
• Success as a strategic business advisor, deeply understanding startup needs and creating innovative solutions that align with their vision
• Experience managing complex sales cycles, working with technical stakeholders, and negotiating strategic deals
• Strong presentation and communication skills with ability to build relationships across all customer levels, from ICs to C-level executives
• Analytical approach to understanding customer needs combined with creative solutions to drive expansion
• A knack for bringing order to chaos and an enthusiastic 'roll up your sleeves' mentality
• Passion for emerging technologies like AI, with interest in ensuring they are developed safely and responsibly
• Experience running strategic business reviews and managing executive relationships
• Track record of consistently meeting or exceeding quota in fast-paced environments

Deadline to apply:

None. Applications will be reviewed on a rolling basis.

Logistics

• Education requirements: We require at least a Bachelor's degree in a related field or equivalent experience.
• Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.
• Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.

We encourage you to apply even if you do not believe you meet every single qualification.

Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work.

Your safety matters to us.

To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit anthropic.com/careers directly for confirmed position openings.

How we're different

We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science

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You'll work with a global technology leader with 100k employees to actively deploy AI to reshape the technology landscape. You'll be working with key partners who are moving fast and pushing the boundaries of what's possible with LLM technology. Your role will entail developing genuine partnerships with the customer and key stakeholders, gaining a deep understanding of their multi-pronged business objectives, strategic direction, AI vision, and technical needs. You'll draw on both your business acumen and technical expertise to serve as a strategic advisor throughout their journey with us.

In partnership with the broader account team, you will help customers identify the right Claude capabilities for their specific business objectives, working closely with them to provide best practices and guidance while supporting them as their usage (consumption & seat based) grows and evolves.

Your role focuses on helping customers scale their usage effectively, drive model and use case optimizations, implement change management strategies, and maximize the value of their investment through expanded use cases across their organization. The insights you gather from your customers will directly inform our research priorities, product development, and go-to-market strategies — making you a key voice in shaping how we build and deliver ongoing value as a business.

Responsibilities:

• Build trusting, strategic relationships with key customer decision makers in complex, matrixed organizations; understand their business and objectives and identify opportunities for optimization and expansion
• Become an expert in Anthropic's products across API, Claude Code and Claude for Enterprise, understanding the technical nuances and best practices for each to guide customers to the right solutions
• Leverage your deep knowledge of the customer and other Digital Native Businesses to proactively drive usage planning, understanding current and future consumption/adoption and how it creates realized value for the customer
• Monitor usage patterns and identify optimization opportunities, proactively addressing underutilization across both consumption-based (API) and seat-based (Claude for Enterprise/Claude Code) products to drive full value from contracted commitments
• Serve as the customer's thought partner, enhancing their knowledge of Claude products by socializing Anthropic's product roadmap, driving awareness on new products and engaging Product PMs
• Document and quantify customer value realized through business outcomes, ROI, and impact metrics to build compelling internal business cases for continued and expanded investment
• Identify potential use cases and lines of business not currently onboarded, partnering with customers and Sales/Product to discover new applications for Claude across different departments, teams, and workflows
• Develop and execute change management strategies to drive end-user adoption and maximize value within customer organizations, including Train the Trainer programs, Center of Excellence development, and organizational enablement
• Own the customer experience across their lifecycle — managing comprehensive account and success plans grounded in the customer's business objectives, conducting Quarterly Business Reviews, and serving as the primary conduit between the customer and Anthropic
• Develop scalable engagement strategies and playbooks for your customer that can be utilized across other high-touch strategic DNB accounts to maximize impact across all customers

You may be a good fit if you have:

• 8+ years of experience in Customer Success, Technical Account Management, or Solutions Engineering
• Experience working with both F10 and F500 technology companies, SaaS platforms, or digital-first businesses—ideally including high-growth and established tech companies
• Deep understanding of the AI landscape, including direct experience working for or with large technology companies with investments/products at every layer of the AI tech stack
• Technical fluency with ability to understand and articulate AI/ML concepts, API integrations, and software implementation patterns across a set of diverse stakeholders—from developers and product managers to executives and end users
• Experience driving success across both consumption-based and seat-based business models, with understanding of different expansion levers and success metrics for each
• Strategic mindset to identify growth opportunities and translate them into actionable expansion plans
• Proven track record managing a portfolio of accounts while maintaining strong relationships and driving measurable outcomes
• Cross-functional collaborator who represents the customer in a positive, proactive manner, rallying everyone around paths forward that solve customer needs
• Passion for AI and interest in responsible development of advanced systems
• A knack for bringing order to chaos and an enthusiastic 'roll up your sleeves' mentality—you're a true team player and view yourself as a key contributor to the Anthropic team

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